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Somerset Emerald City Suzhou

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Somerset Emerald City Suzhou
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81 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Taipei, Taiwan
Reviewed January 14, 2017

Experience staying in this hotel was excellent. Big and clean room, comfortable interiors, and they have fridge and kitchen too. It was very pleasant to stay in the room. The location is good too. You have easy access to restaurants and coffee shops just in walking distance to the Emerald City. You can literally find everything you need there.

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Helpful?
Thank 347yuanw
Jacky Z, Manager at Somerset Emerald City Suzhou, responded to this review

Dear 347yuanw, Thanks a lot to stay with us and enjoy yourself in our apartment. You trust and encouragment will be our power to improve the service to our guests. Meanwhile, our apartment is located in the shopping mall, Emerald City which include stores, resturats and entertainment. It's very convenient for our guests. We are looking forward to welcome both...

Suzhou
Reviewed December 24, 2016

I won't stay again in Ascott suzhou and also I will not recommend to my friend. The staff in from desk not qualify on service. I have no idea and was so exhausted from house keeping knock the door for a leaning device every day 9am. Super disturbed! SW and HW of hotel is messy.

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Helpful?
Thank Nicole L
Jacky Z, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Nicole L, We are very sorry about the experience you had in our apartment. And we are making the improvements to meet all guests' needs. And for the HW, we will take the renovation for the rooms this year. So we are looking forward to your stay with us and share more suggestion with me. I am appreciated for...

Taipei, Taiwan
Reviewed December 4, 2016

Located beside a shopping mall and there are lots of choices on the restaurants. Highly commended on the housekeepers as they kept smiling all the time. The breakfast is simple, but it is enough to me. I will definitely stay at this hotel again next time regardless at business trip or personal travel.

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Helpful?
Thank Kit T
Jacky Z, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Kit T, Thank you for staying in Somerset Emerald City Suzhou. We are all making improvement to give our residences a good experience. Our apartment is located in the shopping mall with lots of restaurants, cinima, super market and also the Kid's City for faimily. We are welcoming you back with us next time.

Singapore, Singapore
Reviewed November 21, 2016 via mobile

I stayed in this place for many times now. It is probably one of the most convenient hotel around Suzhou New District. The apartment is well furnished . I like the space that it offers. The living and kitchen give it a homely feel. The breakfast is very basic and the dinning room is rather small and crowded in the...

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Helpful?
Thank Singtlim
Jacky Z, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Singtlim, Thank you for choosing Somerset Emerald City Suzhou. Our apartment is managed by Ascott which is one of the world biggest Service Apartments Group. All of our rooms are arranged like a home, and also for the services. We are glad that you like it and could stay with us both for your business trip and personal travel....

Singapore, Singapore
Reviewed November 4, 2016

Good quality serviced apartment hotel. Ideal for business travelers who stay for longer duration. Well maintained and well trained service staff. Attached to a shopping mall with lots of restaurants and a supermarket is a great advantage. Kitchen and washing machine makes it feel like home. The Subway construction is a minus because it blocks off the main road in...

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Helpful?
Thank sei_engsee
Jacky Z, Manager at Somerset Emerald City Suzhou, responded to this review

Dear sei_engsee, Thank you for your comments and we are mangered by Ascott, one of the word biggest Service Apartment Group. We provide home like rooms for our guests, especially for the long stay ones. We are very glad that you like our rooms and find it's very close to life because we located in a shopping mall as a...

Beijing, China
Reviewed October 23, 2016

The pillow is too soft for me. I called the Front Dest to change another one,but they told me there's no other pillow. I nearly stay awake the whole night.Maybe I'll not choose Somerset at next business trip in Suzhou.

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Thank zhidongw2016
San Jose, California
Reviewed September 19, 2016

my first time in Suzhou after 10 years. stayed at Ascot for a one-week business trip. The hotel is located in a convenient location with restaurants and shops around, yet it wasn't noisy. the breakfast is decent. the front desk was very helpful. I love coming back to my suite with nice clean room. The great surprise is my housekeeping...

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Thank jubileenz
Milan, Italy
Reviewed September 7, 2016

After a night spend in a terrible hotel, a real nightmare which, luckily, is not quoted in TRIPADVISOR (and I am sure it will never be) I put up at this beautiful structure. It is located in the area of a very big shopping mall but from my room (actually a suite, with room, sitting room, a kitchen (not a...

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Thank Giovanni M
Bangkok, Thailand
Reviewed September 5, 2016 via mobile

great location , the friendly staff speaks excellent English and is taking very good care of the guest , the rooms are equipped with washing machines , good internet connection , nice surrounding new buildings with shopping mall, good value for money

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Helpful?
Thank niehau
Tokyo, Japan
Reviewed August 29, 2016

I stayed at the second stay in China for two days this time, but there was a good encounter last and was glad at all. Again as for the next time thanking you in advance.I am worried about an elevator hall having become the submergence.

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Thank 823takeshik
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Somerset Emerald City is strategically located in the heart of the Suzhou New District (SND) – a state hi-tech industrial park with an extensive presence of Fortune 500 companies and multinational investments. It is situated on top of The Emerald City shopping mall, giving you instant access to a multitude of international fashion, dining and entertainment facilities. Nearby attractions include Hanshan Temple, Tiger Hill and the famous Suzhou Amusement Park, as well as UNESCO World Heritage classical Chinese gardens in the city. Designed to accommodate your every need, Somerset Emerald City offers a balanced lifestyle with a comfortable living space complemented by our extensive services and facilities. Our one and two-bedroom units are stylishly furnished with contemporary décor and modern fittings, including a fully-equipped kitchen, HiFi system and plasma television with cable and satellite channels. Doing business in Somerset Emerald City is easy and efficient. With wireless Internet (WiFi) access and additional business support services and facilities in the Business Centre, you will have complete business connectivity in the comfort of your own home. Our recreational residents’ programmes allow you to meet people and network within your community. Gymnasium facilities are also conveniently provided on-site for you to relax and recharge. It is an ideal way for utive singles and couples to experience the culture of Suzhou while living in the security and spacious comfort of a serviced residence. ... more   less 

Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range: $58 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#10 Best Value Hotel in Suzhou
#15 Business Hotel in Suzhou
#25 Luxury Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Somerset Emerald City Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for Premier room with extra $ for mountain view!”
 of 5 bubbles Terence123Ng, Dec 23, 2015 | Read review
“Ask for one with a balcony on the shopping centre side. Nice view of building lights in the evenings.”
  • Balcony view
  • Kitchen with clothes washing machine
  • Lounge / Dining area in room
 of 5 bubbles powerfish_2000, Nov 4, 2015 | Read review
“best to choose a room in the 12th or 15th floor”
 of 5 bubbles Skipper-Oli, Mar 29, 2015 | Read review
“There is so new construction going on next to the hotel, so ask for room not on the construction side. A room with a balcony is also a recommend request.”
 of 5 bubbles mts1967, Jan 30, 2014 | Read review
“Ask for a room near to the mall, mine was near the construction site. Noise 24/7”
 of 5 bubbles BoriTraveler, Sep 11, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question