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No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (945)
Dining (184)
Room & Suite (171)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Suzhou
Updated 08/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 1,582 hotels in Suzhou
Location
Cleanliness
Service
Value
Travelers' Choice
Shangri-La Suzhou is a prestigious international hotel in Suzhou New District. It is located on the 28th to 51st floors of the 232-metre high Metropolitan Towers. The hotel is located at Metro Line 3, near Line 1 and Line 5. The hotel is near Suzhou Museum West, Tiger Hill, Hanshan Temple, The Humble Administrator’s Garden and other tourist attractions favoured by tourists. It’s about 5 minutes to the business centre of Suzhou New District by foot. It is about 11 kilometres away from the famous Suzhou Amusement Land Forest World and Waterland, and only 20 minutes by car. Thanks to the excellent location, the hotel is very conveniently located to reach the Shanghai-Nanjing expressway. It only takes about 90 minutes to Shanghai Hongqiao Airport, and about 15 minutes to Suzhou Railway Station by car. If you choose shanghai-Nanjing railway, it only takes about 24 minutes between Suzhou and Shanghai.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast buffet
Kids pool
Highchairs available
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Sofa
Bottled water
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Chinese
Hotel links
Special Offer:Book Direct and Save

Location

Full view
38Car recommended
Grade: 38 out of 100
32Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
Name/address in local language
Getting there
Hongqiao Airport47 miSee all flights
Wuxi Airport16 miSee all flights
See all nearby hotels
7132Reviews0Q+A50Room tips
Traveler rating
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Popular mentions
zheng s wrote a review May 2021
1 contribution
When I visited Suzhou with my family, Cora, the receptionist, was very enthusiastic. When she saw that I had a child, she gave me a little bee with the hotel's logo and told us where to have fun for parents and children. Next time, I hope to continue to visit Suzhou Shangri-La Hotel
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Date of stay: May 2021Trip type: Traveled with family
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded May 7, 2021
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
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Tracy Zhao wrote a review Feb 2021
1 contribution
It is my first time to stay in Suzhou Shangri-la, specifically call in advance to inquire about relevant information. The girl answering the telephone has a sweet voice and a considerate service. The general check-in was very satisfactory.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Mar 2, 2021
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Read more
David H wrote a review Sep 2020
Dalian, China30 contributions15 helpful votes
Our first visit to Shangri-La Suzhou and we were not disappointed first class accommodation and very helpful and friendly staff sas we expect from Shangri-La group we were in the horizon suite higher level with great views of city great breakfast and dinner buffet great value
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Date of stay: September 2020Trip type: Traveled with family
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions299 helpful votes
Just so you know there’s two Shangri-La in Suzhou alone. Our stay there way wonderful! Very friendly and attentive. They couldn’t have been more helpful! The rooms were quite comfortable and clean. They speak perfect English which is definitely a good thing for international tourists. Strongly recommended!
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Date of stay: May 2019Trip type: Traveled with family
2 Helpful votes
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Willa X wrote a review Jan 2020
1 contribution
This is first time I came to Suzhou and as a fans of shangrila I choose to stay shangrila Suzhou . The location is very convenient and service is excellent as usual . Me and my family really had enjoyable stay with Shang and definitely will back to this city because of Shangrila .
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Date of stay: January 2020Trip type: Traveled with family
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PRICE RANGE
$93 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel suzhou, shangri la suzhou
LOCATION
ChinaJiangsuSuzhouNew District / Gaoxin District
NUMBER OF ROOMS
390
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Frequently Asked Questions about Shangri-La Suzhou
What are some of the property amenities at Shangri-La Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Suzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Suzhou?
Conveniently located restaurants include Daji, Herbal Life Food Hall, and Yang YangZhong CanGuan.
Are there opportunities to exercise at Shangri-La Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Suzhou have an airport shuttle?
Yes, Shangri-La Suzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Suzhou offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Shangri-La Suzhou?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Shangri-La Suzhou?
Many travelers enjoy visiting The Lingering Garden (2.6 miles), Ruiguang Tower (3.5 miles), and Yanjia Garden (4.0 miles).