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Shangri-La Suzhou

No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
Traveler (1239)
Room & Suite (247)
Dining (213)

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Hotel direct offer!Exclusive Member Rate
$81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 747 hotels in Suzhou
Location
4.1
Cleanliness
4.6
Service
4.5
Value
4.1
Shangri-La Suzhou is conveniently located in the core business district of Suzhou High-tech Zone (Shishan Business Circle). The guest room floor is housed on the 28th to 51st floors and is therefore known as the “Up in the Air” hotel. It is within walking distance from neighbouring shopping centre and Shi Shan Road Station of Suzhou Metro Line 3, and near Metro Line 1 and Line 5. Our hotel is adjacent to a number of famous historical and cultural attractions, such as Suzhou Museum West, Hanshan Temple, Tiger Hill, The Humble Administrator's Garden and Suzhou Amusement Land. The hotel is about 15 minutes’ drive from Suzhou train station. The hotel has a range of fine dining and casual eateries, for example: Shang Palace, Café Soo and Nishimura.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast buffet
Kids pool
Highchairs available
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Sofa
Bottled water
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
Name/address in local language
Shangri-La Suzhou
9299Reviews0Q+A50Room tips
Traveler rating
  • 8,865
  • 345
  • 67
  • 13
  • 12
Time of year
Traveler type
Language
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Popular mentions
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tanwani2021 wrote a review Oct 2023
Singapore14 contributions13 helpful votes
Lack of proficient English did not stop the lobby front desk and lounge team from striving hard to meet my needs request in having a comfortable stay. Duty Manager was delightful in acceding to my request as out of ordinary which demonstrated how backwards they will go to delight the guest; thank you. Management staff were attentive on lobby floor wanting to assist me without me even asking, bravo 👏. Next time must come and stay longer than overnight.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wang Candice, 营销 at Shangri-La Suzhou
Responded Nov 9, 2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hsiaofuching wrote a review Jul 2023
Hsinchu, Taiwan1 contribution
I hope this message finds you well. I am writing to express my heartfelt gratitude and share my wonderful experience during my recent stay at your esteemed hotel. From the moment I stepped into the enchanting lobby until the day of my departure, every aspect of my visit surpassed my expectations.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wang Candice, 营销 at Shangri-La Suzhou
Responded Nov 9, 2023
Dear guest, Thank you for taking the time to share with us your valuable feedback. We are very pleased to know that you had an enjoyable stay experience in Shangri-La Suzhou, and that you had found our service satisfactory. We look forward to welcoming you back soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wendy k wrote a review Jun 2023
1 contribution
We stayed for 7 nights in a deluxe twin with b/f. We like: 1. the room is spacious, bright & clean. Plus hi-ceiling with nice city view. 2. well equipped: great air- con, auto blow dryer, smart toilet seat, air purifier. 3. Bedding, towels, fragrance are great Shangri-La standards. Upholstery a bit aged due to gold color rather than say dark brown, but really no complaint. 4. Nice pool & opens till 11pm! I swam everyday. 5. Impeccable services from front desk, cleaning ladies, repairmen, waiters, concierge (Peter Zhuang knowledgeable, helpful & presentable) & pool (lifeguard Jack Suen pleasant & so dedicated). Everyone really tried to please and made our stay so fantastic. I joked that the best thing on our itin is the Shang (kidding, Suzhou private gardens are unbeatable). 6. Originally, we didn’t book b/f. How could you eat in the same place for 7 days?! Actually you can when the selection is huge and quality is good in an ultra hi-ceiling cafe. Not to mention incredible value. 7. Location not in old city, but MTR just across the street and a big shopping center too. We only used taxi though and never paid more than RMB35. Easy to hail a cab though using apps a bit cheaper. Gaode Map 高德地圖 is useful. RMB35 to Suzhou train station (20 mins) by hailing a cab. The only shortage: wifi bandwith not enough to download photos. Generally, Shangri-La has good standards in China, but this one is truly impressive. Sight-seeing tips: the small private gardens (like 艺圃) have higher artistic value and far less crowded to enjoy. Avoid Hanshan Temple 寒山寺 (totally commercial). Pingjiang Road (平江路) is nicer than Shangtang Street 山塘街 (very touristy). A fabulous Chinese tailor shop if you fancy hand-made silk Cheongsam on PingJiang Road.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wang Candice, 营销 at Shangri-La Suzhou
Responded Nov 9, 2023
Dear Guests, thank you for taking your time to write the review. Our hotel is located on levels 28 to 51 of the Metropolitan Tower, the landmark of Suzhou New District. The room is at least 42 square metres, and you can enjoy spectacular views of the city from your room. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Connor G wrote a review Nov 2021
1 contribution
Excellent hotel, great amenities and amazing staff. Very spacious rooms. We visited with our family and hotel staff went out of the way to make us feel comfortable. And Shangri-La staff are well trained. I appreciate Mr. Pingwang Gao who was very professional and supportive. thanks.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Nov 18, 2021
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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billX wrote a review Nov 2021
1 contribution
Definitely the best hotel in Suzhou, breakfast was fantastic. All the staff are very kind and professional, especially thanks Ms. Ruby Zheng who give me a lot help during my stay. I’ll recommend this hotel to my crew.
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Date of stay: July 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Nov 8, 2021
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zheng s wrote a review May 2021
1 contribution
When I visited Suzhou with my family, Cora, the receptionist, was very enthusiastic. When she saw that I had a child, she gave me a little bee with the hotel's logo and told us where to have fun for parents and children. Next time, I hope to continue to visit Suzhou Shangri-La Hotel
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded May 7, 2021
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy Zhao wrote a review Feb 2021
1 contribution
It is my first time to stay in Suzhou Shangri-la, specifically call in advance to inquire about relevant information. The girl answering the telephone has a sweet voice and a considerate service. The general check-in was very satisfactory.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Mar 2, 2021
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David H wrote a review Sep 2020
Dalian, China32 contributions15 helpful votes
Our first visit to Shangri-La Suzhou and we were not disappointed first class accommodation and very helpful and friendly staff sas we expect from Shangri-La group we were in the horizon suite higher level with great views of city great breakfast and dinner buffet great value
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions411 helpful votes
Just so you know there’s two Shangri-La in Suzhou alone. Our stay there way wonderful! Very friendly and attentive. They couldn’t have been more helpful! The rooms were quite comfortable and clean. They speak perfect English which is definitely a good thing for international tourists. Strongly recommended!
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Willa X wrote a review Jan 2020
1 contribution
This is first time I came to Suzhou and as a fans of shangrila I choose to stay shangrila Suzhou . The location is very convenient and service is excellent as usual . Me and my family really had enjoyable stay with Shang and definitely will back to this city because of Shangrila .
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$81 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel suzhou, shangri la suzhou
LOCATION
ChinaJiangsuSuzhouNew District / Gaoxin District
NUMBER OF ROOMS
390
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA SUZHOU $105 ($̶1̶2̶7̶) - Prices & Hotel Reviews - China

Frequently Asked Questions about Shangri-La Suzhou
What are some of the property amenities at Shangri-La Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Suzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Suzhou?
Conveniently located restaurants include Daji, Herbal Life Food Hall, and Yang YangZhong CanGuan.
Are there opportunities to exercise at Shangri-La Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Suzhou have airport transportation?
Yes, Shangri-La Suzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Suzhou offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Shangri-La Suzhou?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Shangri-La Suzhou?
Many travelers enjoy visiting The Lingering Garden (2.6 miles), Ruiguang Tower (3.5 miles), and Yanjia Garden (4.0 miles).