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No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
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Lowest prices for your stay
Hotel direct offer!Exclusive Member Rate
$91
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Free cancellation until 10/08/22
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$91
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Traveler (1239)
Room & Suite (247)
Dining (213)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Suzhou
Updated 08/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 1,582 hotels in Suzhou
Location
4.1
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
Shangri-La Suzhou is conveniently located in the core business district of Suzhou High-tech Zone (Shishan Business Circle). The guest room floor is housed on the 28th to 51st floors and is therefore known as the “Up in the Air” hotel. It is within walking distance from neighbouring shopping centre and Shi Shan Road Station of Suzhou Metro Line 3, and near Metro Line 1 and Line 5. Our hotel is adjacent to a number of famous historical and cultural attractions, such as Suzhou Museum West, Hanshan Temple, Tiger Hill, The Humble Administrator's Garden and Suzhou Amusement Land. The hotel is about 15 minutes’ drive from Suzhou train station. The hotel has a range of fine dining and casual eateries, for example: Shang Palace, Café Soo and Nishimura.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast buffet
Kids pool
Highchairs available
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Sofa
Bottled water
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, Chinese
Hotel links
Special Offer:Exclusive Member Rate

Location

Full view
38Car recommended
Grade: 38 out of 100
32Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
Name/address in local language
Getting there
Hongqiao Airport47 miSee all flights
Wuxi Airport16 miSee all flights
See all nearby hotels
9274Reviews0Q+A50Room tips
Traveler rating
  • 8,843
  • 343
  • 66
  • 13
  • 12
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
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Most Recent
Connor G wrote a review Nov 2021
1 contribution
Excellent hotel, great amenities and amazing staff. Very spacious rooms. We visited with our family and hotel staff went out of the way to make us feel comfortable. And Shangri-La staff are well trained. I appreciate Mr. Pingwang Gao who was very professional and supportive. thanks.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Nov 18, 2021
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
billX wrote a review Nov 2021
1 contribution
Definitely the best hotel in Suzhou, breakfast was fantastic. All the staff are very kind and professional, especially thanks Ms. Ruby Zheng who give me a lot help during my stay. I’ll recommend this hotel to my crew.
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Date of stay: July 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Nov 8, 2021
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zheng s wrote a review May 2021
1 contribution
When I visited Suzhou with my family, Cora, the receptionist, was very enthusiastic. When she saw that I had a child, she gave me a little bee with the hotel's logo and told us where to have fun for parents and children. Next time, I hope to continue to visit Suzhou Shangri-La Hotel
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded May 7, 2021
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracy Zhao wrote a review Feb 2021
1 contribution
It is my first time to stay in Suzhou Shangri-la, specifically call in advance to inquire about relevant information. The girl answering the telephone has a sweet voice and a considerate service. The general check-in was very satisfactory.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shirley Zhu, Marketing at Shangri-La Suzhou
Responded Mar 2, 2021
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David H wrote a review Sep 2020
Dalian, China30 contributions15 helpful votes
Our first visit to Shangri-La Suzhou and we were not disappointed first class accommodation and very helpful and friendly staff sas we expect from Shangri-La group we were in the horizon suite higher level with great views of city great breakfast and dinner buffet great value
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions303 helpful votes
Just so you know there’s two Shangri-La in Suzhou alone. Our stay there way wonderful! Very friendly and attentive. They couldn’t have been more helpful! The rooms were quite comfortable and clean. They speak perfect English which is definitely a good thing for international tourists. Strongly recommended!
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Willa X wrote a review Jan 2020
1 contribution
This is first time I came to Suzhou and as a fans of shangrila I choose to stay shangrila Suzhou . The location is very convenient and service is excellent as usual . Me and my family really had enjoyable stay with Shang and definitely will back to this city because of Shangrila .
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jiaarong wrote a review Jan 2020
Singapore, Singapore1 contribution
I arrived in Shangri-la Suzhou at approximately 4pm. I was not even greeted by the front desk. I assume that she(Jane) was the manager as she was in a suit and a badge indicating her role as a manager unlike other staff, but Jane was very unprofessional and rude. The way she got my attention to go up to the front desk was like calling her pet dog with her hand gestures. Her disgusting attitude towards the guests is totally unacceptable and spoiled my mood for my entire business trip. Also my room reeked of the smell of cigarette even though i was on a non-smoking level. I also felt like there was no security as the lifts in the hotel did not require any form of key card to be tapped before being able to go up. Therefore anyone could simply go up to any level, causing a breach in security. It was an utterly disgusting and disappointing visit to Suzhou Shangri-la, i would not come back again.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam wrote a review Dec 2019
Singapore, Singapore1 contribution
Shabby 5 star hotel ever!! Staff at front desk are not obliging and do not treat their guest nicely - shouting at customers in face their face? really? Is that how a 5 star hotel service should be? Bedsheet are being changed everyday, however, yellow spots and stains can be found on the bedsheet. I requested for a non-smoking level but was given a malodorous level due to the heavy pungent of cigarette and the carpet which i assume they do not vacuum. Shangri-La is an international brand which has established its brand hallmark of 'hospitality from the heart', absolutely crestfallen. Hospitality was not even serve from the heart, compared to other Shangri-La hotels i have been to, this is the WORSE HOTEL EVER. Just shut it down.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Arumbero wrote a review Nov 2019
Hergiswil, Switzerland990 contributions365 helpful votes
We stayed here for one night during our visit in Suzhou, it was such a good experience! The hotel offers good facilities and excellent services, we loved the breakfast buffet as well as the fitness gym. It has also got a nice spa, the location of hotel is central and very convenient! Recommend!
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes1 Repost
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PRICE RANGE
$98 - $136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel suzhou, shangri la suzhou
LOCATION
ChinaJiangsuSuzhouNew District / Gaoxin District
NUMBER OF ROOMS
390
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Frequently Asked Questions about Shangri-La Suzhou
What are some of the property amenities at Shangri-La Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Suzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Suzhou?
Conveniently located restaurants include Daji, Herbal Life Food Hall, and Yang YangZhong CanGuan.
Are there opportunities to exercise at Shangri-La Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Suzhou have an airport shuttle?
Yes, Shangri-La Suzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Suzhou have airport transportation?
Yes, Shangri-La Suzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Suzhou offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Shangri-La Suzhou?
The staff speaks multiple languages, including English and Chinese.