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Shangri-La Hotel Suzhou

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#5 of 1,375 Hotels in Suzhou
Certificate of Excellence
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Shangri-La Hotel Suzhou
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706 Reviews from our TripAdvisor Community

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Showing 201: English reviews
Seattle, Washington
Reviewed 5 days ago NEW

This place is located in the heart of Suzhou, walking distance to several dining places, little Japan town, and a decent shopping mall. With lots of street and pedestrian traffic outside, it's a great location if you like to feel the bustle of the city. The main restaurant has a great variety of Western and Asian dishes, and the hotel...

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Helpful?
Thank gmori1018
Reviewed 1 week ago via mobile

I want to praise the health club staff betty yang.Yeasterday my wife put clothes in the lockeR room.I forget to take.I called the phone to the health club .let she put me away.today.she give me.Thankyou.

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Helpful?
Thank huangzhiguo
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear huangzhiguo, Thank you for taking your valuable time to write this reiview on Tripadvisor. We are glad that you had found our service from Health Club satisfactory.We look forward to welcome you back again! Best regards, Kristin Xu

Reviewed 4 weeks ago via mobile

the work staff Betty yang is very nice and responsible .every time meet, she smiled.offer fruit and drink . swimming pool water temperature appropriate and clean.the gym equipment is advanced. The environment is very nice

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Helpful?
Thank Yuweigang
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Yuweigang, Thank you for your time to write this review with us. We are glad to learn that you had enjoyed your stay with us, and that you had found our facilities services from gym is satisfactory. We looking forward to welcome you back again! Best regards, Kristin

Chonburi, Thailand
Reviewed 4 weeks ago

Lovely staffs and luxury atmosphere. They are really helpful for customers and they can speak English. Good driver. Lovely bell boys. Great receiptions. Unforgetable view from big bedroom. Good breakfast.

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Helpful?
Thank yuitheeza
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear yuitheeza, Thank you for taking time to write this review on Tripadvisor. We are really glad to learn that you had enjoyed our facilities and services. We looking forward to welcome you back soon. Best regards, Kristin

Montreal, Canada
Reviewed October 31, 2016

This review is specifically for the Shang Palace Restaurant at the hotel. During our stay in Suzhou, we did not stay at the Shangri-La (though in hindsight we should have) but did have a chance to have dinner at the Shang Palace Restaurant. The food at the restaurant is superb. The selection of food is vast and caters to customers...

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Helpful?
Thank Montreal_Boy
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Montreal_Boy, Thank you for taking the time to share with us your recent stay experience. We appreciate the generous compliments on our Shang Palace. Our coleagues will be delighted when they learn that you had an enjoyable dining experience there. Thank you again for taking the time to write your review. We certainly look forward to welcome you back...

san antonio
Reviewed October 25, 2016 via mobile

Elegant hotel with appealing lobby. Large, clean room. Wonderful breakfast buffet. Bar service in the lobby a bit slow especially when few customers around. Was surprised at multiple Shangri-la properties at the lack of English spoken by staff. Would recommend hotel.

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Helpful?
Thank elcidkid
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear elcidkid, Thank you for taking your valuable time to write this review on Tripadvisor. We are glad to learn that you had found our facilities satisfactory and thank you for your compliments on our buffet which will encourage us for further improvement. We truly appreciate your valuable feedback as these would help us to continually improve on our services...

Reviewed October 22, 2016 via mobile

Ms. Betty Yang who work in GYM and Mr. Eddy Liu who work in Swimming Pool both are best waiter I saw in this few year, every time I saw them, they always Smilling, it really make me feel happy from heart when I saw them. The floor are always clean, I never saw any mess on there, even on...

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Thank Jubo233
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Jubo233, Thank you for taking the time to write this review on Triadvisor. We are glad to learn that you had enjoyed your stay here, and that you had found our services and facilities satisfactory in our Gym center. We look forward to welcoming you back again! Best regards, Kristin Xu

Tuusula, Finland
Reviewed October 18, 2016 via mobile

Been there over half a dozen times and service is always excellent. Especially horizon lounge is aplace to relax after long workday. Also personnel is excellent and friendly always. E.g. once I left my camera on room and they arranged a delivery for me.

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Helpful?
Thank JLainpelto
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear JLainpelto, Thank you for taking the time to share with us your valuable feedback. We are glad to know that you had enjoyed our services and facilities during your stay with us. We look forward to welcoming you back soon. Best regards, Kristin Xu

A TripAdvisor Member
Level Contributor
14 reviews
14 hotel reviews
Reviewed October 4, 2016 via mobile

I was not disappointed with this place. Luxurious and comfortable! Looks like the other Shangri-La! The room was quite big with an excellent bed and a nice bathroom. Very nice restaurant. Do not hesitate to go there.

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Thank A TripAdvisor Member
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear guest, Thank you for taking the time to share with us your valuable feedback on Tripadvisor. We are glad to learn that you have enjoyed our services and facilities satisfactory. We look forword to welcoming you back soon! Best regards, Kristin Xu

Penang, Malaysia
Reviewed October 3, 2016 via mobile

Visited this and stay for few nights as it is one of the closest hotel to the factory I am visiting. Rooms are clean and spacious. They do upgrade rooms when they can. Area of improvement is the working staff. Need to be more fluent with English and also be more available at non peak hours. First incident: tried buying...

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Helpful?
Thank resirnus
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear resirnus, Thank you very much for choosing to stay with us and sharing your experience. We truly appreciate your valuable feedback and comments as these would help us to continually improve on our services and offering. We are also thankful for highlighting our room cleaness and spacious. We have taken note on the shortfalls in some of our service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range: $126 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Family Hotel in Suzhou
#3 Business Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#5 Luxury Hotel in Suzhou
#31 Best Value Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Shangri-La Hotel Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My room was facing the South, good views on the city.”
 of 5 bubbles Floris__111, May 18, 2016 | Read review
“I stayed on the 43 floor, excellent view.”
 of 5 bubbles Pugliola, Apr 21, 2016 | Read review
“The rooms are relatively small.”
 of 5 bubbles JennL, Mar 27, 2016 | Read review
“Ask if there are any suites available for free upgrade - it never hurts to ask”
 of 5 bubbles 747donr, Jul 9, 2015 | Read review
“Quite rooms”
 of 5 bubbles WorldWalker_MX, May 28, 2015 | Read review
5 of 5
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