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Shangri-La Hotel Suzhou

#5 of 1,238 Hotels in Suzhou
Certificate of Excellence
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Shangri-La Hotel Suzhou
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624 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Melbourne, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived very early in the morning due to flight. The receptionist greeted me with a friendly smile and instead of asking me to wait in the lobby as the check in time was still few hours away,she checked me in straight away so that I can rest from my flight and free upgraded me a bigger room. This is... More 

Helpful?
Thank Willm1368
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Willm1368, thank you for taking your valuable time to share your stay experience. We are glad to know that you enjoyed our service from Front Desk as well as the Huaiyang Cuisine in our Chinese restaurant- Shang Palace which is all made of seasonal ingredients. Your valuable comment on the hotel environment have been carefully noted and shared with... More 

Shawnee, Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights. Checking in and out was easy and quick. I was able to communicate and navigate quickly and easily. Food was wonderful. Room was clean, comfortable, and elegant. I will stay here again on my next visit to Suzhou.

Review collected in partnership with shangri-la.com

Helpful?
Thank Shannon K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear strwberri79, thank you for taking time to share your stay experience. We are delighted to hear that you are satisfied with the efficient service from Front Desk, as well as our food and comfortable room. We look forward to welcoming you back soon and hopefully you will be able to spend longer time to explore Suzhou and enjoy the... More 

Hong Kong
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Shangri-La Suzhou is conveniently located in a newly developed commercial district at the outer skirt of Suzhou Old Town. Taxis are readily available and takes about 30 minutes drive to main attractions. Decor, facilities, restaurants all bear the Shangri-La signature. Standard rooms are sizeable with great view, and lounge area. Beds and linens are all very comfortable. Bathrooms and minibar... More 

Helpful?
Thank Epicurius_at_large
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Epicurius_at_large, thank you for taking your valuable time to share with us your recent stay experience. We are glad to know that you had enjoyed service, breakfast and facilities in our hotel. Your generous compliments have been shared with our team especially our Concierge. Thank you again for your review, we are looking forward to welcoming you back soon!... More 

Toa Payoh, null, Singapore
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 15, 2016

Hotel facilities was really good and the staff's are friendly and their English is good. My only concern is the same kind of breakfast everyday, although they have huge varieties, it is repeated everyday.

Helpful?
Thank Vijaya K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Vijaya K, thank you for taking your time to share with us your valuable feedback. We are very pleased to learn that you enjoyed our hotel facilities and services. Your valuable comment on our breakfast have been carefully noted and shared with our hotel management. Here at Shangri-La Hotel, Suzhou we appreciate every single guest’s feedback as this help... More 

Shanghai, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 8, 2016

one of the best luxury international brand hotel in the city. comfort room with elegance decoration, perfect service from club lounge Mr.calvin, in club lounge, the chief will check every food, and every food is delicious, such a top level hotel, I like this hotel, and strongly recommended for every traveller.

Review collected in partnership with shangri-la.com

Helpful?
Thank atelier_0
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear atelier_0,thank you for choosing the Shangri-La Hotel for your visit to Suzhou. We are pleased to learn that you had enjoyed the facilities and services in our hotel, and grateful for the recommendations. Your generous compliment has been shared with our colleague Mr. Calvin. Thank you again for your review and we are looking forward to welcoming you back... More 

Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 6, 2016

Nice extra bit of (hmm.. not luxury but..) better quality in a business trip. Very good buffer dinner in hotel restaurant (perhaps all inclusive). Breakfast also in a better end. Quick front desk service. Approaching hotel by car is a bit complicated.

Helpful?
Thank MinaMatkustaja
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear MinaMatkustaja, thank you for taking the time to share with us your valuable feedback.We are pleased to learn that you enjoyed our buffet and services during your stay. We look forward to welcoming you back soon. Best regards, Kristin Xu More 

The Netherlands
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 18, 2016

The hotel, though not near the old city center, is easily reachable, has many amenities, and the service was very good. We arrived with a larger group (for business) and handling check-in and luggage, etc. was really smooth. Views are great from the rooms, and not far away is a Japanese bar street, with many great venues to wind down... More 

Helpful?
Thank Floris__111
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Floris__111, Thank you for taking the time to share your recent stay experience, we are happy to learn that you had enjoyed the facilities and services, and grateful for the recommendations. The hotel and the nearby area do provide a good variety of dining and entertainment venues within walking distance. Thank you again and we look forward to welcoming... More 

1 review
5 of 5 stars Reviewed May 15, 2016

Excellent hotel and Service, nice room, quiet and confortable with a beatiful view. The breakfast was also excellent with all kind of food available and I have enjoied also to have dinner in the buffet

Review collected in partnership with shangri-la.com

Helpful?
Thank Claudio B
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Claudio B, Thank you for taking the time to share with us your valuable feedback. We are very pleased to learn that you had an enjoyable dining experience at our Cafe Soo, and that you found our room pleasant. We look forward to welcoming you back soon to enjoy some of the other services we have for our guests... More 

Bangkok, Thailand
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed May 10, 2016

I have stayed in several Shangri La hotels in different countries and also have used their restaurants and bars. The first experience that one anticipates is the renowned Shangri La scent as you enter a Shangri La hotel. When I arrived at the Lobby of the Shangri La Suzhou, I immediately felt the absence of the scent. The hotel was... More 

Helpful?
Thank mikeinbangkok
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear mikeinbangkok, thank you for choosing the Shangri-La Hotel for your visit to Suzhou. Your review is much appreciated as it gives us indication on areas that we can improve on.I have taken on your feedback seriously and will be working with our management team to verify these issures. Once again we really appreciate your feedback and comments as these... More 

Shanghai, China
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 26, 2016

Stay here for 2 nights last week. booked Shangri-La bit late and was told that all kingsize bed were sold out. When i did check-in and express my wish to have a king size room, there was still none of them available. But, the front desk staff, a lovely girl named Seven (not sure if i capture it correctly), nicely... More 

Helpful?
Thank Bo Q
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Bo Q, Thank you for taking your valuable time to share with us your most recent stay experience on Trip Advisor. We are happy to learn that you had a positive encounter with our Front desk colleague Seven whom was able to arrange for the type of room you had requested. At Shangri-La hotel we always believe in being... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range: $129 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Family Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Business Hotel in Suzhou
#5 Luxury Hotel in Suzhou
#28 Best Value Hotel in Suzhou
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