We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shangri-La Hotel Suzhou

Show Prices
#7 of 1,239 Hotels in Suzhou
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Suzhou
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

638 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 188: English reviews
Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Due to the work need, my husband and myself had stayed in Shangri-la Suzhou for over 60 days in 2016 (until Aug). We enjoy our stay very much there, we are always being greeted by courteous and smiley staffs. They are from all service dept such as horizon club, cafe soo, house keeping, gym, and concierge! One interesting fact is... More 

Helpful?
Thank LY_travel
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

First time stayed in this hotel,nice room and professional service in Horizon.Greta did check in for me ,unfortunately I missed happy hour time,Greta gave me two bottles of beer for free,very flexible and nice girl! Only one thing I want to say is there's many kids and family in horizon,too noisy and your staff is very busy,they need to do... More 

Review collected in partnership with 单个酒店

Helpful?
Thank Schilling1
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Schilling1, thank you for taking your valuable time to write this review. We are really glad to know that you enjoyed the service from our Horizon Club Lounge, and you had enjoyed interacting with our colleague Greta. Your stay experience in Horizon Club Lounge has been carefully noted and addressed with our management team. Here at Shangri-La Hotel, Suzhou... More 

Melbourne, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2016

I arrived very early in the morning due to flight. The receptionist greeted me with a friendly smile and instead of asking me to wait in the lobby as the check in time was still few hours away,she checked me in straight away so that I can rest from my flight and free upgraded me a bigger room. This is... More 

Helpful?
Thank Willm1368
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Willm1368, thank you for taking your valuable time to share your stay experience. We are glad to know that you enjoyed our service from Front Desk as well as the Huaiyang Cuisine in our Chinese restaurant- Shang Palace which is all made of seasonal ingredients. Your valuable comment on the hotel environment have been carefully noted and shared with... More 

Shawnee, Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed July 10, 2016

We stayed for 3 nights. Checking in and out was easy and quick. I was able to communicate and navigate quickly and easily. Food was wonderful. Room was clean, comfortable, and elegant. I will stay here again on my next visit to Suzhou.

Review collected in partnership with shangri-la.com

Helpful?
Thank Shannon K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear strwberri79, thank you for taking time to share your stay experience. We are delighted to hear that you are satisfied with the efficient service from Front Desk, as well as our food and comfortable room. We look forward to welcoming you back soon and hopefully you will be able to spend longer time to explore Suzhou and enjoy the... More 

Hong Kong
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 7, 2016

Shangri-La Suzhou is conveniently located in a newly developed commercial district at the outer skirt of Suzhou Old Town. Taxis are readily available and takes about 30 minutes drive to main attractions. Decor, facilities, restaurants all bear the Shangri-La signature. Standard rooms are sizeable with great view, and lounge area. Beds and linens are all very comfortable. Bathrooms and minibar... More 

Helpful?
Thank Epicurius_at_large
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Epicurius_at_large, thank you for taking your valuable time to share with us your recent stay experience. We are glad to know that you had enjoyed service, breakfast and facilities in our hotel. Your generous compliments have been shared with our team especially our Concierge. Thank you again for your review, we are looking forward to welcoming you back soon!... More 

Toa Payoh, null, Singapore
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 15, 2016

Hotel facilities was really good and the staff's are friendly and their English is good. My only concern is the same kind of breakfast everyday, although they have huge varieties, it is repeated everyday.

Helpful?
Thank Vijaya K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Vijaya K, thank you for taking your time to share with us your valuable feedback. We are very pleased to learn that you enjoyed our hotel facilities and services. Your valuable comment on our breakfast have been carefully noted and shared with our hotel management. Here at Shangri-La Hotel, Suzhou we appreciate every single guest’s feedback as this help... More 

Shanghai, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 8, 2016

one of the best luxury international brand hotel in the city. comfort room with elegance decoration, perfect service from club lounge Mr.calvin, in club lounge, the chief will check every food, and every food is delicious, such a top level hotel, I like this hotel, and strongly recommended for every traveller.

Review collected in partnership with shangri-la.com

Helpful?
Thank atelier_0
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear atelier_0,thank you for choosing the Shangri-La Hotel for your visit to Suzhou. We are pleased to learn that you had enjoyed the facilities and services in our hotel, and grateful for the recommendations. Your generous compliment has been shared with our colleague Mr. Calvin. Thank you again for your review and we are looking forward to welcoming you back... More 

Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 6, 2016

Nice extra bit of (hmm.. not luxury but..) better quality in a business trip. Very good buffer dinner in hotel restaurant (perhaps all inclusive). Breakfast also in a better end. Quick front desk service. Approaching hotel by car is a bit complicated.

Helpful?
Thank MinaMatkustaja
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear MinaMatkustaja, thank you for taking the time to share with us your valuable feedback.We are pleased to learn that you enjoyed our buffet and services during your stay. We look forward to welcoming you back soon. Best regards, Kristin Xu More 

The Netherlands
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 18, 2016

The hotel, though not near the old city center, is easily reachable, has many amenities, and the service was very good. We arrived with a larger group (for business) and handling check-in and luggage, etc. was really smooth. Views are great from the rooms, and not far away is a Japanese bar street, with many great venues to wind down... More 

Helpful?
Thank Floris__111
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Floris__111, Thank you for taking the time to share your recent stay experience, we are happy to learn that you had enjoyed the facilities and services, and grateful for the recommendations. The hotel and the nearby area do provide a good variety of dining and entertainment venues within walking distance. Thank you again and we look forward to welcoming... More 

1 review
5 of 5 stars Reviewed May 15, 2016

Excellent hotel and Service, nice room, quiet and confortable with a beatiful view. The breakfast was also excellent with all kind of food available and I have enjoied also to have dinner in the buffet

Review collected in partnership with shangri-la.com

Helpful?
Thank Claudio B
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Claudio B, Thank you for taking the time to share with us your valuable feedback. We are very pleased to learn that you had an enjoyable dining experience at our Cafe Soo, and that you found our room pleasant. We look forward to welcoming you back soon to enjoy some of the other services we have for our guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question

318 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (170)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (27)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (13)
Viewed
View from Room (6)
Viewed
Dining (11)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (102)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (148)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (20)
Viewed
Dining (15)
Viewed
View from Room (2)
Viewed
Bathroom (6)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (85)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Suzhou hotels
6.4 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#1 of 1,239 in Suzhou
4.5 of 5 stars 588 reviews
7.6 mi away
Crowne Plaza Hotel Suzhou
Crowne Plaza Hotel Suzhou
#2 of 1,239 in Suzhou
4.5 of 5 stars 766 reviews
11.6 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#6 of 1,239 in Suzhou
4.5 of 5 stars 889 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Suzhou Marriott Hotel
Suzhou Marriott Hotel
#4 of 1,239 in Suzhou
4.5 of 5 stars 327 reviews
4.0 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#9 of 1,239 in Suzhou
4.5 of 5 stars 303 reviews
9.1 mi away
InterContinental Suzhou
InterContinental Suzhou
#3 of 1,239 in Suzhou
4.5 of 5 stars 424 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range: $135 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Hotwire, Expedia, Priceline, Travelocity, HotelTravel.com, Odigeo, Agoda, Ctrip TA and Jetsetter so you can book your Shangri-La Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Family Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Business Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#34 Best Value Hotel in Suzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay