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Shangri-La Hotel Suzhou

No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (835)
Dining (185)
Room & Suite (135)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Suzhou
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 1,531 hotels in Suzhou
Travelers' Choice
Shangri-La Hotel, Suzhou is a prestigious international hotel in Suzhou New District. It is located on the 28th to 51st floors of the 232-metre high Metropolitan Towers. The hotel is near Tiger Hill, Hanshan Temple, The Humble Administrator’s Garden and other tourist attractions favoured by tourists. It’s about 5 minutes to the business centre of Suzhou New District by foot. It is about 11 kilometres away from the famous Suzhou Amusement Land Forest World and Waterland, and only 20 minutes by car. Thanks to the excellent location, the hotel is very conveniently located to reach the Shanghai-Nanjing expressway. It only takes about 90 minutes to Shanghai Hongqiao Airport, and about 15 minutes to Suzhou Railway Station by car. If you choose shanghai-Nanjing railway, it only takes about 24 minutes between Suzhou and Shanghai.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Bar / lounge
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken


Full view
38Car recommended
Grade: 38 out of 100
32Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
No.168 Tayuan Road, Suzhou New District, Suzhou 215011 China
Name/address in local language
Getting there
Hongqiao Airport47 miSee all flights
Wuxi Airport16 miSee all flights
See all nearby hotels
6,580Reviews0Q+A50Room tips
Traveler rating
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  • English
Popular mentions
David H wrote a review Sep 2020
Dalian, China30 contributions15 helpful votes
Our first visit to Shangri-La Suzhou and we were not disappointed first class accommodation and very helpful and friendly staff sas we expect from Shangri-La group we were in the horizon suite higher level with great views of city great breakfast and dinner buffet great value
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Date of stay: September 2020Trip type: Traveled with family
The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions147 helpful votes
Just so you know there’s two Shangri-La in Suzhou alone. Our stay there way wonderful! Very friendly and attentive. They couldn’t have been more helpful! The rooms were quite comfortable and clean. They speak perfect English which is definitely a good thing for international tourists. Strongly recommended!
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Date of stay: May 2019Trip type: Traveled with family
2 Helpful votes
Willa X wrote a review Jan 2020
1 contribution
This is first time I came to Suzhou and as a fans of shangrila I choose to stay shangrila Suzhou . The location is very convenient and service is excellent as usual . Me and my family really had enjoyable stay with Shang and definitely will back to this city because of Shangrila .
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Date of stay: January 2020Trip type: Traveled with family
Jiaarong wrote a review Jan 2020
Singapore, Singapore1 contribution
I arrived in Shangri-la Suzhou at approximately 4pm. I was not even greeted by the front desk. I assume that she(Jane) was the manager as she was in a suit and a badge indicating her role as a manager unlike other staff, but Jane was very unprofessional and rude. The way she got my attention to go up to the front desk was like calling her pet dog with her hand gestures. Her disgusting attitude towards the guests is totally unacceptable and spoiled my mood for my entire business trip. Also my room reeked of the smell of cigarette even though i was on a non-smoking level. I also felt like there was no security as the lifts in the hotel did not require any form of key card to be tapped before being able to go up. Therefore anyone could simply go up to any level, causing a breach in security. It was an utterly disgusting and disappointing visit to Suzhou Shangri-la, i would not come back again.
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Date of stay: January 2020Trip type: Traveled on business
Sam wrote a review Dec 2019
Singapore, Singapore1 contribution
Shabby 5 star hotel ever!! Staff at front desk are not obliging and do not treat their guest nicely - shouting at customers in face their face? really? Is that how a 5 star hotel service should be? Bedsheet are being changed everyday, however, yellow spots and stains can be found on the bedsheet. I requested for a non-smoking level but was given a malodorous level due to the heavy pungent of cigarette and the carpet which i assume they do not vacuum. Shangri-La is an international brand which has established its brand hallmark of 'hospitality from the heart', absolutely crestfallen. Hospitality was not even serve from the heart, compared to other Shangri-La hotels i have been to, this is the WORSE HOTEL EVER. Just shut it down.
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Date of stay: December 2019
$93 - $152 (Based on Average Rates for a Standard Room)
shangri la hotel suzhou, shangri la suzhou
ChinaJiangsuSuzhouNew District / Gaoxin District
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Frequently Asked Questions about Shangri-La Hotel Suzhou
What are some of the property amenities at Shangri-La Hotel Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Shangri-La Hotel Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Suzhou?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Hotel Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Hotel Suzhou?
Conveniently located restaurants include Daji, Herbal Life Food Hall, and Yang YangZhong CanGuan.
Are there opportunities to exercise at Shangri-La Hotel Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel Suzhou have an airport shuttle?
Yes, Shangri-La Hotel Suzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Suzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Hotel Suzhou?
Many travelers enjoy visiting The Lingering Garden (2.6 miles), Ruiguang Tower (3.5 miles), and Yanjia Garden (4.0 miles).
Is Shangri-La Hotel Suzhou accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.