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Shangri-La Hotel Suzhou

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#5 of 1,246 Hotels in Suzhou
Certificate of Excellence
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677 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Zionsville, Indiana
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Returned to the Shangri-La in Suzhou for a 2nd visit this year. The staff is very customer focused and available to meet the needs you have plus some. Japanese restaurant on site is excellent, along with the breakfast buffet. Guest rooms have the conveniences you would expect at high end hotel.

Helpful?
Thank wood7indiana
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel 3 times from June to Sep. The staff at Horizon club not only provide excellent service, they also made you feel at home. They can even remember my favourite biscuits even though my last trip before June was 5 months ago! In Jul, I stayed in 3 different Shangrila hotel in Taiwan, Shanghai & Suzhou.... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank garfield_makan
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear garfield_makan, Thank you for sharing your stay experience with us. We are delighted to learn that you had an enjoyable stay and that our colleagues from Horizon Club Lounge made you feel very welcomed and comfortable, at Shangri-La Hotel Suzhou we always strive to treat our guests as they are our own family members. We look forward to welcoming... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Shangri-la hotel are very international very good product.humanized management.The waiter attitude is very good. health club environment is very good.The water temperature.The girl Betty yang is careful enthusiasm.

Helpful?
Thank Wang322
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Wang322, Thank you for taking the time to share with us your valuable feedback on Tripadvisor. We are pleased to learn that you had an enjoyable experience in Shangri-La Hotel, Suzhou, and that you had found our service and facilities satisfactory. Your generous comment has been shared with our colleague- Betty Yang. Thank you again for your review and... More 

Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed August 23, 2016

Due to the work need, my husband and myself had stayed in Shangri-la Suzhou for over 60 days in 2016 (until Aug). We enjoy our stay very much there, we are always being greeted by courteous and smiley staffs. They are from all service dept such as horizon club, cafe soo, house keeping, gym, and concierge! One interesting fact is... More 

Helpful?
Thank LY_travel
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Mr. & Mrs. Garcia, Thank you for taking the time to share with us your valuable feedback on Tripadvisor. We are really happy to learn that you had an enjoyable long-time stay in Shangri-La Hotel, Suzhou, and you found our service and facilities satisfactory. Your generous comments have been shared with our team members. We looking forward to welcoming... More 

Shanghai
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 22, 2016

We spent the weekend here and enjoyed every bit of our stay. The staff could not have been more helpful and attentive. The GM, Oscar Gao, is a consummate professional, overseeing everything with exceptional care. Even though the hotel was at 100% capacity, Oscar made it a point to greet us and insure all our needs were met. We had... More 

Helpful?
Thank LovingLifeInChina
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear LovingLifeInChina, Thank you for taking the time to share with us your valuable feedback on Tripadvisor. We are very pleased to learn that you had found our service and facilities satisfactory, and that you had a positive encounter with our General Manager- Mr. Gao whom was able to greet you and insure all the needs you met. At Shangri-La,... More 

1 review
5 of 5 stars Reviewed August 8, 2016 via mobile

First time stayed in this hotel,nice room and professional service in Horizon.Greta did check in for me ,unfortunately I missed happy hour time,Greta gave me two bottles of beer for free,very flexible and nice girl! Only one thing I want to say is there's many kids and family in horizon,too noisy and your staff is very busy,they need to do... More 

Review collected in partnership with 单个酒店

Helpful?
Thank Schilling1
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Schilling1, thank you for taking your valuable time to write this review. We are really glad to know that you enjoyed the service from our Horizon Club Lounge, and you had enjoyed interacting with our colleague Greta. Your stay experience in Horizon Club Lounge has been carefully noted and addressed with our management team. Here at Shangri-La Hotel, Suzhou... More 

Melbourne, Australia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2016

I arrived very early in the morning due to flight. The receptionist greeted me with a friendly smile and instead of asking me to wait in the lobby as the check in time was still few hours away,she checked me in straight away so that I can rest from my flight and free upgraded me a bigger room. This is... More 

Helpful?
Thank Willm1368
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Willm1368, thank you for taking your valuable time to share your stay experience. We are glad to know that you enjoyed our service from Front Desk as well as the Huaiyang Cuisine in our Chinese restaurant- Shang Palace which is all made of seasonal ingredients. Your valuable comment on the hotel environment have been carefully noted and shared with... More 

Shawnee, Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed July 10, 2016

We stayed for 3 nights. Checking in and out was easy and quick. I was able to communicate and navigate quickly and easily. Food was wonderful. Room was clean, comfortable, and elegant. I will stay here again on my next visit to Suzhou.

Review collected in partnership with shangri-la.com

Helpful?
Thank Shannon K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear strwberri79, thank you for taking time to share your stay experience. We are delighted to hear that you are satisfied with the efficient service from Front Desk, as well as our food and comfortable room. We look forward to welcoming you back soon and hopefully you will be able to spend longer time to explore Suzhou and enjoy the... More 

Hong Kong
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 7, 2016

Shangri-La Suzhou is conveniently located in a newly developed commercial district at the outer skirt of Suzhou Old Town. Taxis are readily available and takes about 30 minutes drive to main attractions. Decor, facilities, restaurants all bear the Shangri-La signature. Standard rooms are sizeable with great view, and lounge area. Beds and linens are all very comfortable. Bathrooms and minibar... More 

Helpful?
Thank Epicurius_at_large
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Epicurius_at_large, thank you for taking your valuable time to share with us your recent stay experience. We are glad to know that you had enjoyed service, breakfast and facilities in our hotel. Your generous compliments have been shared with our team especially our Concierge. Thank you again for your review, we are looking forward to welcoming you back soon!... More 

Toa Payoh, null, Singapore
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 15, 2016

Hotel facilities was really good and the staff's are friendly and their English is good. My only concern is the same kind of breakfast everyday, although they have huge varieties, it is repeated everyday.

Helpful?
Thank Vijaya K
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Vijaya K, thank you for taking your time to share with us your valuable feedback. We are very pleased to learn that you enjoyed our hotel facilities and services. Your valuable comment on our breakfast have been carefully noted and shared with our hotel management. Here at Shangri-La Hotel, Suzhou we appreciate every single guest’s feedback as this help... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range: $119 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Family Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Business Hotel in Suzhou
#5 Luxury Hotel in Suzhou
#28 Best Value Hotel in Suzhou
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