We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Crowne Plaza Hotel Suzhou

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Hotel Suzhou
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

812 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 440: English reviews
Reviewed 3 days ago NEWvia mobile

Perfect 5 star hotel with excellent service, the driveway is right now under construction so traffic jam during rush hour possible. Located in the eastern part of Suzhou so calculate some driving time depending on your destinations.

 Report
Helpful?
Thank Christian F
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Christian F, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our service helped make your visit enjoyable. Meanwhile, please accept our sincere apology for the inconvenience during your stay due to road construction. We take our guest comments very seriously...

Reviewed 6 days ago NEW

If you want five star accommodation and don't want to pay through the nose for it then try staying at the Crowne Plaza in Suzhou. Location is superb, quite literally on the lakeside and, rooms, food and service were excellent: particular thanks go to Zoe and Holly in the Executive Lounge and Mia on the front desk for making my...

 Report
Helpful?
Thank Kev S
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kev S, Thank you very much for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location, rooms, food and service made your stay experience more memorable. I will be sure to pass your kind words of praise to my colleagues, which we...

Berlin, Germany
Reviewed 1 week ago NEW

every thing is high standard and satisfaction! thanks for the support of the Holly Alisa Grace Neal Zoe Kitty Lavender , it was a great experience of this stay and i will definetly come back on next time.

 Report
Helpful?
Thank rubisent3735
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear rubisent3735, Thank you very much for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that you are satisfied with our hotel and service. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your...

Reviewed 1 week ago via mobile

I go to this hotel more than 5 years ( more than 100 nights) I really appreciate development. F.e. At breakfast the staff ( f.e.Stephanie) can remember you and everything is going smoothly. TBoat restaurant is very nice especially steaks are recommended. Bar is ok also but in this case maybe some idea to change the atmosphere ( for me...

 Report
Helpful?
Thank Martin V
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Martin V, We would like to sincerely thank you for coming to stay with us and for taking the time to share your encouraging feedback. We are delighted to read that you were satisfied with our staff, restaurant and concierge. Please rest assured that your generous words of praise will be certainly shared with our colleagues. Meanwhile, being our...

Penang Island, Malaysia
Reviewed 2 weeks ago

The environment is nice and the size of the room is big. However, there is no drawer in the room to keep things. There are many types of pillow that the hotel guests can choose. Negative point is the location is very inconvenient for the guests to have meal outside the hotel nor buy stuff.

 Report
Helpful?
2Thank evonyan
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear evonyan, Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you were satisfied with the environment, room size and pillow choices of our hotel. Your feedback about the drawer and location is also highly appreciated. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations....

Reviewed 2 weeks ago

The hotel is only so-so. Positives: 1. There is a great view of the lake. 2. Rooms are reasonably comfortable 3. There is a lounge 4. Decent selection for breakfast, one of the better hotels for breakfast. Here are some annoyances: 1. The Do not disturb sign turns itself off automatically after a certain period of time. There must be...

 Report
Helpful?
Thank Kun Z
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kun Z, Thank you very much for choosing Crowne Plaza Suzhou and sharing your experience with us in details. We are delighted to note that you were satisfied with our view, room, lounge and breakfast. Meanwhile, please accept out sincere apology for the inconvenience you experienced during your stay. Your feedback about the room, gym, service and breakfast is...

Asia
Reviewed 3 weeks ago

Feeling like home , all of the staff of Club Lounge taking care of me and never feeling lonneless ,we all enjoy as team. Every time I'm very eager to come back.I was feeling very nice experience,very nice aound hotel.

 Report
Helpful?
Thank sanjeev p
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear sanjeev p, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou.We are very glad to know that our staff and service helped make your visit enjoyable. Please rest assured that your generous words of praise will be certainly shared with our colleagues in particular club lounge team for...

duncan bc
Reviewed 3 weeks ago

the hotel was fantastic out of the whole tour 14 days this was the best hotel everything was GREAT the staffr was very friendly the food options were xclnt.thge setting was quite nice overall we did not have any negative experience

 Report
Helpful?
Thank iggyspot
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear iggyspot, Thank you for choosing Crowne Plaza Suzhou. We are delighted to read that you were satisfied with your recent stay and especially impressed by our staff, food and setting. We take our guest comments very seriously and always strive to deliver truly authentic experience to each of guest. Thank you again for your support and feedback and we...

Reviewed 3 weeks ago via mobile

The hotel location is just amazing with great views and facilities. The star of the place is club lounge, with great warm and friendly staff who always take care of all your needs and are always ready for assistance. Zoe from club lounge is worth a mention who always took great care. Thanks for lovely experience ! Will definitely be...

 Report
Helpful?
Thank Mohit S
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mohit S, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location, view, facility and staff made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they...

Sydney, Australia
Reviewed 3 weeks ago

the serviceis nice, hotel room is clean, the food is tasty, hotel service is nice, the location is good, very recommond this hotel, customer service is very patient, grat restaurant options, nice club lounge.

 Report
Helpful?
Thank christine_8798
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear christine _8798, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your comments about service, room, food, location, restaurant and club lounge are highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge...

Questions? Get answers from hotel staff and past guests. Ask a question

611 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (479)
Viewed
Bathroom (28)
Viewed
Room/Suite (50)
Viewed
Hotel & Grounds (76)
Viewed
View from Room (24)
Viewed
Pool/Beach Area (9)
Viewed
Dining (19)
Viewed
Other (273)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (132)
Viewed
Dining (36)
Viewed
Room/Suite (24)
Viewed
Pool/Beach Area (7)
Viewed
View from Room (9)
Viewed
Hotel & Grounds (13)
Viewed
Bathroom (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (38)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Suzhou hotels
1.2 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#1 of 1,376 in Suzhou
646 reviews
1.6 mi away
InterContinental Suzhou
InterContinental Suzhou
#3 of 1,376 in Suzhou
466 reviews
7.6 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#5 of 1,376 in Suzhou
706 reviews
Show Prices
Show Prices
Show Prices
4.4 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#6 of 1,376 in Suzhou
922 reviews
6.1 mi away
Suzhou Marriott Hotel
Suzhou Marriott Hotel
#4 of 1,376 in Suzhou
360 reviews
3.5 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#9 of 1,376 in Suzhou
333 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Location: China > Jiangsu > Suzhou
Price Range: $158 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Travelocity, Priceline, Agoda, Ctrip TA and Odigeo so you can book your Crowne Plaza Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#1 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#3 Family Hotel in Suzhou
#33 Best Value Hotel in Suzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travelers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best view is the lake view”
 of 5 bubbles evonyan, 2 weeks ago | Read review
“best views”
 of 5 bubbles christine_8798, 3 weeks ago | Read review
“grab a room with the lake view”
 of 5 bubbles calsan8, Nov 2, 2016 | Read review
“Very nice view, service and food”
 of 5 bubbles thomasvV4096AW, Oct 25, 2016 | Read review
“Everyone I talked to said their rooms were perfect”
 of 5 bubbles BedrockB, Sep 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay