We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Crowne Plaza Hotel Suzhou

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Hotel Suzhou
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

766 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 413: English reviews
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I travel to Suzhou often for business. The Crowne Plaza remains my only choice of hotel when I am there. It continues to provide consistently excellent service. I am a frequent user of the gym and I appreciate the ability to utilize that facility 24 hours a day. As always the morning breakfast buffet offers wide selection and I especially... More 

Helpful?
Thank Dan O
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Dan O, On behalf of our entire team I would like to sincerely thank you for coming to stay with us and for taking the time to share your encouraging feedback. We are delighted that you had an enjoyable stay and were especially impressed by our service, gym, breakfast, lobby bar and room. We will continue to strive in... More 

Bangkok, Thailand
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was my first trip to CP Suzhou as I was recommended by a friend that it is an excellent hotel. The arrival from the station to the hotel was a major disaster although it had nothing to do with the hotel. So, Hotel is not being blamed for this but sadly it was a very unpleasant experience. The Suzhou... More 

Helpful?
Thank mikeinbangkok
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear mikeinbangkok, Thank you for taking time to share the experience of your stay at Crowne Plaza Suzhou. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We are sorry for the inconvenience you experienced. The hotel management takes your feedback very seriously.... More 

Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The big and panoramic lobby was impressive to my first stay in this hotel. Service was good and room was nice. Location is around 10 mins ride from shopping area but lake view was really impressive. If consider to stay here, be prepared for busy traffic especially during breakfast time, a lot of guests picked this hotel, no matter locals... More 

Helpful?
Thank CindyLGGP
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear CindyLGGP, Thank you for choosing Crowne Plaza Suzhou and posting a nice review for us. We are very glad to know that our lobby, service, room and view helped make your visit memorable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and... More 

Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Once reach Shanghai airport, take taxi to Suzhou about 2 hour to reach there. The hotel have a very nice concept design, which is a "ship" shape. Located just beside the river, just like stay in the boat. I'm very lucky that the hotel staff upgrade me to business room which have a big pool for me to fill with... More 

Helpful?
Thank Enigmasam
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Enigmasam, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and especially impressed by hotel design, staff, room facility and breakfast service. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our... More 

Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been in China for 15 years and never received service like I did at Crowne Plaza Suzhou. Even my daughter was shocked and said, "I don't think we're in China anymore". Everyone from management to cleaning staff was polite, helpful and friendly. I would like to make special mention of the TBoat Restaurant, not for the food, but... More 

Helpful?
1 Thank _florescentblack
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear _florescentblack, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your... More 

USA
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my fourth stay at the Crowne Plaza, and as usual, I felt welcome from the time someone first opened the car door to the time they put my luggage back into the car. I stayed on the 8th floor in a 2 level suite. There's plenty of living space with sofa and chairs on the first level, TV,... More 

Helpful?
1 Thank roxieixor
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear roxieixor, Thank you very much for sharing such a detailed review with us and fellow travelers on TripAdvisor. It is great to hear that you had a pleasant stay and were especially impressed by our service, room and restaurants. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I've spent time in multiple brands and locations of hotels within mainland China, Europe and the US and none approach the quality of service provided by the staff at Crowne Plaza Suzhou. The architecture and accommodations are wonderful, but the real difference is the staff that makes you truly feel like a welcomed guest. Great for business travelers and especially... More 

Helpful?
Thank SuzhouDS
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear SuzhouDS, Thank you very much for your valuable review and continuous support. We are delighted to learn that you are satisfied with our staff, architecture and accommodations. Guest comments like yours are paramount for allowing us to focus our attention where guests feel it is necessary. Your kind words of praise will be shared with our colleagues as they... More 

Poznan, Poland
Level Contributor
28 reviews
11 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Spent 2 weeks there. It used to be better. Already one can see the carpet have stains etc. But the rest is charmjng. Do not hesitate to choose. Big rooms. Splendid lobby. Food nice at desent price. Live music. Great view on the lake from the outside pool.

Helpful?
Thank MarusiaMaja
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear MarusiaMaja, Thank you so much for taking your valuable time to write a great review on TripAdvisor about Crowne Plaza Suzhou. It is truly our great honor to have the support from our distinguished guests like you. We are delighted to learn that you are satisfied with our room, lobby, food, music and especially impressed by the outdoor swimming... More 

Seoul, South Korea
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

This is my second time in Suzhou, I stayed in the Italian hotel brand located right next to Crowne at the first time and I stayed in Crowne for my second time. Turned out it's a great choice since it's not disappointing at all. The staffs are very very welcoming and the food are nice. The breakfast restaurant is nice... More 

Helpful?
Thank HanYeori
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear HanYeori, On behalf of our entire team I would like to sincerely thank you for staying with us and for taking the time to share your encouraging feedback. We are delighted that you had an enjoyable stay and were especially impressed by our staff, restaurant and room. Our colleagues will be delighted to hear your generous words of praise,... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2016

The most remarkable feature of this hotel is the architecture. The theme is that of a boat. You can sense that you are in part of a boat almost everywhere inside the hotel. The ceiling of the ground floor lobby is a starry sky with the earth and her continents lighted up in splendor. This is a hotel architecture you... More 

Helpful?
Thank DYu0612
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear DYu0612, Thank you very much for sharing such an encouraging review with us and fellow travelers on TripAdvisor. It is great to hear that you were impressed by our hotel architecture, room, restaurants and service. Your generous words of praise will definitely encourage us go extra miles to deliver better service. Meanwhile we are sorry for the inconvenience occurred... More 

Questions? Get answers from hotel staff and past guests. Ask a question

578 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (445)
Viewed
View from Room (21)
Viewed
Room/Suite (50)
Viewed
Bathroom (28)
Viewed
Hotel & Grounds (73)
Viewed
Dining (19)
Viewed
Pool/Beach Area (8)
Viewed
Other (246)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (133)
Viewed
Room/Suite (24)
Viewed
Dining (36)
Viewed
Pool/Beach Area (7)
Viewed
View from Room (9)
Viewed
Hotel & Grounds (13)
Viewed
Bathroom (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (39)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Suzhou hotels
1.2 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#1 of 1,239 in Suzhou
4.5 of 5 stars 590 reviews
1.6 mi away
InterContinental Suzhou
InterContinental Suzhou
#3 of 1,239 in Suzhou
4.5 of 5 stars 426 reviews
4.5 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#6 of 1,239 in Suzhou
4.5 of 5 stars 890 reviews
Show Prices
Show Prices
Show Prices
7.6 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#7 of 1,239 in Suzhou
4.5 of 5 stars 644 reviews
6.1 mi away
Suzhou Marriott Hotel
Suzhou Marriott Hotel
#4 of 1,239 in Suzhou
4.5 of 5 stars 327 reviews
3.6 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#9 of 1,239 in Suzhou
4.5 of 5 stars 304 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: NO. 168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Location: China > Jiangsu > Suzhou
Price Range: $154 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Ctrip TA, Priceline, Agoda, IHG and Odigeo so you can book your Crowne Plaza Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Spa Hotel in Suzhou
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#3 Family Hotel in Suzhou
#34 Best Value Hotel in Suzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay