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Crowne Plaza Hotel Suzhou

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Crowne Plaza Hotel Suzhou
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782 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Melaka, Malaysia
Level Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed today NEW

It's shaped like a ship with curved corridors that make you feel like your on a cruise ship and located right on the shore of Jinxi lake with fantastic views at night. The service from the staff is of the highest standards and even those new staff who have just joined will make polite "chit-chat" so they can improve their... More 

Helpful?
Thank BedrockB
Woodland, WA
Level Contributor
85 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is a beautiful hotel on the lake, shaped like a cruise ship. There are many lighted paths along the lake. Some are a bit stinky, but the area is beautiful, especially at night when all the buildings are lit up. The staff are friendly and speak English very well. They have a machine that will exchange currency. The front... More 

Helpful?
Thank tlcjunk
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Everything in this hotel is first class. The rooms, restaurants, services, housekeeping, etc. very friendly stuff and try to help you in anyway. Good management is in place. I could give it 5 stars, but the air conditioning is not efficient and high humidity is present everywhere. I will be back in this hotel for sure. Hopefully, they can fix... More 

Helpful?
Thank max b
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear max b, Thank you very much for taking the time to leave a valuable review with us. We are pleased to note that our room, restaurants, service, housekeeping and staff helped bring you a memorable accommodation. Your kind words of praise are the biggest reward to us. Meanwhile, your comment about the air conditioner is also highly appreciated. Guest... More 

Melbourne, Australia
Level Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a top class hotel with excellent rooms and first class facilities and service, When we checked in, which was for a standard room, we were offered a room with a partial city and lake view for a fairly modest increase in price. We were more than happy that we accepted it as the room was superb and the... More 

Helpful?
Thank Alastair N
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Alastair N, Thank you very much for sharing such a motivating review with us and fellow travelers on TripAdvisor. It’s our great honor to hear that you had an extremely pleasant stay and were especially impressed by our room, facilities, staff, view and food. Please rest assured that your generous words of praise will be certainly shared with our... More 

Curitiba, PR
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Can't think of a better place to stay in Suzhou. Huge and comfortable rooms, excellent food (from breakfast to either lunch or dinner), exceptional service, fantastic location and exquisite decor. Fenomenal value. Highly recommended!

Helpful?
Thank Fabricio R
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Fabricio R, Thank you for taking the time to share your valuable feedback with us. We are pleased to know you’ve enjoyed your stay and were especially impressed by our rooms, food, service, location and value. Your encouraging review will definately help us constantly improve our service quality. Thank you again for your feedback and support. We look forward... More 

Singapore, Singapore
Level Contributor
200 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms were spacious, and if you are lucky, you get a good view of the lake. The hotel is surprisingly well kept and feels bearable despite the summer heat. Really feels like a luxurious yacht, but not over the top ostentatious. Breakfast spread was also awesome. It was absolutely breathtaking to be exercising with a lake view - it... More 

Helpful?
Thank travel-bitten-shark
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear travel-bitten-shark, Thank you for taking the time to leave us a motivating review on Tripadvisor. We are delighted to know that you had a pleasant stay with us. Your kind words of praise about our room, view, yacht and breakfast are highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge in the... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed for at least 5 days at crowne plaza Suzhou and i am really impressed. One of my favorite hotels during my trip to China. First class Ambiente service, breakfast and Dinner. 5 minutes to Subway downtown Suzhou. :l

Helpful?
Thank Frank F
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Frank F, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. It’s our great honor to hear that you were impressed by our environment, service, food and location. Your encouraging comments are highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge... More 

Leeds, United Kingdom
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Where to start... having stayed at lots of hotels around the world I've got to say this is now my number 1. From the moment you set foot in the place there's a feeling of grandeur. The lobby is truly stunning. I'd already booked a lake view room but as we were travelling with our son the usual discussion about... More 

Helpful?
Thank Col1n
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Col1n, Thank you very much for choosing Crowne Plaza Suzhou and sharing a detailed review with us. We are pleased to note that you were satisfied with our lobby, room, staff and food. It is truly our great honor to have the support from our distinguished guests like you. Meanwhile, your feedback about kid’s breakfast and seating layout are... More 

2 reviews
5 of 5 stars Reviewed August 22, 2016

I travel to Suzhou often for business. The Crowne Plaza remains my only choice of hotel when I am there. It continues to provide consistently excellent service. I am a frequent user of the gym and I appreciate the ability to utilize that facility 24 hours a day. As always the morning breakfast buffet offers wide selection and I especially... More 

Helpful?
Thank Dan O
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Dan O, On behalf of our entire team I would like to sincerely thank you for coming to stay with us and for taking the time to share your encouraging feedback. We are delighted that you had an enjoyable stay and were especially impressed by our service, gym, breakfast, lobby bar and room. We will continue to strive in... More 

Bangkok, Thailand
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed August 21, 2016

This was my first trip to CP Suzhou as I was recommended by a friend that it is an excellent hotel. The arrival from the station to the hotel was a major disaster although it had nothing to do with the hotel. So, Hotel is not being blamed for this but sadly it was a very unpleasant experience. The Suzhou... More 

Helpful?
Thank mikeinbangkok
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear mikeinbangkok, Thank you for taking time to share the experience of your stay at Crowne Plaza Suzhou. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We are sorry for the inconvenience you experienced. The hotel management takes your feedback very seriously.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: NO. 168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Location: China > Jiangsu > Suzhou
Price Range: $154 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#1 Spa Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Family Hotel in Suzhou
#39 Best Value Hotel in Suzhou
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