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Four Points by Sheraton Suzhou

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Traveler (189)
Dining (65)
Room & Suite (61)
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Overview
  • Excellent53%
  • Very good32%
  • Average11%
  • Poor3%
  • Terrible1%
Travelers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (252)
There are newer reviews for Four Points by Sheraton Suzhou
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All reviewspeace and quietbreakfast varietyindustrial parktaxi ridebusiness hotelupgraded to a suitenice hotelbusiness triprooms are largehotel is locatedenjoyed my staystarwoodsiplakechinagymcons
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61 - 65 of 94 reviews
Reviewed October 10, 2014

Big hotel, pretends to be luxurious. However there is still room for improvement. Room, yes, let's start from there. They are big, spacious, well equipped; however the cleaniness is not the one you would expect, especially in the furnitures, where you are about to arrange...More

1  Thank StraightToSaturn
Response from Cindy W, Manager at Four Points by Sheraton SuzhouResponded October 12, 2014

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Reviewed September 22, 2014

This was my first time in Suzhou, so was happy to have a known brand to stay at. Had a slight problem when checking in, even with advance reservation and being SPG member my room (king size bed) wasn’t ready and I was asked if...More

Thank YYZ_Voyager
Response from Cindy W, Manager at Four Points by Sheraton SuzhouResponded September 23, 2014

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Reviewed August 22, 2014 via mobile

Stayed here many times and this time was upgraded to a very nice lake view suite room on high floor... I like the location ..which is quiet and not as crowded like those hotels in New District and the old town. Easy access to old...More

Thank Hendrapangawira
Response from Cindy W, Manager at Four Points by Sheraton SuzhouResponded August 26, 2014

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Reviewed August 22, 2014

The service was poor and it was clear that the hotel was drastically under staff. The breakfast buffet almost ran out of food, as the guests were all clamouring for whatever scraps of food leftover before going about their program for the day. Disappointing. However,...More

Thank tony12cu
Response from Cindy W, Manager at Four Points by Sheraton SuzhouResponded August 26, 2014

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Reviewed July 20, 2014

I stayed there for three weeks and very satisfied with people here; clean hotel for business people, wide variety of food for breakfast and beautiful lake.It is very good place for walking or riding bikes here. It is safe for me to walk late at...More

Thank Chau N
Response from Cindy W, Manager at Four Points by Sheraton SuzhouResponded July 23, 2014

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Restaurant
Spa
Hot Tub
Indoor pool
Details
Price range
$106 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#109 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$106 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#109 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (189)
Dining (65)
Room & Suite (61)
Pool & Beach (1)
Business Center & Event Rooms (7)
Questions & Answers
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elizewyatt
April 10, 2016|
AnswerShow all 3 answers
Response from Fenna F | Property representative |
Dear guest : Thank you for conntact with us, we are so glad to see your email, according to your request, we have Grand Deluxe room and Comfort Suite which including breakfast, club floor and happy hour,the rate for Grand... More
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Room Tips
"quite floors, higher floors have nice views over the lake."
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"Choose a lake view room."
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"Lake side view is recommended."
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"lucky dip you possibly will not get what you ask for"
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