We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Suzhou

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Four Points by Sheraton Suzhou
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

132 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 68: English reviews
Shanghai, China
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed two nights and was shocked when receiving the note with my sandwich saying that my food could potentially dangerous and decline all responsibility after it is served! What happens if I get sick because of the food? My fault!? I'm in shock right now lol.

Helpful?
Thank Venceslas J
Melbourne, Australia
Level Contributor
144 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed June 21, 2016 via mobile

Looking for an spg property convenient to down town in Suzhou is nigh impossible. So decided to try this place in the industrial district. Hotel service was good (not great). Didn't really recognize my platinum membership although an upgrade was provided after prodding. Hotel was neat clean and modern. Internet was ordinary. Kept dropping out. Fairly standard in China but... More 

Helpful?
Thank sterpo65
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Thank you for choosing our hotel and taking time to share your stay experience. Your comment is very important for us to realize our weakness and will urge us to make continuous improvement so as to provide each guest with better service. We will share your comment to our EXCOM and relate department. In September, the subway will officially... More 

San Jose, California
Level Contributor
5 reviews
5 hotel reviews
1 of 5 stars Reviewed May 26, 2016 via mobile

This hotel is not up to standard, they don't manage it well, staff not up to standard. Breakfast is bad, they won't take you the the seat, just grab your own seat. Check out process is bad, forget about the special line for platinum member, no one honors that. I have been here a few times but solely because of... More 

Helpful?
Thank Schun
Bunny S, General Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Please accept our sincere apologies for the unpleasantness you’ve been experienced during your stay. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. Would you please send me an email at (amy.xue@fourpoints.com) so I can respond directly to you? We sincerely hope to have an opportunity to... More 

New Braunfels, Texas
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 22, 2016

This hotel is a long way from the city centre and near the science park on the edge of a lake. I would not stay there unless you are on business as the area is very quiet. Don't bother paying for a room with a view as it's so smoggy you cant see anything. There is a small supermarket and... More 

Helpful?
Thank EvanPark3r
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy... More 

Seattle, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2016 via mobile

The hotel is comfortable. Staff is really really friendly. Great view of Dushu Lake from the room. Nice continental options for food (I prefer Asian continental food). The staff is less on english but they try their best so be patient at the end they will get it ;-)

Helpful?
Thank rishika m
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. The english skill for... More 

Geelong, Australia
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 16, 2016 via mobile

Spacious rooms with recognised SPG upgrade. Checkin was relatively simple which sometimes is laborious in China. Great gym with several treadmill and cardio machines. Plenty of weights also. The lobby has a large area for meeting and this hotel is very modern. English was a struggle for some of the hosts however reasonable enough from management. The heat in the... More 

Helpful?
Thank Murdy31073
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest : Thank you for taking time to sharing your stay experience ! Your comment is very important for us to realize our weakness and push us to improve our quality. We will never stop to provide a comfortable place for you to stay! Please give us chance to show our determination. We will continue to strive to be... More 

Los Angeles, California
Level Contributor
142 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 16, 2016 via mobile

Good place for relaxing and business. Spacious and great breakfast on 2nd floor. So many buffet choices. Good location near the lake, but a drive or taxi to other places. People at the hotel are gracious and will speak English if needed. I had great business and social meetings here.

Helpful?
1 Thank William C
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. We will continue to... More 

Singapore
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 16, 2016

Located at the Moon Bay Road, facing the Dushu Lake near the Suzhou SIP area. The location is quiet, with just few shops opposite the hotel. Some of the rooms have a good view of the scenic Dushu lake, and a great location for those who like to jog or walk outdoor around the lake. However, the rooms and hotel... More 

Helpful?
Thank r61771
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. We will continue to... More 

Seattle, Washington
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed March 1, 2016

My room at the Four Points was lovely and mostly comfortable, but being at the end of the hallway on an outside wall, the entry, closet area and bathroom were freezing cold, particularly the marble floors. They also seemed not to heat the breakfast room, so we all had to wear our coats while eating breakfast. That said, the breakfast... More 

Helpful?
Thank jdselby
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to sharing your stay experience, we are delight to know you like our room. For the temperature issue we already reported to related department to figure out a solution to fix, your comment is very important for us to realize our weakness and push us to improve our quality. We will never stop to... More 

Amsterdam
2 reviews
2 of 5 stars Reviewed February 29, 2016

Just returned from a 4 day stay at this hotel. While the rooms are nicely equipped and spacious, they are badly insulated and it was very cold. Upon arrival in the room the temperature gauge indicated 14 degrees Celsius in the room. This did not make me feel very welcome. It took hours for the room to warm up. 2... More 

Helpful?
Thank Mickey1964
Bunny S, General Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, I would like to sincerely apologize for the room temperature and hotel services problems, which cause the unpleasantness you’ve been experienced in the hotel. The actions have already been taken for improvement. We would appreciate to having chance for further contact you or would you mind to drop a shot message via fourpoints.suzhou@fourpoints.com, so that we can better... More 

Questions? Get answers from hotel staff and past guests. Ask a question

123 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (100)
Viewed
Hotel & Grounds (14)
Viewed
Dining (2)
Viewed
Room/Suite (19)
Viewed
Business Center/Function Rooms (5)
Viewed
Bathroom (9)
Viewed
View from Room (6)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Room/Suite (5)
Viewed
Business Center/Function Rooms (2)
Viewed
Dining (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Suzhou hotels
7.6 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#8 of 1,238 in Suzhou
4.5 of 5 stars 884 reviews
9.9 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#5 of 1,238 in Suzhou
4.5 of 5 stars 624 reviews
6.8 mi away
Hotel Soul Suzhou
Hotel Soul Suzhou
#9 of 1,238 in Suzhou
4.5 of 5 stars 294 reviews
Show Prices
Show Prices
Show Prices
6.5 mi away
Wyndham Garden Suzhou
Wyndham Garden Suzhou
#17 of 1,238 in Suzhou
4.0 of 5 stars 236 reviews
7.8 mi away
Holiday Inn Jasmine Suzhou Hotel
4.8 mi away
Crowne Plaza Hotel Suzhou
Crowne Plaza Hotel Suzhou
#2 of 1,238 in Suzhou
4.5 of 5 stars 755 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Location: China > Jiangsu > Suzhou
Price Range: $88 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotwire, Expedia, Odigeo, HotelTravel.com, Ctrip TA, Agoda, Hotels.com, Travelocity and Priceline so you can book your Four Points by Sheraton Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#23 Luxury Hotel in Suzhou
#32 Best Value Hotel in Suzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay