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Four Points by Sheraton Suzhou

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Four Points by Sheraton Suzhou
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134 Reviews from our TripAdvisor Community

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Showing 70: English reviews
Daejeon, South Korea
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here last week. Had a business meeting with a partner company nearby. A lot more English speaking staffs than 4 years ago. Came here and stayed for 3 nights 4 years ago for an academic conference. Back then they rarely spoke any English. I mean their English isn't crystal clear now but it's still much better than 4 years... More 

Helpful?
Thank Jaeho S
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy... More 

Sunshine Coast, Australia
Level Contributor
220 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Seasoned travelers know what is happening they are aware of the nuances between hotel groups. My review is aimed at assisting travelers that have not traveled. This hotel is excellent for those business wishing to view the area. It is not located in the city central and Suzhou is an excellent place to visit. Not polluted like other large cities,... More 

Helpful?
Thank Australia1962
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We would like to thank you for taking time to give us feedback. Your comments are very important to us. We have communicated with the appropriate hotel team and actions will be taken immediately for improvement We hope to have an opportunity to better your experience with us as both traveler and business purpose. We are looking forward... More 

Shanghai, China
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Stayed two nights and was shocked when receiving the note with my sandwich saying that my food could potentially dangerous and decline all responsibility after it is served! What happens if I get sick because of the food? My fault!? I'm in shock right now lol.

Helpful?
Thank Venceslas J
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are very sorry for making you confused about the notice card. It is only a gentle reminder to our In Room Dining guests, suggest guest to consume within 4 hours for food safety and guest health. The food you ordered is well cooked... More 

Melbourne, Australia
Level Contributor
144 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed June 21, 2016 via mobile

Looking for an spg property convenient to down town in Suzhou is nigh impossible. So decided to try this place in the industrial district. Hotel service was good (not great). Didn't really recognize my platinum membership although an upgrade was provided after prodding. Hotel was neat clean and modern. Internet was ordinary. Kept dropping out. Fairly standard in China but... More 

Helpful?
Thank sterpo65
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Thank you for choosing our hotel and taking time to share your stay experience. Your comment is very important for us to realize our weakness and will urge us to make continuous improvement so as to provide each guest with better service. We will share your comment to our EXCOM and relate department. In September, the subway will officially... More 

San Jose, California
Level Contributor
5 reviews
5 hotel reviews
1 of 5 stars Reviewed May 26, 2016 via mobile

This hotel is not up to standard, they don't manage it well, staff not up to standard. Breakfast is bad, they won't take you the the seat, just grab your own seat. Check out process is bad, forget about the special line for platinum member, no one honors that. I have been here a few times but solely because of... More 

Helpful?
Thank Schun
Bunny S, General Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Please accept our sincere apologies for the unpleasantness you’ve been experienced during your stay. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. Would you please send me an email at (amy.xue@fourpoints.com) so I can respond directly to you? We sincerely hope to have an opportunity to... More 

New Braunfels, Texas
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 22, 2016

This hotel is a long way from the city centre and near the science park on the edge of a lake. I would not stay there unless you are on business as the area is very quiet. Don't bother paying for a room with a view as it's so smoggy you cant see anything. There is a small supermarket and... More 

Helpful?
Thank EvanPark3r
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy... More 

Seattle, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2016 via mobile

The hotel is comfortable. Staff is really really friendly. Great view of Dushu Lake from the room. Nice continental options for food (I prefer Asian continental food). The staff is less on english but they try their best so be patient at the end they will get it ;-)

Helpful?
Thank rishika m
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. The english skill for... More 

Geelong, Australia
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 16, 2016 via mobile

Spacious rooms with recognised SPG upgrade. Checkin was relatively simple which sometimes is laborious in China. Great gym with several treadmill and cardio machines. Plenty of weights also. The lobby has a large area for meeting and this hotel is very modern. English was a struggle for some of the hosts however reasonable enough from management. The heat in the... More 

Helpful?
Thank Murdy31073
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest : Thank you for taking time to sharing your stay experience ! Your comment is very important for us to realize our weakness and push us to improve our quality. We will never stop to provide a comfortable place for you to stay! Please give us chance to show our determination. We will continue to strive to be... More 

Los Angeles, California
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 16, 2016 via mobile

Good place for relaxing and business. Spacious and great breakfast on 2nd floor. So many buffet choices. Good location near the lake, but a drive or taxi to other places. People at the hotel are gracious and will speak English if needed. I had great business and social meetings here.

Helpful?
1 Thank William C
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. We will continue to... More 

Singapore
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 16, 2016

Located at the Moon Bay Road, facing the Dushu Lake near the Suzhou SIP area. The location is quiet, with just few shops opposite the hotel. Some of the rooms have a good view of the scenic Dushu lake, and a great location for those who like to jog or walk outdoor around the lake. However, the rooms and hotel... More 

Helpful?
Thank r61771
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. We will continue to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Location: China > Jiangsu > Suzhou
Price Range: $105 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#26 Luxury Hotel in Suzhou
#30 Best Value Hotel in Suzhou
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