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Four Points by Sheraton Suzhou

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166 Reviews from our TripAdvisor Community

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Reviewed January 16, 2017 via mobile

The room was very cold and the engineering department could not do anything about it. Very uncomfortable. In general, this is a nondescript provincial hotel with the usual half hearted attempt to make a sort of western breakfast. Incredible that it can't be done better only 30 minutes from Shanghai.

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Helpful?
Thank Advizor1000
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. I would like to sincerely apologize for the room temperature problems, which cause the unpleasantness you’ve been experienced in the hotel. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. We are looking forward to your return....

taipei
Reviewed December 31, 2016

If you are in the area and enjoy some peace and quiet, I would recommend this hotel. The location is nothing to shout about - it is quiet, the shops that are doing business (within walking distance) are the usual eateries, convenience stores and coffee joints. But they are quiet, lacking pedestrian traffic and no atmosphere to speak of. The...

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Thank pedigreebull
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We strongly recommend you to try breakfast in the Eatery restaurant which provides variuous cuisine for guests to choose. We are looking forward to your return! Regards, Amy Xue General Manager

Seattle, Washington
Reviewed December 19, 2016

Poor location. No restaurants in the area. Rooms are clean. Gym is acceptable. Poor breakfast selection. Much better hotels to choose from in Suzhou. Hopefully starwood opens more hotels in Suzhou soon.

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Thank anutham
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. It is regret that I have learnt about your recent stay in our hotel was below your expectations. I have shared your valued feedback with the appropriate hotel team to improve the breakfast quality, the immediate actions will be taken. We’re looking forward to your next stay with...

China
Reviewed December 2, 2016

I traveled to Suzhou for my business and stay at Four Points by Sheraton Suzhou 3 nights. It's great space for me. staffs here helped me a lot! Thanks to you. I recommend this hotel to everybody. Services of hotel is good worth to spend money.

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Thank HuiYun69
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We look forward to welcoming you back to our hotel. Regards, Amy Xue General Manager

London, United Kingdom
Reviewed November 30, 2016 via mobile

Stayed for two nights on business in this fabulous hotel. The hotel is on a lake so I suspect in the summer is quite nice but it was cold there on my visit. The breakfast is simply out of this world. Wake up hungry would be my advice!! Every cuisine is available from Sushi through noodles to a full English...

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Thank Count_colin
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We appreciate you taking time to share with us your experience while at our hotel. I am glad you enjoyed your stay with us, we hope to welcome you back in the near future for another enjoyable stay at Four Points by Sheraton Suzhou. With regards Amy Xue General Manager

Melbourne, Australia
Reviewed November 18, 2016 via mobile

If it wasn't in the middle of no where I would probably give it 4 stars and if the staff were a bit more helpful then could have earn potential 5 stars. I went to Suzhou for business and didn't manage to get a more central location near the Expo Centre. This hotel to Old Town or Expo is a...

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Thank ComfyGourmetSeeker
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. It is regret that I have learnt about your recent stay in our hotel was below your expectations. I have shared your valued feedback with the appropriate hotel team to improve the service quality. We are looking forward to your return. Regards, Amy Xue General Manager

Reviewed November 14, 2016

As SPG Platinum who has lived in China 10+ years, I know my stuff. Staff were lazy and talked loud to each other, HVAC did not work, food was bland and management had "attitude". SPG Happy Hour was a joke. STAY AWAY

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Thank TravelingMachodan
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, It is with much regret that I have learnt about your recent stay in our hotel was below your expectations. We sincerely apologize for the unpleasantness you’ve been experienced during your stay. We have communicated with the appropriate hotel team and actions will be taken immediately for improvement. We are looking forward to have an opportunity to better...

Gurugram (Gurgaon), India
Reviewed November 3, 2016

I chose this hotel because it was close to my office in the SIP. While the overall experience was good, there a few small things that they need to do. For example, the Wifi wasn't working in my room and they just couldn't figure it out until I discovered the power adapter was unplugged. Secondly, not every item listed in...

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Thank Geogeneric
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, We appreciate you taking time to share with us your experience while at our hotel and I’m glad that you’re enjoyed your stay. The Wifi has been checked and it will working better during your next stay. I am continuously working with my team to take actions to improve the overall service for our guests. Looking forward to...

Sydney, Australia
Reviewed November 1, 2016

Located in this industrial park, this hotel is set up for international conferences and travelers. Almost all the staff speak English, and were helpful and accommodating. The breakfast was plentiful with a really huge selection of Chinese and Western food - including soups and omelettes cooked to order. The small meeting we were had included catered sandwiches which were adequate...

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Thank Fay L
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, We appreciate you taking time to share with us your experience while at our hotel. We are delighted that you like our hotel. Your comments is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable...

Beijing, China
Reviewed October 23, 2016

Stayed for one night during my recent trip in Suzhou. It's very close to the nano city and other high-tech zone in Suzhou. Check-in and check-out were very efficient, and the staff tried the best for greetings and services. The breakfast has quite a lot of food selections.

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Thank richyding
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, we appreciate you taking time to share with us your experience while at our hotel. We are delighted that you like our hotel. Your comments is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Location: China > Jiangsu > Suzhou
Price Range: $88 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#19 Luxury Hotel in Suzhou
#31 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Suzhou staff and other travelers.
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Questions? Get answers from Four Points by Sheraton Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a lake view room.”
 of 5 bubbles Geogeneric, Nov 3, 2016 | Read review
“Lake side view is recommended.”
 of 5 bubbles RonBiggles, Sep 9, 2016 | Read review
“lucky dip you possibly will not get what you ask for”
 of 5 bubbles Australia1962, Aug 7, 2016 | Read review
“Lake view, maybe rate may be slightly higher”
 of 5 bubbles r61771, Mar 16, 2016 | Read review
“Rooms with lake view are quiet although the walls are thin. Rooms at the side or front can be noisy due to building works going on.”
 of 5 bubbles Mickey1964, Feb 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question