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Pan Pacific Suzhou

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#7 of 1,239 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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890 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Shanghai, China
Level Contributor
7 reviews
4 of 5 stars Reviewed yesterday NEW

In terms of Quality Price Pan pacific was a good surprise. The breakfast buffet is ok for China. Do not expect to have the same level of breads you would get in europe. The room was clean and overlooking the Park.Staff was happy to help and greats you when you cross the coridors wich is a surprise for China...

Helpful?
Thank Prisco d
Thailand
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Apart from the shower, the room was good, but I would chose another one far from the swimming pool if I knew... Kids start swimming in the morning and stay there until late, so it is a bit noisy. Both swimming pools are great.

Helpful?
Thank Suzana_ag
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Suzana Terribly sorry for not having anticipated your need to have a quieter room. Glad to hear though that you enjoyed the beautiful traditional architecture that is typical from the Jiangsu province region. As you know, we've embelished that with lush gardens, hidden pavillions and even a river that runs through the property. Enjoy your travels. More 

Shanghai Region, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A special location just build by a chinese garden Pan- Men. You have free entree while your stay. It feels like a secret garden! The garden is very beautiful definitely highlight the stay of this hotel. Food is good as well as service. If you are looking for a relax and chinese atmosphere hotel then this one is good to... More 

Helpful?
Thank carlostsai5818
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Carlostsai5818 Thank you very much for your kind endorsement of our hotel. Indeed, the Jiangsu architecture of the hotel combined with the gardens, ponds filled with koi fish, outdoor / indoor swimming pools and courtyard pavillons make Pan Pacific Suzhou the perfect place to stay while you soak in the rest of the beauty that the city has to... More 

Jiangsu
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel captures traditional architecture and regional ambience in the building and facilities. The staff and facilities are top notch. You really feel comfortable staying here. The grounds are very pleasant to tour.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Steven Andrew K
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Steven Andrew K Greetings from Suzhou! Thank you for your 'awesome' review of the Pan Pacific hotel and of our associates. In Suzhou, the perfect choice would indeed be the Pan Pacific. I hope you didn't miss venturing out to the Pan Men Gardens right next door to the hotel (with free access for hotel guests) and climbed the... More 

Helsinki, Finland
Level Contributor
125 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is pretty far from city but the area is beautiful and the hotel is great and stylish. Food at the breakfast was also good and there's nice outdoor pool. We were at executive room and had two comfortable double beds.

Helpful?
Thank JenniPenni8000
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear JenniPenni8000 Thanks for your 'Great' review! The Pan Pacific Hotel is located in what is known as 'Ancient Town' part of Suzhou, the original CBD. Commercial centers have developed to the west and to the east of the hotel but all major Suzhou sites are within the boundaries of 'Ancient Town' - all the famous gardens, temples, quaint shopping... More 

Shoals, North Carolina, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 5, 2016

We had a 3 night stay in Suzhou. It's a great city and we enjoyed the Classical Gardens. Pan Pacific is extremely comfortable with spacious rooms, a beautiful private garden, extremely well trained staff, an excellent breakfast and a terrific restaurant. We were so impressed with every aspect of the hotel until we returned to the room the evening of... More 

Helpful?
1 Thank Helen B
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Helen B Warm greetings from Suzhou! I read your review with much apprehension as you described how it took a while to have someone to make up the room. But I was kindda perplexed why you would have given us a 5 * rating if you were not satisfied. Thank you very much for your kind comments; in the... More 

West Branch, Iowa
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 30, 2016

We had a lot of mosquitoes in our room, but the front desk quickly changed us to a new room. The breakfast was excellent - lots of dumplings to choose from and a healthy selection of things to choose. The layout of the hotel is awkward - but the grounds are stunning - beautiful grounds and pool. Room décor is... More 

Helpful?
Thank IAtraveller2014
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear IATraveller Thank you for your kind review of the property. Indeed, the hotel's layout is quite unique as it spreads out instead of up. This gives guests the opportunity to view the traditional architecture of Suzhou as well as the lush gardens of the hotel from many different vantage points. FYI, we are currently looking at how to address... More 

seattle, wa
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 22, 2016

Unfortunately I only stayed for one night, truly wish I could have extended my stay! The hotel is large and beautifully appointed, with several restaurants, beautiful indoor/outdoor pool, and lovely grounds/gardens. Stay in the Pacific Club rooms for an upgraded experience. My room and bathroom were large, stylish,and comfortable. Access to the Pacific Lounge for breakfast, afternoon tea, and happy... More 

Helpful?
Thank amydd
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Amydd What can I say but to convince you that there is a reason for a return trip to Suzhou! Thank you for your kind review. I am very happy that my team has provided you with a memorable experience that made you write the review. Hopefully other TripAdvisor members will find it helpful and come visit Suzhou and... More 

Cincinnati, Ohio
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 20, 2016

Stayed one night on business. After a very long day, my colleagues and I checked in and took a winding walk through several sections of the hotel before we finally reached our rooms. Dropped off bags and met in the hotel's main restaurant. We ordered from the menu and it took 45 mins for a few of our orders to... More 

Helpful?
2 Thank kokimole
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Kokimole Warm greetings from Suzhou! My sincere apologies for the poor impression you have of our property after the experience you had with the facilities and the food service in the restaurant. At 18 years of age, the hotel has certainly aged but I am surprised at the condition of your room you described. I have always told our... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 20, 2016 via mobile

It's my first time to write here. I was stimulated by the night shift hotel manager Jeff that I should do something to protect the brand I like. I tried to tell Jeff my observation but he simply ignored me. I list some problems here and I wish the management of the hotel take it seriously instead of their manager... More 

Helpful?
Thank Chun S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: NO. 259 Xinshi Road, Suzhou 215007, China
Location: China > Jiangsu > Suzhou
Price Range: $82 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#4 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#8 Business Hotel in Suzhou
#13 Best Value Hotel in Suzhou
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