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Pan Pacific Suzhou

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#6 of 1,389 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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936 Reviews from our TripAdvisor Community

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Showing 295: English reviews
The Netherlands
Reviewed 1 week ago

Wow! It's like entering a Chinese castle. Guests are treated like royalty. Even the porter acted like an English (but he was Chinese)butler who took the time to explain (in chinese) our location, the surrounding architecture and facilities. The hotel is a labyrinth of hallways and the rooms all look out into a different garden or pagoda-ish temple-like building. i...

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Helpful?
Thank SINFULiving
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities, and it should be noted that our...

Tehran, Iran
Reviewed 1 week ago via mobile

"The hotel itself is a museum,the massive garden near the hotel is heaven on earth. The servise was perfect and the staff were friendly and helpful,the rooms were clean with a great view of the garden and the beautiful swiming pool"

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Helpful?
Thank pariyashaheen
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Espoo, Finland
Reviewed 2 weeks ago via mobile

Huge labyrinth like complex. Location is no longer so good, since it is far away from commercial center of Suzhou. Rooms and its facilities in general are showing their age. Staff has an excellent service attitude, but for many of them english is not the strongest talent... As a final judgement, hotel is pricy for its quality...

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Helpful?
Thank Vuopalat
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding our facilities. I regret having you received this unwelcome experience. The necessary actions will be taken...

Los Angeles, California
Reviewed 2 weeks ago

our guide brought me and my colleague to this amazing hotel that resembles an ancient city wall. all the facility in there was wonderful. most staff can speak English, more or less. we also enjoyed massage service very close by. nice experience.

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Helpful?
1Thank Ben H
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Minneapolis, Minnesota, USA
Reviewed 2 weeks ago

Pan Pacific Suzhou. Perhaps one of the most impressive front entrances of a hotel you can imagine. An entire block long – a 3 story giant ancient castle wall with courtyards immediately behind the wall make you feel like you are staying in an emperor’s palace. Service was excellent and the staff was attentive and dressed well in ancient Chinese...

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Helpful?
1Thank Hsingo
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comments regarding our facilities. I regret having you received this unwelcome experience. Your comments have been shared withrelative...

Paris, France
Reviewed 2 weeks ago

Good points: - The architecture is nice and impressive - Indoor and outdoor pool (but really not deep) - Rooms are ok - the hotel is close to a huge garden with temple and sculpture (if you like 1996 sculptures that look faker than disneyland) Bad points: - Food is not good, tried breakfast and italian restaurant, both to be...

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Helpful?
Thank Elodie K
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding our foods. Please accept my sincerest apology that we were unable to meet your expectations. -...

Singapore, Singapore
Reviewed 2 weeks ago

We stayed in this hotel for 2 nights. We booked a standard room but upgraded to a Pacific Club room as the hotel was running an upgrade promotion at that time. For CNY500 per night, we got a bigger room with a small yard, free laundry per day, free breakfast, free high tea and free happy hour at the luxurious...

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Helpful?
Thank SCTAN2046
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

New Minas, Canada
Reviewed 3 weeks ago

This is unlike any hotel we've ever stayed in. The atmosphere is very exotic and beautiful. The view out our window of a brightly lit pagoda added to the ambiance. Nice large room, quiet and comfortable. Wi-fi was very good. The buffet breakfast was good with a varitey of western foods as well as eastern. Could be a little confusing...

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Helpful?
Thank Carol O
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Singapore, null, Singapore
Reviewed 3 weeks ago

This hotel looks great and the service crews are very helpful to help out with luggage and the booking of taxis. The bed is soft and nice to sleep (for me) and the room is great. This hotel has 5 floors and have a gym and an indoor swimming pool (I think there is an outdoor one as well, but...

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Helpful?
Thank Maxteo919
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities and service. We truly appreciate your feedback...

Singapore
Reviewed 3 weeks ago

Great place stay when in Suzhou.Building architecture has an ancient look and feel but hotels have all he modern facilities and amenities. It has beautiful gardens with historical ornaments. If you don't have much time in Suzhou to explore their famous gardens or attractions, the gardens in the hotel and the Panmen garden or park at its adjacent back is...

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Helpful?
Thank johnslching
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Location: China > Jiangsu > Suzhou
Price Range: $77 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#8 Business Hotel in Suzhou
#12 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travelers have asked, with answers from Pan Pacific Suzhou staff and other travelers.
8 questions
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Hong Kong, China
Queensland
8 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beautiful views from all rooms.”
 of 5 bubbles SINFULiving, 1 week ago | Read review
“They have rooms facing the garden so ask for those and one must visit the back Panmen garden at least once.”
 of 5 bubbles SCTAN2046, 2 weeks ago | Read review
“Ask for high floors and gaden facing if you keen to gaze upon the night sky view.”
 of 5 bubbles johnslching, 3 weeks ago | Read review
“One of the rooms on the 2nd floor is better than the ground floor.”
 of 5 bubbles 885margaretc, Dec 15, 2016 | Read review
“All the rooms seem to be back from the street so they should be quiet”
 of 5 bubbles Disgr, Dec 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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