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Pan Pacific Suzhou

Traveler (895)
Dining (53)
Videos (1)
Certificate of Excellence

About

#17 of 1,519 hotels in Suzhou
Location
Cleanliness
Service
Value
Certificate of Excellence
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Free parking
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Hotel links
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1,254Reviews
10Q+A
97Room tips
Traveler rating
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Popular mentions
Wonderful hotel right in the middle of everything.. the only issue was trying to find your way from the lobby to your room, to the bar etc. have to go up stairs to walk along to go downstairs..... however, very nice room and bathroom. The bar was nice if a little expensive. Plenty of places outside to buy cheap wine and beer. Staff were wonderful, would stay again
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 2 days ago
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
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Hotel's Favorite
What an unusual design with beautiful grounds - although quite easy to get lost before orientation set in. Stayed for 2 nights with rooms being spacious functional and clean. Very good breakfast with many choices and very helpful, courteous staff. Hotel I'd stay at again since I'd like time to explore the grounds.
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded Mar 6, 2019
Thank you for your kind feedback and we're horned that you enjoyed your stay with us. We're wholeheartedly looking forward to seeing you again.
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This was our first time to stay at Pan Pacific Suzhou. Wonderful location, characteristic building appearance, nice hotel staff, good breakfast......And its best advantage is that you can go to PanMen scenic area for free by showing hotel's room card. During our stay, we lost our way several times because of its special internal structure. Fortunately, we had a great help from one of concierge staff named Eric Shao. He showed us to the way to room and also helped us take our luggage. Good staying experience here~
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 6 days ago
Thank you for taking the time to review your stay with us. We will let Eric know that you were pleased with his service. We hope to welcome you back again soon.
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This hotel was traditional Chinese style very nice. The layout was a massive maze and not easy to get around. The rooms were musty and unclean carpets but the rest of it was great the breakfast was magnificent, location was great.
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 1 week ago
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Suzhou.
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Stayed here for two nights in a one bedroom suite. Although the room was spacious, the bedroom and the living room were in need of a renovation (only exception the bathrooms which were really nice). The hotel is next to Panmen garden and has a direct access, which is an important highlight of Suzhou. The building layout is indeed quite labyrinthic as other reviewers comment, although the gardens and outdoor spaces are really nice. Buffet breakfast has lots of choices, however the room although really spacious feels two crowded. This hotel seems to cater to large groups and provides for an impersonal feeling.
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Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 4 weeks ago
Thank you for your review. I am glad to hear that overall your experience was positive. I am sorry to hear that our room facilities didn't meet your expectations. This feedback has been passed to our management team for improvement. Thank you and look forward to seeing you soon.
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PRICE RANGE
$83 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific suzhou hotel suzhousheraton suzhou hotel
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
480
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