We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pan Pacific Suzhou

Traveler (895)
Dining (53)
Videos (1)
Certificate of Excellence


#17 of 1,519 hotels in Suzhou
Certificate of Excellence
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns.
Read more
Property amenities
Fitness Center with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Free parking
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
Park View
Hotel links
Visit hotel website
Offers & Announcements:Exclusive Members Saving!
Hotel deals
97Room tips
Traveler rating
  • 623
  • 479
  • 109
  • 34
  • 9
Time of year
Traveler type
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Wonderful hotel right in the middle of everything.. the only issue was trying to find your way from the lobby to your room, to the bar etc. have to go up stairs to walk along to go downstairs..... however, very nice room and bathroom. The bar was nice if a little expensive. Plenty of places outside to buy cheap wine and beer. Staff were wonderful, would stay again
Read more
Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 2 days ago
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Read more
Hotel's Favorite
What an unusual design with beautiful grounds - although quite easy to get lost before orientation set in. Stayed for 2 nights with rooms being spacious functional and clean. Very good breakfast with many choices and very helpful, courteous staff. Hotel I'd stay at again since I'd like time to explore the grounds.
Read more
Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded Mar 6, 2019
Thank you for your kind feedback and we're horned that you enjoyed your stay with us. We're wholeheartedly looking forward to seeing you again.
Read more
This was our first time to stay at Pan Pacific Suzhou. Wonderful location, characteristic building appearance, nice hotel staff, good breakfast......And its best advantage is that you can go to PanMen scenic area for free by showing hotel's room card. During our stay, we lost our way several times because of its special internal structure. Fortunately, we had a great help from one of concierge staff named Eric Shao. He showed us to the way to room and also helped us take our luggage. Good staying experience here~
Read more
Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 6 days ago
Thank you for taking the time to review your stay with us. We will let Eric know that you were pleased with his service. We hope to welcome you back again soon.
Read more
This hotel was traditional Chinese style very nice. The layout was a massive maze and not easy to get around. The rooms were musty and unclean carpets but the rest of it was great the breakfast was magnificent, location was great.
Read more
Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 1 week ago
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Suzhou.
Read more
Stayed here for two nights in a one bedroom suite. Although the room was spacious, the bedroom and the living room were in need of a renovation (only exception the bathrooms which were really nice). The hotel is next to Panmen garden and has a direct access, which is an important highlight of Suzhou. The building layout is indeed quite labyrinthic as other reviewers comment, although the gardens and outdoor spaces are really nice. Buffet breakfast has lots of choices, however the room although really spacious feels two crowded. This hotel seems to cater to large groups and provides for an impersonal feeling.
Read more
Response from PPSuzhou, Public Relations Manager at Pan Pacific Suzhou
Responded 4 weeks ago
Thank you for your review. I am glad to hear that overall your experience was positive. I am sorry to hear that our room facilities didn't meet your expectations. This feedback has been passed to our management team for improvement. Thank you and look forward to seeing you soon.
Read more
$83 - $125 (Based on Average Rates for a Standard Room)
pan pacific suzhou hotel suzhousheraton suzhou hotel
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing