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Pan Pacific Suzhou

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#6 of 1,246 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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901 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Sydney, Australia
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel entrance is somewhat confusing as the reception is located on the 3rd floor. All rooms of are located in 2 separate buildings which is attached to the main reception area. Hotel is in downtown is within distance to many restaurants and some shops. Room was very large modern and comfortable. Room had a minibar, tea/coffee and free wi-fi. Complimentary... More 

Helpful?
Thank Traveller110011
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Traveller110011 My team and I really appreciate the fact that you highly recommend our hotel and that you found it 'excellent with friendly staff'. From the sounds of it, you must have stayed in the Pacific Wing of the hotel - the Executive level of our 3 building complex where you have free access to the Pacific Club Lounge... More 

London, United Kingdom
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is very comfortable and has loads of charm. It feels like a resort hotel in the middle of the city. Beautiful gardens and a lovely pool to lie beside. The staff are very helpful and eager to please although few speak any English at all so beware. Excellent Italian restaurant managed by the wonderful Rory Wang who clearly... More 

Helpful?
Thank Smatty68
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Smatty68 We are very glad you've disovered that the Pan Pacific IS the hotel of choice in Suzhou (and not only in the Old Town). Thank you for commending the staff who are very helpful & eager to please - specially Rory who is a real gem; we are really proud of him. He loves his job and it... More 

Suzhou
1 review
5 of 5 stars Reviewed 6 days ago NEW

Nice hotel services and environment as always. I chose Pan Pacific Suzhou over any other hotels each and every time i went to suzhou. With great gym and two swimming pools, could meet all my demand. The view outside of the window was excellent. After all , this hotel is next to an famous scenic spot.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank childevangelion
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Childevangelion Thank you for your total vote of confidence on our ability to 'meet all of your demands.' Whether you are in Suzhou for business or pleasure, or both, we can take care of your needs. And the Pan Men Gardens next door is indeed a real bonus - free admission if you are a hotel guest and such... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed one night at Pan Pacific for a short break. This hotel is the best option if you want to stay in Suzhou center and experience an enjoyable stay. The hotel gives free access to a wonderful traditional garden that contributes to enhance the value of the venue. Breakfast is good, also for westeners.

Helpful?
1 Thank rudyicloud
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Rudyicloud Thanks for your 'straight to the point' review of our hotel. That's what both seasoned travellers and those looking for a special get-away option are looking for: best option, central location to experience Suzhou, free access to traditional garden, value, good breakfast. What more? You've said it all. Safe travels and please tell all your friends about us.... More 

Plymouth, United Kingdom
Level Contributor
207 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights as part of a tour group, large hotel over 4 floor levels , layout of hotel can be a bit confusing with reception on level 3. Indoor and outdoor swimming pools, gym etc. Visited Italian restaurant which was very good with excellent service. Breakfast was included with our room rate , plenty on offer. Would... More 

Helpful?
Thank Robert H
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Robert H Happy to hear that your group stayed for 2 nights and you got to enjoy the hotel much more which led to your recommendation. Indeed, the layout of the hotel is unlike traditional hotels which rises up to several floors having similar layouts on every floor. As you discovered, our hotel spreads out from east to west... More 

Sydney, Australia
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here after taking the bullet train from Shanghai, only for one night. It was a little away from where we wanted to visit but taxis were cheap and the hotel was great. It is vast with a lovely pool in the centre. The rooms were very comfy and quiet only a little dated but still higher end and... More 

Helpful?
Thank Robert C
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Robert C Greetings from Suzhou, also referred to as "Heaven on Earth" by an ancient Chinese poet. Thank you very much for your kind review of our hotel which you referred to as being 'great' with a lovely pool in the centre. Our location is where Suzhou had its original CBD; this has now moved to the west and... More 

Shanghai, China
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago

In terms of Quality Price Pan pacific was a good surprise. The breakfast buffet is ok for China. Do not expect to have the same level of breads you would get in europe. The room was clean and overlooking the Park.Staff was happy to help and greats you when you cross the coridors wich is a surprise for China...

Helpful?
Thank Prisco d
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Prisco d Thank you for your kind review noting that your stay at our hotel was a good surprise. We appreciate your comments regarding our good location, the breakfast buffet that was ok, the clean room, the view of the park and the happyt service attitude of the staff. At the Pan Pacific, we train our associates to make... More 

Thailand
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 18, 2016

Apart from the shower, the room was good, but I would chose another one far from the swimming pool if I knew... Kids start swimming in the morning and stay there until late, so it is a bit noisy. Both swimming pools are great.

Helpful?
Thank Suzana_ag
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Suzana Terribly sorry for not having anticipated your need to have a quieter room. Glad to hear though that you enjoyed the beautiful traditional architecture that is typical from the Jiangsu province region. As you know, we've embelished that with lush gardens, hidden pavillions and even a river that runs through the property. Enjoy your travels. More 

Shanghai Region, China
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 4, 2016

A special location just build by a chinese garden Pan- Men. You have free entree while your stay. It feels like a secret garden! The garden is very beautiful definitely highlight the stay of this hotel. Food is good as well as service. If you are looking for a relax and chinese atmosphere hotel then this one is good to... More 

Helpful?
Thank carlostsai5818
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Carlostsai5818 Thank you very much for your kind endorsement of our hotel. Indeed, the Jiangsu architecture of the hotel combined with the gardens, ponds filled with koi fish, outdoor / indoor swimming pools and courtyard pavillons make Pan Pacific Suzhou the perfect place to stay while you soak in the rest of the beauty that the city has to... More 

Jiangsu
1 review
5 of 5 stars Reviewed August 4, 2016

This hotel captures traditional architecture and regional ambience in the building and facilities. The staff and facilities are top notch. You really feel comfortable staying here. The grounds are very pleasant to tour.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Steven Andrew K
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Steven Andrew K Greetings from Suzhou! Thank you for your 'awesome' review of the Pan Pacific hotel and of our associates. In Suzhou, the perfect choice would indeed be the Pan Pacific. I hope you didn't miss venturing out to the Pan Men Gardens right next door to the hotel (with free access for hotel guests) and climbed the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: NO. 259 Xinshi Road, Suzhou 215007, China
Location: China > Jiangsu > Suzhou
Price Range: $83 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#14 Best Value Hotel in Suzhou
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