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Pan Pacific Suzhou

#7 of 1,238 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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885 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Helsinki, Finland
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is pretty far from city but the area is beautiful and the hotel is great and stylish. Food at the breakfast was also good and there's nice outdoor pool. We were at executive room and had two comfortable double beds.

Thank JenniPenni8000
Shoals, North Carolina, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2016

We had a 3 night stay in Suzhou. It's a great city and we enjoyed the Classical Gardens. Pan Pacific is extremely comfortable with spacious rooms, a beautiful private garden, extremely well trained staff, an excellent breakfast and a terrific restaurant. We were so impressed with every aspect of the hotel until we returned to the room the evening of... More 

1 Thank Helen B
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Helen B Warm greetings from Suzhou! I read your review with much apprehension as you described how it took a while to have someone to make up the room. But I was kindda perplexed why you would have given us a 5 * rating if you were not satisfied. Thank you very much for your kind comments; in the... More 

West Branch, Iowa
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 30, 2016

We had a lot of mosquitoes in our room, but the front desk quickly changed us to a new room. The breakfast was excellent - lots of dumplings to choose from and a healthy selection of things to choose. The layout of the hotel is awkward - but the grounds are stunning - beautiful grounds and pool. Room décor is... More 

Thank IAtraveller2014
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear IATraveller Thank you for your kind review of the property. Indeed, the hotel's layout is quite unique as it spreads out instead of up. This gives guests the opportunity to view the traditional architecture of Suzhou as well as the lush gardens of the hotel from many different vantage points. FYI, we are currently looking at how to address... More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed May 23, 2016 via mobile

Suzhou museum is China's local history museum of art. Located in suzhou northeast street. Established in 1960, October 2006, the designer to build new architectural design of famous master applied. Is granted for the taiping heavenly kingdom zhong king li xiu-chen wangfu sites. Area of more than 8,000 square meters, east and west, in the middle road, building three-dimensional edifice,... More 

Thank Nikkikikikii
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Nikkikikikii Thank you for your description of my favourite museum in Suzhou! Did you know that the architect of that museum is I M Pei, the great architect that designed the Bank of China building in Hong Kong and the glass pyramid entrance to the Louvre Museum in Paris. Happy and safe travels! More 

seattle, wa
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 22, 2016

Unfortunately I only stayed for one night, truly wish I could have extended my stay! The hotel is large and beautifully appointed, with several restaurants, beautiful indoor/outdoor pool, and lovely grounds/gardens. Stay in the Pacific Club rooms for an upgraded experience. My room and bathroom were large, stylish,and comfortable. Access to the Pacific Lounge for breakfast, afternoon tea, and happy... More 

Thank amydd
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Amydd What can I say but to convince you that there is a reason for a return trip to Suzhou! Thank you for your kind review. I am very happy that my team has provided you with a memorable experience that made you write the review. Hopefully other TripAdvisor members will find it helpful and come visit Suzhou and... More 

Cincinnati, Ohio
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 20, 2016

Stayed one night on business. After a very long day, my colleagues and I checked in and took a winding walk through several sections of the hotel before we finally reached our rooms. Dropped off bags and met in the hotel's main restaurant. We ordered from the menu and it took 45 mins for a few of our orders to... More 

2 Thank kokimole
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Kokimole Warm greetings from Suzhou! My sincere apologies for the poor impression you have of our property after the experience you had with the facilities and the food service in the restaurant. At 18 years of age, the hotel has certainly aged but I am surprised at the condition of your room you described. I have always told our... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 20, 2016 via mobile

It's my first time to write here. I was stimulated by the night shift hotel manager Jeff that I should do something to protect the brand I like. I tried to tell Jeff my observation but he simply ignored me. I list some problems here and I wish the management of the hotel take it seriously instead of their manager... More 

Thank Chun S
Suzhou, China
Level Contributor
2 reviews
4 of 5 stars Reviewed May 16, 2016

Clean, quiet, close to old town, sites and walk path along canal and gardens free entrance to garden behind hotel which preserved south west gate entrance has pond that you can see from dining room And looks onto typical Chinese architecture

Thank bob S
PanPacificSZV, General Manager at Pan Pacific Suzhou, responded to this review

Dear Bob S Thanks for your succinct description of what a stay at Pan Pacific Suzhou would be like. However, I would have to add the delightful Cantonese cusine one can partake of in our newly renovated Hai Tien Lo restaurant and the unlimited Dim Sum creations on weekend and holidays! That alone would deserve the 5th star, I reckon.... More 

Kelowna, BC, Canada
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 8, 2016

This hotel is spectacular. When we were driving in our taxi we both looked amazed at the architectural site we were approaching, which turned out to be the hotel! We drove up what appeared to be an ancient chinese city wall to the lobby and were greeted by very friendly staff that even upgraded us to suite rooms without even... More 

Thank GoodeTimes
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2016

The hotel gives me a nice trip with my family. The hotel locates very closely to Pan Yuan which is a famous spot in Suzhou. It's so nice that we can get into Pan Yuan free of charge via our room card.

Review collected in partnership with Pan Pacific Hotels Group

1 Thank yina_zhong
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Hotel & Grounds (123)
View from Room (23)
Bathroom (28)
Room/Suite (54)
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Management photos: Courtesy of the property manager

All Management Photos (11)
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Hotel & Grounds (3)
Room/Suite (2)
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  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: NO. 259 Xinshi Road, Suzhou 215007, China
Location: China > Jiangsu > Suzhou
Price Range: $81 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, Hotwire, Ctrip TA, Odigeo, Agoda, HotelTravel.com and Travelocity so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#4 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#8 Best Value Hotel in Suzhou
#8 Business Hotel in Suzhou
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