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InterContinental Suzhou

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#3 of 1,239 Hotels in Suzhou
Certificate of Excellence
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InterContinental Suzhou
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426 Reviews from our TripAdvisor Community

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Showing 235: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had stayed in this hotel three times. and stayed for longer. I love this hotel, love to spend time in the lounge 27 floors,with perfect views to the Lake. and service personnel was awesome. the room was very clean, big room,big bed 👍👍👍. and I like the restaurant in first floor and second floor. I would like to come... More 

Helpful?
Thank Thinam H
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Hong Kong, China
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at 18/F, facing the Jinjie Lake. The scene is very beautiful and with changes in different time along the day. The staff were very friendly and supportive. The food at the restaurant as well as the room service was delicious. There were shopping mall, eslite flagship book store, and many restaurants nearby. But it took about 12 mins.... More 

Helpful?
Thank ekyloh20140804
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Munich, Germany
Level Contributor
245 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Like many hotels in Asia the Intercontinental in Suzhou is modern, clean and offers big rooms with all facilities. As usual Intercontinental here is far superior to facilities in Europe. Had dinner in the main restaurant which offers a huge budget with many different styles of food on offer. I didn't see any price information available at all but prices... More 

Helpful?
Thank grwpl
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We can see from your comments that the dining experience was bad and room light above the bed was not working well that brought our attention. We are sorry about inconvenience caused. We will seek a way to improve that in... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

This hotel is holding some great location in SIP. Just lay beside Jinji Lake. You can go downstairs and walk to the lake for only 2 mins. Our room view was great, we enjoyed the extraordinary lake view. OK, the good things will stop here, below are all the bad experiences. The whole family was exhausted playing @ the nearby... More 

Helpful?
Thank Jack D
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about your unpleasant experience regarding the room spot check by police, as we always put the guests' safety as our first priority, thus we need to cooperate with the local authority for the security check especially during The... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Although I arrived pretty late, but the staffs still welcome me with big smile. Location is the best in town, aside the lake with convenience to wherever I had to go. The lady at the executive floor make you feel comfortable and warm. I will recommend my friends to stay there if they visited Suzhou.

Helpful?
Thank Johney3536
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Texas
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just finished my first stay at the Intercontinental Suzhou and I am so happy our group decided to stay here instead of the Crown Plaza. While both are very nice places to stay along the lake, the service at the Intercontinental is superior. From check in to check out our group was treated as royalty and for a business traveler... More 

Helpful?
Thank DarrenL34
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our front desk, executive lounge made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team member, and also extend... More 

Hong Kong, China
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything about this hotel clicks, just like the city of Suzhou. As an IHG member, the front desk really made me feel at home, upgraded me to a lake view room, and two complimentary drinks at the lobby bar. They also let me had late checkout time 3pm. The staff at the reception and the concierge were very friendly and... More 

Helpful?
Thank clubikon
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staffs at reception and concierge made your visit enjoyable. It’s our great honor to have your compliments on that. However, we can see from your comments that water temperature of swimming pool... More 

Port Angeles, Washington
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff from start to finish has been amazing. They are down to earth you don't feel pressure just a feeling of relaxation. Approachable and profession it put a human feel to my experience here. Extraordinary, passionate, outstanding are all words that I would give the people here also :)

Helpful?
Thank Cinefactus
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Poznan, Poland
Level Contributor
28 reviews
11 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is just great. There is nothing wrong honestly. Maybe the gym but that is something i always complain at. Good location. Ktv nearby. Superb breakfast. Big rooms. I had some problems with card payments but i think it was rather temporary.

Helpful?
Thank MarusiaMaja
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Hildesheim, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016

Our company have a subsidiary in Suzhou and the Intercontinental Hotel is my favorite Hotel when I’m visiting China. The breakfast is one of the best which I have seen so far, and I can judge it, was already on so much places over the world. The rooms are already big and well sorted, but as regular guest I sometimes... More 

Helpful?
Thank rainercrome
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We will continue to strive... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 

Additional Information about InterContinental Suzhou

Address: NO. 288 Wangdun Road, Suzhou 215028, China
Location: China > Jiangsu > Suzhou
Price Range: $159 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Reservation Options:
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Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#3 Luxury Hotel in Suzhou
#5 Business Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#44 Best Value Hotel in Suzhou
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