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InterContinental Suzhou

#3 of 1,238 Hotels in Suzhou
Certificate of Excellence
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InterContinental Suzhou
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403 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Xinjiang Uygur, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

I seldom wrote the view for any hotel for experience..... but this hotel is outstanding good, very recomendable! thanks for any corner of service ,although device is not so new, still approachable, I like it... Staff very passinate, especially the first line one , professional and helpful......insisit on!

Helpful?
Thank qinhuang1001
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team member. Feedback such as yours... More 

Hildesheim, Germany
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our company have a subsidiary in Suzhou and the Intercontinental Hotel is my favorite Hotel when I’m visiting China. The breakfast is one of the best which I have seen so far, and I can judge it, was already on so much places over the world. The rooms are already big and well sorted, but as regular guest I sometimes... More 

Helpful?
Thank rainercrome
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We will continue to strive... More 

Level Contributor
646 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Have stayed many times but this is not as good as it was. IHG ambassador members were always treated very well but it's obvious that the hotel is cutting costs back. IHG ambassadors now treated quiet poorly. They think upgrades are Rooms from one side hotel to the lake view rooms.lounge access restricted even though I've been loyal and stayed... More 

Helpful?
Thank Dkkeeling
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about your unpleasant experience and have already shared it with our management team. Please accept our most sincere apologies for the inconvenience. As an InterContinental hotel which manage by IHG Group, we need to comply with the company's... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I have not stayed in this hotel before last week, but was familiar with it because workmates stayed here, and it has one (if not the best) steakhouse restaurants in Mainland China (Riva). The staff here is excellent and the rooms are very well designed. I personally loved the attention in the club lounge to detail and personal needs. I... More 

Helpful?
Thank Matt M
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to us all. We will continue... More 

1 review
5 of 5 stars Reviewed 1 week ago

here the service is very good,staff is helpful.the view of sky lounge is very beautiful.room is clean and each staff say hi to me .there are a lot of choice of breakfast and also tasty good it`s like home. warm and professional.i like here!!i will come back

Helpful?
Thank Bennett Z
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staff and service made your visit just like staying at your home. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the biggest recognition to... More 

Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great location next to the lake. Make sure you get a room overlooking the lake. Contemporary rooms though the layout is a bit odd - you have to go through the bathroom/changing room to get to the bedroom part of the room. Caters better to a Chinese clientele, though the staff try hard to accommodate foreign tourists.

Helpful?
Thank thedistanttraveller
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Melbourne, Australia
Level Contributor
112 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

stayed for the second time for business, room little outdated than three years ago, but still ok, function room was nicely set up for event, breakfast needs more attention, service was slow and there is 'sugar' (glass-like) in congee which was solid and hard - need healthy teeth.

Helpful?
Thank Lei D
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very sorry that our breakfast didn't meet your standard, and we have shared your comments with hotel management ream. Please accept our most sincere apologies. As guest satisfaction is our top concern, we will take food quality very... More 

Beijing, China
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

Check the view out! That's from a room on the 6th floor. I'm sure higher floors must be even better. Room was well designed and convenient. Tv system could be improved as the sound disappeared on my second night. Behind the hotel is one of the coolest malls in Asia: Eslite Suzhou aka Chengpin. It's a Taiwanese company specializing in... More 

Helpful?
Thank Michaelwix
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are delighted to learn that you enjoyed our location and facilities, thank you for your positive feedback and recommend. Meanwhile, we are sorry about the TV issue. We understand that no amount of explanation will change the fact that... More 

Shanghai, China
1 review
5 of 5 stars Reviewed May 30, 2016 via mobile

From the moment that me and my family (my wife and my 3-year old twins) set foot in Intercontinental Suzhou's bright and beautiful lobby, we knew we were in for a special weekend. Not only were the staff members very professional and well-trained, they all appear to be genuinely enjoying their work (as reflected by their constant warm and welcoming... More 

Helpful?
Thank Daniel19751109
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team member. Feedback such as yours... More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed May 29, 2016 via mobile

I am not satisfied with the trip here.Though the room is big and bright.But the time I checked in the staff did not do the work well is a waste of time! I think the staff need more experience and do it quickly!

Helpful?
Thank Nikkikikikii
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are sorry about your unpleasant experience and have shared your comments with our management team. Please accept our most sincere apologies and we will definitely improve the training for front desk staff. We sincerely hope that we will have the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 

Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Location: China > Jiangsu > Suzhou
Price Range: $160 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Reservation Options:
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Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#3 Luxury Hotel in Suzhou
#5 Business Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#39 Best Value Hotel in Suzhou
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