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Hotel Soul Suzhou

#9 of 1,239 Hotels in Suzhou
Certificate of Excellence
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303 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Halifax, Canada
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 13, 2015

I really have no complaints about the hotel as a whole. We had a good stay with no issues. The hotel room was lovely and welcoming, with modern fixtures. The reason I gave this hotel 4 stars instead of 5 is because of the one oddity we found about the hotel room itself. The washroom was surrounded by a glass... More 

Helpful?
1 Thank catbolivar
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased to note that you had enjoyed your stay. Thank you for taking the time to share your recent experience. On behalf of all of us at Hotel Soul, we look forward to be of service to... More 

Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 7, 2015

This hotel is located just off the shopping precinct and well positioned. Staff on checking and in the restaurant speak English and are very helpful. The rooms are clean and well provided -,we were upgraded to their larger rooms which were very spacious. The decor is colourful and you need to ride in each if the lifts as they have... More 

Helpful?
Thank Susan B
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your business trip in Suzhou. We are pleased that you found the room was comfortable and spacious and that you appreciated our thematic décor, food at 101 Brasserie and the convenient location that were provided. Every Saturday night is “Pingtan Night” at our Chinese... More 

Chicago, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

This hotel is a great, great deal! Very clean hotel, rooms, bathroom, and all. My room was huge, bathroom as well. Location blew me away. Merely steps from a happening shopping area (stores, restaurants, fast food, dept. store). I also wandered around the area and quickly found a cool neighborhood of locals' shops (VERY un-touristy, I might add). Loved it!... More 

Helpful?
Thank John S
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed our thematic décor, our facilities, and food that we were provided. Every Saturday night is “Pingtan Night” at our Chinese restaurant Ying Fook Court. We are hopefully you will return soon... More 

London, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 27, 2015

Conclusions – Don’t assume you are in for a 5* western experience. However, you will get something a little unusual, it is clean, rooms have plenty of space, it is well positioned and there are some great deals to be had Location - If you are looking to see the Suzhou water town it isn’t obvious where the centre is... More 

Helpful?
Thank rob776
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you found the room was comfortable and spacious and that you appreciated our thematic décor and the convenient location that were provided. Your comments regarding the service level of our staff are extremely valuable as... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2015

I stayed at this hotel during my business trip last month. After a few hours of flight delay, I got picked up by the hotel’s chauffeur (Mr Chang) at Shanghai Hongqiao international airport, the chauffeur was extremely welcoming and cheerful, although he had waited me for long time due to the flight delay. Wifi in the limousine was provided for... More 

Helpful?
Thank FannieFok
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed our thematic décor, our facilities, services and food that we were provided. Every Saturday night is “Pingtan Night” at our Chinese restaurant Ying Fook Court. We are hopefully you will return... More 

Hyderabad, India
Level Contributor
192 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed December 22, 2014

I was recommended of this hotel and I wanted to try this out. There is a free shuttle available which needs to be booked in advance and if you are travelling via speed train then do exit via the South Square. Except for William at the Reception (during the early evening at around 3pm) who spoke English, others did not... More 

Helpful?
Thank keentraveller27
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. Your comments regarding the service level of our staff and suggestions are extremely valuable. It has been our pleasure to have you as our guest. We will share your praises with our team. We are also delighted to know that you... More 

Johor Bahru District, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 10, 2014 via mobile

The good thing of this hotel is it is located at the location, of which is near to the GuanQian walking street and they provide transport to and from train station. Room given was located at a corner of 3rd floor facing the street and it's a bit noisy as can hear noise coming from the street in the morning.... More 

Helpful?
Thank LKLeong
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you found the room is spacious and that you appreciated our convenient location and our shuttle bus service. It is grateful you shared your experience with us. This quarter we are embarking on some new... More 

Zhuhai, China
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 2, 2014

For the price, this is a super hotel in the middle of the great city of Suzhou. It is just off the busy roads; the rooms are large, clean, and quiet; and the staff folks are helpful and friendly -- what more could a solo, older guy want? I thought the "quirck-i-ness" that other reviewers mentioned is simply the Hotel... More 

Helpful?
Thank ReedMankin
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you found the room was comfortable and spacious and that you appreciated our thematic décor, the convenient location and food that were provided. Your comments regarding the service level of our staff are extremely valuable.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

Location was convenient, near a pedestrian street, although the taxi driver from the railway station had difficulty finding it, although we had the hotel name and address in Chinese. The staff was very pleasant, although seemed a little inexperienced. The modern style was very appealing with interesting elevators as previously described. The room was very spacious with modern bathroom facilities... More 

Helpful?
Thank TexasCzech
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed our thematic décor. We value your feedback, we will consider to extend our shuttle transportation service time in order for continuous improvements to be carried out. It is grateful you shared... More 

San Diego, California
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 12, 2014

Hotel owned by Hong Kong owner. which practiced Hong Kong style Highway robbery hotel pricing. They raise the hotel price dramatically if the occupation rate of the hotel is high on certain day of the week. (this is widely practiced by hotels in Hong Kong to rip-off unsophisticated Mainland travelers). let say the advertising price of the hotel in March... More 

Helpful?
Thank Luke Y
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for your time in sharing this feedback and glad that you find the hotel location convenient. However, I do regret your impressions about our room rate that we did not meet your expectations. You may be noticed that the APEC CHINA 2014 had been held in November. There was a strong travel and hospitality demand all... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 

Additional Information about Hotel Soul Suzhou

Address: NO. 27-33 Qiaosikong Alley, Suzhou 215000, China
Location: China > Jiangsu > Suzhou
Price Range: $50 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#9 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
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