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Hotel Soul Suzhou

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#9 of 1,375 Hotels in Suzhou
Certificate of Excellence
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Hotel Soul Suzhou
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333 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Johor Bahru, Malaysia
Reviewed 3 weeks ago

We stayed in a family room and it's very spacious. Room arrangement is very good. Quite a number of powerpoints available in the room. Bathroom is with transparent plastic glass but the side facing the beds are being covered by a blind which is very considerate. The service of the front desk is very courteous. Free shuttle are available to...

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Helpful?
Thank 77sharifah
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Johor Bahru, Thank you very much for sharing your generous review with us. We are delighted to hear that you enjoyed your stay in our family room. Your compliments on our thematic décor are highly appreciated. Our team are committed in providing the personalize service and facilities for our guests to enjoy. Hotel Soul offers a new type of...

Buenos Aires, Argentina
Reviewed 4 weeks ago

It is well located, walking distance to the subway station, shops and some fast food restaurants. This is a big hotel with a bizarre style. It gives the chance to reach your room’s floor in a “Mao elevator” watching images of military parades and Mao speeches in its TVs, or in an elevator that looks like a special rocket, and...

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Helpful?
Thank drmsol80
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear drmsol80, Thank you very much for sharing your pleasant experience with us. Your compliments on the thematic décor are much appreciated. The elements of both modern and ancient China are especially designed for guests to appreciate while experiencing the hotel. As a frequent traveler yourself, your comments on our WIFI and food quality are extremely important and allow us...

Reviewed 4 weeks ago

Stayed here with 2 other friends for 2 nights. The room was clean and reasonably spacious. Check in was hassle free. Service was good by China's standards where initiatives to help beyond their job descriptions are rare. I wouldn't say the service was excellent here but was good enough. Free shuttles are provided to the Humble Administrator's garden and the...

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Helpful?
Thank Isaac T
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Isaac T, Thank you for taking the precious time to share your pleasant experience with us. We are very delighted to know that you had an overall comfortable stay. Your kind words about Edward, IT Manager is highly appreciated. Hotel Soul offers a new type of executive suites, spacious and luxurious brand-new spaces that come with premium attentive services....

Rhode Island
Reviewed November 1, 2016

Hotel is conveniently located steps away from the main shopping and restaurant district. Concierge was also helpful with giving restaurant recommendations and making phone calls for us. There's also a free shuttle service to the Humble Administrator's Garden and the train station. Room was clean and does not smell of smoke (we were on the non-smoking floor). Overall a very...

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Helpful?
Thank Grouchy_Panda
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Grouchy_Panda, Thank you for your precious time in sharing your perfect staying experience with us. We are very pleased to know that you had an overall pleasant stay. Your kind words of recognition on the room and service provided by the team is highly appreciated. We strive to provide our guests with warm, efficient and personalize service. Hotel Soul...

Cape Town Central, South Africa
Reviewed October 30, 2016

Arrived by Bullet train from Hangzhou and made our way to the pick up point. Instructions was a bit confusing. But we found the driver waiting with our names in front of the ticket office on the upper deck of the train station. It was 10.30am and he wasn't pleased that we were late. I showed him the message that...

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Helpful?
Thank leisure_traveller007
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear leisure_traveller007, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers. I would like to assure you that remedial action has been taken with...

Reviewed October 26, 2016

Took the bullet train to Suzhou from Nanjing at the end of a working week. A work colleague and I booked the Hotel Soul for our one night get away. This hotel was perfect for our needs. Really close to everything including the train station. The hotel has a shuttle bus between major attractions and also the train station which...

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Helpful?
Thank John D
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear John D, Thank you for your precious time in sharing your perfect staying experience with us. As a frequent traveler yourself, we are delighted that you are impressed to stay with us. Your kind words on the service and location are much appreciated which motivate us to provide a pleasant staying experience to our guests. Hotel Soul offers a...

Brisbane, Australia
Reviewed October 24, 2016

We stayed for three nights in Hotel Soul and what a great quirky hotel it was. Large rooms with big bathrooms, king size bed, fantastic breakfast, and great in house bar next door with long happy hour, Strongly recommend as it is a great location to visit all the tourist spots as is very cheap to stay and free train...

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Helpful?
Thank wayne v
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear wayne v, Thank you very much for sharing your wonderful experience with us. Your compliments on our BAR SOUL and thematic decor are much appreciated. As a frequent traveler yourself, we are thrilled that you are impressed to stay with us. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the...

Reviewed October 22, 2016 via mobile

El hotel esta muy bien, moderno, ascensores muy originales, habitaciones grandes, baño original, pero necesita mejorar la limpieza. Receptionist Eden was incredible! A really nice guy! He arranged for us a taxi to Tongli, helped us a lot! My brother forgot his wallet full of money in the hotel and they were all incredible! Waited for us and the manager...

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Helpful?
Thank 84around-the-world
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear 84around-the-world, Thank you for your precious time to share your pleasant experience with us. Your compliments on our thematic décor and comfortable room are much appreciated. Especially we are happy to know that you are impressed to stay with us. Your kind words about Eden, Guest Service Manager will definitely be shared with him. It has been our pleasure...

Sao Paulo, SP
Reviewed October 8, 2016

It was my first time in Suzhou and I choose this international hotel to stay two days. Price, food and location are the best of this hotel in the heart of old Suzhou! And the best think? Handmade breads! <3

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1Thank rkrossi
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear rkrossi, Thank you for sharing your pleasant experience with us. We are glad that you had an enjoyable stay in our guestroom and loved the handmade breads we served at Brasserie 101. Our French classic cuisine in Brasserie 101 or our Bar Soul with resident live band is one of your ideal dining venues for gathering with friends and...

London, United Kingdom
Reviewed October 5, 2016

Stayed one night with my wife. I asked our previous hotel to phone ahead to arrange the free shuttle bus from Suzhou main train station but it only runs on the half hour once an hour and our train arrived at 10.30am so we would miss it. We asked if they would wait a few minutes but they refused.  ...

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Helpful?
1Thank DMSCAD
Angel C, General Manager at Hotel Soul Suzhou, responded to this review

Dear DMSCAD, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment regarding the service level during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers and they will work closely with the team to...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Conference Facilities
Official Description (provided by the hotel)
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel's design concept juxtaposes elements of modern and ancient China, celebrating the nation's remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Chinese restaurant Ying Fook Court serves carefully crafted Chinese cuisine and an innovative congee hotpot. On the second floor, Ying Fook Heen boasts a bright, spacious banquet hall and three VIP rooms perfect for hosting banquet receptions and business dinners for all occasions. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travelers. ... more   less 

Additional Information about Hotel Soul Suzhou

Address: No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
Location: China > Jiangsu > Suzhou
Price Range: $48 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Booking.com, Travelocity, HotelTravel.com, Agoda and Priceline so you can book your Hotel Soul Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Best Value Hotel in Suzhou
#4 Romantic Hotel in Suzhou
#9 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Soul Suzhou staff and other travelers.
2 questions
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Questions? Get answers from Hotel Soul Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for an upper floor!!”
 of 5 bubbles AustrianinAsia, Aug 15, 2016 | Read review
“Corner rooms. They're huge. I think my room was 315”
 of 5 bubbles Uiscebawn, Jun 22, 2016 | Read review
“Ask for a renovated room, if they already have them. They were renovating while we were there.”
 of 5 bubbles Miriam1952, May 23, 2016 | Read review
“Top floor away from the traffic”
 of 5 bubbles LaoM42, May 7, 2016 | Read review
“Choose an internationally owned hotel, rather than a Chinese one.”
 of 5 bubbles dariostrbenac, Apr 23, 2016 | Read review
5 of 5
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