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Holiday Inn Express Suzhou Changjiang

Traveler (43)
Room & Suite (4)
Dining (1)


#125 of 1,520 hotels in Suzhou
Property amenities
Free parking
Free High Speed Internet (WiFi)
Room service
Breakfast included
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
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2Room tips
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This is an older hotel that’s not quite up-to-date. It needs a lot of renovation. Room rugs were soiled and bathtub was moldy around caulking. Room didn’t have that clean smell. Breakfast was good and had Chinese and Western choices. The staff was very helpful and courteous.
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Response from xiaoyun z, 客户关系经理 at Holiday Inn Express Suzhou Changjiang
Responded Sep 21, 2018
Dear guest, Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's breakfast and staff service. Rest assured that your feedback regarding the room condition will be further submitted to our management team. Hope this would not deter you from choosing to stay with us again. Sincerely, IHG Social Listening Team
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The hotel is really "worn" and definitely requires some renovations. It is dirty. In no smoking rooms it smells with cigarettes. Bathrooms are smelly too. They didn't have first aid kit at the front desk. I was actually going to give "terrible" note, as for Holiday Inn Express
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Response from xiaoyun z, Manager at Holiday Inn Express Suzhou Changjiang
Responded Oct 12, 2017
Dear Guest,Thank you for your feedback regarding your recent visit at our hotel and We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. If you have any problem you can tell us , we will share your feedback with our staff and make the necessary changes. We value your comments and welcome the opportunity to serve you again.Thank you . IHG Social Listening Team
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I stayed there only for one night. The bed was very comfortable and the linen was good as well. Considering the name for this franchise, the bathroom wasn’t very clean, it had lots of mold in the shower and the toilet had a very strong smell. The breakfast was mostly Chinese. I
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Response from xiaoyun z, Manager at Holiday Inn Express Suzhou Changjiang
Responded Sep 11, 2017
Dear guest, Thanks for choosing to stay in Holiday Inn Express Suzhou Changjiang. We appreciate your recent stay with us and your comments It's something that our staff takes pride in. And if you need help ,you can tell us ,we will do our best to help you . Thanks for your praise to our hotel and we hope you can visit us again in the future. Sincerely, IHG Social Listening Team
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Stayed for a weekend trip with family in Suzhou. Plus + Breakfast although very basic but cannot complain about it because it's free + Subway station within walking distance that goes to the city Minus - Understaffed in general - Foul odour in the guestroom for the first night
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Response from xiaoyun z, Manager at Holiday Inn Express Suzhou Changjiang
Responded Aug 28, 2017
Dear guest, Thank you so much for your review of our hotel.This is a mid-end hotel. We are pleased to see that you were impressed with good service. You appreciated friendly staff and spacious rooms. Additionally good location and convenient transportation will let your travel get easier. We are looking forward to your next stay and provide you a better experience. IHG Social Listening Team
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It is a very basic hotel, but good value for money. The hotel was fully booked for a conference and checking in and out of this hotel was an absolute nightmare, even with 3 receptionist on duty. It is a good budget hotel and is located near the underground and a shopping mall.
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$49 - $62 (Based on Average Rates for a Standard Room)
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