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Courtyard by Marriott Suzhou Mudu

Traveler (69)
Dining (20)
Room & Suite (19)

About

#25 of 1,504 hotels in Suzhou
Location
Service
Value
Located in Wuzhong District, Mudu and New District Shishan business bi-circle, only 8-15 minutes’ drive to the famous tourist attractions such as Tianping Mountain, Mudu Town and Tiger Hills. Hotel is connected to Jinfeng Road Station of Metro Line 1 and Ufun shopping mall seamlessly. Next to Zhonghuan elevated highway, easy access to the core business circles in Suzhou. Hotel offers 306 spacious guestrooms and suites which combine modern and contemporary design with state-of-the-art technology. 1,008-square-meter pillar-less ballroom on Level 3 with a ceiling height of 8 meters could accommodate a conference or event for up to 800 guests at the same time. A contemporary all day dining restaurant Pavilion serves breakfast, lunch and dinner with a lively atmosphere of large roof garden, stylish open kitchen offering multi-culture cuisines.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Concierge
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Meeting rooms
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Smoking rooms available
Air conditioning
Room service
Minibar
Refrigerator
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57Reviews
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1Room tip
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+1
Love this Courtyard in Suzhou, the service from the staff is awesome. It's located just besides a mall, making it easy for food and drinks or.... shopping as well. Ambience : 4/5 Bed       : 5/5 Design  : 4/5 Food     : 4/5 Price     : 4/5 Service : 5/5
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Response from CY-SuzhouMudu-Cherry, Public Relations Manager at Courtyard by Marriott Suzhou Mudu
Responded Apr 21, 2019
Dear guest: It's our honor that our service will bring you a comfortable stay. To bring the qualified service for every guest is our target. Meanwhile I hope that you can enjoy a richer culinary experience at our Pavilion and private dinning room. We are looking forward to your visit again and wish you a happy life!
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The staff is very attentive & support. If visitng suzhou,China this hotel is highly preferred because most of the Executive floor agent (Reception, Breakfast & Lounge) knows English well and service is good. Also it's location is very near to train subway which make cummute very easy.
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This hotel perfectly met our needs. Suites offer a large living room area if you require extra space. While still new at the time of this review, the staff works hard to not only meet your needs but also anticipate them. I wish we had gotten the names of all the wonderful staff, but the two that stand out most are Vicky, the Front Office Manager, and the chef in the black jacket at the egg and noodle station. There were many others, including The Lounge (lobby level bar/restaurant) staff where we enjoyed tea and snacks with our Platinum status. (The executive lounge is currently only open from 5:30pm onward.) They quickly learned our preferences and provided excellent service. This hotel is doing a great job with their staff. Many, but not all, speak English. We did not have any issue with those who were unable to speak English, but those who spoke English were exceedingly helpful with any requests (mainly dietary) that we had. Their breakfast spread (in Pavilion on the 7th floor) is one of the best we have seen in our travels at over 50 Marriotts worldwide. They even had a little gluten free bread area, and vegetarians will not go hungry. Their executive lounge (21st floor) also provided a good variety of evening food and beverages (white wine was Chardonnay). Be sure to try the duck eggplant amuse-bouche if it is on offer! Lounge access is well worth the price if you don't already have it included as part of elite status. Directions: Once you get to Suzhou, this hotel is easily accessible by Metro Line 1, Jinfeng Road stop, exit 1. After exiting, walk straight to the end of the mall and then turn right after Starbucks. You will see a sign and the hotel will be just ahead on the right. You can also cut through the mall before going out exit 1 for closer indoor access. Find Burger King and it's just across from BK's outdoor entrance. For improvement: We recommend having directions available at the front desk/concierge to popular tourist destinations. In particular, the canal areas best accessed via Line 2, Shantang Street stop, exit 1.
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Location: 20-30 mins away from most of the attractions (Tongli water town/ humble administrator garden) in Suzhou. Although located right above subway/ shopping mall, I feel it’s not the most strategically located. Service: Gerneally favorable and friendly,however staff are not equipped with sufficient relevant knowledge to assist tourist. Enquired about the name of the nearest train station and he said he did not know name of station/ enquired about how to get to Tongli through another staff and he was not familiar. Would have been more appropriate of them to offer to find out and offer a solution instead. Ambience/rooms: nice / clean and new. Lobby cafe decoration is beautiful and better than some 5 star hotels I’ve stayed. However , I realize there were no suites at all even after looking through room availability till April 2019. SPG platinum members may wanna consider other SPG hotels if you’re looking for a suite upgrade.
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Response from CY-SuzhouMudu-Cherry, Marketing Communications at Courtyard by Marriott Suzhou Mudu
Responded Dec 27, 2018
Dear Guest, Thank you for choosing Courtyard by Marriott Suzhou Mudu and for your review regarding your experience. For attractions, Mudu Town, Tianping Mountain, Pingjiang Road, Shantang Street are not far away from the hotel, we also recommend these attractions to you next time. We are so sorry for the question you mentioned about the staff service. And we have shared feedback with managers to improve this phenonemon. To provide first-class service for guests is our goal of all staffs. We still very eagerly look forward to your next visit, thank you. Best regards.
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As described, when making booking for 3 person, it was stated that rollaway bed can be added with a fee. However upon check in, the staff said there was no roll away bed in this hotel. We had double confirm with different staff. Imagine they telling us they could not find a roll away bed as this is a new property. End up the staff helped to put a bed sheet cover on the floor and one of us had to sleep on the hard floor for 3 nights. Imagine for 3 nights they couldn’t come out with a better solution. They couldn’t get a roll away bed from other courtyard properties in Suzhou city. This experience haunted us and this is the first time I’m staying in a courtyard property. Very bad experience. However this is a new hotel with up to date design. Direct access to metro station is a plus point.
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Response from CY-Mudu-Cherry, Marketing Communications at Courtyard by Marriott Suzhou Mudu
Responded Dec 18, 2018
Dear Guest, Thank you for choosing Courtyard by Marriott Suzhou Mudu and for your review regarding your experience. We are so sorry for the question you mentioned about the rollaway bed. And we have shared feedback with managers to improve this phenonemon. To provide first-class service for guests is our goal of all staffs. We still very eagerly look forward to your next visit, thank you. Best regards.
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PRICE RANGE
$78 - $99 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
306
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