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Wander along ancient canals and through garden labyrinths in a city that mesmerized china’s most celebrated high society with its quiet elegance and rich culture. This dreamscape is dreamily enlivened in W Suzhou, delicately balanced with abstract art compositions, innovative amenities, wonderfully packaged in an aura of the contemporary renaissance. Steal away into a wonderland of furniture pieces levitating above carpet embedded with a crystal cloud in 379 guestrooms and suites, accentuated by swirls of vibrant hues. In case you want to linger on a little longer, we have 60 serviced apartments available. The spectacular city and lake scene lies in full view against a vibrant palette inspired by local opera, creating a lush landscape evoking Suzhou’s numerous gardens.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The W Hotel in Suzhou is quite good. From the third floor of the hotel, you can directly reach the Suzhou Center, making shopping and dining very convenient. The hotel service was very attentive, and it happened to be the children's birthday when they checked in. The hotel gave them a small cake as a gift, and the children were very happy with this kind of ceremony. During the stay, customer service also called to inquire if they were satisfied with the hotel's service and if there were any additional items needed in the room. This shows that the hotel attaches great importance to the guest's stay experience. I am very satisfied with both software and hardware. There is a takeout cabinet outside the lobby on the first floor, and there are smart toilets, electric curtains, and smart glass in the room, which is very convenient! When leaving the store, I also left a room card for the children as a souvenir, allowing you to freely choose the patterns you like. Staying at the W Hotel in Suzhou for two days left a very beautiful memory! Thank you to W Hotel for leaving such a pleasant stay experience for my family!
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Jun 11, 2023
Hello, X6849VYjudyn What a fantastic review! I am thrilled to hear you enjoyed your trip at W Suzhou. We are extremely delighted that you are satisfied with our facilities and service. We look forward to welcoming you back, please do come visit again soon! W Best Regards, Ugur Lee Kanbur General Manager Have a great day!
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We had a very pleasant night. The room is well-organized, with beautiful colors and textures. The carpet is clean and soft, perfect for walking barefoot, and it also has a lovely pattern. The design is excellent, providing ample space with everything you could wish for. The small table and seating by the window are well-designed, allowing you to stretch your feet. Nothing obstructs the middle of the table. There's plenty of power outlets everywhere for charging, and the internet works well. Everything is clean and looks new. The bed is huge and very comfortable to sleep in, just right – neither too hard nor too soft. The shower water is pleasantly cold. All silicone joints look new, and there's no mold. The curtains are fantastic; nothing is lacking, and you simply feel comfortable. There are no external noises to be heard. All in all, an excellent experience, as one would naturally expect from a W Hotel. However, the light switch concept may need some learning, as it's not immediately clear how each switch functions and which lights they control. Also remarkable the dining area and Bars. The cocktails are fantastic +!night lake view from 38 floor. 👍👍👍
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Nov 23, 2023
Hello, watatoi Thanks for the review! I am thrilled to hear you enjoyed your experience at W Suzhou. We are extremely delighted that you are satisfied with our facilities and service. We look forward to welcoming you back, please do come visit again soon! Welcome Relations Manager Corrine Meng
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W Hotel Suzhou is truly an amazing hotel, the overall experience far exceeded expectations! From the moment you set foot in the lobby, you can feel the stylish, modern design and atmosphere. The rooms are spacious and comfortable, well-appointed, and the view is superb, especially at night overlooking the city's glistening lights, which is delightful.
A special mention goes to Bella, the restaurant manager, whose service was really excellent. Not only was she attentive, she was also proactive about our needs and recommended very suitable dishes based on our tastes, and the whole meal was very enjoyable. The food in the restaurant is also of high quality and shows a high standard, both in terms of taste and plate.
Overall, W Hotel Suzhou, whether on vacation or business trip, can provide top level service and experience, is a memorable hotel, highly recommended!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suzhou W is absolutely the best hotel in this area. The location Suzhou Center is pretty convenient for everyone regardless you drive the car or take the public subway. The room is wonderful with beautiful city of lake views. Most highlight is the restaurants and bars here. Both SuYan and SOL37 offer fine dinings. The new SOL37 will be a big surprise that the new menu including the new steaks will give definitely a top taste. All the staffs here are very professional and friendly. They will make you feel always like home. 100% recommended for all kinds of stay.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Dec 7, 2023
Hello, Caolai Thanks for sharing the love! Great to hear you had an amazing W experience at our hotel. We are so happy to hear you are an avid W Suzhou Fan. Please do come visit again soon! W Suzhou Ignites the Garden City. W Best Regards, Ugur Lee Kanbur General Manager
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My stay at the W Hotel in Suzhou has been nothing short of exceptional, and a significant part of this memorable experience has been thanks to DJ Marc.
After long days of business meetings, we often found ourselves at the hotel bar late in the night for a quick bite. It was here that we met DJ Marc, whose incredible hospitality and vibrant energy stood out immediately. Not only is he an amazing DJ who knows how to keep the vibe lively and entertaining, but he also went above and beyond to make our stay enjoyable.
Marc took the time to come down and chat with us, offering invaluable pointers on things to do around Suzhou during the weekend. His local knowledge and recommendations were spot on. One night, after his shift, he even took us around to show us the nightlife in Suzhou, an experience that we will cherish for a long time.
Marc’s exceptional politeness and his energetic, cool demeanor make him a standout at the W Hotel. If you're staying in Suzhou, make sure to swing by the bar and say hi to DJ Marc. He's truly a gem and made our stay at the W Hotel incredibly special.
Opportunities for improvement: 1. Can advertise all the amenities better 2. Can advertise all promotions for staying guests better so more can partake 3. Carpets in the room had stains and can use a deep clean/replacement
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Date of stay: June 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Welcome Relations Team, Guest Services / Front Office at W Suzhou
Responded Jul 4, 2024
Hello Paddy, thanks for your review! We are thrilled to hear you enjoyed your stay at W Suzhou. We are extremely delighted that you are satisfied with our Whatever/Whenever service and enjoyed the vibe at WOOBAR. Meanwhile, We do appreciate for your valued feedback, which will help us enhance and improve our services. Looking forward to welcoming you back and providing more surprising experiences. Please do come visit again soon!
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Given the price tag it was an incredibly disappointing stay. Room had a great view of the lake. It was also large and nicely designed. Unsure whether it is soundproofed… could clearly hear the adjoining room’s conversations as clearly as if they were sitting next to me. A bit disconcerting.
Gym was excellent and large as well as being 24 hours. Little things like having towels or water available seemed to be hit and miss. Nearby lake is also excellent for outdoor runs.
Super location, with connecting mall with lots of shopping and eating options.
Check in and check out was an experience in itself. No one seemed to be managing the front desk, despite many hotel managers seemingly in the vicinity. Long queues formed and there was quite a bit frustration being aired… again, none of the managers seemed to intervene to assist. Checking in, the poor gentleman did not seem to know the basics… whilst at the next desk another guest was loudly berating another staff. Checking out, the lady never looked up once throughout.
Net net, great hardware but the software needs a lot of training and upscaling, especially considering price tag.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Aug 31, 2022
Hello LJH1204, Thank you for your valuable feedback in regards to your positive experiences at our hotel; as well, I appreciate your comments in relation to your challenges during a very busy period at our hotel. Please accept our sincere apologies for the challenges you encountered. Rest assured that we are addressing the comments you have mentioned. We look forward to seeing you again at W Suzhou. All the best, Ugur Lee Kanbur General Manager
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W Suzhou is conveniently located and is directly connected to the entrance to the metro station at the gateway to the center of Suzhou and Line 1 East. The design of the hotel lobby is very stylish and novel, I successfully upgraded the suite with the upgrade voucher, the suite is extremely spacious, and the beauty of the Golden Chicken Lake outside the window. The hotel's breakfast is very high-quality and the food and beverage variety is extremely varied, and there are plenty of sushi snacks and desserts, which can be said to satisfy you. The staff is also friendly and courteous, with Max, Heidi, Kimi and Ivan being very helpful. If I visit Suzhou in the future, W Suzhou will be my first choice.
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Date of stay: December 2024Trip type: Traveled with family
Room Tip:酒店雖然沒有行政酒廊,但會给白金卡以上客人在酒吧位置安排黃昏小吃,以冷盤為主。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
W Suzhou is really the top hotel around. Service was first class from arrival with bags being picked up from the car and complimentary welcome drinks in the swanky woo bar in the lobby whilst our room was being prepared. One bedroom service apartment room was spacious and perfect for our family of 4. They gave us a crib for our youngest and set up a tent in the living room in the evening for our daughter to sleep in (she loved this option). Indoor swimming pool was a good temperature and also had a warmer jacuzzi style pool on the side for younger children. In the evening, we enjoyed the top floor bar called toro loco, which had a great view of the city and some tasty drinks at reasonable prices. Buffet breakfast was well set up and had great options for everyone in our visiting party. They had opened up another section of the hotel to account for the busy nature of morning breakfast, so you didn’t have to wait to be seated. Service from everyone involved during our stay was exemplary. The whole place has this five star but retro vibe and we will definitely be visiting again.
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Feb 7, 2022
Hello, SimonG2012 What an amazing review! Great to hear you had a wonderful stay at W Suzhou. I’ll be sure to pass along your compliments to the team. We look forward to welcoming you back, please do come visit again soon! W Best Regards Ugur Lee Kanbur General Manager
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I've had the pleasure of staying at W Suzhou several times, and every visit just keeps getting better. This place is more than just a hotel; it's a complete experience that leaves you feeling pampered.
What strikes you first is the hotel's unique blend of modern luxury and Suzhou's rich cultural heritage. The design is captivating, with a seamless fusion of traditional elements and contemporary style.
The rooms here are a true haven. Each time I check in, I'm greeted with a spacious, well-appointed room that boasts stunning views of Suzhou. what truly sets W Suzhou apart is its staff. From remembering my preferences to offering recommendations for exploring the city, their warmth and professionalism shine through.
Now, let me talk about Sol 37, the restaurant within the hotel. I can't help but rave about it. The ambiance is intriguing, with dim lighting and a modern, dark interior that adds a sense of mystery. The menu is a delightful mix of tapas and pub fare, and the cocktails are truly something special.
I ate the perfectly seared tuna, the zesty ceviche, and the creative calamari dishes. can check out the photos
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:try to get a spot facing the lake view. best view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Sep 18, 2023
Hello, jamiljuma Thanks for sharing the love! Great to hear you had an amazing W experience at our hotel and at our new venue, SOL37. We are so happy to hear you had a fantastic experience. We look forward to welcoming you back, please do come visit again soon! W Best Regards, Ugur Lee Kanbur General Manager
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My wife and her friend did a girls night out stay at the W Suzhou this last weekend. I booked them a suite using Bonvoy points and a Bonvoy Suite Night Upgrade. They ended up in a beautiful 110 sqm suite with a great view of Jinji Lake. The team at W made them feel at home, asking a couple of times if they needed help making reservations etc. This is definitely one of the top hotels in the city, both in hardware and the people. Like any W, it skews to a young crowd wanting to have fun. The greatest compliment is that my wife's friend said that she would happily pay the cash price for the suite, which is probably something like 3000 rmb. High praise, thanks W!
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip:Get a lake view, it is worth it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded Sep 21, 2022
Hello Cameron W, What an amazing review! I am so thrilled to hear you enjoyed your stay with us. We are extremely delighted that you are satisfied with our hotel. We look forward to welcoming you back, please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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No. This hotel adopted Marriott’s smoke free policy. You will find that a lot of the American/European brand hotels in the major cities in China follow this policy.
There are more places to choose from in the Suzhou area.
PRICE RANGE
$150 - $166 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
379
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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