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Building 7 Suzhou Center Corner Of Xinggang Avenue And Suhui Road, Suzhou Industrial Park, Suzhou 215021 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2112)
Dining (205)
Room & Suite (28)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Suzhou
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 1,520 hotels in Suzhou
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Wander along ancient canals and through garden labyrinths in a city that mesmerized china’s most celebrated high society with its quiet elegance and rich culture. This dreamscape is dreamily enlivened in W Suzhou, delicately balanced with abstract art compositions, innovative amenities, wonderfully packaged in an aura of contemporary renaissance. Steal away into a wonderland of furniture pieces levitating above carpet embedded with a crystal cloud in 379 guestrooms and suites, accentuated by swirls of vibrant hues. In case you want to linger on a little longer, we have 60 serviced apartments available. Spectacular city and lake scene lies in full view against a vibrant palate inspired by local opera, creating a lush landscape evoking Suzhou’s numerous gardens.
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Room & Suite (28)28
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quirky Hotels
Languages Spoken
English, Chinese
Hotel links
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1,201Reviews2Q+A44Room tips
Traveler rating
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Popular mentions
gmori1018 wrote a review Nov 20
Seattle, Washington217 contributions16 helpful votes
This place has all the sparkles that come along with the W brand: DJ in the 1st floor lounge on weekends, attentive concierge service, a great mix of Western and Local flavors. The buffets are amazing. A plethora of choices, made-to-order soups, eggs, and juices, fresh baked goods, and fruits. My only minor gripe is that they only provide Pepsi products :) One amazing thing the W has is that it's connected via a closed bridge to the massive Suzhou Center shopping mall, that has over 200 restaurants, a nice movie theater, (real) pony rides, indoor paintball, ice skating and indoor snowboarding. Yep, you read right! The Toro Loco restaurant on the top floor has great views of Jinji Lake and the nearby waterworks that happen every night. Everything is top notch, and the staff is super friendly, helpful and many are very proficient in English.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 4 days ago
Hello gmori1018, What an amazing review! Great to hear you had a wonderful stay with us at W Suzhou. Thank you for sharing your experience. I’ll be sure to pass along your kind compliments to the team. We are looking forward to welcoming you back, stay safe and see you soon! All the best, Ugur Lee Kanbur General Manager
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xavigimeno wrote a review Nov 2
70 contributions28 helpful votes
We had to attend a sports event for our daughter school in Suzhou and we decided to stay in W Suzhou due to the proximity to school and city Center. We were greeted by their welcome team at the reception  who check us in and showed us to our room. The room was great fun and so were the facilities especially the mattress. We went for dinner at Suyan great Chinese food in a very modern set up, as we follow a plant based diet chef Ryan had some recommendations and adjusted the menu which was great, thanks for the flexibility! Next day we enjoyed their buffet breakfast which had enough plant based food among a wide range of food selection looking all very tempting especially the pastry section with a must try pain au chocolate and banana bread! The service team were fun and approachable despite how busy they were and helped us with any requests. After the sport event we joined the Halloween party at the Woobar it was a fun evening with everyone dressed up, DJ driving people nuts well-crafted drinks and a great atmosphere! We ended early as next day we still had more activities but before going to bed and after few drinks we needed some comfort food that was provided by a very efficient, fast and much appreciated room service team. The soundproofing is great providing us a much needed quiet rest.   Our stay was great and the only regret is not being able to spend more time enjoying their great service and care, facilities and fantastic location, a must try if you come to Suzhou!
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 3 weeks ago
Hello xavigimeno, What a five star review! Great to hear you had a fabulous time with us at W Suzhou. Thank you so much for sharing your experience and highlighting every detail of your stay. It is an inspiration to see my team have taken care of you so well. We are looking forward to welcoming you back, stay safe and see you soon! All the best, Ugur Lee Kanbur General Manager
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jamiljuma wrote a review Nov 1
New York City, New York17 contributions5 helpful votes
I went to visit W Suzhou last weekend to attend their Halloween event. We went to Toro Loco for dinner and enjoyed the tapas dishes including the amazing Tuna Tartar and Squid with potato dishes. They had a great selection of champagne and cocktails including their negroni which was mixed very well. Then the steak and fishes as the mains were cooked to perfection. After, we went to the Woobar in the lobby where the Halloween event was and it had great music and a lively crowd for the evening. Had a great sleep that evening on their plush beds and woke up to a view of the lake. Wonderful stay and cant wait to do it again.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: Higher floors of course can see the lake better
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Response from Ugur Lee Kanbur, General Manager at W Suzhou
Responded 3 weeks ago
Hello jamiljuma, What an amazing review! I am so thrilled to hear you enjoyed your W experience, with our Toro Loco food, Woobar music and our room . We look forward to welcoming you back, so please do come visit again soon! All the best, Ugur Lee Kanbur General Manager
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Mary An wrote a review Oct 2020
Beijing1 contribution
Spent my first evening at Den. Enjoyed an amazing music fountain show downstairs, while savoring the pink bubble wine. Forgot to bring my laptop power chord, Josh was being extremely helpful and found me one! Highly recommended.
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Date of stay: October 2020Trip type: Traveled on business
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Response from Kanbur Ugur Lee, 总经理 at W Suzhou
Responded 3 weeks ago
Hello Mary, What an amazing review! I am thrilled to hear that you enjoyed your W experience at Den and our talent Josh delivered you WHATEVER WHENEVER service. Stay safe and see you back again soon! All the best, Ugur Lee Kanbur General Manager
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Elisepiercy wrote a review Oct 2020
4 contributions1 helpful vote
Went to the W for use of the pool and stayed after for the buffet. The staff were kind and helpful from start to finish and the facilities are excellent. The buffet itself was very good quality and the attention to detail was excellent. As a celebration for our anniversary the table was decorated for us making our experience very special. Highly recommend to anyone looking for a relaxing day by the pool and delicious meal.
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
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Response from Kanbur Ugur Lee, 总经理 at W Suzhou
Responded 3 weeks ago
Hello Elisepiercy, What an amazing review! Great to hear you had a wonderful stay with us at W Suzhou. Thank you for sharing your experience. I’ll be sure to pass along your kind compliments to the team. We are looking forward to welcoming you back, stay safe and see you soon! All the best, Ugur Lee Kanbur General Manager
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Previous
PRICE RANGE
$174 - $230 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
379
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Frequently Asked Questions about W Suzhou
Which popular attractions are close to W Suzhou?
Nearby attractions include Suzhou Market Street (0.7 miles), Xinghai Square (0.6 miles), and ShiHuiFang ShangYe Jie (0.6 miles).
What are some of the property amenities at W Suzhou?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at W Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Suzhou?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at W Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to W Suzhou?
Conveniently located restaurants include Woo Bar(W Suzhou), SU Yan (W Suzhou), and Toro Loco @ W Hotel Suzhou.
Are there opportunities to exercise at W Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does W Suzhou have an airport shuttle?
Yes, W Suzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does W Suzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Suzhou?
The staff speaks multiple languages, including English and Chinese.