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Kempinski Hotel Suzhou

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#15 of 1,246 Hotels in Suzhou
Certificate of Excellence
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Kempinski Hotel Suzhou
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367 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Curitiba, PR
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Having stayed previously at the Crowne Plaza, I was spoiled. Nothing wrong with the Kempinski, though, but it just doesn't seem to be in the same league as the Crowne Plaza. I had high hopes about the adjacent Paulaner bar, but it lacks a bit in authenticity. Overall a good stay, but there are better options in town.

Helpful?
Thank Fabricio R
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Mr. Fabricio R, Thank you for your comments. We would love to learn a few more details regarding your last experience at the Kempinski Suzhou. Only detailed feed-back gives me that chance to address specific areas in the hotel. Maybe you could contact me directly ? Yours sincerely, More 

Kleinblittersdorf, Germany
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 3, 2016

5 star hotel without any complains. Good for business trips or even longer stays. As I prefer to eat in every country the local food, the breakfast offers all you need. In case of a longer stay and you wish to eat or drink german style just use the hotel internal Paulaner Bar. There they offer German 'Weissbier' and German... More 

Helpful?
Thank andreast456
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear andreast456, We are pleased to read that we could provide "everything you needed". Thank you for taking the time to comment and hope to see you soon again ! With best regards, More 

Marrakech, Morocco
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 21, 2016 via mobile

Meeting rooms basic No air con on throughout hotel - only in bedrooms Food very average Room service terrible - please train staff in what a "healthy Kempinski breakfast" is. To me this is not a bowl of coco pops Asked twice for an iron as one in room didn't work - it never arrived Staff friendly and Paulaner Bar... More 

Helpful?
Thank Steve D
Shanghai Region, China
Level Contributor
53 reviews
5 hotel reviews
5 of 5 stars Reviewed June 15, 2016

spacious and luxurious room with such a comfortable bed. the lobby looks luxurious and bright. amazing view of the lakes. friendly staff, very welcoming and helpful. wide variaties of foods in the breakfast. quite delicious as well I might say.

Helpful?
Thank citygoers202
Sydney
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 6, 2016

The stay here was for a congress which was held at the hotel so that was ideal. But if you are going into the city its a 15 min taxi ride so not super convenient. The hotel itself was quite nice, and the room was super spacious. It had beautiful views overlooking the lake from both the "living area" and... More 

Helpful?
Thank Ms_Vasco_Pyjama
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Ms. Vasco_Pyjama, Thank you very much for taking the time and making an effort to inform us about your experience at our hotel. We are pleased to note that you were satisfied in almost all areas. Please accept my apologies for the fact that the English skills of many of my colleagues are not yet where I would like... More 

Bulacan, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2016

Stayed in this wonderful place for a conference. The property is big and nicely situated beside a lake making it very scenic. You are surrounded by wonderful attractions of the city. Food is great and so is the staff service.

Helpful?
1 Thank jgalv
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear jgalv, Thank you for your review. We are happy to have met your expectations in terms of entertainment, food, etc. and that you have had time beside your conference to enjoy the beauty of our location at the Dushu Lake. Maybe you come back for a holiday ? More 

Level Contributor
168 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed May 21, 2016

I attended a conference at this Kempinski. It's a large hotel on a lake surrounded by park land and golf courses. Makes for nice opportunities to go for a walk or run, but is far from all else. I was told the Suzhou old town is a 30 min drive away. The hotel itself is very well appointed, my room... More 

Helpful?
1 Thank Malte S
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Malte S, Thank you for your comment. We acknowledge that you were satisfied by our services. I totally agree with your comment about our setting, since I enjoy doing my running exercise right around our hotel. The distance to the Old Town of Suzhou is correct, but we also have much closer possibilities for entertainment, restaurants, bars, shopping, pharmacy,... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 13, 2016 via mobile

Was there for a work trip. Like most four to five stars hotel, the room was big with a good view of the lake. However after the first night, I could feel that the room was relatively warm without ventilation. Made the comment to the hotel and I was told that the air con was pre-set and could not be... More 

Helpful?
Thank FinT77
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear FinT77, Thank you for choosing the Kempinski Hotel for your recent stay in Suzhou and please accept my apologies for not meeting your expectation in all areas this time. I appreciate your detailed feedback regarding the air-conditioning of your room as well as the “ironed only” laundry. Both cases should have been handled more professional and I do apologize... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2016

During the week you have the huzzle & buzzle of the big city, thus it is nice to get out to a smaller town. Suzhou offers quite a bit of history and parks and calm. While the Kempinski is a little of the city centre, it offers big rooms, a big park and most importantly it is rather quiet despite... More 

Helpful?
Thank DownUnder86
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear DownUnder86, We are very pleased to learn, that you like our hotel and it's leisure facilities. You have highlighted our various advantages better than our marketing team could do. Thank you very much and see you soon again ! More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 7, 2016

I stayed here on a business trip in China. Just a couple of days. Good location and nice environment. Excellent rooms and staff service. I consider this a luxury hotel so do not expect inexpensive stuff.

Helpful?
Thank Chuzzz Q
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Chuzzz Q, We are pleased and happy to see that our efforts are paying off ! Thank you for your motivating comments and see you soon again ! With best regards, More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 

Additional Information about Kempinski Hotel Suzhou

Address: NO. 1 Guobin Road, Suzhou 215021, China
Location: China > Jiangsu > Suzhou
Price Range: $143 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Suzhou 5*
Number of rooms: 458
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Suzhou
#12 Business Hotel in Suzhou
#15 Luxury Hotel in Suzhou
#44 Best Value Hotel in Suzhou
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