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Kempinski Hotel Suzhou

408 reviews
#38 of 1,495 Hotels in Suzhou
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Traveler (167)
Room & Suite (26)
Dining (6)
Overview
  • Excellent46%
  • Very good43%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“paulaner beer”(3 reviews)
“luxury property”(2 reviews)
“german bar”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Offers from Kempinski Hotel Suzhou
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Contact Info
Name/address in local language
Rooms
Feb 25Feb 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (408)Write a Review
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Reviewed November 18, 2017 via mobile

I had to be in Suzhou for business and stayed at the Kempinski Hotel Suzhou. Great hotel, it was super busy. Rooms are spacious, certain views are just amazing. Service is attentive, gym is nicely equipped. WiFi works well too.More

Thank funt0travelwith
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded November 20, 2017

Dear Funt0travelwith, Thank you for your kind review ! We are very glad that you have enjoyed the stay at Kempinski Hotel Suzhou. Especially you comment regarding the satisfying WIFI is in today’s world very important for other customers. We hope you had a pleasant...More

Reviewed November 9, 2017 via mobile

Stayed one night on 16th floor with fantastic view of the lake. Clean room with all amenities. Shower good temperature but had to get the knack to control hot, cold, spray and rainshower which took some trial and error. Beds very comfortable with soft snuggle...More

Thank Martin G
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded November 12, 2017

Dear Mr. Martin G, Thank you for posting your recent experience at the Kempinski Hotel Suzhou. We are proud and happy that our efforts are paying off and that our guests feel well taken care of whilst staying at our hotel. We hope to see...More

Reviewed October 11, 2017

Just back to here again. The whole period of the stay was just fine. The property was a little far away from the attractions, and no public transportation services nearby, like metro and buses, comparing other brands, such as Hyatt and Inter Continental. Anyway, I...More

Thank leoxu007
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded October 12, 2017

Dear Leoxu007, Thank you for taking the time to post your recent experience at the Kempinski Hotel Suzhou. The fact that we are right between two beautiful lakes has naturally pros and cons: We are surrounded by a huge park and natural beauty where you...More

Reviewed October 1, 2017

I only had a short stay, but I was impressed. very spacious rooms, with stunning view. The lakes & the golf course are turning this into a real resort. Some downsides: the check in check out process takes a whole lot of time...More

Thank folker_lamote
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded October 12, 2017

Dear Folker_lamote, We are pleased and happy to see that our efforts are paying off ! We are already working on a more efficient check-in and check-out process. Thank you for your motivating comments and see you soon again ! With best regards, Gerhard Bosse...More

Reviewed September 17, 2017

Check in was horrendous- people pushing past trying to get the staff attention- no concept of queueing- neither did the staff insist that as I had been waiting longer I should be seen first. Once seen they then didn't know how to use the credit...More

Thank solotravelleruk2017
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded September 20, 2017

Dear solotravelerUK2017, Thank you very much for your efforts and time spent to share your experience at our hotel. Please let me explain that the concept of queuing is maybe best developed and executed in your home country. Therefore, I do understand your frustration and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Golf course
Indoor pool
Details
Price range
$124 - $248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Suzhou
#15 Spa Hotel in Suzhou
#36 Luxury Hotel in Suzhou
#46 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$124 - $248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Suzhou
#15 Spa Hotel in Suzhou
#36 Luxury Hotel in Suzhou
#46 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (167)
Room & Suite (26)
Dining (6)
Pool & Beach (3)
Business Center & Event Rooms (1)
Questions & Answers
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Room Tips
"Both sides were your options, it all depends the scenery you prefer."
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"The ones with small numbers of the golf view rooms have more open views."
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"All room views are great"
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"Try to get a higher rooms the views are amazing !"
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