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Dining (82)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 1,582 hotels in Suzhou
Location
4.0
Cleanliness
4.5
Service
4.2
Value
4.0
Travelers' Choice
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Billiards
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Classic
Languages Spoken
English, Chinese
2549Reviews1Q+A22Room tips
Traveler rating
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Popular mentions
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Most Recent
Ryder Yan wrote a review Dec 2021
1 contribution
Nice lake view , awesome staffs! I like the vibe of Kempinski Suzhou, everything seems so pleasant and peaceful. All the restaurants are professional and the food are tasty which makes me feel satisfied . You guys are legend!
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Date of stay: December 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Suzhou PRD, 業主 at Kempinski Hotel Suzhou
Responded Dec 5, 2021
Dear guests, thank you for choosing to stay at Kempinski Hotel Suzhou. As one of the oldest luxury hotel management brands in Europe, Kempinski has been striving to bring the most comfortable and noble stay experience to every guest. Thank you again for your comments and support, and we will continue to provide you with considerate services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kang wrote a review Dec 2021
1 contribution
Service excellent and everybody greets you when you walk in the public area, an old hotel but maintaining so well. recommend Chinese restaurant because the chef is so technique to cook such a good Chinese food.
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Suzhou PRD, 業主 at Kempinski Hotel Suzhou
Responded Dec 5, 2021
We are happy and proud that we could meet your expectation. Thank you for highlighting the advantages of our hotel. I will forward your compliments regarding the service provided by my colleagues. We hope to see you soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim M wrote a review Dec 2020
Suzhou, China20 contributions
I am a professional Santa and had been entertaining guests all day at major Suzhou attractions (Not the kempenski). We decided to go for dinner and a weekend hotel stay and went to their restaurant for seafood first. We were very tired, cold and hungry. This was a reservation at 6:30pm We arrived in the lobby and couldn't find a single staff member speaking English. What we did find was several girls laying on the tables either on their phones or apparently asleep. See my photos. We finally found the restaurant and arrived to the restaurant to find it stinking of old oil and smelly seafood. Trash was all over the floor and this was at 6:30pm..not the end of the night. They were out of most featured entrees. Check out the disgusting picture of their "Christmas Turkey". We sat and waited for thirty minutes but all they had was greasy cold inedible garbage for Christmas. Look at the seafood picture! 30 minutes and ole room temperature tiny crab leg. In all this time, their customer service never greeted us..never came to our table. It was a rude, disgusting and unsettling experience. When the table behind us started loudly burping and throwing more food onto the floor, we took all we could take of the stench, bad food and terrible diners...and cancelled our room reservation. The waitress tried to charge us when we left after eating nothing and never even being offered a drink. So we had no dinner...we had to cancel our room because we were so disgusted and disappointed. This was a terrible experience and I'll never ever go there again. We took a car to the W after and got treated correctly. This was shameful for a supposed luxury hotel.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip: Go to the W instead.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jin Louis, 其他 at Kempinski Hotel Suzhou
Responded Dec 9, 2020
Dear Mr. timmP7065XI, Please rest assured that I will personally follow-up on your experience at our Seasons Cafe, and I do apologize for your whole bad experiebce, please feel free to contact me in the soon future. In any case I would be delighted to welcome you again and to show you our real capabilities. With best regards, Louis Jin Front Office Manager Kempinski Hotel Suzhou louis.jin@kempinski.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abely wrote a review Sep 2020
1 contribution
These days I am having a meeting here.The girl in red was so enthusiasm named Celine.Hope to see you again.At the same time,the cake was so delicious.I will be back if there is a chance for me.Thank you.
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Review collected in partnership with 单个酒店
Date of stay: September 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Suzhou PRD, 業主 at Kempinski Hotel Suzhou
Responded Sep 28, 2020
Dear Bety229, Thank you for publishing your satisfying experience that you recently had at the Kempinski Hotel Suzhou. We are proud to have met your expectation especially in terms of meeting service. See you soon again !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry Jin wrote a review Aug 2020
1 contribution
It was brilliant experience to visit this hotel, we went Suzhou for the family visit, we heard the hotel is quite good and we went to check in the hotel the servant in front desk is really hopefully. The room was clean and very big. Its executive lounge provides wonderful and very taste food, most importantly Olga and Donna are really helpful for helping us to get all the food and drink and specially they made special noodle soup for our children. We really like this hotel not only because its location and facilities also for its people and home feeling of this hotel. I will come back to this hotel next time. It is a great experience!
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Suzhou PRD, 業主 at Kempinski Hotel Suzhou
Responded Aug 23, 2020
Thank you for taking the time to post your recent experience at the Kempinski Hotel Suzhou. The fact that we are right between two beautiful lakes has naturally pros and cons: We are surrounded by a huge park and natural beauty where you can relax with walking, sailing, golfing and other outdoor activities. Our concierge will assist you 24hrs with taxi bookings and even has some bicycles to rent for you. The nearest shops, restaurants and entertainment are available in Ligongdi, only 6 km away. We hope to see you soon again. With best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isak wrote a review Aug 2020
1 contribution
I do like this hotel!!! My previous impression of China only stayed in Beijing and Shanghai. If it were not for the company's arrangement of my business trip to Suzhou, I would never have had the opportunity to see such a charming city. The Location of The Kempinski Suzhou is not very prominent, which is why I enjoy the tranquil atmosphere here. The staff are young Eastern faces, and the LIR here is different from what I've seen in other countries like the United States. I was impressed by LIR's Isabella, a girl who had both the bashfulness of an Oriental woman and the enthusiasm of being a service staff. She had a good command of English and was not afraid to chat with the "foreigners" in our group. She also helped us to solve some of the difficulties we had in communicating with the staff in other departments of the hotel.
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Review collected in partnership with this hotel
Date of stay: August 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Suzhou PRD, 業主 at Kempinski Hotel Suzhou
Responded Aug 23, 2020
Thank you very much for your lauding post ! We are delighted to hear that you enjoyed your stay with us and we hope to see you soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aziera Rashid wrote a review Jan 2020
1 contribution
Majestic hotel with mangnificient view. Excellent and very helpful staff during my stay in hotel. Would love to comeback to this hotel anytime soon.... Especially hotel’s staff name Ting, Anson, King.
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Review collected in partnership with 单个酒店
Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Odyssey06675767089, 公關經理 at Kempinski Hotel Suzhou
Responded Jan 19, 2020
Dear Azierarashid, Thank you very much for your lauding post ! We are delighted to hear that you enjoyed your stay with us and we hope to see you soon again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emily S wrote a review Dec 2019
Medan, Indonesia5 contributions2 helpful votes
Would like to send our gratitude to the GRO staff at the lobby Qunnie Xu and Nancy Fu for their excellent assistance. Also to Jason the concierge gentleman whom in charged to assisting us with our group luggages. Excellent and Humble staffs of Kempinski Suzhou hotel. Perhaps one thing to be improve from the hotel is the wifi connection, lag and slow in public area nor in the guest room and we got problem to log-into the system.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PRD S, 公关经理 at Kempinski Hotel Suzhou
Responded Dec 22, 2019
Dear guests, thank you for staying at the Kempinski Hotel in Jinji Lake, Suzhou. We apologize for some trouble and inconvenience caused to you during this stay. Thank you very much for your valuable advice. Hotel management attaches great importance to the problems you reflect, and has communicated with the relevant operating departments to strive to improve the service quality of the hotel during peak hours. Once again, I sincerely thank you for sharing. I hope it will bring you a different stay experience next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bona T wrote a review Nov 2019
272 contributions74 helpful votes
Picked this hotel for the proximity to business venue in the industrial area. The spacious room had a fantastic lake view. Hotel also offers a beautiful sunset view at dusk on the boardwalk. Relatively inexpensive by Suzhou standard. Decent service overall throughout our three night stay. Ordered dinner from its Chinese restaurant (which was outside room service menu) one evening. Acceptable food quality and credit should go to its flexibility to deliver food to the room. However, the level of comfort was not comparable to that offered by Kempinski within the continental Europe. Very thin wall and unfortunately we had loud neighbours. Was told (not verified) that Kempinski took over management right only in recent years. Its fittings were very tired and the two-way light switches all jumbled up. Great view came also with a hidden price - very difficult to call a cab between 7:30 to 9:30am. Advisable to pre-order in advance. Hotel staff were helpful to arrange it.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PRD S, 公关经理 at Kempinski Hotel Suzhou
Responded Nov 24, 2019
Dear guest, Thank you for taking the time to post your recent experience at the Kempinski Hotel Suzhou. The fact that we are right between two beautiful lakes has naturally pros and cons: We are surrounded by a huge park and natural beauty where you can relax with walking, sailing, golfing and other outdoor activities. Our concierge will assist you 24hrs with taxi bookings and even has some bicycles to rent for you. The nearest shops, restaurants and entertainment are available in Ligongdi, only 6 km away. We hope to see you soon again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanderlust1954 wrote a review Nov 2019
La Jolla, California325 contributions147 helpful votes
I’ve stayed at dozens of hotels in Suzhou over the last 10 years, and the kempinski continually stays at the top for a larger hotel. The place is modern and all of the public spaces are overwhelmingly spacious. It’s a hotel done on a grand scale. And the rooms are huge, decorated in quality, and quiet. The service has always been what you expect from kempinski. The pool area has Olympic size pool, jacuzzis, kids area, and thassalic (?) pool for fitness. The spa is very spa like and the staff very experienced. But it is expensive relative to what you find in non hotel spas.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PRD S, 公关经理 at Kempinski Hotel Suzhou
Responded Nov 10, 2019
We are glad to hear that your and your family enjoyed the holiday here. Thank you for sharing your experience with your fellow travelers and we look forward to welcoming you to Kempinski Hotel Suzhou for many more holidays in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$125 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
金鸡湖凯宾斯基酒店, 苏州凯宾斯基大酒店, 苏州凯宾斯基酒店, 金鸡湖凯宾斯基
LOCATION
ChinaJiangsuSuzhouIndustrial Park
NUMBER OF ROOMS
458
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KEMPINSKI HOTEL SUZHOU $116 ($̶1̶6̶7̶) - Prices & Reviews - China

Frequently Asked Questions about Kempinski Hotel Suzhou
Which popular attractions are close to Kempinski Hotel Suzhou?
Nearby attractions include The Classical Gardens of Suzhou (4.7 miles), Jinji Lake (2.1 miles), and Master-of-Nets Garden (4.4 miles).
What are some of the property amenities at Kempinski Hotel Suzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Kempinski Hotel Suzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Suzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Kempinski Hotel Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Kempinski Hotel Suzhou?
Conveniently located restaurants include Le Lac, Woo Bar(W Suzhou), and SU Yan (W Suzhou).
Are there opportunities to exercise at Kempinski Hotel Suzhou?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Kempinski Hotel Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Suzhou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Suzhou?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Kempinski Hotel Suzhou?
Many travelers enjoy visiting Luohanyuan TwinTowers Site (4.6 miles).