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Shangri-La Hotel, Wuhan

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#5 of 2,258 Hotels in Wuhan
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Wuhan
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1,477 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Reviewed 2 weeks ago

Various things are not really up to scratch on this property, especially given the generally perceived high quality of Shangri-la properties. Firstly check-in was very slow to complete. The lobby area feels quite cheap and not in keeping with the brand. Bath was shallow and quite badly chipped. Otherwise the room was not too large for China. Good nights sleep...

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Helpful?
Thank lukeyboy95
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear guest, Thank you for your stay with us at Shangri-La Hotel, Wuhan. We appreciate your feedback as this is our best resource for improving guest services. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Communicaitons

Reviewed 3 weeks ago via mobile

Wuhan is the province capital for Hubei Province and one of the fast developing city with tons of skyscrapers and modern infrastructure but don't forget to book at Shangrila, it has the most scenic view of the city and beautifully done. Enjoy the fresh sea food!

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Helpful?
Thank Lee8811
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear guest, Thank you for your stay with us at Shangri-La Hotel, Wuhan. We appreciate your feedback as this is our best resource for improving guest services. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Communicaitons

Hangzhou, China
Reviewed December 6, 2016

I stayed at Shangrila while attending a gala event with my friend and my experience was awesome. The food was delicious, services was pleasant and the atmosphere was relaxing. I invited a friend to join me for a drink at the lobby lounge but he spent the evening admiring the hotel decor. I will recommend the breakfast pancake as it's...

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Helpful?
Thank folakew
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Guest, Thank you very much for choosing Shangri-la Hotel,Wuhan. and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments....

Wuhan, China
Reviewed December 6, 2016

The first thing that shangri-la has going on its location, its in hankou and the metro is just 5 mins walk from the hotel. It is also not too deep in hankou that it is far from the hanstreet and on a good day one can walk to wuhan tiandi. The staff at the hotel is very friendly and the...

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Helpful?
Thank mohtea1
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Guest, Thank you very much for choosing Shangri-la Hotel,Wuhan. and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments....

Le Mans, France
Reviewed December 5, 2016

We stayed at Shangri-La Hotel with our 3 kids for a Charity Gala... And what a stay it was! Just awesome from start to end! We arrived in our 2 bedroom apartment and the extra bed was already installed in the room. For once in China we did not have to beg for it!!! The apartment was very spacious and...

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Helpful?
Thank Marie-Cécile C
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Guest, Thank you very much for choosing Shangri-la Hotel,Wuhan. and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments....

Reviewed November 23, 2016 via mobile

I was surprised that this hotel was opened for 17yrs already since it was still under good condition. Moreover, I was indeed touched by the Horizon team. Mr. Louis, the manger there. He took very good care of me, he knew my preference and he was always there at the right time. Obviously all the club staffs were well rained...

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Thank Law D
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Law D, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-la Hotel,Wuhan.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback...

Bangkok, Thailand
Reviewed November 5, 2016

I stayed here with my wife for 5 nights in September. I am a GC diamond member. The Horizon Club Lounge is fantastic. We have had "hit or miss" experiences with Shangri La properties in Mainland China at times, but this lounge is excellent. The F&B is excellent and the service is wonderful. The hotel itself is beautiful and the...

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Thank NRV2016
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear NRV2016, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-la Hotel,Wuhan.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and...

Reviewed November 1, 2016

It was just a short trip but the best stay in a hotel...Only in this hotel that i felt safe since I find it awkward to eat outside in China alone. They have nice room and good security. Best international food as well.

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Thank Jenny P
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Jenny P, Thank you for taking the time to share your feedback regarding your recent stay with us at shangri-la Hotel WuHan.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your...

Reviewed October 23, 2016 via mobile

Well I stayed at the Shangri -La on a flying visit last week under pressure after escaping from typhoon Haima with associated delays. Visiting this hotel is like visiting your favourite Aunt it eludes comfort ,warmth and friendship . Now it is not a sterile modern 5 star you now see everywhere with young bucks hopping out of their Maserati's...

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Helpful?
Thank Brinish
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Guest, Thank you very much for choosing Shangri-la Hotel,Wuhan. and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments....

Toronto, Canada
Reviewed October 12, 2016 via mobile

Nice hotel for business trip. Good restaurant Service with a smile through out the stay. Hotel is a bit old and dated. There is very very strong fragrance smell in the lobby. Gym only opens at 6 am and is quite dated. Breakfast and dinner in caffe Wu where great. Lots of Chinese and international selection.

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Helpful?
Thank Traveler2009
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Traveler2009, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-la Hotel,Wuhan.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
Official Description (provided by the hotel)
Conveniently located in the heart of the city’s financial district, recognized as one of the city’s most luxurious hotels. Hotel is only a short 2-minute walk from Xianggang Road Metro Station Exit A on Line 3, 25-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway Station. The 442 spacious guestrooms and suites provide grand city views of Wuhan. ... more   less 

Additional Information about Shangri-La Hotel, Wuhan

Address: No.700 Jianshe Avenue, Jiang_an District, Wuhan 430015, China
Location: China > Hubei > Wuhan
Price Range: $85 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Wuhan 5*
Number of rooms: 442
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Ctrip TA, HotelsforEveryone and Jetsetter so you can book your Shangri-La Hotel, Wuhan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Wuhan
Shangri La Wuhan
Hotel Style:
#1 Spa Hotel in Wuhan
#5 Luxury Hotel in Wuhan
#5 Business Hotel in Wuhan
#8 Best Value Hotel in Wuhan
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Questions & Answers

Questions? Get answers from Shangri-La Hotel, Wuhan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It is well worth booking a Horizon Club room.”
 of 5 bubbles NRV2016, Nov 5, 2016 | Read review
“18th floor suite facing south looks out over skyline. However many apartment buildings are in close view.”
 of 5 bubbles threecharm, Mar 23, 2016 | Read review
“Front view offers the library. I don't know about the rear. I'm sure you could ask to see both beforehand.”
 of 5 bubbles howardxp1, Mar 20, 2016 | Read review
“Great View with the lake!!!”
 of 5 bubbles jhongetzu, Feb 12, 2016 | Read review
“Check with the front desk they are very helpful.”
 of 5 bubbles CasinoTraveler99, Dec 10, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question