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Shangri-La Hotel, Wuhan

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#8 of 2,200 Hotels in Wuhan
Certificate of Excellence
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Shangri-La Hotel, Wuhan
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1,445 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed August 22, 2016

Horizon Club staff the best team trained in customer service, compared to other five star clubs we have been to. They sought to understand each of us personally, including our special needs and habits, to be able to offer their best help. From before we arrive until we leave hotel, the hotel team managed to communicate well to help us... More 

Helpful?
Thank Ira256
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Ira256 Thank you for sharing your experience with us. We are delighted to see that you enjoyed our Shangri-La hospitality and exceptional dining options. We will keep providing quality services to all our guests in the future, make sure all of you could enjoy the best experience you deserve. We look forward to welcoming you back to our hotel... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 5, 2016

Stayed here for a shor 5 day visit of Wuhan. It was probably one of the best hotels i've been in Asia. The staff was very nice during our time there, very receptive. Our room was really comfortable, with a very ellegant look. Breakfast was pretty decent, and common areas are really luxurious. A truly nice experience at Shangri-La Hotel.

Helpful?
Thank Janzusal
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Janzusal Thank you for sharing your experience with us. We are delighted to know that you enjoyed our Shangri-La hospitality. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you back to our hotel soon. Thank you! Sincerely, Vera Rong More 

New York City, New York
1 review
5 of 5 stars Reviewed July 15, 2016

I think Shangri-la is the best hotel in WH, especially the people there are lovely. I wish to extend my special appreciation to Mr. Louis, the manager in executive floor. Thanks to him and his team are always friendly and helpful. All of them can remember my preference and always cheer me up before i ask. That is really amazing... More 

Helpful?
Thank iammianfan
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear iammianfan Thank you for sharing your experience with us. We are delighted to know that you enjoyed our Shangri-La hospitality. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you back to our hotel soon. Thank you! Sincerely, Vera Rong More 

Toronto, Canada
Level Contributor
91 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed June 25, 2016

Typical aging Shangri La, typical basic amenities. Friendly and responsive staff. Breakfast could be better, same food without variation for the entire week I stayed there. Tried the Japanese restaurant, good food. WIFI good speed. Not to die for, was OK for a business trip. But I expected more form this brand

Helpful?
Thank AdictedTraveler
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear AdictedTraveler, Thank you for sharing the experience of your stay at Shangri-La Hotel, Wuhan. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully our dining option has failed to meet your expectations. Your comments about it have been documented, we will certainly investigate internally and take necessary actions... More 

Frankfurt, Germany
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 16, 2016

Old hotel in need of serious renovation The only positive experience was with lunch and the club lounge, rest was just average Biggest struggle was with the room service. I ordered breakfast for 5.30 am, it took me 5 minutes to communicate with the person on the phone, and once I thought all was ok, she called me back to... More 

Helpful?
Thank jay_fra
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear jay_fra, Thank you for sharing the experience of your stay at Shangri-La Hotel, Wuhan. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully our room service has failed to meet your expectations. Would you please provide us with the room number you stayed during that time via email... More 

HErts
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 28, 2016

My room on the 22nd floor was of a high standard, as one would expect. Breakfast was excellent and if you can get out for a walk along the river at night it's well worth it. The hotel car service to the airport is reasonably priced and very efficient.

Helpful?
Thank Ingarfield
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Ingarfield Thank you for sharing your experience with us. We are delighted to know that you enjoyed our Shangri-La hospitality and exceptional dining options. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you back to our hotel soon. Thank you! Sincerely, Vera Rong More 

Los Angeles, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 9, 2016

My family stayed here for four nights.We had a pleasant stay at this hotel but it is not up to par if you are expecting a five star hotel. It is not even truly a four star hotel based on our Western standards. I'd say it's a solid 3 1/2 stars. I mainly say this because the hours and quality... More 

Helpful?
Thank MickeyMacGyver
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear MickeyMacGyver, Thank you for sharing the experience of your stay at Shangri-La Hotel, Wuhan. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Would you please provide us with the room number you stayed during that time via email at Vera.Rong@shangri-la.com, so... More 

Brighton, United Kingdom
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 5, 2016 via mobile

I stayed there for 3 nights for the first time. I will have to admit that I was not impressed. The hotel is obviously old and needs to be renewed. Check in was fast and welcoming. Rooms are relatively small with old furnishings and interior. Amenities are basic to Shangri-La's. Room service food was 4/10. I ordered food 3 times... More 

Helpful?
Thank Samer S
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear Samer S, Thank you for your review of Shangri-La Hotel, Wuhan. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with your room number via email at Vera.Rong@shangri-la.com so we may investigate internally and take necessary actions to improve services if needed. I... More 

Kuala Lumpur, Malaysia
Level Contributor
140 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed April 28, 2016

I spent two days at this hotel for a recent conference, and I enjoyed it very much. The service staff is extremely professional and helpful, the atmosphere is comfortably luxurious, and the rooms are first rate. In particular I found the rooms very well appointed, with good beds and bedding. Housekeeping was excellent. Of particular importance to me is the... More 

Helpful?
Thank FeltonS
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear FeltonS, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our customer service made your stay experience more memorable. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest... More 

Eureka, California
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed April 21, 2016

We were in Wuhan on a 14 hour layover between Bangkok and San Francisco. We got in to the Tiahne airport after 11pm, and we had pre-booked the Shangri-La, and arranged for the Hotel to send a car for us. Even though our flight was an hour late, our car was waiting for us right outside immigration. A quick efficient... More 

Helpful?
1 Thank PaulFeist
Shangri-LaW, 公关经理 at Shangri-La Hotel, Wuhan, responded to this review

Dear PaulFeist, Thank you for sharing your experience with us. We are delighted that you enjoyed our Shangri-La hospitality and it's a pity that you didn't have time to have lunch in Cafe Wu, the rich and varied buffet will satify you definitely. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the heart of the city’s financial district, recognized as one of the city’s most luxurious hotels. Hotel is only a short 2-minute walk from Xianggang Road Metro Station Exit A on Line 3, 25-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway Station. The 442 spacious guestrooms and suites provide grand city views of Wuhan. ... more   less 

Additional Information about Shangri-La Hotel, Wuhan

Address: No.700 Jianshe Avenue, Jiang_an District, Wuhan 430015, China
Location: China > Hubei > Wuhan
Price Range: $87 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Wuhan 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Shangri La Hotel Wuhan
Shangri La Wuhan
Hotel Style:
#2 Spa Hotel in Wuhan
#5 Business Hotel in Wuhan
#7 Luxury Hotel in Wuhan
#13 Best Value Hotel in Wuhan
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