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Novotel Wuhan Xinhua

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Novotel Wuhan Xinhua
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407 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Reviewed 2 weeks ago via mobile

As we had a 24 hour layover in Wuhan, on our way to Bangkok, I am just basing my review on what we did experience. We did not explore the hotel or anything. We were able to book quickly, easily and super conveniently from my cell phone at the airport without paying anything up front. We took a taxi to...

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Helpful?
Thank RedMermaid86
Joyce g, General Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you very much for your kind comment. We are most delighted to learn that you think highly of our staff and services provided. It is most rewarding for us to have received such positive feedback from you. And we will constantly provide the best of our services to our guest. May we also take this opportunity to...

Reviewed October 19, 2016 via mobile

The hotel is well located near subway station surrounded by a lac and a malls and a bar street. My room is nicely decorated with a huge bathroom. Gym is spacious with a swimming pool. In general staff are friendly and look happy. I stayed for 2 nights and have nice chat with the ladies at the lounge floor. For...

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Helpful?
Thank PiFu Z
Joyce g, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Kota Kinabalu, Malaysia
Reviewed October 19, 2016

This is the worst excutive club floor hotel i stayed. The front staffs at lobby is friendly, helpful although check in take more than 30 min for 4 rooms. But when we are access to the excutive club floor during happy hour, i take 1 glass red wine, then i ask still available? The staffs told us "No More". After...

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Helpful?
Thank JennyKoo
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Ms. Jenny Koo, We sincerely appreciate you taking the time to share your experience in Novotel Wuhan Xinhua. The experience you described causes us deep concern. This does not in any way reflect our usual level of service, We will conntect with you via email to learn more about that. I have make service training to the lounge staff...

Reviewed October 8, 2016

As a Accor Platinum member, this is the worst Accor hotel that I have ever stayed. Old hardware, no service, small room with bad air smell, no benefits as a Platinum member. Strongly suggest everyone avoids choosing this hotel.

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Helpful?
Thank Yingjie Z
Joyce g, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you for having taken the time and trouble to share the negative experience. Your comments regarding the hardware, service, member's benifit have been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please accept our sincere apologize for the inconvenience caused and appreciated you take time to write and keep...

Belfort, France
Reviewed July 14, 2016 via mobile

The Novotel I have ever been to. Despite its very good location close to Xibeihu, the decoration and the equipment are very old fashion. Room and bathroom were pretty small for a 5 star hotel in China. Air conditioning is blowing very strongly even on the lowest speed. Reception service has been pretty poor at the check in and check...

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Helpful?
Thank Baliren80
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for having taken the time and trouble to share the negative experience during your stay at Novotel Wuhan Xinhua. Your comments regarding the decoration, room size , equipment , air conditioning and reception service has been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please kindly accept our sincere apologies...

Wuhan
Reviewed June 19, 2016

The building is literally falling down. The rooms are old and grubby. The staff are utterly inefficient. The joker on reception who was checking me in, was interrupted three times by other "guests" with requests. He left me, tended to their obviously more urgent needs. When He tried this a fourth time, I told him to finish with me first....

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Helpful?
Thank onlyonematclark
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for having taken the time and trouble to share the negative experience at the end of your recent visit to Novotel Wuhan Xinhua. We were sorry to learn your negative comments regarding the service during check in and breakfast. The matter has therefore been brought to the immediate attention of the department heads concerned. Please be assured that...

Ningbo, China
Reviewed June 12, 2016

We travelled to Wuhan beginning of June for a weekend break and chose Novotel. As our flight was delayed, we arrived to the hotel around 2am feeling very tired. During check-in, we were told that our booking could not be found and that they didn't have our details. We were asked to show our booking details but as I didn't...

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Helpful?
Thank hlc1982
Dubai, United Arab Emirates
Reviewed June 6, 2016

was here for one week. French hotel chain, was a bit dated but clean and well managed and good value. english speaking staff, all very helpful. location was good and even better if you get a room overlooking one of the 166 lakes surrounding Wuhan.Easy access everywhere by cheap taxis. many eateries locally.

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Thank donald243
Manchester, United Kingdom
Reviewed April 29, 2016

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Thank robertG4A
London, United Kingdom
Reviewed April 22, 2016 via mobile

Stayed here while on a 2 day conference. A nice hotel with attractive reception area. Rooms are well appointed and comfortable. I would say 5 star is a generous description, but it's definitely good value for money and staff are professional and helpful. I got a buffet breakfast included, also quite nice.

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Helpful?
Thank Leesuzy71
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Xin Hua Wuhan is a 5 star hotel located in Hankou, the dynamic commercial and financial district of Wuhan. Ideal for your next business trip to this major hub in Central China, we offer WiFi internet and conference facilities for up to 260 people. A perfect base for holidaymakers to explore the fascinating history and culture of Wuhan as well as its legendary food, shopping and nightlife, the Novotel features two restaurants, four bars, a heated indoor swimming pool, sauna and gym. ... more   less 

Additional Information about Novotel Wuhan Xinhua

Address: No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
Location: China > Hubei > Wuhan
Price Range: $41 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Wuhan Xinhua 5*
Number of rooms: 303
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HotelTravel.com, Travelocity, Booking.com, Ctrip TA, Priceline, Expedia and ACCOR so you can book your Novotel Wuhan Xinhua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Wuhan
Wuhan Novotel
Accor Xin Hua Wuhan
Hotel Style:
#30 Luxury Hotel in Wuhan
#36 Best Value Hotel in Wuhan
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Questions & Answers

Questions? Get answers from Novotel Wuhan Xinhua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms overlooking the lake on south side”
 of 5 bubbles donald243, Jun 6, 2016 | Read review
“Good Location as it is close to an MRT station.”
 of 5 bubbles irenec825, Aug 11, 2015 | Read review
“The room size is suitable. Bath room is well lighted. ”
 of 5 bubbles 425chrisy, Jun 16, 2014 | Read review
“Choose a room on higher floor in order to have more light.”
 of 5 bubbles sonjar687, Jun 9, 2014 | Read review
“Dont pay extra for the Superior Room its a rip off”
 of 5 bubbles gopalmohann, May 10, 2014 | Read review
5 of 5
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