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Sofitel Harbin

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No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090 China
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Traveler (317)
Dining (32)
Room & Suite (10)

About

#5 of 1,257 hotels in Harbin
Location
Cleanliness
Service
Value
Travelers' Choice
Ideally located in the heart of the city’s business district, Sofitel Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention and exhibition centre, the hotel is your gateway to the region. Featuring 321 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Classic
1,017Reviews5Q+A55Room tips
Traveler rating
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Popular mentions
JIVE2018 wrote a review Jan 2020
Versailles, France20 contributions2 helpful votes
We went there during the Chinese New Year 2020. It is around 40-45 minutes from the ice and snow festival (without any traffic). The facility is nice (nice room and pool) but service was very bad and not clean. We had 2 dinners and 2 breakfasts there. There were a lot of choices... but clearly not fresh from the day. It might have been better to have fewer choices but more fresh. Several of them were served at least the 2 days we spent there. The worst part was during the breakfast. Not a single table was cleaned when we arrived (around 1 hour before the end of the service). 70% of the tables had no longer customers but tables were full of their plates and wastes... if you do not ask for water in the coffee machine, then the machines will not be checked for 20 minutes. You might wonder if they have issues of number of employees because of corona viruses/ Chineses New Year... there were several employees in the restaurant but not doing anything proactively.
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Date of stay: January 2020Trip type: Traveled with family
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Mar 24, 2020
Bonjour guest Greeting from Sofitel Harbin. Thanks for your email and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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HKT-Gixxer750 wrote a review Jan 2020
Ile-de-France, France152 contributions11 helpful votes
I chose Sofitel where I had been in the past and never disappointed. The service was very attentive being a return guest, food was good at breakfast although could have a bit more choices for health conscious people. The pool and gym are a must for me which was great for an early morning plunge. There’s a shopping mall next door with lots of shopping opportunities.
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Date of stay: January 2020Trip type: Traveled on business
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 14, 2020
Bonjour guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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clwl8 wrote a review Jan 2020
Pulau Ubin, Singapore12 contributions3 helpful votes
Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 6, 2020
Dear Guest , Bonjour from Sofitel Harbin, Thank you for sharing your experience with us.and we are sorry for the inconvenience about the location. We would like to thank you very much for your good comments.and we look forward to your next stay at Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com
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Rohan Samtani wrote a review Jan 2020
1 contribution
Our stay at the Sofitel was excellent. What made it even better was not just the excellent facilities, amazing restaurants, and clean rooms, but the personal attention by specific staff by the name of Giulio Martinatto and Alan. Giulio gave us wonderful service at the restaurant during breakfast and cared to our every need while we were staying. Alan, the concierge, was educated in tourist information and informed us about details involving certain attractions. Overall, it was an excellent trip and I would definitely come back next year! Thank you again to Giulio and Alan for the great service.
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Date of stay: December 2019
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 6, 2020
Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff and very important especially to Giulio and Alan as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com
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igme416 wrote a review Dec 2019
Cebu Island, Philippines82 contributions89 helpful votes
Although not having the international feel of a 5-star hotel, it is still recommended for you to stay at this hotel. Hotel is beside Wanda Mall which have many restaurants on the 3/F. KFC opens for 24 hours. There is also McDonald’s. There’s also a big supermarket at the basement that also offers clothing and other items to prepare you for the weather. Hotel receptionists are nice even though they cant speak english well. They try their best effort to let you understand and give you a better stay by upgrading your room accommodations. Ms. Muse was very accommodating and was supportive of your request and situation. Our group had to extend another day’s stay after airline cancelled our flight due to heavy snow. Other hotels are near central street but you will need to brave the weather walking along the shopping street each day looking for what you need unlike a mall just right beside your hotel where you can go back anytime and make you feel warmed while inside the mall. Our tourist guide was the best one we have ever had after more than a decade of travelling to different countries.
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Date of stay: December 2019Trip type: Traveled with family
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Dec 29, 2019
Bonjour my dear guest Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards Lisa Guest Experience Manager
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Previous
PRICE RANGE
$64 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel wanda harbin hotel harbin, accor wanda harbin, sofitel harbin, harbin sofitel
LOCATION
ChinaHeilongjiangHarbinXiangfang District / Economic and Technological Development Area
NUMBER OF ROOMS
321
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Frequently Asked Questions about Sofitel Harbin
Which popular attractions are close to Sofitel Harbin?
Nearby attractions include Longta Tower (0.6 miles), Beidahuang Museum (0.7 miles), and Thousands of department Store (0.1 miles).
What are some of the property amenities at Sofitel Harbin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Harbin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Harbin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Harbin?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Harbin?
Conveniently located restaurants include Peacock Restaurant, Zoo Coffee (Development Zone), and LingLan Japanese Restaurant.
Are there opportunities to exercise at Sofitel Harbin?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Harbin have an airport shuttle?
Yes, Sofitel Harbin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Harbin?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Harbin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Harbin?
Many travelers enjoy visiting Beiman Government's Former Site (1.2 miles) and Daotai Mansion Ruins (3.9 miles).