Sofitel Harbin
No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090 China
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About
#5 of 591 hotels in Harbin
Location
4.0
Cleanliness
4.3
Service
4.2
Value
3.9
Ideally located in the heart of the city’s business district, Sofitel Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention and exhibition centre, the hotel is your gateway to the region. Featuring 321 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Classic
Languages Spoken
Chinese
Location
No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090 China
Name/address in local language
Sofitel Harbin
Getting there
Somewhat walkable
Grade: 55 out of 100
55
Harbin Airport
22.3 mi•
See all flights
Rental Cars
63 Restaurants
within 0.75 miles
1886Reviews5Q+A55Room tips
Reviews
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Most Recent
Thanks to Wang Ying, director of the housekeeping department, for her warm service and timely cleaning of the room.The room is very comfortable to live in and feels like home. Very happy trip to Harbin.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Sofitel Harbin
Responded Aug 15, 2022
Bonjour guest， We very much appreciate your comments regarding your stay at the Sofitel Harbin. I am Lisa guest experience manager，It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.…
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Sofitel Harbin
Responded Jan 6, 2021
Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had recently been to the Xian Sofitel so had expected something similar but sadly not. Overall suited what we need and first impression was great with Santa greeting us at the entrance. Rooms were nice although we'd booked 2 rooms as we were a family of 5 but one room stunk of smoke so we had to move. Thankfully they acted reasonably quickly. Breakfast was solid without being delightful pretty standard fare dominated by Chinese cuisine. Might go back if I was in Harbin next time.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Sofitel Harbin
Responded Jan 6, 2021
Bonjour guest, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have found a bit strange that the VIP lounge closes at 8 pm at night. The offered drink at the lobby bar is only coffee or soft drink. After long negotiation, we managed to have two glasses of wine. When I asked for some ice (warm wine) the attendant told rat the bar was closing at 9 pm. It was 9.09 ... I think such a level of hotel, with many international customers coming for the ice festival, should consider to have a more user-friendly service ... By the way... we have a platinum membership ... PS. The arrival at the airport was also difficult. Taxi drivers did not want to take us to the hotel. We had to negotiate with people not really willing to talk to us ...
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Sofitel Harbin
Responded Dec 28, 2020
Bonjour, Thank you so much for your suggestion, and we apology for your inconbenience. The hotel management take a action immediately, now our Glam Bar opening time change to 9:00-23:00, I hope that we have a chance to meeting you agian. Best Regard Lisa Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went there during the Chinese New Year 2020. It is around 40-45 minutes from the ice and snow festival (without any traffic). The facility is nice (nice room and pool) but service was very bad and not clean. We had 2 dinners and 2 breakfasts there. There were a lot of choices... but clearly not fresh from the day. It might have been better to have fewer choices but more fresh. Several of them were served at least the 2 days we spent there. The worst part was during the breakfast. Not a single table was cleaned when we arrived (around 1 hour before the end of the service). 70% of the tables had no longer customers but tables were full of their plates and wastes... if you do not ask for water in the coffee machine, then the machines will not be checked for 20 minutes. You might wonder if they have issues of number of employees because of corona viruses/ Chineses New Year... there were several employees in the restaurant but not doing anything proactively. …
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Mar 24, 2020
Bonjour guest Greeting from Sofitel Harbin. Thanks for your email and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose Sofitel where I had been in the past and never disappointed. The service was very attentive being a return guest, food was good at breakfast although could have a bit more choices for health conscious people. The pool and gym are a must for me which was great for an early morning plunge. There’s a shopping mall next door with lots of shopping opportunities.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 14, 2020
Bonjour guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 6, 2020
Dear Guest , Bonjour from Sofitel Harbin, Thank you for sharing your experience with us.and we are sorry for the inconvenience about the location. We would like to thank you very much for your good comments.and we look forward to your next stay at Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at the Sofitel was excellent. What made it even better was not just the excellent facilities, amazing restaurants, and clean rooms, but the personal attention by specific staff by the name of Giulio Martinatto and Alan. Giulio gave us wonderful service at the restaurant during breakfast and cared to our every need while we were staying. Alan, the concierge, was educated in tourist information and informed us about details involving certain attractions. Overall, it was an excellent trip and I would definitely come back next year! Thank you again to Giulio and Alan for the great service.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 6, 2020
Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff and very important especially to Giulio and Alan as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although not having the international feel of a 5-star hotel, it is still recommended for you to stay at this hotel. Hotel is beside Wanda Mall which have many restaurants on the 3/F. KFC opens for 24 hours. There is also McDonald’s. There’s also a big supermarket at the basement that also offers clothing and other items to prepare you for the weather. Hotel receptionists are nice even though they cant speak english well. They try their best effort to let you understand and give you a better stay by upgrading your room accommodations. Ms. Muse was very accommodating and was supportive of your request and situation. Our group had to extend another day’s stay after airline cancelled our flight due to heavy snow. Other hotels are near central street but you will need to brave the weather walking along the shopping street each day looking for what you need unlike a mall just right beside your hotel where you can go back anytime and make you feel warmed while inside the mall. Our tourist guide was the best one we have ever had after more than a decade of travelling to different countries.…
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Dec 29, 2019
Bonjour my dear guest Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards Lisa Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners …
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Dec 29, 2019
Bonjour my dear guest， Highly appreciated to stay with us and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us. Lisa Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Harbin area.
PRICE RANGE
$103 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel wanda harbin hotel harbin, accor wanda harbin, sofitel harbin, harbin sofitel
LOCATION
ChinaHeilongjiangHarbinXiangfang District / Economic and Technological Development Area
NUMBER OF ROOMS
321
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Frequently Asked Questions about Sofitel Harbin
What are some of the property amenities at Sofitel Harbin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Harbin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Harbin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Are there opportunities to exercise at Sofitel Harbin?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Harbin have airport transportation?
Yes, Sofitel Harbin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Harbin?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Harbin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Sofitel Harbin accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.