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Sofitel Harbin

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No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090 China
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Traveler (338)
Dining (45)
Room & Suite (10)

About

#5 of 1,340 hotels in Harbin
Location
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Service
Value
Travelers' Choice
Ideally located in the heart of the city’s business district, Sofitel Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention and exhibition centre, the hotel is your gateway to the region. Featuring 321 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Classic
Languages Spoken
Chinese
1,086Reviews5Q+A55Room tips
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Popular mentions
Peter A wrote a review Jan 2021
Shanghai Region, China45 contributions8 helpful votes
We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
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Response from General Manager, General Manager at Sofitel Harbin
Responded Jan 6, 2021
Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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Kiwi8888 wrote a review Jan 2021
Beijing, China155 contributions65 helpful votes
Had recently been to the Xian Sofitel so had expected something similar but sadly not. Overall suited what we need and first impression was great with Santa greeting us at the entrance. Rooms were nice although we'd booked 2 rooms as we were a family of 5 but one room stunk of smoke so we had to move. Thankfully they acted reasonably quickly. Breakfast was solid without being delightful pretty standard fare dominated by Chinese cuisine. Might go back if I was in Harbin next time.
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Date of stay: December 2020Trip type: Traveled with family
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Response from General Manager, General Manager at Sofitel Harbin
Responded Jan 6, 2021
Bonjour guest, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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Luca wrote a review Dec 2020
8 contributions1 helpful vote
I have found a bit strange that the VIP lounge closes at 8 pm at night. The offered drink at the lobby bar is only coffee or soft drink. After long negotiation, we managed to have two glasses of wine. When I asked for some ice (warm wine) the attendant told rat the bar was closing at 9 pm. It was 9.09 ... I think such a level of hotel, with many international customers coming for the ice festival, should consider to have a more user-friendly service ... By the way... we have a platinum membership ... PS. The arrival at the airport was also difficult. Taxi drivers did not want to take us to the hotel. We had to negotiate with people not really willing to talk to us ...
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from General Manager, General Manager at Sofitel Harbin
Responded Dec 28, 2020
Bonjour, Thank you so much for your suggestion, and we apology for your inconbenience. The hotel management take a action immediately, now our Glam Bar opening time change to 9:00-23:00, I hope that we have a chance to meeting you agian. Best Regard Lisa Guest Experience Manager
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JIVE2018 wrote a review Jan 2020
Versailles, France20 contributions11 helpful votes
We went there during the Chinese New Year 2020. It is around 40-45 minutes from the ice and snow festival (without any traffic). The facility is nice (nice room and pool) but service was very bad and not clean. We had 2 dinners and 2 breakfasts there. There were a lot of choices... but clearly not fresh from the day. It might have been better to have fewer choices but more fresh. Several of them were served at least the 2 days we spent there. The worst part was during the breakfast. Not a single table was cleaned when we arrived (around 1 hour before the end of the service). 70% of the tables had no longer customers but tables were full of their plates and wastes... if you do not ask for water in the coffee machine, then the machines will not be checked for 20 minutes. You might wonder if they have issues of number of employees because of corona viruses/ Chineses New Year... there were several employees in the restaurant but not doing anything proactively.
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Mar 24, 2020
Bonjour guest Greeting from Sofitel Harbin. Thanks for your email and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Thanks & Best regards, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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HKT-Gixxer750 wrote a review Jan 2020
Ile-de-France, France153 contributions32 helpful votes
I chose Sofitel where I had been in the past and never disappointed. The service was very attentive being a return guest, food was good at breakfast although could have a bit more choices for health conscious people. The pool and gym are a must for me which was great for an early morning plunge. There’s a shopping mall next door with lots of shopping opportunities.
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Date of stay: January 2020Trip type: Traveled on business
1 Helpful vote
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Response from Sofitel_GM, Guest Relations Manager at Sofitel Harbin
Responded Jan 14, 2020
Bonjour guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin gem@sofitelharbin.com
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PRICE RANGE
$64 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel wanda harbin hotel harbin, accor wanda harbin, sofitel harbin, harbin sofitel
LOCATION
ChinaHeilongjiangHarbinXiangfang District / Economic and Technological Development Area
NUMBER OF ROOMS
321
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Frequently Asked Questions about Sofitel Harbin
Which popular attractions are close to Sofitel Harbin?
Nearby attractions include Longta Tower (0.6 miles), Beidahuang Museum (0.7 miles), and Thousands of department Store (0.1 miles).
What are some of the property amenities at Sofitel Harbin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Harbin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Harbin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Harbin?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Harbin?
Conveniently located restaurants include Peacock Restaurant, LingLan Japanese Restaurant, and Zoo Coffee (Development Zone).
Are there opportunities to exercise at Sofitel Harbin?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Harbin have an airport shuttle?
Yes, Sofitel Harbin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Harbin?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Harbin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Harbin?
Many travelers enjoy visiting Beiman Government's Former Site (1.2 miles) and Daotai Mansion Ruins (3.9 miles).