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Shangri-La Hotel Harbin

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#1 of 1,010 Hotels in Harbin
Certificate of Excellence
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831 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Singapore, Singapore
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 28, 2016

We traveled from Beijing to Harbin see the Ice Festival in late Dec,m it was really good to be received by the friendly and helpful staff after 7.5 hrs of train ride. We were welcome at the club floor and help ourselves with the nice warm food and wine while doing our checkin. The Location is not really next to... More 

Helpful?
Thank Rakafet
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Rakafet, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you... More 

Singapore, Singapore
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 26, 2016

Stayed in Shangri-La for 5 days in Feb to visit winter attractions in Harbin. Hotel was clean and warm, had a room with nice river view (frozen), and in the evening, you could even see the Ice and snow world fireworks. Location was ok, not near to the main shopping area, therefore you really need to get a cab there.... More 

Helpful?
Thank cactus6338
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear cactus6338, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We do look forward to being of service to you in the near future. More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed February 24, 2016

My Husband and I travelled to Harbin for the Ice Festival in January 2016, and were extremely disappointed by the Shangri-La hotel across all aspects of our stay. Before you read our review I implore you that if you want an affordable, comfortable stay in Harbin avoid this hotel at all costs! Firstly the cost to stay here was outrageous,... More 

Helpful?
Thank Nancy R
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Nancy R, Thank you for your feedback and sorry to hear about your unpleasant experience at our hotel. We will take investigation immediately for the problems you encountered. If you would like to give us more details, please send email to michelle.mao@shangri-la.com. We are looking forward to hearing from you and welcoming you again in the near future. More 

Shanghai, China
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 22, 2016

Centrally located to visit the Snow and Ice Festival and Daowie District (Old Harbin) which are musts for winter tourists, we were super pleased with our stay at Shangri-La. All the reviews about the fabulous service team are spot-on...from Michelle at the front desk (who handled a very grumpy traveler brilliantly :-) to the incredibly funny concierge team and the... More 

Helpful?
Thank orion1129
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear orion1129, Thank you so much for sharing your experience with us. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Bangkok, Thailand
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 20, 2016

- Standard Room size, Standard Decorations, Standard utilities in the room, nothing special, seems a bit outdated for my taste - Check-in was too long, 1 hour-waiting - Location was good, besides river (iced river) - Big Lobby

Helpful?
Thank Paula-Travelgirl
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Paula-Travelgirl, Thank you so much for sharing your experience with us. We have taken noted of your comments and advised related departments accordingly. We are trying our best to make improvement on service. We do look forward to being of service to you in the near future. More 

Beijing, China
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 20, 2016 via mobile

Located at the river with great wide views, and just a 10 minutes ride to the Ice Festival this definitely is a good location for a visit to the annual Ice Festival. Although the rooms are relatively small and the interior decoration is a bit outdated, it's still good and totally compensated for by the excellent service that is provided.... More 

Helpful?
Thank WBeijing
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear WBeijing, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We do look forward to being of service to you in the near future. More 

Alamo, California
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 19, 2016

We were not expecting this type of service from the Horizon Club at this hotel. The food and service were impeccable. It is well worth the money to be able to have a decent, quiet breakfast away from the maddening crowd in their main restaurant. We were able to come up after a day of sightseeing and relax, have a... More 

Helpful?
Thank seasontotravel
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear seasontotravel, Thank you so much for sharing your experience with us. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Beijing, China
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed February 12, 2016

Amazing breakfast here - loads of pastries and fruit. Two sorts of bacon, any kind of egg you'd like, waffles too. And plenty of Asian choices: noodles, congee, sushi. There's a decent coffee machine: would recommend avoiding the insiped brewed coffee. In winter, the hotel has an ice bar where you can get hotpot.

Helpful?
Thank JulietBeijing
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear JulietBeijing, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We do look forward to being of service to you in the near future. More 

Chennai (Madras), India
Level Contributor
2 reviews
5 of 5 stars Reviewed February 5, 2016 via mobile

Me and my wife stayed here for 3 nights. Suite rooms are very spacious and clean. Food is very tasty. Coffee shop restaurant offers few varieties of Asian cuisine as well. Do not miss to have a ice house dinner. Many staff could not speak English. However, they have dedicated staff to help us.

Helpful?
Thank Sugumar C
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Sugumar C, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We do look forward to being of service to you in the near future. More 

Shanghai
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 30, 2016 via mobile

We stayed at the Shangri-La in Harbin for the Ice Festival. This hotel is perfectly located as it is only a 10-20 minute drive to the snow sculptures, Ice Festival and Tigers. It was warm and cozy with a great concierge and wonderful staff. The restaurant food was OK by western standards but we definitely had enough western food to... More 

Helpful?
Thank NikNakMcHen
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear NikNakMcHen, Thank you very much for sharing your experience with us. It is our honor to serve you during your trip to Harbin. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A best business hotel in Harbin. It boasts a picturesque window view of the Songhua River. It is a 15-minute drive from an over-a-century Central Street featuring the Continental architecture, and from the Sun Island rated as a National 5-A Tourist Attraction. It is a 45-munite ride from the city’s international airport and 20 minutes from the railway station.The Hotel has 404 rooms with a spectacular view out of the river-facing windows, especially in icy and snowy winters. The rooms are finely decorated and fully equipped with free broadband internet access. The rooms are extremely clean and well maintained. The Hotel is well-known for its market-leading cuisines in its Chinese and Western restaurants. The Chinese restaurant serves Cantonese and local foods. The Coffee Garden caters international buffets, à la cart foods and beverages. In-room dining runs 24 hours. A vegetarian menu is available in all the outlets. Singing is performed in the Lobby Lounge every night. The hotel is really proud of its unparalleled catering services as well as its excellent banquet and conference facilities in the city. The hotel has a health and fitness centre, a business centre and a sundry shop. It also provides services like massage, air ticketing, laundry and limousine transport and parking. A waterfront park which stretches about 2-km is a few steps from the hotel. There you can enjoy a pleasant walk as well as a morning workout. An internationally acclaimed brand, professional service and hospitality philosophy will be an assurance of a high-end business traveler. ... more   less 

Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Location: China > Heilongjiang > Harbin
Price Range: $149 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin
Hotel Style:
#1 Luxury Hotel in Harbin
#7 Best Value Hotel in Harbin
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