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Shangri-La Hotel Harbin

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#1 of 1,010 Hotels in Harbin
Certificate of Excellence
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833 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Blue Bell, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I spent a week in Harbin recently, residing at the Shangri-La Hotel. This is a second of this chain I have stayed in, the other being in Sidney Harbor, Australia. This property was very clean, well kept and elegant. The staff were very friendly and helpful, and totally unobtrusive. The room was excellent, with a phenomenal view across the river.... More 

Helpful?
Thank Z2527OGdavidw
Shanghai Region, China
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The Shangri-La in Harbin is an old and dark hotel, definitely not worth its price. It can also not compare with the Harbin Kempinski which is an international business hotel. The staff at Shangri-La hardly speaks any foreign language, ordering a drink in the lobby bar is a major problem because the waitresses cant speak English nor any other foreign... More 

Helpful?
Thank DrGRO
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear DrGRO, Thank you for your feedback. We have taken your comments and informed related departments for improvement. We will take immediate action to ensure improvement on service and English. We do look forward to being of service to you again in the near future. More 

Princeton, New Jersey
Level Contributor
191 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed May 14, 2016 via mobile

Top tier hotel in this city or anywhere. The lobby has the distinctive fragrance of shangri la hotels. The hotel is regarded as the hotel in this city. We were very fortunate to get a room with the view of the river. I was told the service is what this hotel is known for. A cable car can take you... More 

Helpful?
Thank sunjoe075
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear sunjoe075, Thank you very much for choosing Shangri-La Hotel, Harbin. It is our pleasure to be of servce to you. Our hotel is the first international hotel in the city with fantastic river view and excellent service. We are doing every effort to make you feel like home with us. Your comments and recommendation motivate us a lot. We... More 

Lillehammer, Norway
Level Contributor
5 reviews
5 of 5 stars Reviewed May 9, 2016

The rooms were of high class and had exciting glass walls between the bedroom and the shower room. It did not cause any trouble, just some excitement. You feel welcome from the very first step out of the car. The service is excelent and so is the culture of arts in ice and resturants with non english speaking waiters. No,... More 

Helpful?
Thank aaseknudsen
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear aaseknudsen, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. We do look forward to welcoming you back in the near future. More 

Toulouse, France
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 7, 2016 via mobile

Check in and out were easy and quick. Breakfast was very good and diverse. Excellent fitness and spa center with a lot of equipment. Room was ok, bathroom was a bit outdated. Attached photo is the view from 18th floor...

Helpful?
Thank Guillaume V
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Guillaume V, Thank you for staying with us during your visit to Harbin. Our hotel has operated successfully with good reputation for 16 years, famous for the prefessional service and better view of Songhua River. It is our great pleasure to be of service to you. We do look forward to welcoming you again in the near future. More 

Bangkok, Thailand
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 6, 2016 via mobile

I stayed a night in Shangri-la Harbin, general speaking very nice hotel and location. Thanks Conciergue Hubertus and Hostess Sue with the information of the city Front desk staffs very kind and fast as well. Lobby bar nice and Hostess cared very well. Shang Palace restaurants plenty delicious Chinese local food and I was cared very well too.

Helpful?
Thank Carlos Eduardo S
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Carlos Eduardo S, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. Your comment is indeed a good motivator for us and we will share it with all our staff. We look forward to serving you again in... More 

Beijing, China
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 22, 2016

Stayed at the hotel for business trip and really enjoyed the stay. The view from my room was spectacular. The view from the Horizon lounge is amazing too. You can go for a walk on the water and relax after a long day of work. Staff is so helpful and all speak English. The restaurant manger "Jason" was so nice... More 

Helpful?
Thank Elham G
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Elham G, Thank you so much for sharing your unforgettable experience on your recent visit. We are delighted to read that our colleague Jason from Food and Beverage Team was able to make a good impression with you during your stay. We have immediately shared your great feedback to our team here and this will definitely encourage and motivate... More 

Chinandega, Nicaragua
1 review
5 of 5 stars Reviewed April 16, 2016

room clean and tidy ,Ms Mandy zhang does excellent job👍👍,I like stay shangri -la in harbin, all staff are helpfull,polite. it let me feel welcome, i will still choise here next time .hope hotel beter and better

Review collected in partnership with shangri-la.com

Helpful?
Thank lewv504v
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear lewv504v, Thank you so much for sharing your experience with us. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 4, 2016 via mobile

Wonderful hotel. All staff can speak some level of English and most are fluent. Staff are extremely friendly and very helpful both with offering tourist advice and helping even with translation. Beautiful rooms also and the beds are very comfortable. I would highly recommend the hotel. No complaints at all.

Helpful?
Thank 20160205
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear 20160205, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. Your comment is indeed a good motivator for us and we will share it with all our staff. Thank you again for your recommendation and we look forward... More 

Manila, Philippines
Level Contributor
141 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 19, 2016

This is a great base for staying in Harbin for the Ice Festival. The service was good and the hotel has been well maintained. It's not the most modern hotel but it's comfortable & clean with the good Shang service. The hotpot experience at the Ice Bar was a great experience - definitely recommend this.

Helpful?
Thank travelbyRosie
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear travelbyRosie, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. We do look forward to being of service to you in the near future. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A best business hotel in Harbin. It boasts a picturesque window view of the Songhua River. It is a 15-minute drive from an over-a-century Central Street featuring the Continental architecture, and from the Sun Island rated as a National 5-A Tourist Attraction. It is a 45-munite ride from the city’s international airport and 20 minutes from the railway station.The Hotel has 404 rooms with a spectacular view out of the river-facing windows, especially in icy and snowy winters. The rooms are finely decorated and fully equipped with free broadband internet access. The rooms are extremely clean and well maintained. The Hotel is well-known for its market-leading cuisines in its Chinese and Western restaurants. The Chinese restaurant serves Cantonese and local foods. The Coffee Garden caters international buffets, à la cart foods and beverages. In-room dining runs 24 hours. A vegetarian menu is available in all the outlets. Singing is performed in the Lobby Lounge every night. The hotel is really proud of its unparalleled catering services as well as its excellent banquet and conference facilities in the city. The hotel has a health and fitness centre, a business centre and a sundry shop. It also provides services like massage, air ticketing, laundry and limousine transport and parking. A waterfront park which stretches about 2-km is a few steps from the hotel. There you can enjoy a pleasant walk as well as a morning workout. An internationally acclaimed brand, professional service and hospitality philosophy will be an assurance of a high-end business traveler. ... more   less 

Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Location: China > Heilongjiang > Harbin
Price Range: $147 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin
Hotel Style:
#1 Luxury Hotel in Harbin
#6 Best Value Hotel in Harbin
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