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Mandarin Oriental, Sanya

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No. 12 Yuhai Road, Sanya 572000 China
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About

#9 of 1,534 hotels in Sanya
Enjoying the ultimate privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquility is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions.
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No. 12 Yuhai Road, Sanya 572000 China
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Sanya Airport11 miSee all flights
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6108Reviews16Q+A84Room tips
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Danniana wrote a review Aug 2021
Beijing, China29 contributions7 helpful votes
We enjoyed the classiness, quiet, calm but also family friendliness of Mandarin Oriental. What really made our vacation there special was the absolutely outstanding, personalized service by all the team: from reservation, check-in, food and beverage, and transportation - staff anticipated our needs, responded to our every request quickly and went above and beyond to ensure our stay was relaxing and special. Service standards are low in China and I have rarely had my expectations met even at international brand resorts. Mandarin Oriental exceeded my expectations, even for a resort outside of China and I would stay there again without hesitation. I will look for other Mandarin Oriental hotels when we can someday travel outside of China in the future. Special thanks to Ben, Nicole, Mihai, the DM and Edgar. We loved our hillside suite - and very much appreciated an upgrade to ocean view! - which had a spacious bathroom, wood paneled walk-in closet, enough room in the bedroom for an extra bed for our daughter and a separate, spacious living room and kitchen area. MO has its own private stretch of beach though it is a bit rocky and the water was too rough for swimming at the time of year we visited. The various pools are a great alternative, but important to note water conditions if you are looking for swimming beach for kids. We loved that the there were enough other families with kids that our daughter found friends to play with, but pools were still quiet with music (my personal pet peeve) only played softly briefly in the afternoon when there was small bubble party for kids, which we enjoyed.
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Date of stay: August 2021
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Shawn Y wrote a review Aug 2021
1 contribution
This is by far the worst experience I've had among all the luxury hotels (Six Sense, Rosewood, Park Hyatt etc.) and I honestly think Mandarin Sanya should not hold the Mandarin name. I will give 2 examples, though there are many more examples. First one is the receptionists accepted people cutting the line and when I went over to argue with her, she said "we prioritize guests who are checking out". Not to mention that I was also checking out, in what universe should this rule prevail? And why on earth there are only 2 receptionists working at 11am? Second example is really the cleaning. We asked for some towels and it was delivered after at least 40min. The room cleaning was also pretty late at 3-4pm despite the fact that we went out in the morning (hence the best time) and came back in the afternoon. I hope you guys can really think about the service quality, until then, I am no longer a fan.
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Date of stay: July 2021
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Jenny-Vic wrote a review Jun 2021
Friedrichshafen, Germany114 contributions93 helpful votes
+1
We went for a short break, looking for relax, after very intensive months since we left Europe. Arrived at the airport, a car was waiting for us (part of our package). Lovely lady as a driver, she driven long the coast, to give us the opportunity of a more scenic view. Once arrived, Mr Tiberiu Mihai Caliani, Guest Service Manager, took immediately care of us. All the information were fully detailed and since those first minutes, he was always available for any kind of request or need. But it was not only Mr Caliani: all the staff has been always fantastic. There were so many, so it’s difficult to remember all the names: Chloe and her colleagues at the Fresh Restaurant (highly recommended); Samantha in the morning, at the breakfast; Nicky and his staff and the Sunset bar, our last place every evening, where to taste nice cocktails and listen live music, performed by a young and very nice couple; Mr Ben Zhang, Food & Beverage Manager; Mr Ben, in charge of the Wave bar; Mrs LInda at the Spa. But also all the staff taking care of the green area, so enjoyable to walk through every day. To relax, you can chose within multiple swimming pool and of course, the sea; water sports , Shaolin Tai Chi (for your mind) with Master Hu (we had the chance to try also a tea ceremony with him) , private yoga class (we don’t remember the name of the teacher unfortunately) or simply stay cool, reading and listening live music played by a singer with his guitar (Metallica and Led Zeppelin top). From Breakfast to dinner, you can chose between several food options. One recommendation: be ready to a very humid and hot weather!
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Date of stay: May 2021Trip type: Traveled as a couple
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MrInternational85 wrote a review Jun 2021
Shenyang, China8 contributions
+1
Spent five nights at the Mandarin Oriental for my wife and I's anniversary. We booked a pool pavillion room for the five nights. Immediately upon arrival, staff unloaded our luggage and we didn't have to touch them until we reached ourlovely room. Room was fantastic. Selling point is the pool right outside the door. To open the sliding glass doors and walk into the pool and see the ocean right in front of you was a real treat. Very romantic. Dining was excellent. Never had a bad meal. Had a drink every night at Sunset Bar. The staff was very attentive. Nicky, in particular always made sure we were treated like royalty. The duo singing was talented and set a nice vibe. The grounds of this resort are simply amazing. Doesn't feel overcommercialized , more like peace and tranquility in a tropical rainforest. Never seems crowded and every staff member smiled and welcomed us throughout our stay. Mihai, manager of guest relations, has an amazing talent for attentiveness and customer service. Always made sure we were satisfied and even sent us off with a goodbye gift upon our departure. Really made our stay special. It's the little things in life that separate the good from the great. We did visit several other resorts in Sanya during our stay and left each resort feeling even more satisfied that we chose Mandarin Oriental. The staff and service at M. O just exceeded all other resorts. They truly make you feel as if they enjoy their jobs. Sign of a well run resort. If we are ever to return to Sanya there's no reason to even consider another resort for our stay. Almost shed a tear when it was all over. Perhaps I did, but I'd never admit it!
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Date of stay: June 2021Trip type: Traveled as a couple
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ktbintheprc wrote a review May 2021
Shanghai10 contributions4 helpful votes
+1
Just returned from a 4-day stay at the Mandarin Oriental. The property exceeded my expectations in many ways! It's located in Dadonghai, which is tucked away from the hustle and bustle of Yalong Bay and the other overly developed areas. I was looking for a property that was 5-star, but not one of the mega resorts (I couldn't stomach the idea of eating breakfast with 500 of my fellow holiday-makers). I stayed in a Pool Pavilion and would highly recommend! The room has a step-out pool. Although its shared by 7 other rooms, I rarely saw anyone else in the water. The room itself was spacious and well maintained. The bathroom was almost the same size as the room itself, featuring a huge shower and soaking tub (with a sea view). The grounds are lush, huge pools, and a fun water slide. The service was top notch, especially Mihai, the Guest Services Manager. He picked me up personally from the airport and continued to look after me for the entire stay. From booking hard to get tables and arranging lunch next to the pool to noticing I could use some extra pool towels...no detail went unnoticed by Mihai and his team; they truly took the experience from good to great. Other standouts include Nicky at the Sunset Bar and Carolina at Fresh (the beach-side fine dining option). I can't wait to visit again!
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Date of stay: May 2021
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Frequently Asked Questions about Mandarin Oriental, Sanya
Which popular attractions are close to Mandarin Oriental, Sanya?
Nearby attractions include Luhuitou Park (2.4 miles), Dadonghai Beach (1.6 miles), and Phoenix Island Sanya (2.3 miles).
What are some of the property amenities at Mandarin Oriental, Sanya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Sanya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Sanya?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
What are some restaurants close to Mandarin Oriental, Sanya?
Conveniently located restaurants include Cucina Italian Restaurant, Sanya dolphin sports bar & grill, and Linjie Xiangwei Seafood Restaurant.
Are there opportunities to exercise at Mandarin Oriental, Sanya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, Sanya have an airport shuttle?
Yes, Mandarin Oriental, Sanya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Sanya?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Sanya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Sanya?
The staff speaks multiple languages, including English and Chinese.
Does Mandarin Oriental, Sanya have any great views?
Yes, guests often enjoy the harbor view available here.