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Mandarin Oriental, Sanya

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No. 12 Yuhai Road, Sanya 572000 China
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Traveler (2854)
360
Panoramas (6)
Dining (224)

About

#19 of 1,499 hotels in Sanya
Location
Cleanliness
Service
Value
Enjoying the ultimate privacy of a secluded 1.2 Km nationally protected coral bay and nestled amongst lush tropical flora, Mandarin Oriental, Sanya is an exclusive retreat where nature is celebrated and tranquility is assured. The luxury resort features a series of private low rise and villa accommodation with ocean and tropical garden views, innovative restaurants and bars, recreational facilities for both adults and children, a blissful Spa Village and distinctive indoor and outdoor conference and banqueting facilities. Located just 20 minutes from Sanya International Airport, the luxury resort provides convenient access to all of the area's major tourist attractions.
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Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Diving
Kids stay free
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga room
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Snorkeling
Babysitting
Children's playground
Indoor play area for children
Kids club
Kids pool
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
24-hour security
Concierge
Convenience store
Currency exchange
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Ocean View
Languages Spoken
English, Chinese
3,790Reviews16Q+A84Room tips
Traveler rating
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Popular mentions
Renata M wrote a review Oct 2020
3 contributions
We booked fresh with 3 weeks in advance and were expecting a great experience. But it was beyond that ! Amazing experience and amazing food ! Service is PERFECT! Chloe was lovely! Best service in Sanya so far !!! We had the bbq sea platter and I highly recommend it ! Thumbs up would recommend it for sure !!!
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Review collected in partnership with 单个酒店
Date of stay: October 2020Trip type: Traveled with friends
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Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant dining experience here at The Fresh. Its beachfront location is the ideal setting for romantic evenings and lively gatherings. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to welcoming back soon. Best regards, Joanna
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Charles T wrote a review Sep 2020
Shanghai, China4 contributions3 helpful votes
Had a trip just before the October Holiday to avoid the crowd. The location of the hotel is not far from the city, but it is in an slightly isolated area controlled by the military. A short drive (like 2km) and will bring you to quite a number of well know eateries in Sanya. Just don’t expect you can walk to the city though. The room is clearly dated. When we check in the fridge in the room was not cold at all (drinks in the fridge are complementary, so it MATTERS :P) as the fridge is broken and they put it at a spot with no ventilation. The door hinge outside of the fridge broke when we were there. The only facility that I am impressed with was the swimming pool. It is massive and relatively well maintained. It has a long stretch straight area for “lap swimming” and also other more relax area as well as a water slide. Service staff, however, was quick in addressing the issues. Particularly a little girl called Joany, who was nice enough to add me on Wechat, so I can tell her all the issues as I experience them, where she addressed them all right away. She also made a few restaurant suggestions on meals, desserts, drinks etc which turn out to be fantastic. The hotel clearly needs some work to improve the facilities, but in service industry it’s always the staff service that matter the most. On additional services, the hotel host sailboat and snorkeling session where my packages included the sailboat, which was quite underwhelming. I wouldn’t have paid for it if I had to pay extra. The snorkeling looks more interesting but I would think you can get better deals outside of the hotel. The spa was good. My girlfriend and I had a coconut oil massage session that was fantastic, as you would expect from MO. Do make reservation early as my girlfriend tried to book a facial session in the morning and it was fully booked for the day. To conclude, bad hardware saved by good MO hospitality, and my girlfriend is becoming a fan just like all the other celebrities doing the ads for them :P. Hope it gets a proper renovation soon.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you are happy with our service and spa treatment. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. For guestroom and hotel facility, we have a renovation plan to upgrade in very near future. Thank you and look forward to welcoming back soon. Best regards, Joanna
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Alejandro wrote a review Sep 2020
2 contributions
Very nice stay, very nice and cozy pools, breakfast has a lot of fresh fruits and some variety of Chinese and western food, aircon should be a little bit colder in the room, very good service from Simon Tu, he was always trying to help with anything we need
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Review collected in partnership with 单个酒店
Date of stay: September 2020Trip type: Traveled with friends
Helpful
Share
Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant stay with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to welcoming back soon. Best regards, Joanna
Read more
bachmannw wrote a review Aug 2020
Beijing, China20 contributions27 helpful votes
We stayed 8 days here and we have been not very pleased with our choice. What was good? - Baby pool with real sand “beach” - All in all good breakfast - Fast wifi almost everywhere What was not good - Hotel is surrounded by a military zone, one can’t just go out for a walk, connected just by a small road with Sanya/need a taxi to get out - Several times long waiting for buggy service for transportation at the property - Room service often works only when personally instructed (towels, bottled water) - Cheapest instant coffee possible at the room - Do-not-disturb indicator and Make-the-room indicator ignored - Pool area cleaned only like every 3 days, rubbish from days ago can be find every morning - Pool area toilets not cleaned for several days - Beach chair matts are not removed over night, so after raining can’t be used for a day or two - Lifeguards on the pool area often play their phones instead watching the kids - Many staff seem to be interns or temporary like students working here during holiday, not professional and not reliable
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you are happy with our Kids Pool and breakfast. Our ultimate privacy featuring one bay one hotel, hotel guests can stroll along the 1.2km beach. But the military gate needs to verify guest reservation information when you travel outside and re-enter to the hotel. We are sorry that our service did not meet your expectation. We have reviewed your comments with our management and have taken actions for improvements to insure we are able to providing quality service to hotel guests. Thank you for your feedback and look forward to welcoming back soon. Best regards, Joanna
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吴铮zheng wrote a review Aug 2020
2 contributions
暑假的三亚之行,选择了亚龙湾的丽思卡尔顿和大东海的文华东方,这两家酒店以前都住过不下一次,而这次的文华东方,突破了我对酒店退步空间的想象下限。 毕竟是疫情期间,整个暑假我们经历过云南松赞系列,青岛香格里拉,以及三亚两家,每家酒店都面临重启高负荷运营的难题,但是,文华东方显然没有做好重新迎来高客流的准备就匆忙上阵了,严重差评。 我们住了四晚,除了所有住客都经历过的——泳池不提供瓶装水;客房及泳池毛巾都有一股馊味,每天都有;早餐排队;电瓶车排队;餐厅点单算错账;我们还体验了一些非常特别的: 1、8月11号中午,被关在房外半个小时。一家四口游泳回到房间,发现房卡刷不开门,就近找到服务员,房卡仍不好用,判断是房锁出现问题;这时服务员用内部电话报修求助,我看了她的电话,12点整,后来又催过两次,期间还有一个大堂经理路过来看了一眼,最后等工程部来,我们可以进门,是12:30;而且,最后我们热得奄奄一息,眼看就可以进门,工程部的人还说要验证身份,好吧,我是闲的蛋疼,大中午的三亚在门口跟你们逗着玩的。。。 2、8月12日晚,在室外的BBQ晚餐,买好单坐下准备再聊会天,家人(成人)坐的椅子猝不及防的断了一条腿,整个人摔到桌子下,周围的人都惊着了,纷纷过来关心,唯独不见餐厅经理,所幸只是擦伤了一点皮,并无大碍,我们也就没有刻意索赔。第二天我把此事给管家反映,值班经理并木有搭理我,只收到餐厅经理的一个电话,说给我们送个果盘,好吧,我可能真的很缺个果盘吃。。。于是我也没有搭理他 3、在携程买的套餐,我是两个套餐连用,按约定应有两个欢迎果盘,然而,就在我给管家反映后,也没有看到果盘,包括餐厅经理说是要表示歉意的那个。。。无影无踪 4、8月13日,在落日吧吃饭,点餐的服务员完全不知道什么菜是什么菜,可怜兮兮的一个字一个字照着抄菜谱,一问,原来,根本就没有经过培训就上岗了。这个情况并不特殊,前台接待我的管家,入职4天,报价出错;开电瓶车的司机是临时工;中餐厅的服务员算错账(一斤石斑要收我们一公斤的钱); 以上,是号称奢华酒店的文华东方,令人失望。
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Date of stay: August 2020
Value
Location
Service
Room Tip: if travel to Sanya, you'd better choose another hotel!
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Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
尊敬的宾客,您好!很抱歉我们的服务未能让您满意。我们非常看重您的反馈意见,酒店管理层已经针对每一条做出了改进和行动方案以确保宾客能与我们度过一个愉快的假期。一海湾一酒店,低楼层庭院式园林建筑,一梯两户步梯直达客房,私密的环境让三亚文华东方酒店在2020年再次闪耀在喜欢海岛度假的客人视线中。入住我们酒店的客人可以浮潜与海底世界的热带鱼群共舞,搭乘帆船乘风破浪,或者漫步柔软的海滩静享悠闲时光。感谢您选择我们并期待您再次回来!
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PRICE RANGE
$186 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, sanya hotel sanya, mandarin oriental hotel sanya
LOCATION
ChinaHainanSanyaHedong
NUMBER OF ROOMS
281
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Frequently Asked Questions about Mandarin Oriental, Sanya
Which popular attractions are close to Mandarin Oriental, Sanya?
Nearby attractions include Luhuitou Park (2.4 miles), Dadonghai Beach (1.6 miles), and Phoenix Island Sanya (2.3 miles).
What are some of the property amenities at Mandarin Oriental, Sanya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Sanya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Sanya?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
What are some restaurants close to Mandarin Oriental, Sanya?
Conveniently located restaurants include Sanya dolphin sports bar & grill, Linjie Xiangwei Seafood Restaurant, and Cucina Italian Restaurant.
Are there opportunities to exercise at Mandarin Oriental, Sanya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, Sanya have an airport shuttle?
Yes, Mandarin Oriental, Sanya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Sanya?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Sanya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Sanya?
The staff speaks multiple languages, including English and Chinese.
Does Mandarin Oriental, Sanya have any great views?
Yes, guests often enjoy the harbor view available here.