Mandarin Oriental, Sanya

Mandarin Oriental, Sanya

Traveler (3916)
Panorama at the Mandarin Oriental, Sanya
360
Panoramas (6)
Beach
Pool & Beach (753)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

5.0
#2 of 557 hotels in Sanya
Location
4.4
Cleanliness
4.7
Service
4.7
Value
4.3
Hainan is a tropical paradise home to miles of beaches, majestic mountains and Mandarin Oriental, Sanya. Combining a contemporary décor with ethnic touches, our rooms, suites and villas are beautifully designed. From beachside dining to elegant Cantonese cuisine, we offer a range of restaurants and bars, all with fabulous menus and breathtaking views. Embark on a journey to physical and mental wellbeing with a visit to our serene spa village and fitness centre. Our peaceful tropical setting offers the ideal environment for business meetings, weddings and special occasions. Whether you want to relax, keep your children entertained or explore our beautiful resort, our extensive leisure facilities will keep you busy.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Diving
Kids stay free
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga room
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Snorkeling
Babysitting
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Ocean View
Languages Spoken
English, Chinese

Location

12 Yuhai Road, Sanya 572008 China
Name/address in local language
6,801Reviews16Q+A88Room tips
Traveler rating
  • 6,374
  • 312
  • 61
  • 20
  • 35
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Charles T wrote a review Sep 2020
Shanghai, China4 contributions3 helpful votes
4.0 of 5 bubbles
Had a trip just before the October Holiday to avoid the crowd. The location of the hotel is not far from the city, but it is in an slightly isolated area controlled by the military. A short drive (like 2km) and will bring you to quite a number of well know eateries in Sanya. Just don’t expect you can walk to the city though.

The room is clearly dated. When we check in the fridge in the room was not cold at all (drinks in the fridge are complementary, so it MATTERS :P) as the fridge is broken and they put it at a spot with no ventilation. The door hinge outside of the fridge broke when we were there. The only facility that I am impressed with was the swimming pool. It is massive and relatively well maintained. It has a long stretch straight area for “lap swimming” and also other more relax area as well as a water slide.

Service staff, however, was quick in addressing the issues. Particularly a little girl called Joany, who was nice enough to add me on Wechat, so I can tell her all the issues as I experience them, where she addressed them all right away. She also made a few restaurant suggestions on meals, desserts, drinks etc which turn out to be fantastic.

The hotel clearly needs some work to improve the facilities, but in service industry it’s always the staff service that matter the most.

On additional services, the hotel host sailboat and snorkeling session where my packages included the sailboat, which was quite underwhelming. I wouldn’t have paid for it if I had to pay extra. The snorkeling looks more interesting but I would think you can get better deals outside of the hotel. The spa was good. My girlfriend and I had a coconut oil massage session that was fantastic, as you would expect from MO. Do make reservation early as my girlfriend tried to book a facial session in the morning and it was fully booked for the day.

To conclude, bad hardware saved by good MO hospitality, and my girlfriend is becoming a fan just like all the other celebrities doing the ads for them :P. Hope it gets a proper renovation soon.
Read more
Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Oct 11, 2020
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you are happy with our service and spa treatment. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. For guestroom and hotel facility, we have a renovation plan to upgrade in very near future. Thank you and look forward to welcoming back soon. Best regards, Joanna
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SWoolstone wrote a review Jan 2021
Braunschweig, Germany32 contributions12 helpful votes
5.0 of 5 bubbles
The Mandarin Oriental is located in a military zone which makes it the only hotel at the beach. It offers a large waterfront with two sand beaches, where you can go swimming. A coral reef is just in front of the resort, hence you can easily go for snorkeling in the shallow waters. In addition, this hotel has a watersport station, where you can rent SUPs, kayaks and most important to us, catamarans for sailing.
The rooms are located at the bottom of a hill and are embedded in wonderful tropical vegetation.
The resort offers huge sweet water pools, probably one of the largest we have ever experienced anywhere.
The service is good for a Chinese hotel with very caring staff. It has an Chinese restaurant serving evening buffet dinner outside alongside the waterfront as well as a top-class Italian restaurant.
The Sunset bar is beautifully located with a nice view over the ocean. Live music is played at night and the drinks are well made. And it got Nikki, probably the most charming and best bar manager we have ever found in China!
Read more
Date of stay: January 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanna Lin, Marketing at Mandarin Oriental, Sanya
Responded Jan 5, 2021
Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to welcoming back soon. Best regards, Joanna -Assistant Director of Sales & Marketing
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
braunschweigtraveler wrote a review Dec 2020
Braunschweig, Germany386 contributions190 helpful votes
5.0 of 5 bubbles
The Mandarin Oriental Sanya is a delightful piece of paradise - close enough to the city’s Phoenix airport and other infrastructure, yet secluded from the hustle and bustle of Dadonghai.

The grounds are very attractive, with impeccably manicured lawns and an array of swimming pools catering to different tastes. Snorkeling in Coral Bay and discovering colorful fish off the hotel‘s private beach was another pleasant surprise. So was the cocktail happy hour and the reasonably priced snacks in the breathtaking setting of the aptly named "Sunset Bar.

The only glitches were that the room we were initially offered had a mouldy smell and that after a ride in the hotel‘s private taxi the driver was unable and initially unwilling to find our final destination. However, both issues were resolved quickly by the hotel‘s super-responsive staff.

First and foremost, it was a select group of staff who made our stay outstanding: Nicky, Nicole and Carrie with their charming friendliness, helpful attitude and excellent command of English helped us out whenever we needed something. They responded instantly to all the messages we sent them to their WeChat accounts. With their welcoming spirit, they made us feel like we were their personal guests. Their service and attitude is outstanding and unparalleled. Thanks and kudos to those three exceptional hospitality professionals!
Read more
Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Joanna, 行銷 at Mandarin Oriental, Sanya
Responded Mar 14, 2021
Congratulations on exploring Coral Bay and enjoying a secluded tropical island vacation at Mandarin Oriental. I'm glad you're satisfied with our service. Daily cleaning and disinfection, health guard, peace of mind to stay! One bay and one hotel, low floor courtyard garden architecture, a ladder of two steps to the guest room, the private environment makes the Mandarin Oriental Sanya is favored by island vacationers. Guests at our hotel can enjoy a 32-degree outdoor pool with a heated ocean view, snorkel at the hotel's beach and dance with the world's tropical fish, ride on a sailboat, or stroll along the soft beaches. China Free Group duty-free experience shop has opened, you can experience one-stop VIP shopping in the hotel without leaving home. Thank you for choosing us and look forward to seeing you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shawn Y wrote a review Aug 2021
1 contribution
1.0 of 5 bubbles
This is by far the worst experience I've had among all the luxury hotels (Six Sense, Rosewood, Park Hyatt etc.) and I honestly think Mandarin Sanya should not hold the Mandarin name.

I will give 2 examples, though there are many more examples.

First one is the receptionists accepted people cutting the line and when I went over to argue with her, she said "we prioritize guests who are checking out". Not to mention that I was also checking out, in what universe should this rule prevail? And why on earth there are only 2 receptionists working at 11am?

Second example is really the cleaning. We asked for some towels and it was delivered after at least 40min. The room cleaning was also pretty late at 3-4pm despite the fact that we went out in the morning (hence the best time) and came back in the afternoon.

I hope you guys can really think about the service quality, until then, I am no longer a fan.
Read more
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace wrote a review Dec 2021
1 contribution
5.0 of 5 bubbles
It's expensive, but it all feels worth it. Mandarin Oriental feels like a true experience, not just somewhere to stay. The food is good for Westerners and the perks for being a "fan" are worth it considering it's free to sign up.

We were very well taken care of by Mihai and Nicky.

The only thing to keep in mind is table service at restaurants takes quite a while. It was a bit annoying when you're waiting for food and hungry.
Read more
Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taakje wrote a review Jan 2021
Guangzhou, China8 contributions4 helpful votes
5.0 of 5 bubbles
This MO was amazing! It is situated in a very calm spot of Sanya. Besides the location, the service was perfect. Mihai has given us a very nice warm welcome tour and even called us one day in advance to make sure if we needed some hotel services (pickup etc.). Basically the hotel has everything you need, you don't have to leave the hotel at all. Mihai is a really experienced hotelier, he really knows how to take care of his customers. Two thumbs up for Mihai! Another important staff who made our xmas week complete was Ben (of the F&B). The reservations, food, hospitality were unforgettable. Thank you Ben and Mihai for your service! See you (definitely) next time!
Read more
Date of stay: December 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Joanna, 行銷 at Mandarin Oriental, Sanya
Responded Mar 14, 2021
Congratulations on exploring Coral Bay and enjoying a secluded tropical island vacation at Mandarin Oriental. I'm glad you're satisfied with our service. Daily cleaning and disinfection, health guard, peace of mind to stay! One bay and one hotel, low floor courtyard garden architecture, a ladder of two steps to the guest room, the private environment makes the Mandarin Oriental Sanya is favored by island vacationers. Guests at our hotel can enjoy a 32-degree outdoor pool with a heated ocean view, snorkel at the hotel's beach and dance with the world's tropical fish, ride on a sailboat, or stroll along the soft beaches. China Free Group duty-free experience shop has opened, you can experience one-stop VIP shopping in the hotel without leaving home. Thank you for choosing us and look forward to seeing you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yazi Wang wrote a review Jan 2021
5 contributions
+1
5.0 of 5 bubbles
Mandarin Oriental really nails it !!

Enjoy every second in the room, just the right amount of everything, the mattresses are super comfy and the size of the room is huuuuuuuuuuge (I am surprised that their floors seem to be waxed, which I have never seen in a hotel anywhere).

What’s even more exciting is the facilities, heated swimming pools, bars and beaches, as well as a buffet restaurant with unlimited supply of lobsters and oysters. I have stayed in many hotels in Hainan, and honestly their facilities are indeed the second to none.

Finally, I want to thank all the staff for their warm services during my girlfriend and my stay. All the staff we met were very very friendly and kind.

If I return to Hainan, mandarin oriental is without question the No.1 go-to-destination for my stay.

PS: Special thanks to the room manager Tina. Had an urgent online meeting that needed a quiet environment when i was just about to check out and Tina tried everything to help and certainly had made a very good arrangement so that everything runs smoothly, can’t thank you enough !!
Read more
Review collected in partnership with 单个酒店
Date of stay: January 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Joanna, 行銷 at Mandarin Oriental, Sanya
Responded Mar 14, 2021
Congratulations on exploring Coral Bay and enjoying a secluded tropical island vacation at Mandarin Oriental. I'm glad you're satisfied with our service. Daily cleaning and disinfection, health guard, peace of mind to stay! One bay and one hotel, low floor courtyard garden architecture, a ladder of two steps to the guest room, the private environment makes the Mandarin Oriental Sanya is favored by island vacationers. Guests at our hotel can enjoy a 32-degree outdoor pool with a heated ocean view, snorkel at the hotel's beach and dance with the world's tropical fish, ride on a sailboat, or stroll along the soft beaches. China Free Group duty-free experience shop has opened, you can experience one-stop VIP shopping in the hotel without leaving home. Thank you for choosing us and look forward to seeing you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kyokukei wrote a review Mar 2021
3 contributions
1.0 of 5 bubbles
Untrained staffs, bad attitude, no one helps when you need. Bad but over priced food in restaurant..can you imagine a city where is famous for seafood, then in a so-called five star hotel you ordered a fried seafood rice with less than 1 shrimp and not a fresh one, iced shrimp? How Ridiculous !
Read more
Review collected in partnership with 单个酒店
Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily A wrote a review Oct 2021
11 contributions14 helpful votes
5.0 of 5 bubbles
Overall a great experience for a few days getaway in Sanya. The staff was very attentive, kind, and helpful. The beach of the hotel is one of the better options in Sanya but still a bit too rocky and not a long enough stretch to go for a real walk. I had one incident while there in which I was woken up early at 7am due to loud road repairs. However, it was dealt with very quickly and never happened again. The hotel handled it very well, even offering champagne as an apology which was greatly appreciated. Super professional staff. The room I was in had direct access to a shared pool, highly recommend. You could also get out of the pool and be on the beach in a second. The only downside is that for the price, the room is a little bit small and a bit outdated in style.
Read more
Date of stay: October 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Take the room with pool access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrInternational85 wrote a review Jun 2021
Shenyang, China8 contributions
+1
5.0 of 5 bubbles
Spent five nights at the Mandarin Oriental for my wife and I's anniversary. We booked a pool pavillion room for the five nights.
Immediately upon arrival, staff unloaded our luggage and we didn't have to touch them until we reached ourlovely room. Room was fantastic. Selling point is the pool right outside the door. To open the sliding glass doors and walk into the pool and see the ocean right in front of you was a real treat. Very romantic.
Dining was excellent. Never had a bad meal. Had a drink every night at Sunset Bar. The staff was very attentive. Nicky, in particular always made sure we were treated like royalty. The duo singing was talented and set a nice vibe.
The grounds of this resort are simply amazing. Doesn't feel overcommercialized , more like peace and tranquility in a tropical rainforest. Never seems crowded and every staff member smiled and welcomed us throughout our stay. Mihai, manager of guest relations, has an amazing talent for attentiveness and customer service. Always made sure we were satisfied and even sent us off with a goodbye gift upon our departure. Really made our stay special. It's the little things in life that separate the good from the great.
We did visit several other resorts in Sanya during our stay and left each resort feeling even more satisfied that we chose Mandarin Oriental. The staff and service at M. O just exceeded all other resorts. They truly make you feel as if they enjoy their jobs. Sign of a well run resort. If we are ever to return to Sanya there's no reason to even consider another resort for our stay. Almost shed a tear when it was all over. Perhaps I did, but I'd never admit it!
Read more
Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Flohk59
Hong Kong, China23 contributions51 helpful votes
Beach access is difficult and not recommended, lots of rocks and rough water. The sea is fairly clean though. On the other hand, they have several large and very nice pools!
Answer from WireTappingTrump
3 contributions
Although I have been there, it was a business conference without massages. We were also using local currency. This being said, the whole place seemed dealt with customers in a five-star manner.
Standynz asked a question Jul 2016
2 contributions
What exactly is included in the coral club offering?
Answer from MOSanya
China3 contributions
Dear Standynz, Please kindly refer to more details about Coral Bay Club as below: Benefits:  Round-trip transfer from Sanya International Airport to the resort  Exclusive access to the Cliff Lounge (including breakfast, afternoon tea, cocktails and gourmet snacks)  Lunch or dinner every day in any of the resort’s restaurants including our award-winning beachfront restaurant Fresh, renowned Cantonese restaurant Yi Yang and our weekly MO BBQ  Complimentary Wi-Fi or broadband internet access  Upgrade from a standard treatment suite to a VIP villa in our award-winning spa  Daily selection of fresh tropical fruits in your room  A complimentary bottle of wine on arrival  Complimentary laundry (up to six pieces per day) Terms & Conditions Coral Bay Club privileges cost CNY 999 per person per night and must be booked for the entire stay. Offer is not available for group bookings. Lunch or dinner is based on a set menu or selected a la carte courses depending on the restaurant. All offers must be used within the period of stay and the offer is subject to availability. We look forward to welcoming you to Mandarin Oriental, Sanya, whenever your travel plans allow. Should you need any further assistance, please feel free to contact us.
Answer from Anya
1 contribution4 helpful votes
Добрый день. Нет, на территории Мандарин ориенталь не услуги BBQ в личных целях.
Jay L wrote a tip Nov 2023
1 contribution
1.0 of 5 bubbles
"I would stay away from this location."
Read full review
Sammi J wrote a tip Apr 2023
1 contribution
1.0 of 5 bubbles
"View is good."
Read full review
Tom wrote a tip Dec 2021
1 contribution
5.0 of 5 bubbles
"ocean breeze rooms are very nice"
Read full review
Emily A wrote a tip Oct 2021
11 contributions14 helpful votes
5.0 of 5 bubbles
"Take the room with pool access"
Read full review
CTMerebear wrote a tip Feb 2021
Beijing, China102 contributions49 helpful votes
5.0 of 5 bubbles
"the villas were well worth the extra costs"
Read full review
Not the right property for you?
There are more places to choose from in the Sanya area.
PRICE RANGE
$237 - $275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, sanya hotel sanya, mandarin oriental hotel sanya
LOCATION
ChinaHainanSanyaHedong
NUMBER OF ROOMS
281
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MANDARIN ORIENTAL, SANYA - Updated 2024

Frequently Asked Questions about Mandarin Oriental, Sanya
Which popular attractions are close to Mandarin Oriental, Sanya?
Nearby attractions include Luhuitou Park (2.4 miles), Dadonghai Beach (1.6 miles), and Phoenix Island Sanya (2.3 miles).
What are some of the property amenities at Mandarin Oriental, Sanya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Sanya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Sanya?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
What are some restaurants close to Mandarin Oriental, Sanya?
Conveniently located restaurants include Sanya dolphin sports bar & grill, Cucina Italian Restaurant, and Linjie Xiangwei Seafood Restaurant.
Are there opportunities to exercise at Mandarin Oriental, Sanya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, Sanya have airport transportation?
Yes, Mandarin Oriental, Sanya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Sanya?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Sanya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Sanya?
The staff speaks multiple languages, including English and Chinese.
Does Mandarin Oriental, Sanya have any great views?
Yes, guests often enjoy the harbor view available here.
All Sanya HotelsSanya Hotel DealsLast Minute Hotels in SanyaHotels near Mandarin Oriental, Sanya
Things to DoRestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars