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Sheraton Sanya Haitang Bay Resort

Traveler (284)
Room & Suite (59)
Pool & Beach (37)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Airport transportation
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Ocean View
HOTEL CLASS
Hotel links
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Special Offer:Unlock Member Rates!
Hotel deals
152Reviews
4Q+A
19Room tips
Traveler rating
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Popular mentions
I’m currently staying in this property on a family holiday for 8 nights. This is a property with great facilities with a number of swimming pools, yes a number of.... pools😊 of different depth levels, 2 ft, 3 ft, 4ft and 5ft for all guests from toddlers to adults. The Resort
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Response from Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded Jan 1, 2019
Dear Guest, Greeting from Sheraton Sanya Haitang Bay Resort. It was a great pleasure to hear your experiences in the hotel. We are very sorry for the service problems that you can't have a wonderful vocation in our hotel. From your experiences, We know it took your long time to wait some desserts or drinks, we will feedback to related departments and take some measures to make progress. Service level is very important for the hotel, please believe us that we always want to provide good sevice for our guests. On the other hand, thank you for your compliment to our hotel, hope you can see our porgress when you check in our hotel next time, Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Shearton Sanya Haitang Bay Resort. Hope you had safe travels to your next destination, best wishes to you and your family.
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A large and more “mass market” hotel (a “standard” Sheraton ie like those US Sheraton hotels, ie basic) with 500 rooms. The building a bit old but the room is new, clean, and comfortable (part of the hotel already remodeled / renovated recently). [The other Sheraton in YL Bay is
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Response from Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded Sep 13, 2018
Dear SPG Guest, Greeting from Sheraton Sanya Haitang Bay Resort. Thank you for choosing and writing down such detailed comment. It was a great pleasure to hear your experiences in the hotel regarding the services. It's a great honor for us to hear your praise of the hotel , we always wanted to provide more satisfactory service to our guests. About you mentioned, we agree with you advice and we will try to improve our service attitude, more smiles or friendliness can make you feel warmer. On the other hand, we will consider put the wine glasses and coffee machine in the SPG member room as you said. As you see, out hotel is still making progress. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Best wishes to you and your family. Looking forward to seeing you again soon
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the hotel rooms, pools, private beach and kids activists are very good. We had wonderful time there but front office staff service attitude and the way she talked to us made us feel very uncomfortable...we won't recommend our friends to stay for sure.
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Response from Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded Sep 13, 2018
Dear Guest, Thank you for your support and It was a great pleasure to hear you that you had a wonderful time in our hotel. Your encouragement give us more confidience to work hard in our daily life. But we are deeply sorry to see that you are not satisfied with the attitude of front office staff. Please allow me to apologize to you on behalf of the hotel. We will try to communicate with relevant departments and to improve the attitude of staff in our hotel. We are very sorry and please try to forgive us. Hope you can see our porgress when you check in our hotel next time, we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Best wishes to you and your family. Looking forward to seeing you soon.
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I have stayed in Sheraton on May.I am so happy with the service provided by front office staff they talk in English but I think for other staff there is language problem. The Room on 7th floor near beach side is so amazing with beautiful view.Staff are very kindly,the
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Response from SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded Jun 7, 2018
Dear Guest, I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Sheraton service we are renowned for! Thank you for your support and It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. I wish to thank you for your valued comments and we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Looking forward to seeing you soon.
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After this trip i know i will definitely stay here again the next time. The transportation is very convenient, the environment is very clean, the internal facilities are good, mainly the attitude of the waiter is very humble. In particular, the room attendant knowing that my
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Response from SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded Jun 7, 2018
Dear Guest, Greeting from Sheraton Sanya Haitang Bay Resort. It was a great pleasure to hear your experiences in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Looking forward to seeing you again soon
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Previous
Are there many restaurants nearby for dinner? What are prices like? Thanks:)
There are several 5 star hotels of all major hotel groups on the same line so if you are looking for varieties you can try restaurants inside different hotels ( at 5 star hotel prices obviously) Besides that, there’s a small mall ( say shopping complex) with a some restaurants and super market in walkable distance. There’s also a live seafood market where you can buy your choice of sea food and get it cooked in one of the restaurants there for a nominal charge. It costs around RMB 100 per person at average if you go as a group or family ( In Chinese restaurants , you order a number of dishes and share). Less the number of people, you either have less varieties or spend more.
1 vote
Есть ли трансфер в Санью от отеля?
Does this resort have a private beach?
Nope
1 vote
"We stayed on the fourth floor with a garden view room. It was nice and I have no complaints."
"Just go to other 5 stars in the area"
"Its a BIG hotel, make sure you in the middle"
"Better to have seaview room."
"first floor with swim up is awesome!"
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PRICE RANGE
$80 - $185 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanSanyaHaitang Bay
NUMBER OF ROOMS
500
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