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Renaissance Sanya Resort & Spa

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Traveler (1062)
Room & Suite (251)
Pool & Beach (127)
Overview
  • Excellent60%
  • Very good27%
  • Average9%
  • Poor2%
  • Terrible2%
Travelers talk about
“star fish market”(19 reviews)
“star anise”(16 reviews)
“bowling alley”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Renaissance Sanya Resort & Spa
Special Offer: Member Rates
Hotel deals
Contact Info
Name/address in local language
Offers from Renaissance Sanya Resort & Spa
Special Offer: Member Rates
Hotel deals
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Reviews (620)
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320 results
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161
96
39
14
10
Show reviews that mention
All reviewsstar fish marketstar anisebowling alleykids clubhaitang baystarfish marketprivate beachred star restaurantbreakfast buffetchinese restaurantseafoodnational holidaysgrand oceanlagoon poolpresidential suitethe general managerwide selection
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1 - 5 of 320 reviews
Reviewed 3 weeks ago via mobile

In general it's an ok hotel, but probably one of the worst Renaissance I have ever stayed. The hotel itself is good, decent rooms. Nice pools, nice beach too, even though the ocean is too rough to swim in. The service is very disorganized. The...More

Thank xc813
Reviewed January 14, 2018 via mobile

Stayed here recently for business and can honestly say this is the worst hotel experience of my life. I am a regular business traveler and have never come across such poor service. Nothing in the hotel functions properly, rooms are not cleaned to any basic...More

2  Thank MeghanGallagher
Response from RenaissanceSanya, Director of operations at Renaissance Sanya Resort & SpaResponded January 16, 2018

Dear Ms. Gallagher Thank you for taking the time to share your experience staying at our resort. We sincerely apologize for the absolutely failing your basic expectations. You certainly have every right to be extremely disappointed. We acknowledge that we have many areas for improvement...More

Reviewed January 1, 2018

We stayed here for one night as a part of our Sanya trip and were impressed with the property which is very huge and bang on the Haitang bay with its own private beach.The location is a bit far from the Sanya airport and it...More

Thank Kshitij2003
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded January 6, 2018

Dear Kshitij2003 We appreciate your feedback on tripadvisor and thank you for taking the time to share your experience with us. We also apologize for failing to meet some of your expectations. We believe that there are still many areas for us to improve on...More

Reviewed December 25, 2017

We had initially booked a club room at the Sofitel for our trip to Sanya but ended up taking the cheaper option of this hotel after my father in law decided to tag along and double our expenses.... Anyway I digress. The hotel and grounds...More

Thank TheBeijingDeva
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded December 28, 2017

Dear TheBeijingDiva Thank you for taking the time to share your experience at our resort on tripadvisor. We are delighted that your family enjoyed the stay and appreciate your commendations, which we certainly would share with the ambassadors. We alsomapologize if we failed to exceed...More

Reviewed December 12, 2017

we'd recently encountered the hotel through a friend who'd stayed there before. our requirements were quite simple. have a room that enables us to walk to the beach (without crossing any street, etc) and got a room with a beautiful view, metres from the beach....More

Thank jsingap0re
Response from RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & SpaResponded December 13, 2017

Dear Mr. jsingap0re We appreciate the time you have taken to share your experience staying at our resort. We are delighted to hear that you enjoyed the moments here, which we will certainly share with our ambassadors. We also apologize if we failed to exceed...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Beachfront
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Tennis Court
Details
Price range
$85 - $160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#9 Top resorts Hotel in Sanya
#21 Spa Hotel in Sanya
#22 On the Beach Hotel in Sanya
#23 Luxury Hotel in Sanya
#40 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$85 - $160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#9 Top resorts Hotel in Sanya
#21 Spa Hotel in Sanya
#22 On the Beach Hotel in Sanya
#23 Luxury Hotel in Sanya
#40 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (1062)
Room & Suite (251)
Pool & Beach (127)
Dining (52)
Family and Play Areas (12)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
Nelson G
July 29, 2017|
AnswerShow all 2 answers
Response from RenaissanceSanya | Property representative |
Dear Mr. Nelson G Thank you for the inquiry. The package is for the Grandparents+Parents+kids and it comes with 2 rooms already. Otherwise it would be very crowded even in our spacious room. You may like to book directly... More
0
Votes
Emelie CY C
Hi there. I was booked 2 bookings through online travel agent -Expedia under name Ms. Cheung Ching Yi & Ms. Chan Hau Yee for 3 days 2 nights. Could you remark that we would like to request **connecting room** on non smoking floor with higher floor and nice view. Base on our booking we did not included the Breakfast and internet access. May I know any promotion upgrade to nice room such as executive floor or others? Cause we would like to include both with nice price if possible. This is our first time travel to Sanya therefore we don't have any ideas and plans, hope you can provide more information us I do appreciate it. By the way, how long does it takes from airport to hotel ? Any transportation suggestion? If I take a taxi how far and how much for that? Since I search on website shown hotel do have shuttle bus is it free or pay extra charges? Also when I go to downtown by hotel shuttle is there any charges? If lovely that send me the timetable of bus schedule.
June 3, 2017|
Answer
Response from RenaissanceSanya | Property representative |
Dear Ms. Emelie CY Our apology that for some reason, your inquiry did not reach us in time. I understood that we did not exceed your expectation. we have sent a private message to you and look forward to hear from you... More
0
Votes
Room Tips
"best view and quiet floor"
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"best views"
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"Rooms higher up will have a much better view"
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"Higher floors, better views!"
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