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Doubletree Resort by Hilton Hotel Sanya Haitang Bay

#27 of 1,178 Hotels in Sanya
Certificate of Excellence
4.0 of 5
Hotel website
Haitang Road, Sanya 572000, China
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1 room 1 adult
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Doubletree Resort by Hilton Hotel Sanya Haitang Bay
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229 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

The staffs are very friendly and helpful. The hotel comes with complementary wifi and cookies upon check in. However, the location is a bit far from the city which takes about45 min. Overall it is a pleasant stay with DoubleTree.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peng-Kong W
Hong Kong, China
1 review
3 of 5 stars Reviewed 3 weeks ago

We had a very warm welcome after a 30-minute drive from the airport through a lot of construction in the area. The entrance and resort as a whole has nice decor and perfectly manicured lawns / gardens. There is poor service at reception and inefficient check-in service but checkout was very speedy. Mediocre buffet quality given the price, but beautiful... More 

Helpful?
Thank Sarah T
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 27, 2015

The hotel is situated at the seashore, 30 minutes car ride from the SYX airport. Two big buildings streched out from the lobby to the beach area. Pretty garden with comfortable swimming pools. The beach with white clean sand. Food is presented with asian dishes. I had a problem to understand how different dishes could be mixed (at the same... More 

Helpful?
Thank Геннадий В
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 11, 2015 via mobile

We were staying in other hotels but decided to go for dinner at Pacifica in Double Tree. The manager Yoyo was good looked after us well. We are just disappointed with the quality of food as well as the portioning of the dishes. The iPad (menu) which is complicated and was not friendly use. All of us ordered for 280g... More 

Helpful?
Thank Nantha81
Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 19, 2015

Staying at another hotel for more than a few nights you begin to get tired of the same dining options. We decided to go to Conrad for dinner, but seeing the Western restaurant completely empty wasn't inspiring. That's when we were told the buffet at Double Tree would be livelier. So we walked next door, checked out the options and... More 

Helpful?
Thank Gina L
Marlene P, Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Gina L, Thank you very much for choosing us for your dinner and sharing your experience on your dinner with us! We are sorry to learn the disappointing experience you encountered in our resort. Please accept our sincerest apologies for all the inconveniences caused. We’re now investigating and adjusting to deliver better service for all gourmets. And for the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 23, 2015 via mobile

I went there with my BFF for a relaxing vacation. Like what we have pictured, beach, sea, sunshine... Yes the resort met our expectations, but the service surprised us tho. The girl who picked up the phone before my arrival was too new to know all stuff. She was just an intern and I totally understood. When I got there... More 

Helpful?
Thank Sophie L
Marlene P, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Sophie L, Thank you very much for choosing us for your recent stay with us. I was so very disappointed to learn that you did not receive our usual friendly DoubleTree service and that you were not recognized as a Hilton Honors member. Please accept my sincerest apologies for all the inconvenience caused to you and your best friend.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 6, 2015

There was cigarette ash on the bathroom floor and also dust balls and ash in the bedroom. I felt the worst thing about this hotel is the housekeeping staff. They don't seem to like wiping or vacuuming as the ash piles never got cleaned (I'm not a smoker) and also the table were sticky (I only had water). The hotel... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Howard M
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Howard First of all, please allow us to take this opportunity to thank your recent visit. We are sorry to learn the disappointing experience you encountered in our resort. Please accept our sincerest apologies for all the inconveniences caused. We have conducted a thorough investigation on all incidents and rest assured we will take all corrective measures to ensure... More 

Chicago, Illinois
Level Contributor
930 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 359 helpful votes
4 of 5 stars Reviewed May 27, 2015

As someone who has stayed at both the Conrad and Doubletree in Sanya, the Conrad is worth the extra money unless you get a great rate and are going during a time that is not as busy. Overall, the 2 best attributes were the service (Grace at the front desk & Isabelle at Pacifica) + the room / upgrade and... More 

Helpful?
1 Thank Shelliu
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Shelliu, Thank you very much for choosing us for your vacation and sharing your experience on your recent stay with us! We are so delighted to learn that you enjoyed your vacation for holiday season here at DoubleTree Resort by Hilton Sanya Haitang Bay and Conrad Sanya Haitang Bay. It was an absolute pleasure having you staying with our... More 

Columbus, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

Great staff friendly and attentive. Grounds were beautiful and the pool was amazing. Great for families and location is one of the best on the bay. Will definitely return for another trip in the future.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Frank C
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear Frank, Thank you so much for your recent visit as well as sharing your experience! We are so delighted to learn that you enjoyed your vacation here at DoubleTree Resort by Hilton Sanya Haitang Bay! It was an absolute pleasure having you staying with us. Thank you again for your kind words about our staff, grounds and pools. We... More 

Hong Kong
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed February 19, 2015

First time in Sanya and I would say - plain and simple - never again. There were just too many low-lights everyday that catch us in surprise during the 4 days we were there. Overall, the staff would require more training, the hotel management needs serious improvement and it would be great to use some signages as well. Now on... More 

Helpful?
2 Thank fluffc11
Markus K, General Manager at Doubletree Resort by Hilton Hotel Sanya Haitang Bay, responded to this review

Dear valued guest, Thank you very much for choosing us for your recent stay with us. I am so sorry to learn that you had some disappointing experiences during your stay, please accept my sincerest apologies for all the inconveniences caused. We will try our best to strengthen efficiency on training to ensure those incidents will not happen again in... More 

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