CONRAD SANYA HAITANG BAY

4.5

Location

Cleanliness

Service

Value

Certificate of Excellence

Distinguished by its contemporary architecture styled on the French Riviera, Conrad Sanya Haitang Bay features 92 luxurious villas and rooms overlooking the blue ocean, set in a secluded haven, surrounded by tropical gardens. Upon check-in guests are ensured of an unforgettable arrival experience with unbeatable tropical views. Our friendly Conrad Sanya Haitang Bay Team provides each guest with dedicated professional and personalized service.

Full view

Property amenities

Pool

Free Parking

Room Service

Fitness Center with Gym / Workout Room

Restaurant

Bar/Lounge

Spa

Breakfast included

Airport Transportation

Babysitting

Banquet Room

Breakfast Available

Business Center with Internet Access

Children Activities (Kid / Family Friendly)

Concierge

Conference Facilities

Dry Cleaning

Indoor pool

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Paid Wifi

Public Wifi

Self-Serve Laundry

Shuttle Bus Service

Wheelchair access

Room features

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Luxury

Quiet

HOTEL CLASS

Hotel links

Visit hotel website

Special Offer:APAC Sale - Up to 25% off

Hotel deals

Full view

Contact

North Haitang Road, Haitang Bay Resort, Sanya 572000 China

Name/address in local language

+1 800-445-8667

Getting there

Sanya Airport22 mi

See all nearby hotels

Nearby restaurants

Sky Bar, The Sanya EDITION

2.3 miPub

BEACH BARBACOA AT EDITION, The Sanya EDITION

2.2 miAsian

The Jade Egret, The Sanya EDITION

2.3 miFrench

Chop House (Rosewood Sanya)

1.1 miBarbecue

See all nearby restaurants

Nearby attractions

Wuzhizhou Coral Island

4.3 miIslands

Mazu Temple of Sanya

2.5 miReligious Sites

Aquaventure Water Park

1.4 miWater Parks

The Lost Chambers Aquarium

1.6 miAquariums

See all nearby attractions

271Reviews

437Photos

3Q+A

28Room tips

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Popular mentions

the worst Conrad experience ever

the place looks fine, just bad maintenance, some of the pools are abandoned. The hardware is okay, the service is the terrible part. When the roof have water leakage problem, it took them a long time to fix it. By fixing, they just pull the pile and drain the water, they made…

Date of stay: December 2018

Response from Adventure36086122180, 公关经理 at Conrad Sanya Haitang Bay

Responded 2 weeks ago

Dear Guest, Thank you for your comments. Sorry to learn that you didn't had a perfect stay this holiday and rest assured my team has already sorted this out. Looking forward to begin of service you again one day in the future, should your travels ever bring you back to Sanya!

Hotel's Favorite

Service with a smile

Stayed in a Garden view Villa it was so comfortable I didnt want to come home. A big thank you to Marry Q (house keeping) she was absolutely amazing. It was a delight to open the door each morning to see her friendly smile, couldn't do enough for me. Also want to mention the…

Date of stay: June 2018

Response from Richard G, General Manager at Conrad Sanya Haitang Bay

Responded Jul 25, 2018

亲爱的 297412 很高兴阅读您对您的意见, 在您的逗留与我们, 非常感谢您确定我们的一些员工的名字, 这有助于我们确保适当的承认发生。再次感谢, 我们期待在未来的一天在海棠湾再次见到你。此致敬意 Richard

+1

When loyalty lets you down

Stayed at the Conrad as I am a gold Hilton member and I have to say this would have to be one of my worst Hilton experiences. At the start check in was so so slow and the fact that the staff member could speak very little English did not help. Nothing was able to be explained…

Date of stay: July 2018

Response from Richard G, General Manager at Conrad Sanya Haitang Bay

Responded Aug 2, 2018

Dear Alastair4, Thank you for providing this feedback on your recent stay with us at Conrad Sanya Haitang Bay. I was disappointed to learn of the various experiences that you have clearly articulated and would like to apologize for these issues, which affected your stay and were not up to your expectations of the Conrad brand. Please rest assured that I shall be addressing these inconsistencies one by one with my team here and we will continue to strive to provide the best possible service in the future. Our senior front office team are all proficient in English but it seems that increased training of all team members will be required. Pizza delivery through room service should not have more than 30 minutes and we apologize if it was longer than that. We will also conduct increased English training fir the order-taking team to ensure that they understand the ingredients better. Our gardening team should not have started noisy work at the time indicated and we will be addressing this with them accordingly. Finally, though your last stay with us may not have met your expectations, we do hope that you may consider staying with us again at some time in the future, in which case we would be delighted to take special care of the reservation and all aspects of your future stays, in order that you may enjoy an excellent time in Sanya, where Conrad can provide the service quality levels for which it has become renown and which we should like to provide to yourself once again. Yours sincerely, Richard

+7

Vacation

Our first vacation to Hainan Sanya, the hotel is superb. Nice amenities, room is big and clean, my son love the bath tub and private pool. The beach is also nice and hotel staffs are helpful. The hotel is better Big that you need buggy to bring you around. Nice 👍🏻

Date of stay: June 2018

Response from Richard G, General Manager at Conrad Sanya Haitang Bay

Responded Jun 7, 2018

Dear Joel, Thank you for taking the time to write this review on our hotel. The team and I are really glad to read how much you enjoyed your stay. We look forward to being of service to you again in the future if your travels ever brign you back to Haitang Bay. Best regards, Richard

Excellent service and great location

Ideally located with a beautiful beach and professional courteous staff. Beautiful comfortable villas and great breakfast. Also within close proximity to the Duty Free Mall and guests of Conrad enjoy an extra 5% discount off designer brands such as Gucci, Prada, etc.

Review collected in partnership with Conrad Hotels & Resorts

Date of stay: March 2018

Response from Richard G, General Manager at Conrad Sanya Haitang Bay

Responded Mar 30, 2018

Dear janetjchang. Thank you for your kind comments. Whilst it is indeed true that our location in Haitang Bay is very convenient for may attractions, that fact that you appreciated our staff as 'very courteous' was even more important to us. Thank you and we look forward to seeing you again one day in Haitang Bay. Bets regards, Richard.

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