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InterContinental Sanya Resort

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#10 of 1,281 Hotels in Sanya
Certificate of Excellence
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InterContinental Sanya Resort
InterContinental Sanya Resort
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355 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Can I just say Wow? This is my second time there, as you can still see my last review back in Nov last year regarding of unpleasant housekeeping service. But this time, Can I just say the service has been significant improved in the past couple of months. I would like to mention a few names who absolutely made my... More 

Helpful?
Thank Cindy S
Andreas K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Cindy S, It was a great pleasure having you with us at InterContinental Sanya Resort again. Whilst we are flattered by your comments, we are also glad to know that our service, food and SPA were able to meet your expectations. Also, It will be my pleasure to pass on your kind words of appreciation to our associates, in... More 

Yekaterinburg, Russia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

After visiting the Beer Factory for dinner me and my family decided to stay in this hotel for 1 night, just to have a look and compare to other 5 star international hotels in Sanya. And we were amaized by the hospitality of the staff and facilities of Intercontinental Sanya. The check in process was smooth and fast, the room... More 

Helpful?
Thank s11a
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I come here for drinks quite often, they definitely serve the best beer in this area. They can do a little change of ambience and setting tough. Buffet is poorly set up & of a 3 star hotel standard. Food is very very poor. They clearly need to be looked into. Poorly presented & taste as bad. I tried the... More 

Helpful?
Thank sylvia v
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

We appreciate you taking the time to inform us of where we have failed to meet your expectations, we have taken your comments seriously and have addressed them with the various departments in order to improve our Resort operations and to avoid any such poor service in future. Please accept our profound apologies for the shortcomings experienced and we hope... More 

Shanghai, China
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 9, 2016

About ten months ago, I hosted over 200 guest at Intercontinental Sanya for a luxury auto brand golf tournament. I continue to be thankful to the hotel team whom had collectively made the event perfect. Why 9.5 stars? - The management of the hotel team were attentive, and they were the motivating force that drove high hospitality service level consistently... More 

Helpful?
1 Thank KhunJoeOnTheGo
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Thank you for your kind words and we hope to continue the opportunity to be of good service to you and your guests on many more occasions. More 

Holland
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed August 8, 2016

A business relationship adviced me to go for one week to the IC Sanya resort, just to relax from the hectic period I had, and it was our first time in China. Because I am an Ambassador Platinum Elite and because we had some problems arriving on Sanya, we got a nice upgrade to a club pool villa. We also... More 

Helpful?
1 Thank Rene7
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Rene7 Thank you for choosing to stay at the Intercontinental Sanya Resort. I am happy to hear that you enjoyed our friendly service as well as our rooms. However it is disappointing to learn that our cuisine on this occasion did not meet your expectations. I will review your feedback with our culinary team to ensure our standards become... More 

Pijnacker
Level Contributor
185 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed August 4, 2016

For a stay at the Island of Hainan we choose for the Intercontinental. I must say that the staff is very friendly, but the property is not a 5 star Hotel. The food in the restaurants is not constantly of the same quality. They don't have a Chef in the kitchen who looks after this. So, when you order the... More 

Helpful?
Thank sabai77Pijnacker
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Sabai77Pijnacker, Thank you very much for staying at InterContinental Sanya Resort and taking your valuable time to share your experience with us. I am disappointed to hear that our food quality did not meet your expectations. We have taken action to enforce our culinary team with skilled employees. We are aware that our Club can be crowded, especially during... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2016

We arrived on an early flight and they checked us in at 11a instead of 3p. Our Club room comes with an outdoor patio with a king-sized day bed & a plunge pool, and has a garden view. The room is sleek, functional and designed to allow a lot of natural light and greenery. It has an outdoor shower which... More 

Helpful?
Thank MMCheng
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear MM Cheng Thank you very much for taking your time to share your experience at InterContinental Sanya Resort. I am very pleased to hear that you had a nice holiday in our Resort. Your positive comments motivate our team to go the extra mile. I look forward welcoming you back to our resort when ever your travel plans allow.... More 

Shanghai, China
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2016

As an IHG Spire Elite member we book a Club room and had requested an upgrade to an ocean view room, the up grade was granted but in fact we extended the stay and went back to the club room, the rooms are great, clean and have a nice view, very nice resort, the staff was fantastic, the breakfast area... More 

Helpful?
Thank Fshanghai
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Thank you for choosing to stay at the Intercontinental Sanya Resort. We appreciate your kind comments regarding our friendly service . We will pass this to our team. We are also happy to hear that you enjoyed our guest rooms. We continuously strive to improve our service and work on improvements on our buffets during the weekend. Crowd control is... More 

Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed July 20, 2016 via mobile

We have lived in China for three years with extensive travel in Asia, and I am also an IHG Spire Elite. We loved this resort. It exceeded out expectations in several areas: property was expansive and beautifully maintained, excellent restaurants (really exceeded expectations), helpful and friendly staff, wonderful room. Only improvement would be that the outdoor swimming pools were very... More 

Helpful?
Thank Ron L
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Ron L, Thank you very much for taking your time to write about your experience in our hotel. I am delighted to learn that you enjoyed our resort and services. We are aware of the high temperature issue in the pools especially in the afternoons. We take your suggestion with pleasure and review our water exchange schedule. The currents... More 

Hong Kong, China
Level Contributor
78 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed July 16, 2016 via mobile

This is a behemoth of a hotel. Everything is big - the grounds, the rooms, the breakfast spread, sprawling pools, kids playing area and the beach but sadly the quality of delivery, from food to the rooms to the playing areas, just wasn't there. As this is a hotel geared towards a certain market segment expect queues and crowds everywhere... More 

Helpful?
Thank Navitimer1881
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Navitimer1881, Thank you very much for taking your time to highlight your experience in our hotel. I regret that you encountered some not up-to-par service deliveries from our employees. I understand your frustration and assure you that our training department as well as our managers are working hard on improving service delivery and attitudes of our newly arrived trainees.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanya Resort occupies one of the most beautiful locations in Sanya – Xiao Dong Hai. Surrounded by pristine white sands and majestic mountains, this resort offers guests inspiring views from every room. Beautiful water features and water gardens throughout the resort create a serene yet stylish ambience. InterContinental Sanya Resort offers 343 rooms including 24 beachside villas, and guests can lounge in four swimming pools, dine in seven restaurants and bars, unwind in our soothing SPA InterContinental or choose from one pillar free ballroom and seven inspiring meeting rooms. ... more   less 

Additional Information about InterContinental Sanya Resort

Address: No.1 Zhouji Road, Sanya 572000, China
Location: China > Hainan > Sanya
Price Range: $110 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Sanya Resort 5*
Number of rooms: 343
Reservation Options:
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Also Known As:
Intercontinental Sanya Hotel Sanya
InterContinental Sanya Resort Hainan
Hotel Style:
#3 Romantic Hotel in Sanya
#5 Business Hotel in Sanya
#6 Top resorts Hotel in Sanya
#7 Family Hotel in Sanya
#10 Luxury Hotel in Sanya
#10 Spa Hotel in Sanya
#10 On the Beach Hotel in Sanya
#40 Best Value Hotel in Sanya
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