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InterContinental Sanya Resort

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#9 of 1,245 Hotels in Sanya
Certificate of Excellence
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InterContinental Sanya Resort
InterContinental Sanya Resort
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351 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Shanghai, China
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

About ten months ago, I hosted over 200 guest at Intercontinental Sanya for a luxury auto brand golf tournament. I continue to be thankful to the hotel team whom had collectively made the event perfect. Why 9.5 stars? - The management of the hotel team were attentive, and they were the motivating force that drove high hospitality service level consistently... More 

Helpful?
Thank KhunJoeOnTheGo
Holland
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A business relationship adviced me to go for one week to the IC Sanya resort, just to relax from the hectic period I had, and it was our first time in China. Because I am an Ambassador Platinum Elite and because we had some problems arriving on Sanya, we got a nice upgrade to a club pool villa. We also... More 

Helpful?
Thank Rene7
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Rene7 Thank you for choosing to stay at the Intercontinental Sanya Resort. I am happy to hear that you enjoyed our friendly service as well as our rooms. However it is disappointing to learn that our cuisine on this occasion did not meet your expectations. I will review your feedback with our culinary team to ensure our standards become... More 

Pijnacker
Level Contributor
185 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For a stay at the Island of Hainan we choose for the Intercontinental. I must say that the staff is very friendly, but the property is not a 5 star Hotel. The food in the restaurants is not constantly of the same quality. They don't have a Chef in the kitchen who looks after this. So, when you order the... More 

Helpful?
Thank sabai77Pijnacker
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Sabai77Pijnacker, Thank you very much for staying at InterContinental Sanya Resort and taking your valuable time to share your experience with us. I am disappointed to hear that our food quality did not meet your expectations. We have taken action to enforce our culinary team with skilled employees. We are aware that our Club can be crowded, especially during... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We arrived on an early flight and they checked us in at 11a instead of 3p. Our Club room comes with an outdoor patio with a king-sized day bed & a plunge pool, and has a garden view. The room is sleek, functional and designed to allow a lot of natural light and greenery. It has an outdoor shower which... More 

Helpful?
Thank MMCheng
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear MM Cheng Thank you very much for taking your time to share your experience at InterContinental Sanya Resort. I am very pleased to hear that you had a nice holiday in our Resort. Your positive comments motivate our team to go the extra mile. I look forward welcoming you back to our resort when ever your travel plans allow.... More 

Shanghai, China
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2016

As an IHG Spire Elite member we book a Club room and had requested an upgrade to an ocean view room, the up grade was granted but in fact we extended the stay and went back to the club room, the rooms are great, clean and have a nice view, very nice resort, the staff was fantastic, the breakfast area... More 

Helpful?
Thank Fshanghai
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Thank you for choosing to stay at the Intercontinental Sanya Resort. We appreciate your kind comments regarding our friendly service . We will pass this to our team. We are also happy to hear that you enjoyed our guest rooms. We continuously strive to improve our service and work on improvements on our buffets during the weekend. Crowd control is... More 

Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 20, 2016 via mobile

We have lived in China for three years with extensive travel in Asia, and I am also an IHG Spire Elite. We loved this resort. It exceeded out expectations in several areas: property was expansive and beautifully maintained, excellent restaurants (really exceeded expectations), helpful and friendly staff, wonderful room. Only improvement would be that the outdoor swimming pools were very... More 

Helpful?
Thank Ron L
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Ron L, Thank you very much for taking your time to write about your experience in our hotel. I am delighted to learn that you enjoyed our resort and services. We are aware of the high temperature issue in the pools especially in the afternoons. We take your suggestion with pleasure and review our water exchange schedule. The currents... More 

Hong Kong, China
Level Contributor
78 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed July 16, 2016 via mobile

This is a behemoth of a hotel. Everything is big - the grounds, the rooms, the breakfast spread, sprawling pools, kids playing area and the beach but sadly the quality of delivery, from food to the rooms to the playing areas, just wasn't there. As this is a hotel geared towards a certain market segment expect queues and crowds everywhere... More 

Helpful?
Thank Navitimer1881
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Navitimer1881, Thank you very much for taking your time to highlight your experience in our hotel. I regret that you encountered some not up-to-par service deliveries from our employees. I understand your frustration and assure you that our training department as well as our managers are working hard on improving service delivery and attitudes of our newly arrived trainees.... More 

Shanghai Region, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2016 via mobile

Really enjoyed our stay in a one bedroom villa. The club lounge was excellent and the lounge manager Ann went out of her way to satisfy all our requests. My only negative comment would be that some of the furniture is getting a little worn out. Otherwise amazing place. Thanks for a great holiday!

Helpful?
2 Thank Dean A
Beat K, General Manager at InterContinental Sanya Resort, responded to this review

Dear Dean A Thank you very much for taking your time to share your experience in our resort. I am delighted to hear that you enjoyed your holiday and our club team took good care of you. We are continuously working on upgrading our furniture. We are aware that proper maintenance is necessary to keep our hotel and its rooms... More 

Lund, Sweden
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 22, 2016

We stayed at the hotel as a family in three generations. Everything was perfect for all of us. The hotel service was wonderful, the pool perfect for all ages and the location also very good. The restaurants were good and showed a large variety.

Helpful?
Thank Katarina R
Ottawa
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 15, 2016

We spent one night at the InterCon prior to moving to Yalong Bay and didn't have much a chance to explore the property. Rooms were large and very comfortable with a view overlooking the grounds and beyond, and staff were most accommodating. Most of the front desk staff spoke English; others understood well and were always willing to help. We... More 

Helpful?
Thank gripbic45
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this review

Dear gripbic45 Thank you for choosing to stay at the Intercontinental Sanya Resort. We appreciate your kind comments regarding our friendly service . We will pass this to our team. We are also happy to hear that you enjoyed our large guest rooms , Club Intercontinental and Beer Factory BBQ. Thanks again and we hope when you return you will... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanya Resort occupies one of the most beautiful locations in Sanya – Xiao Dong Hai. Surrounded by pristine white sands and majestic mountains, this resort offers guests inspiring views from every room. Beautiful water features and water gardens throughout the resort create a serene yet stylish ambience. InterContinental Sanya Resort offers 343 rooms including 24 beachside villas, and guests can lounge in four swimming pools, dine in seven restaurants and bars, unwind in our soothing SPA InterContinental or choose from one pillar free ballroom and seven inspiring meeting rooms. ... more   less 

Additional Information about InterContinental Sanya Resort

Address: No.1 Zhouji Road, Sanya 572000, China
Location: China > Hainan > Sanya
Price Range: $107 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Sanya Resort 5*
Number of rooms: 343
Reservation Options:
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Also Known As:
Intercontinental Sanya Hotel Sanya
InterContinental Sanya Resort Hainan
Hotel Style:
#3 Romantic Hotel in Sanya
#5 Business Hotel in Sanya
#5 Top resorts Hotel in Sanya
#7 Family Hotel in Sanya
#9 On the Beach Hotel in Sanya
#9 Luxury Hotel in Sanya
#9 Spa Hotel in Sanya
#33 Best Value Hotel in Sanya
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