Having stayed in Atlantis Dubai I booked Atlantis Sanya expecting the same standard. How wrong I was. Staff simply tell you no if they cant speak english. Everything takes so much longer. The restaurants are fully booked so dont expect to eat there. The sun loungers cannot be repositioned. The duty manager promises they can be moved simply phone zero if you have any problems. The next day I am told the opposite. So frustrating and not a relaxing time at all.
From arrival to the end we had a great time at the Atlantis Sanya. I checked in for my wife's surprise birthday and I must say that all the staff have been super attentive in creating a great experience. The water park was very organized, clean and despite busy time, the staff was very proactive and accommodating. All Food & Beverage experience was also great. Well done to all staffs and management! Thank you
We spent half day in Atlantis Aqua Adventure Océan Park in Sanya and had a great time. It was not crowded, very clean, the staff was super efficient and we all had a lot of fun in the attractions. Having a cabana as the base to put all our stuff was also very convenient.
We visited Atlantis Sanya from September 5th-September 8th 2020 and we had a wonderful time. The trip was for my birthday, which my boyfriend had told the resort about, and every member of staff we encountered made it as special possible. The team here really went above and beyond. We arrived to a room full of balloons and rose petals –what a dream! Our room had a great view of the bay and the waterpark; the hotel pools were relaxing, quiet and clean; the waterpark itself was SO much fun; the C Show was impressive and the dining options were fairly varied. Nothing was overcrowded, but there was still a lively atmosphere about the place. The Imperial Club lounge offers lovely views at breakfast and the sunset (looking inland) during happy hour is the perfect end to your day. We didn’t check out afternoon tea because I couldn’t bring myself to leave the waterpark during the day but I'm sure it's great too. The stand-out restaurant for me was Gordon Ramsay’s grill. The food was delicious – steaks perfectly cooked. I also had a coconut-chocolate cake, I believe, and it was delicious. You already know this, but just a reminder: don’t fill up on the bread. It’s super tasty, but my boyfriend did just that and he couldn’t finish his steak. A steak and a half for me is the best birthday meal I could wish for really. I completely forget the name of the manager here, but he was so lovely and friendly, we had a nice conversation with him. He even remembered us when we popped back the next night for a cocktail. I’d recommend the espresso martini. Other members of staff I’d like to mention are Dragon, who made our check-in and our room perfect; Alex, who showed us around, arranged birthday treats and looked after us all weekend; and Helen from the poolside tiki bar who was working so hard but still took the time to remember us and talk to us every evening. Thank you all so much. Given the current situation, travel is not something we’ve been able to enjoy this year. However, this 4 day visit to Atlantis was just the escape from reality that we needed. The flight from Shenzhen is under an hour and the hotel offers an airport shuttle service. Perfect for a break from the city. …
We a re family of 4 with two boys 10 and 12 years old and went for a one day trip to Atlantis Sanya waterpark. We had a truly great family time. The park is very well managed and very unique sliders - never saw anything similar anywhere else - and activities are usually for 1 / 2 / 4 persons... which was great for us to enjoy as a family. We also liked very much the range of options in terms of restaurants. Food was great value for money and with enough options to please everyone in the family. Last but not least, security is really high, we felt really safe. Will definitely come back and make it a yearly visit!