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The Ritz-Carlton Sanya, Yalong Bay

#6 of 1,478 Hotels in Sanya
Traveler (2342)
Room & Suite (160)
Video (2)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Experience the true nature of Southernmost China at The Ritz-Carlton Sanya, Yalong Bay. With a private beach on Yalong Bay, the region's largest spa and exceptional accommodations, this Sanya luxury hotel is an unforgettable retreat. The beauty of our surroundings is celebrated with thoughtful design and décor, while spacious layouts, luxurious bathrooms and indulgent bedding tempt one to forgo exploration for welcome seclusion. Verdant mountains all around you. Palm trees paving your way to the bay. And your footprints marking the white sand beach – Sanya is blessed with charming tropical scenery and eternal sunshine. We offer 453 rooms with resort, ocean and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lagoon View
Bay View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
2,738Reviews
2,422Photos
14Q+A
61Room tips
Traveler rating
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Popular mentions
All is good except that my membership number is not on the profile and I did not get credit automatically. I called the hotel a couple of times and each time I was told a different answer. I had to call US number of the member service to sort it.
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I had an almost perfect stay at the Ritz-Carlton Sanya earlier this month. The only issues with this property are at the point of check-in and check-out. In short, the check-in area is entirely too small and not adequately staffed to meet the needs of guests at this large hotel.
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We arrived yesterday and on arrival we realized my husband had booked us on wrong dates (he booked for our arrival today). Best start ever to a birthday weekend out of the city. While my husband spent almost 1hour on the phone with booking.com trying to fix this error, front
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15 day stay at a 5 star hotel, great experience all around except for any time near the front desk. My compliments especially to the house cleaning and children service staff as well as the bar staff who were accommodating through out the trip. However, The front desk staff
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Response from HossV4, General Manager at The Ritz-Carlton Sanya, Yalong Bay
Responded Jan 3, 2019
Dear Mr. Mai, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. First of all, I would like to sincerely apologize for the unsatisfactory elements of your experience in our hotel. I have already discussed with my team about your feedback. Actually, we are doing the room maintenance upkeep, in order to improve guest experience, but we didn't do a good job of preventing interference. Also reservations confirm, has been emphasized in the internal meeting, we will strengthen management in this regard. In the meanwhile, thanks for your recognition to our Ladies & Gentlemen from Housekeeping, Guest Activity and Lobby Bar; I will share with them your kind feedback. Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. Your loyalty and patronage are greatly valued. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon. If I can be of any assistance with your future reservation, please contact me directly so that I can personally ensure that you will have an exceptional experience. I can be reached either on this email address or alternatively, you can contact my Quality Supervisor, Ms. Anny Hu via e-mail via anny.hu@ritzcarlton.com. Hoss Vetry 魏浩生 Multi Property Vice President区域地区副总裁 General Manager 总经理 The Ritz-Carlton Sanya, Yalong Bay 金茂三亚亚龙湾丽思卡尔顿酒店 THE RITZ-CARLTON CONFIDENTIAL AND PROPRIETARY INFORMATION
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An amazing hotel located on Yalong Bay! The grounds are huge and you never felt as if you were surrounded by people! The beach is fantastic and the service they provide there wonderful. Upon arrival, they set up your deck chair with towels and bottles of water. In addition to
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All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Incredible view of the Mangrove!
Photo provided by managementThe Ritz-Carlton Sanya, Yalong Bay
Guest room
Photo provided by managementThe Ritz-Carlton Sanya, Yalong Bay
Guest room
Photo provided by managementThe Ritz-Carlton Sanya, Yalong Bay
Guest room
Photo provided by managementThe Ritz-Carlton Sanya, Yalong Bay
Guest room
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12345632
Sorry, just seeing this so a little late to say hot n humid.
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Not sure, we where lucky and got an upgrade to the presidential suite.
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Are there any/many good restaurants nearby?
I like very much the italian restaurant "Sofia" nevertheless also the other in the hotel are nice. If you want more choices most of hotel in yalong bay have restaurants also thai food or other specialities.
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Is breakfast free? How far is it to the beach?
You need to book the package with breakfast included and it is free for kid under 12 years old, it is just beside the beach and has a private beach area.
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"Mangrove-view rooms are far preferable to resort view rooms, no matter what the front desk says!"
"Rooms in the the New Wing are much better!"
"Sea view rooms in the second wing are the newest."
"Bring a soccer ball! The sand soccer field is left empty most of the time....it can be quite fun, with sea breeze."
"Just pass your way if you do not stay at villas"
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PRICE RANGE
$171 - $300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
三亚丽思卡尔顿三亚丽思卡尔顿酒店ritz carlton hotel sanyaritz sanyaritz-carlton sanya
FORMERLY KNOWN AS
The Ritz-Carlton Sanya Yalong Bay
LOCATION
ChinaHainanSanyaYalong Bay
NUMBER OF ROOMS
453
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