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The Ritz-Carlton Sanya, Yalong Bay

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#5 of 1,245 Hotels in Sanya
Certificate of Excellence
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The Ritz-Carlton Sanya, Yalong Bay
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1,483 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is definitely the best in Sanya! I had such a wonderful experience staying here for 3 nights for business conference. Service is fantastic, very friendly and well trained staff. I received a surprise birthday gift in my room from the hotel. The Italy restaurant is beautiful, lovely food, great Chef, and very reasonable (Low) price. I also experienced hotel's... More 

Helpful?
Thank Armay G
China
Level Contributor
18 reviews
10 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This is a very very amazing hotel, it is super super amazing!! Everything is best, the food, the service, the looking of the hotel. But the only pity is I only stayed for 1 night, since it is too expensive :) Anyway, unforgettable!

Helpful?
Thank ajoytime
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. Hope you really enjoyed the food and your stay with us. Thank you very much for your compliment for our food, service and our hotel. To provide each guest with genuine care and comfort is also our highest mission. Thank you also... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We would like to thank the whole Ritz Carlton team for facilitating such a wonderful experience and a pleasant stay, a warm welcome and a great service. In particular we are extremely grateful for the staff at the kids club, especially Krisha, who paid so much care and attention to my daughter during our stay. The variety of activities there... More 

Helpful?
Thank tigertiger777
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Olga, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Krisha from Kids’ club and Yulia from... More 

Shenzhen, China
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

New to China, I was totally nervous about the upcoming Birthday of my Husband. I couldn't think of anything else, specially due to language problems. Thinking of all possibilities, came across with a beautiful Island called Sanya. A small island with many 5 star resorts! Planned for a weekend Surprise Trip for my husband. As soon as I booked in... More 

Helpful?
Thank Zappygurl
Shanghai, China
Level Contributor
3 reviews
4 of 5 stars Reviewed July 23, 2016 via mobile

Whilst staying at another resort my family (myself, husband and 3 children, ages 5, 3 and 1) went to the Ritz Carlton for dinner (at their restaurant Sand). Despite not staying at the resort ever effort possible was made to ensure our evening was enjoyable. The general manager, Hoss Vetry, came and introduced himself and wished us a lovely evening... More 

Helpful?
Thank erinurquhart2016
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. It was a pleasure talking to you at that night. I am thrilled to know that you and your family really had a great night by the beach and enjoyed the dinner in our Sand restaurant. To provide each guest with genuine... More 

Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2016

Just had a 4 night stay with family (husband, wife, and two daughters almost 5 and 2) at this wonderful resort. My daughter told me she wanted to live there and didn’t want to leave. The resort is beautiful and well designed, and although it is not the newest resort in Yalong Bay, it was very well maintained and kept... More 

Helpful?
Thank mirabellalee
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you and your family really enjoyed your stay with us and your daughters had fun here. Thank you very much for your recognition on our ladies and gentlemen from Front of House, Guest Activities department, Restaurant... More 

London, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

We had stayed at the Mandarin oriental hotel in Sanya but checked out early as the hotel was badly run, dirty and v.poor service. We arrived at the Ritz-Carlton and were greeted by the Hotel Manager, not sure how he knew we were distressed but he did. We were taken to the club lounge, given a wonderful afternoon tea while... More 

Helpful?
Thank Helenlondon_W5
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you had a pleasant stay with us. I am very happy to see that you had a wonderful arrival experience and you really had a great time in our Club Lounge. Hope you really enjoyed the... More 

Iowa City, Iowa
Level Contributor
3 reviews
5 of 5 stars Reviewed July 8, 2016

I usually don't spend time to write reviews, but our experience here was amazing. We have traveled to other resorts in many parts of the world but were most impressed with the Ritz in Sanya. We were treated like royalty by all the staff. We were personally greeted at the airport as arranged by the hotel prior to our arrival.... More 

Helpful?
Thank JJC246
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am thrilled to know that you had a wonderful arrival experience which was created by our front of house team. I am glad that your family and you really enjoyed your stay in our hotel. Thank you very much for you... More 

Milton Keynes, United Kingdom
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 15, 2016

Top Class hotel with excellent facilities. Staff incredibly helpful in both sorting out minor glitches and service generally first class. Club lounge facilities the best we have ever experienced with great staff. Children are very well catered for and the pool noise level increased dramatically in late afternoon / early evening. We had the special Indian sea food curry experience... More 

Helpful?
Thank pooh60
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience and constructive feedback with us. I am glad that you had a wonderful stay and dining experience with us. Thank you very much for your recognition on our Club team. And I am happy to know that you really enjoyed the best Indian food... More 

Boston, Massachusetts
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 30, 2016

Very upscale (with a lovely pool) and very attentive staff. Maybe the biggest breakfast buffet I've ever seen. During my stay, I lost my voice (not because of the hotel) and when the staff learned of this, they brought me a special healing drink (without my having asked for it). Very thoughtful and emblematic of the first-rate customer service. Would... More 

Helpful?
Thank lancerodman
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your comments with us. I am glad that you really enjoyed your stay here. I hope you get completely recovered already. I truly appreciate your recognition on our Ladies and Gentlemen who provided you with genuine care and comfort. It is our continued mission to provide all... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Location: China > Hainan > Sanya > Yalong Bay
Price Range: $217 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya, Yalong Bay Hainan
Hotel Style:
#2 Business Hotel in Sanya
#3 Family Hotel in Sanya
#5 Spa Hotel in Sanya
#5 Luxury Hotel in Sanya
#5 On the Beach Hotel in Sanya
#9 Romantic Hotel in Sanya
#49 Best Value Hotel in Sanya
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