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The Ritz-Carlton Sanya, Yalong Bay

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#5 of 1,245 Hotels in Sanya
Certificate of Excellence
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The Ritz-Carlton Sanya, Yalong Bay
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1,479 Reviews from our TripAdvisor Community

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Showing 187: English reviews
China
Level Contributor
18 reviews
10 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This is a very very amazing hotel, it is super super amazing!! Everything is best, the food, the service, the looking of the hotel. But the only pity is I only stayed for 1 night, since it is too expensive :) Anyway, unforgettable!

Helpful?
Thank ajoytime
London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We would like to thank the whole Ritz Carlton team for facilitating such a wonderful experience and a pleasant stay, a warm welcome and a great service. In particular we are extremely grateful for the staff at the kids club, especially Krisha, who paid so much care and attention to my daughter during our stay. The variety of activities there... More 

Helpful?
Thank tigertiger777
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Olga, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Krisha from Kids’ club and Yulia from... More 

Shanghai, China
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Whilst staying at another resort my family (myself, husband and 3 children, ages 5, 3 and 1) went to the Ritz Carlton for dinner (at their restaurant Sand). Despite not staying at the resort ever effort possible was made to ensure our evening was enjoyable. The general manager, Hoss Vetry, came and introduced himself and wished us a lovely evening... More 

Helpful?
Thank erinurquhart2016
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. It was a pleasure talking to you at that night. I am thrilled to know that you and your family really had a great night by the beach and enjoyed the dinner in our Sand restaurant. To provide each guest with genuine... More 

Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2016

Just had a 4 night stay with family (husband, wife, and two daughters almost 5 and 2) at this wonderful resort. My daughter told me she wanted to live there and didn’t want to leave. The resort is beautiful and well designed, and although it is not the newest resort in Yalong Bay, it was very well maintained and kept... More 

Helpful?
Thank mirabellalee
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you and your family really enjoyed your stay with us and your daughters had fun here. Thank you very much for your recognition on our ladies and gentlemen from Front of House, Guest Activities department, Restaurant... More 

London, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 17, 2016 via mobile

We had stayed at the Mandarin oriental hotel in Sanya but checked out early as the hotel was badly run, dirty and v.poor service. We arrived at the Ritz-Carlton and were greeted by the Hotel Manager, not sure how he knew we were distressed but he did. We were taken to the club lounge, given a wonderful afternoon tea while... More 

Helpful?
Thank Helenlondon_W5
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you had a pleasant stay with us. I am very happy to see that you had a wonderful arrival experience and you really had a great time in our Club Lounge. Hope you really enjoyed the... More 

Iowa City, Iowa
Level Contributor
3 reviews
5 of 5 stars Reviewed July 8, 2016

I usually don't spend time to write reviews, but our experience here was amazing. We have traveled to other resorts in many parts of the world but were most impressed with the Ritz in Sanya. We were treated like royalty by all the staff. We were personally greeted at the airport as arranged by the hotel prior to our arrival.... More 

Helpful?
Thank JJC246
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am thrilled to know that you had a wonderful arrival experience which was created by our front of house team. I am glad that your family and you really enjoyed your stay in our hotel. Thank you very much for you... More 

Milton Keynes, United Kingdom
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 15, 2016

Top Class hotel with excellent facilities. Staff incredibly helpful in both sorting out minor glitches and service generally first class. Club lounge facilities the best we have ever experienced with great staff. Children are very well catered for and the pool noise level increased dramatically in late afternoon / early evening. We had the special Indian sea food curry experience... More 

Helpful?
Thank pooh60
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience and constructive feedback with us. I am glad that you had a wonderful stay and dining experience with us. Thank you very much for your recognition on our Club team. And I am happy to know that you really enjoyed the best Indian food... More 

Boston, Massachusetts
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 30, 2016

Very upscale (with a lovely pool) and very attentive staff. Maybe the biggest breakfast buffet I've ever seen. During my stay, I lost my voice (not because of the hotel) and when the staff learned of this, they brought me a special healing drink (without my having asked for it). Very thoughtful and emblematic of the first-rate customer service. Would... More 

Helpful?
Thank lancerodman
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your comments with us. I am glad that you really enjoyed your stay here. I hope you get completely recovered already. I truly appreciate your recognition on our Ladies and Gentlemen who provided you with genuine care and comfort. It is our continued mission to provide all... More 

Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2016

我和先生在Ritz结婚,早些年年也因为工作原因每年有很多时间住在Ritz。虽然如今Ritz的status过期了,但是第一次带家人一起来三亚还是选择了她,然而此酒店相比Ritz的品牌来讲确实有失水准。 1. Check-in速度慢。所有复印、扫描等工作都要进里面去弄,四个服务台但可能只有一台复印扫描机?我觉得这个是整个流程的瓶颈。我们check-in的时候除却排队大约花了20多分钟的时间。这简直是难以置信。 2. Check-in的时候明说了有老人同行,有部分房间面对工地希望不要安排在那里。前台当时也答应了。不知道她是否急着吃饭,结果给了两间房都是正对工地,工地在施工非常令人不快。到了房间又电话前台,才再给我们调配。 3. 早餐有了大锅饭的感觉……很多人,来晚的还进入了叫号模式。落座服务员没有主动给上茶和咖啡。鸡蛋面条pancake等不是现场即点即做,而是提前做好一堆放在那里。盘子不会及时收走。如果不能保证服务质素,那不如多分几个餐厅供餐。 4. 在沙滩上,我们拿着一堆东西在第一个服务亭等了半天没有人过来。另一个Ritz服务亭有人,我们向他招手,他也看到了,但是扭头过去置之不理。 5. 老人在室外休息的时候,喷水人员把水喷到他们头上了,头发全湿了。可怕。 6. 下午在池边餐厅询问是否有简餐,我们需要全熟食品,服务人员只是一次次重复他们是西餐(我知道),所以牛排沙拉都不是全熟的。直到先生问你们有三明治之类的吗才说有 In the end, it is the details that make a difference. I was quite dissapointed with my stay in Ritz. Despite of the smile and politeness from the staff, there were always small things like above that undermined the Ritz image. I will not choose Ritz in... More 

Helpful?
Thank MissChole
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your constructive feedback and comments with us. It is our continued mission to provide all of our guests with a personalized stay that creates memories for a lifetime. I truly appreciate the time and length that you have gone to share with us the service deficiencies during... More 

Greater London, United Kingdom
Level Contributor
139 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 8, 2016

Overall the hotel is very nice - and quite huge, which may be a problem for you if you dislike walking 5 minutes to get to your room. The food is excellent and the beach is very nice, but bear in mind that it's public and shared with the other hotels, so it doesn't have the same feeling as the... More 

Helpful?
Thank thoughtfulpebble
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us during your stay. I am glad that you enjoyed the food and beach here. And we are apologetic that your experience in beach did not meet your expectations. I will share this with the team to strengthen the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Location: China > Hainan > Sanya > Yalong Bay
Price Range: $217 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya, Yalong Bay Hainan
Hotel Style:
#2 Business Hotel in Sanya
#3 Family Hotel in Sanya
#5 On the Beach Hotel in Sanya
#5 Luxury Hotel in Sanya
#5 Spa Hotel in Sanya
#9 Romantic Hotel in Sanya
#49 Best Value Hotel in Sanya
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