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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,287 Hotels in Sanya
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The Ritz-Carlton Sanya, Yalong Bay
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1,536 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Level Contributor
22 reviews
4 hotel reviews
Reviewed 1 week ago NEW

It was my first time staying at Ritz Carlton and i loved it. Service was great too and breakfast was exceptional. I would recommend this hotel to everyone. they even have nice little private beach and 4pools which are great. Whole hotel grounds are just amazing! Great job Ritz Carlton!

Helpful?
Thank Nastja N
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

It is my first time travel to Sanya and I'm so glad that I've made the right decision - choose a higher price, but better reputation resort. Ritz Carlton Sanya was just amazing! We were warm welcomed by Liza once we arrived. Concierge, bellmen, Housekeeping, Spa, pool and restaurants staff are all using our name through out our stay. I... More 

Helpful?
Thank Daphne N
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for choosing The Ritz Carlton, Sanya and taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate for your recognition for Lisa, Louis, Tom, Roy,... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

BBQ restaurant very good food, the Italian restaurant is real Italian. Lobe lounge has one of the best duos musicians I've seen, American guy and lovely French girl. Hotel is really big, I keep finding new areas inside, several restaurants. Rooms amazing:) The sand restaurant with a view to the beach, is so delicious and good variety of food, I... More 

Helpful?
Thank IVAN M
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate your recognition for our restaurants, rooms and service. To provide each guest with genuine... More 

Hong Kong, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

The Ritz-Carlton never disappoints, providing best service for us. Special thanks for the GRO, Joycee 汪靜 . helping me to arrange the flowers for my propose with my girl friend . Besides, I also appreciate the staff who working in Chinese restaurant. Good service and fantastic food .

Helpful?
1 Thank AACHEONG
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Joycee from GRO and our ladies... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2016 via mobile

One of the best hotel! The "Oceanview with Club Level" room category. Room very modern and large, with side sea view and full view over the garden and pool area. The breakfast was very rich and good quality. The location in Yalong Bay is very nice and the beach is reminiscent of the Caribbean. I would come back to this... More 

Helpful?
Thank elvalule
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our guestroom, breakfast and location. To... More 

Pijnacker
Level Contributor
199 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 24, 2016

On a trip along the coast, we decided to have lunch at the Ritz-Carlton. When you arriv the open the doors of you car, even if you don't stay at this Hotel. At first I must say I was very impressed about the layout of this property. But the reason to come was the lunch. Very friendly staff. I like... More 

Helpful?
Thank sabai77Pijnacker
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied lunch with us. Thank you very much for your recognition for Marty from Sand restaurant. To provide each guest with... More 

Tracy, California
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 2, 2016

Stayed here for a business trip. This hotel is yet another huge one on the beach here. Having seen the inside of 3 hotels all next to each other this hotel had the nicer room but all rooms in this hotel do not have sea views. The staff in this hotel were wonderful, they pay attention to what you talk... More 

Helpful?
Thank Pugwash1968
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. To provide each guest with genuine care and comfort and to make sure each or our guest... More 

Shanghai
Level Contributor
13 reviews
8 hotel reviews
Reviewed September 28, 2016

You will never experience such a great and upscale service in other 5 star hotels in China. All facilities are very new and clean. Beach view bar and restaurant were great. Swimming pool set up was good to. Indeed, the kindness and service mindset of all staffs in this hotel is top world class and exceptional. That was my best... More 

Helpful?
Thank Yanlord
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Yanlord, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen delivered an exceptional service to you and your family and you really had a very satisfied stay with us. To provide each guest with genuine care and comfort and to make sure each... More 

New York City, New York
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 18, 2016

My family and I are just back from a holiday at the Ritz-Carlton Sanya. The property is top notch with a mix of local and Nepali staff. All are well trained and wonderful people. We had terrific weather during our stay and even though this hotel caters to a mostly high-end Chinese clientele the staff were extremely accepting and did... More 

Helpful?
Thank JoeMortNYC
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Joe, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our Ladies & Gentlemen. To provide each... More 

Wuxi, China
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 7, 2016

As it usually is in the summer, domestic flights in China are late. Arrived at the hotel about 12:30am to find a very quiet lobby. Given it's 12:30am, sure understandable. Greeting at the lobby by conceirge staff was friendly, took us to reception desk to get our room. It was a really long walk from the lobby, especially when you... More 

Helpful?
1 Thank Jerry L
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Mr. Jerry L, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you so much for taking time out of your busy schedule to share with us about your recent experience at the Ritz-Carlton Sanya. I sincerely appreciate your candid feedback and clearly see the need for our immediate action in correcting your valid points. I sincerely apologize for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Location: China > Hainan > Sanya > Yalong Bay
Price Range: $241 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya, Yalong Bay Hainan
Hotel Style:
#2 Business Hotel in Sanya
#3 Spa Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 Family Hotel in Sanya
#3 On the Beach Hotel in Sanya
#9 Romantic Hotel in Sanya
#47 Best Value Hotel in Sanya
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travelers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a seaview”
 of 5 bubbles Pugwash1968, Oct 2, 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
 of 5 bubbles JoeMortNYC, Sep 18, 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
 of 5 bubbles JerryL301, Sep 7, 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
 of 5 bubbles JJC246, Jul 8, 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
 of 5 bubbles pooh60, Jun 15, 2016 | Read review
5 of 5
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