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The Ritz-Carlton Sanya, Yalong Bay

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#4 of 1,281 Hotels in Sanya
Certificate of Excellence
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The Ritz-Carlton Sanya, Yalong Bay
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1,499 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Shanghai
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

You will never experience such a great and upscale service in other 5 star hotels in China. All facilities are very new and clean. Beach view bar and restaurant were great. Swimming pool set up was good to. Indeed, the kindness and service mindset of all staffs in this hotel is top world class and exceptional. That was my best... More 

Helpful?
Thank Yanlord
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Yanlord, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen delivered an exceptional service to you and your family and you really had a very satisfied stay with us. To provide each guest with genuine care and comfort and to make sure each... More 

New York City, New York
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I are just back from a holiday at the Ritz-Carlton Sanya. The property is top notch with a mix of local and Nepali staff. All are well trained and wonderful people. We had terrific weather during our stay and even though this hotel caters to a mostly high-end Chinese clientele the staff were extremely accepting and did... More 

Helpful?
Thank JoeMortNYC
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Joe, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our Ladies & Gentlemen. To provide each... More 

Wuxi, China
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As it usually is in the summer, domestic flights in China are late. Arrived at the hotel about 12:30am to find a very quiet lobby. Given it's 12:30am, sure understandable. Greeting at the lobby by conceirge staff was friendly, took us to reception desk to get our room. It was a really long walk from the lobby, especially when you... More 

Helpful?
Thank Jerry L
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Mr. Jerry L, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you so much for taking time out of your busy schedule to share with us about your recent experience at the Ritz-Carlton Sanya. I sincerely appreciate your candid feedback and clearly see the need for our immediate action in correcting your valid points. I sincerely apologize for... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I was in this hotel from Sunday 28 August to Saturday 3 September 2016 The hotel is great, the staff is perfect and very pleasant. There are several swimming pools and a beach in a dreaming place. But the price of the restaurants are incredible: when we arrived, we went to the restaurant Sand and I took a sea bass... More 

Helpful?
Thank npm54
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you very much for taking the time to share your valuable feedback regarding your recent stay experience with us. I sincerely appreciate your recognition on my Ladies and Gentlemen and I am glad to know that they provided you with exceptional service. Thank you very much for your... More 

Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 24, 2016 via mobile

This is definitely the best in Sanya! I had such a wonderful experience staying here for 3 nights for business conference. Service is fantastic, very friendly and well trained staff. I received a surprise birthday gift in my room from the hotel. The Italy restaurant is beautiful, lovely food, great Chef, and very reasonable (Low) price. I also experienced hotel's... More 

Helpful?
Thank Armay G
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you had a pleasant stay with us. I hope you had a wonderful birthday here. Thank you very much for your recognition on our Ladies and Gentlemen who provided you with exceptional service and created the... More 

China
Level Contributor
18 reviews
10 hotel reviews
5 of 5 stars Reviewed August 22, 2016

This is a very very amazing hotel, it is super super amazing!! Everything is best, the food, the service, the looking of the hotel. But the only pity is I only stayed for 1 night, since it is too expensive :) Anyway, unforgettable!

Helpful?
Thank ajoytime
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. Hope you really enjoyed the food and your stay with us. Thank you very much for your compliment for our food, service and our hotel. To provide each guest with genuine care and comfort is also our highest mission. Thank you also... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed August 18, 2016

We would like to thank the whole Ritz Carlton team for facilitating such a wonderful experience and a pleasant stay, a warm welcome and a great service. In particular we are extremely grateful for the staff at the kids club, especially Krisha, who paid so much care and attention to my daughter during our stay. The variety of activities there... More 

Helpful?
Thank tigertiger777
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Olga, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Krisha from Kids’ club and Yulia from... More 

Shenzhen, China
Level Contributor
2 reviews
5 of 5 stars Reviewed August 15, 2016

New to China, I was totally nervous about the upcoming Birthday of my Husband. I couldn't think of anything else, specially due to language problems. Thinking of all possibilities, came across with a beautiful Island called Sanya. A small island with many 5 star resorts! Planned for a weekend Surprise Trip for my husband. As soon as I booked in... More 

Helpful?
Thank Zappygurl
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Mrs. Laxmi and Mr. Rohit, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad that you really enjoyed your stay and were very satisfied with the service my team provided you with. I am thrilled to know that my team created a unique and unforgettable memory for your husband and... More 

Shanghai, China
Level Contributor
3 reviews
4 of 5 stars Reviewed July 23, 2016 via mobile

Whilst staying at another resort my family (myself, husband and 3 children, ages 5, 3 and 1) went to the Ritz Carlton for dinner (at their restaurant Sand). Despite not staying at the resort ever effort possible was made to ensure our evening was enjoyable. The general manager, Hoss Vetry, came and introduced himself and wished us a lovely evening... More 

Helpful?
Thank erinurquhart2016
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. It was a pleasure talking to you at that night. I am thrilled to know that you and your family really had a great night by the beach and enjoyed the dinner in our Sand restaurant. To provide each guest with genuine... More 

Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2016

Just had a 4 night stay with family (husband, wife, and two daughters almost 5 and 2) at this wonderful resort. My daughter told me she wanted to live there and didn’t want to leave. The resort is beautiful and well designed, and although it is not the newest resort in Yalong Bay, it was very well maintained and kept... More 

Helpful?
Thank mirabellalee
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you and your family really enjoyed your stay with us and your daughters had fun here. Thank you very much for your recognition on our ladies and gentlemen from Front of House, Guest Activities department, Restaurant... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Location: China > Hainan > Sanya > Yalong Bay
Price Range: $215 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya, Yalong Bay Hainan
Hotel Style:
#2 Business Hotel in Sanya
#3 Family Hotel in Sanya
#4 Luxury Hotel in Sanya
#4 Spa Hotel in Sanya
#4 On the Beach Hotel in Sanya
#9 Romantic Hotel in Sanya
#50 Best Value Hotel in Sanya
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