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Sheraton Haikou Resort

No.199 Binhai Avenue, Xiuying District, Haikou 570311, China
Hotel amenities
1 room 1 adult
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Sheraton Haikou Resort
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465 Reviews from our TripAdvisor Community

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Taipei
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 22, 2015

Next to the beach, the resort is big with huge garden swimming pool and facilities. It also has hot springs to sooth and reinvigorate you. Lay back and relax, enjoy the cozy weather and clean air (compared to Beijing where heavy smog prevails) in December. That's a true getaway!

Helpful?
Thank Daniel L
Ella G, Public Relations Manager at Sheraton Haikou Resort, responded to this review

Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. We look forward to bringing you another rewarding stay in the near future. More 

Washington DC, District of Columbia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 7, 2015

My visit to Haikou was just for one night and I was busy working most of that time. So, I did not really get to enjoy many of the perks of this hotel. I can say though that the room was comfortable. I ate lunch in their casual dining area and had a great sandwich. The only downside is that... More 

Helpful?
Thank jmapcv
Ella G, Public Relations Manager at Sheraton Haikou Resort, responded to this review

Thank you for taking the time to share your feedback, It is our pleasure to know overall you had a pleasant stay with us, wish you stay with us next time you can enjoy more of the hotel, We look forward to be of your service in the near future. More 

Shanghai, China
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed October 11, 2015

Receptionist checked me in with a pleasant smile and friendly but may be she was all alone by herself at the reception and was busy so the room she assigned me was a little noisy (think its from the air-con vent). But overall, she is pleasant. Next day breakfast at the cafe, eggs was terrible cooked, service is okay, the... More 

Helpful?
Thank Rant197
Ella G, Public Relations Manager at Sheraton Haikou Resort, responded to this review

We would like to thank you for taking the time to give such valuable feedback , We also thank you for the positive comments about restaurant manager , which we will certainly share with her and the rest of the team, We appreciate your valuable comments ,as your comments is the key to our continuous improvement. It is always an... More 

Montreal, Quebec
2 reviews
5 of 5 stars Reviewed September 15, 2015

I landed in Haikou after a 28 hr. flight on Sep 7th, and it was so hot and humid. The first thing that please me the most when I arrived at the Sheraton resort is the cool, calm and relaxed atmosphere of the resort. Check-in was fast with pleasant staff, and my room was on the 4th floor facing the... More 

Helpful?
Thank philipha2015
Ella G, 經理 at Sheraton Haikou Resort, responded to this review

Thank you so much for choosing Sheraton Haikou Resort while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. More 

Castrop-Rauxel, Germany
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 3, 2015

As we are in Hainan/China, we have to recognize that weather conditions have a lot of influence of visiting Haikou and the hotel area. If there is raining time, the huminity in all areas could be very high. The Lobby is an open area with ventilators at the ceiling. The Hotel is comfortable. I stayed there businesswise for two years... More 

Helpful?
Thank Jochen S
Ella G, 经理 at Sheraton Haikou Resort, responded to this review

Thank you for staying with us and we are delighted to learn you had an enjoyable stay with our service and hotel,We sincerely look forward to welcoming your return soon. More 

Portland, Oregon
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 28, 2015

If your looking for a great place to relax, forget about all our electronic gadetry, and just enjoy the hot sun the Sheraton Haikou Resort may be the place for you. This facility has everything you need from great food, a fantastic pool, and a beach (unfortunately the water is not all that great but I think that is beyond... More 

Helpful?
Thank HeadsUp737
Ella G, 经理 at Sheraton Haikou Resort, responded to this review

Thank you for taking the time to review and we are happy to know that you had an enjoyable time with us. The team and we look forward to bringing you another rewarding stay in the near future. More 

Milford
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed June 25, 2015 via mobile

This was my second visit to Sheraton Resort in Haikou, my first visit was in May 2013. The check in was very fast, and efficient, as I went to the room the temperature in the room was very comfortable. Balcony was spacious I could hear birds singing. Magnificent view from the bar to the sea, after dawn many mosquito are... More 

Helpful?
Thank FrankWidmer7
Ella G, Manager at Sheraton Haikou Resort, responded to this review

Thank you for staying with us and we are delighted to learn you had an enjoyable stay with our service and convenient location. We very much look forward to welcome your return very soon. More 

Singapore
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 21, 2015

Tired hotel, hope it gets renovated soon. Food in the hotel restaurants was extremely expensive (24S$ for a chicken rice). Location isn't the best either (45min from airport) Positives: Amazing breakfast - Nice pool - Good gym

Helpful?
1 Thank MathiasSchell
Ella G, Manager at Sheraton Haikou Resort, responded to this review

Thank you for taking the time to share your experience with us. We appreciate your recommendations on our room design which will be very useful for the planning of our refurbishment. We have planning on it. We sincerely look forward to welcoming your return soon. More 

New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015 via mobile

Very pleased stay, and I got a free upgraded, the put me the 4th floor, with better view from room. This hotel own a huge property, with many large garden sections and few pools combined. Something really positive was the staff, smily, friendly, polite, helpful.

Helpful?
Thank Ray C
Ella G, Manager at Sheraton Haikou Resort, responded to this review

Thank you so much for choosing Sheraton Haikou Resort while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. More 

San Francisco, California
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed April 15, 2015

Our stay was actually in early 2014. I only just recently established this TripAdvisor account. Frankly, I was truly miserable during my entire stay at the Sheraton Haikou. I don’t know if any improvement has transpired in the past year, but if this resort remains as it was a year ago, then I highly encourage you to go elsewhere. The... More 

Helpful?
1 Thank Joyful M
Ella G, Public Relations Manager at Sheraton Haikou Resort, responded to this review

Dear Guest, We would like to thank you for taking the time to give such valuable feedback of your recent stay which we take very seriously and encourage from all our guests, however we are sorry for the disappointment that you have encountered. Kindly rest assured that we will reinforce staff training on English skill service. We will be working... More 

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