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Shangri-La Hotel Haikou

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#3 of 617 Hotels in Haikou
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Haikou
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106 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
Reviewed February 24, 2016 via mobile

If you are visiting Haikou Hainan island Di stay in this hotel. The location is not the best as it is around 20 minutes or more by taxi to city center but closer to the airport and high speed train to Sanya. The daily buffet during the evening is the best in town and their Chinese restaurant is consider better...

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Helpful?
1Thank Iceman808
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Iceman808, Greetings from Shangri-la Hotel, Haikou! Thank you for choosing us, and taking the time to share your experience with us in the Trip Advisor community. We are more than glad to hear that you enjoyed our buffet in Cafe Kool, and we highly appreciate you kind comments about sharing our location and transportation at here, and let more...

Huntington Beach, California
Reviewed January 25, 2016

I recently stayed at this property and was surprised at the level of service and the quality of the property. I found the staff to be very helpful and enthusiastic, and the room to be luxurious even by western standards. I had a chance to eat at Cafe Kool and Sirena, and enjoyed my experiences at both restaurants. I especially...

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Helpful?
Thank SoCalSailor
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear SoCalsailor, Greetings from Shangri-La Hotel, Haikou! Thank you for staying with us, and taking the time to share your experience on Trip Advisor. Your heartwarming and detailed review will continuously motivate us to work harder towards providing memorable experience to all of our guests. We are delighted to hear that you enjoyed our cafe Kool and Sirena, and appreciate...

Shanghai, China
Reviewed January 3, 2016

Reached the restaurant at 7.3pm on New Year's Eve and was told by the cook no more Oyster to be served as they've got no more! Finally met a young caucasian, claimed to be working in the hotel, was helpful and polite enough to take good care of us so as not ruin my family dinner at the most prestigious...

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Helpful?
1Thank Rant197
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Rant197, Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I have addressed your feedback with our Food and Beverage...

Wellington
Reviewed December 11, 2015

I stayed here with a group of 60 people. We had a package that included conference rooms, catering as well as accommodation. What I found most impressive was the attention to detail. The conference catering included cupcakes with the company logo to desserts in the dinner buffet that also had the company logo on them. Someone in the restaurant noticed...

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Helpful?
Thank ArohaCM
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear ATPMead Thank you very much for your visit with us in September; we truly appreciate you taking the time to share your experience on Tripadvisor. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your kind compliments regarding our personalize service,...

Singapore, Singapore
Reviewed December 3, 2015 via mobile

Hotel is well situated. Near the beach (although the sign said no swimming). Good food choices although the buffet restaurants floor could have bee cleaner. Will stay again if needed. All rooms have a good view. Hotel is right next to the convention center which makes it good for business.

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Helpful?
Thank Pbheywood
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Pbheywood, Thank you for staying at Shangri-La Hotel, Haikou, and we much appreicate your good comments. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time. Happy Wang

Vienna, Austria
Reviewed November 25, 2015

I spend 4 days at Shangri-La in Haikou. The lobby is impressive. The check in was ok. My room with an excellent sea view was clean an offer a lot of space including a nice terrace. Not only in my room was a very bad smell. Maybe a carpet in the guest rooms on sea side is not a good...

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Helpful?
Thank lackahderfla
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear lackahderfla, Thank you very much for your recent visit with us, we truly appreciate you taking the time to share your experience on Tripadvisor. We highly appreciate your constructive feedback. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. Please be assured that I have addressed your feedback with...

Hong Kong, China
Reviewed October 31, 2015

Upon arriving at the hotel we had the pleasure of a complimentary upgrade to the executive floor, which really added to our experience of the hotel. The rooms were very spacious and clean, the outdoor pool area was stunning, and the staff were extremely helpful and friendly; especially Byka, from the executive lounge, who is a credit to the hotel....

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Helpful?
Thank Flans_Travel
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Flans_Travel, Thank you for staying at Shangri-La Hotel, Haikou. We much appreicate your good comments.Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your kind compliments regarding our service. We are so happy to hear that you had enjoyed your stay....

Geneva, Switzerland
Reviewed October 26, 2015

Attended this hotel for a business conference. Everything is massive. The entrance area, the reception area, the dining room, the length of the corridor to the room. Room is a good size. Bed very comfortable. service was good. drinks tend to be expensive. There is a garden and swimming pool. Swimming in the sea is not permitted.

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Helpful?
Thank Notrac
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Notrac, Thank you for choosing to stay at Shangri-la Hotel, Haikou, and taking the time to share your experience with us in Trip Advisor community. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission, and we are happy to hear that you have enjoyed your stay in our guest rooms and...

Beijing, China
Reviewed October 4, 2015

I am currently staying at the Shangri-La Haikou and am typing my review from my very lovely sea-view room. The Shangri-La is the rightful #1 hotel in Haikou (and I have also stayed at the Hilton Haikou Meilan). The pool area and cabanas are so much fun...with gorgeous flowers, plants, landscaping and cabanas. Easy to relax for an entire day...

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Helpful?
Thank BelonOysterFan
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear BelonOysterFan, Thank you for staying with us during National Day and writing a review during your stay! Thank you very much for your kind compliments regarding our food, location and the guest rooms. We are very glad to hear that we have been able to make your stay enjoyable. Regarding to the suggestion that you mentioned about our service...

Sanya, China
Reviewed October 1, 2015

We arrived late at the hotel and were greeted Mark at the reception desk. Hotel lobby decoration is absolutely stunning with grand chandeliers hanging from the ceiling. Room assigned was spacious, clean, comfortable and overlooking to the sea. Excellent services provided by the Horizon team - Elena, Lizzy, Miranda & Elaine. Relaxing by the pool is great with friendly staff...

Review collected in partnership with shangri-la.com
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Helpful?
Thank HappyTravellers88800
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear HappyTravellers88800 Thank you for staying with us in October and share with us a valuable experience! We’re glad to know that you have a wonderful vacation with us and satisfied with our services, the attendants that you mentioned within the comments are very happy to know your compliment, and we sincerely looking forward to seeing you again! Happy Wang

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites. ... more   less 

Additional Information about Shangri-La Hotel Haikou

Address: No.256 Binhai Avenue, Xiuying District, Haikou 570311, China
Location: China > Hainan > Haikou
Price Range: $88 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Haikou 4.5*
Number of rooms: 337
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Also Known As:
Shangri-La Hotel Haikou Hainan, China
Hotel Style:
#2 On the Beach Hotel in Haikou
#3 Luxury Hotel in Haikou
#3 Spa Hotel in Haikou
#3 Best Value Hotel in Haikou
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Haikou staff and other travelers.
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Questions? Get answers from Shangri-La Hotel Haikou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“pool view is best”
 of 5 bubbles AlanWong72, Jun 22, 2016 | Read review
“The best hotel in Haikou…”
 of 5 bubbles jtD2676ZR, Mar 23, 2016 | Read review
“The elevator is centrally located, and if you have a room in the wings there is a bit of a walk to your room from the elevator.”
 of 5 bubbles SoCalSailor, Jan 25, 2016 | Read review
“sea side view”
 of 5 bubbles lackahderfla, Nov 25, 2015 | Read review
“Better off going during off peak seasons which gives you less people and much low room prices”
 of 5 bubbles 439dany, Apr 23, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question