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Shangri-La Hotel Haikou

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No.256 Binhai Avenue, Xiuying District, Haikou 570311 China
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Traveler (2145)
Dining (357)
Room & Suite (23)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Haikou
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 772 hotels in Haikou
Location
Cleanliness
Service
Value
Travelers' Choice
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites.
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Room & Suite (23)23
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Kids stay free
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
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Popular mentions
AMK wrote a review Aug 2020
Auckland Central, New Zealand146 contributions29 helpful votes
+1
Flew in from Beijing and from the moment we walked in it felt like the perfect getaway from winter to warmer summer weather😍 ✅Wonderful, fast & efficient service from reception & all of the hotel staff we encountered ✅Chinese food in their restaurant is delicious ✅Super comfortable beds ✅Well equipped gym ✅Great indoor pool ✅Nice hot pools Highly recommend, we wish we booked our stay for longer.
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Date of stay: December 2019
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Porter Y wrote a review Dec 2019
2 contributions1 helpful vote
While we had an overall poor experience here, I will start with things that we liked: the staff here was LOVELY. Everyone was extremely friendly and helpful to the best of their abilities; our issue was with the management, not the front-facing service workers. The pool/garden area is beautiful--even more than the pictures show. Breakfast was also fabulous. HOWEVER: this hotel did not meet our expectations in many ways. When we arrived, we were taken to our "Sea View" room, which actually had a view of an exhibition center and a hideous parking lot. You had to physically stand with your back against the wall on the balcony to see the tiniest glimpse of the ocean. They upgraded us to a suite, but we still had to pay an upgrade price. They insisted the original room was "sea view," although it was not. There were also big stains on the couch. The next morning, we were woken up before 9:00 am by a man SCREAMING into a microphone directly outside the hotel in the garden/pool area. There was a huge teambuilding conference going on, and this man kept screaming into the microphone for three hours--completely ruining what we hoped would be a relaxing morning. It became clear to us that these conference/team-building guests were the only people who mattered to this hotel's management. For the duration of our stay, there was never anyone working at the pool bar. When we asked for someone to come, we had to wait 25 minutes for them to arrive. We were told they were not there because "the pool was not crowded." This is ridiculous. There were many bottles of liquor at the pool bar, but they would not serve any liquor drinks because 'it is not safe.' Beer was the only option. What is the point of having a pool bar? There were also no towels by the pool and no staff to ask for one. We had to use our phone to call the lobby and ask them to bring towels, which took 30 minutes. When we went down for afternoon tea, we were told "each tea set takes 30 minutes to make, and there are 11 tables in front of you." The tea area was completely not crowded, so it was clear to us that these "11 tables" were the same conference people taking away all of our other service. Upset by this, I sent a long email to Shangri-La Haikou *directly through their website.* Three more days went by in our stay, and I NEVER received any sort of reply from the hotel. In the message, I mentioned that it was my birthday and that this had ruined my birthday; a couple hours later, someone delivered a small birthday cake, which was a lovely touch, but this made it clear to me that the management had seen my email and had decided deliberately not to say anything to me. Absolutely despicable management. We had dinner one evening at the Ritz-Carlton about a 30-minute drive away, and the service THERE was absolutely excellent--attentive, caring, kind, present, made us feel special and that our money was well worth it. It was everything the Shangri-La was not. If you do not want to risk being completely ignored and staying somewhere that overwhelms itself with bookings it cannot handle, do yourself a favor and stay at the Ritz--NOT at Shangri-La. Not worth the money when you're being treated like a customer at a Days Inn.
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Date of stay: November 2019
Value
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1 Helpful vote
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PHR67 wrote a review Nov 2019
Beijing, China344 contributions117 helpful votes
This property definitely deserves its high rating. It is a large luxury resort hotel, 100 meters from the beach, and with a large, nice pool area. I spent three nights here for a conference, and both the room, the facilities, the food and the service from the staff were all excellent. I can highly recommend room 501.
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Date of stay: November 2019
Rooms
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Service
Trip type: Traveled on business
Room Tip: Room 501 is excellent. Almost all rooms have either pool view and/or ocean view.
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Yuri I wrote a review Nov 2019
2 contributions1 helpful vote
Shangri La impressed us with luxury atmosphere and useful & modern facilities, spa and thermal resourt. Brekfest was nice with many vegetebles,continental style and Chinese meals. Special thanks to Zohan, Linda Lin and housekeeping rooms team (428)! Yuri, Olga
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Date of stay: October 2019Trip type: Traveled as a couple
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Will C wrote a review Oct 2019
29 contributions11 helpful votes
+1
Overall Excellent facilities and you could spend your whole day within the hotel, but slightly disappointing staff. Location & Transportation - The hotel is not closed to any major tourist attractions, and nothing near the hotel. - - There is a nice shopping mall with plenty of decent food choices nearby the hotel (around 5 minute taxi ride, around RMB10 a journey). Room - Spacious room with the Shangri-La touch. You will recognise their signature smell and decoration if you have stayed there before. - The room was a bit old, but well maintained. - Our room had a balcony, facing the seaside and overlooked the outdoor pools covered in lush green. It could be a bit noisy at night, as there was a live band playing at the poolside bar. Facilities - The irregular-shaped outdoor pool had numerous hiding spots, where you could always find your own private spots and rest there. But seems hard to find towels from time to time. - 3 hot springs with different types of water next to the outdoor pool, and the hot springs were not heavily used. - has a kids' pool with some slides next to the main pool, good for family trip. - Keep walking towards the sea and you will reach a beach with very fine sand, but note that this is a public beach, hence the hotel would not provide anything (e.g. sun chair, umbrella etc.) - indoor pool was clean, and without any smell of chlorine, but note that you had to use a swim cap to swim in the indoor pool - fitness centre was adequate with plenty of equipment. The changing room had sauna, steam room, jacuzzi and a relaxation room. Dining - Cafe Kool - the breakfast buffet had a generous selection of food, from western to japanese. Quality of the food was not bad - Cooper - the bar/lounge was very quiet when we visited at night for a drink. It had a wide selection of whiskey cocktails. Price was reasonable for a luxurious hotel. Staff - booked a room for 3 adults from the official site, emailed hotel the day before check-in to confirm our room had a roll-away bed, but no reply from hotel. - when we got our room, there was only 2 queen beds. Luckily the staff helped to arrange an extra bed later in the evening - would have expected restaurant staff to take away our empty plates at breakfast, but it did not happen so we had a pile of plates on our table.
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Date of stay: October 2019
Value
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PRICE RANGE
$70 - $108 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanHaikou
NUMBER OF ROOMS
337
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Frequently Asked Questions about Shangri-La Hotel Haikou
Which popular attractions are close to Shangri-La Hotel Haikou?
Nearby attractions include Jiari Beach (3.7 miles), Zhongtianxing Holiday Beach Recreational Vehicle Camp (3.0 miles), and Xixiu Beach Park (4.8 miles).
What are some of the property amenities at Shangri-La Hotel Haikou?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Shangri-La Hotel Haikou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Haikou?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Hotel Haikou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Hotel Haikou?
Conveniently located restaurants include Sirena Restaurant (Shangri-La Haikou Hotel), FuShan Café (XiHai An), and Simple Yummy(Yuanda).
Are there opportunities to exercise at Shangri-La Hotel Haikou?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Shangri-La Hotel Haikou have an airport shuttle?
Yes, Shangri-La Hotel Haikou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel Haikou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Haikou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Hotel Haikou?
Many travelers enjoy visiting Xiuyinggu Battery (7.5 miles) and Qiongyayida Site (9.3 miles).