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Shangri-La Hotel Haikou

Traveler (928)
Room & Suite (17)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
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Certificate of Excellence
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Restaurant
Spa
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Ocean View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
1,940Reviews
970Photos
3Q+A
18Room tips
Traveler rating
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Popular mentions
This property’s location is tops as it’s right next to the beach. Also has a nice 25 meter indoor pool with sauna, steam room and jacuzzi. You should tell them at the desk to make the steam room hot. Only takes 10 minutes. The Sauna is always hot. Breakfast is super with a
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Response from HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou
Responded 3 weeks ago
Dear guest, Thank you for staying at Shangri-La Hotel, Haikou and we appreicate your good comments. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. Besides that, we are sorry for any inconvinence it may cause and we had passed the comment to relative Dept. heads and look into the issue.We will take actions and close mornitor the feedback. We look forward to seeing you next time.
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We are a family of three and stayed at the hotel during Christmas. Though hotel website photos seem to show two double beds in a twin room, these are not really double beds. The room is smaller than most Shangrila hotels. The other thing I don’t like the stay is hat it is a long
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Response from HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou
Responded Jan 15, 2019
Dear JiaHuShanghai, First and foremost, thank you for having stayed with us. Thank you for taking the time to share your comments and please accept our apologies for the less than satisfying experience. We have discussed your experience with our colleagues in order to avoid future repetition and hope that we will be able to welcome you back sometime soon to hopefully regain some of your trust in our service culture. We certainly believe that you will receive a perfect experience on your future stays. I look forward to welcoming you back in person on your next stay in the near future. Thank you and kind regards, Happy Wang Director of Communications
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Shangri-La hotel is one of my favorite hotel brand, and every time i stay in shangri-la brand. This is the first time i stay in haikou shangri-la hotel. And my first experience is excellent. The thing i loved in haikou shangri-la is the swimming pool with gardens and the natural
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Response from HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou
Responded Jan 3, 2019
Dear Guest,Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. We are so happy to hear that you find it . Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.
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I first time visit Shangrila hotel Haikou,staff are very friendly,good food at breakfast,perfect hotel in Haikou.Thanks for the great service.i feel very warm.highly recommended this whether it be leisure.i will choose the shangrila again
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Response from HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou
Responded Jan 3, 2019
Dear Guest,Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. We are so happy to hear that you find it . Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.
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I visited the hotel shangrila haikou , i came to know one of the most pleasing service giving brand here .The chinese food in the shang palace restaurant and the service i can never forget , thank you for the memorable experience shangrila .
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Response from HappyWang2015, Quality Improvement Team at Shangri-La Hotel Haikou
Responded Dec 20, 2018
Dear Guest,Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. We are so happy to hear that you find it . Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Photo provided by managementShangri-La Hotel Haikou
Garden and Ocean View
超豪华海景房夜景
Views from the 6th floor from our room
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No, not a free one. You can rewuest a hotel car to pick you up for a few.
0 votes
Sorry, I am unable to answer the question.
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Dear Krasnoyarsk, Welcome to Shangri-La Hotel, Haikou. Our hotel is beachfront hotel, which is step away from the mai building to the beach. Since the hotel is public beach, we strongly recommend you to swim in our garden swimming pools for your personal safety. There are also hot springs and indoor swimming pool for your choice. Look forward to seeing you! Happy Wang
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"Don't expect much for ocean view."
"no difference between deluxe and premier rooms except price"
"Book the club room to get a better service."
"pool view is best"
"The best hotel in Haikou…"
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PRICE RANGE
$81 - $168 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanHaikou
NUMBER OF ROOMS
337
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