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Shangri-La Hotel Haikou

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#3 of 598 Hotels in Haikou
Certificate of Excellence
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Shangri-La Hotel Haikou
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94 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 28, 2016 via mobile

We have been staying there for 2 nights. It was excellent hotel and good customer service. We had breakfast and dinner, found no much variety. Dinner at 7pm, we found no crabs and roast pork at all. Beef limits one person each and fresh raw oyster chargable LOL! Waitresses were slow in collecting plates. Worst dinner we had in our... More 

Helpful?
Thank Alan H
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Alan H Thank you for choosing to stay at Shangri-La Hotel, Haikou. We are glad to hear your kind comment on our customer service. Meanwhile, we are sorry for any unpleasure it may cause in our restaurant. We had passed the comment to relative department and look into the issue. Your satisfaction and comfort are very important to us,... More 

hong kong
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 23, 2016 via mobile

I stayed at this hotel for 4 days 3 nights at the club room with my family . The lounge area is nicely decorated and quiet during the time we stayed . Club staff Miranda and Elena were very helpful and sincere in making sure our needs were attended to . They were great staff to make you feel very... More 

Helpful?
Thank Sylvia C
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Sylvia C, Thank you for choosing to stay at Shangri-La Hotel, Haikou. We are glad to hear that you and your families enjoyed the time in during your 4-day-3- night family trip and we will also share your compliments with Miranda and Elena. Moreover, it is highly appreciated that you give your kind comments on our recreational facilities, spa... More 

Kuala Lumpur, Malaysia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 22, 2016

I've travelled a lot and lived in different parts of the world. This place is mesmerising. The service is brilliant. I lived in this hotel for 25 days for work. People are friendly and warm. Its a little far from town. There is basically not many places you can go our for food unless you have a car. You'll probably... More 

Helpful?
Thank AlanWong72
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Alan Wong, Thank you for staying at Shangri-La Hotel, Haikou during your recent 25-day business trip. We are glad to hear that our service and staff were both delighting you during your stay and it is also appreciated you share your dining experience on Tripadvisor and we look forward to hearing more from you. If travel brings you back... More 

Orlando, Florida
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 22, 2016 via mobile

Stayed here and included a weekend during recent business trip. This hotel is on the water and has a beach but not sure about using it as signs warned that the water was unsafe to enter. The upside was a great pool and outdoor area worthy of a resort anywhere. The hotel was clean and grand but maybe a bit... More 

Helpful?
Thank Richard L
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Richard L, Thank you for staying at Shangri-La Hotel, Haikou during your recent business trip. We are glad to hear that you enjoy Executive Lounge and Café Kool. It is also appreciated that you highly recommended on Sirena, our Italian restaurant, in TripAdvisor. Shangri-La Hotel, Haikou is a beachfront hotel. For your personal safety, we would suggest you to... More 

1 review
3 of 5 stars Reviewed April 20, 2016

overall the facilities are good, but most of them (incl swimming pool) seems haven't been used for a while. location is good, just few steps away from the beach, but quite far from city center. breakfast & dinner buffet has variety of dishes and worth the money. the only drawback is no A/C in the room since they claim it... More 

Helpful?
Thank Judy Y
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Judy Y, Thanks for your review on your recent stay at Shangri-La Hotel, Haikou. Regarding to the air-conditional issue what you shared with us, I have addressed your feedback with our management team. We will work hard for further improvements and providing personalized experiences for all of our guests. If travel brings you back to Haikou in the near... More 

Bangkok, Thailand
Level Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 13, 2016 via mobile

We stayed for a few days in haiko. Around hotel. There are nothing much but hotel itself has all things we need. Swimming pool outside. Hot spring. Swimming pool inside. Gym. Sauna. Jazzi. Restaurant also offer all variety. Price is high as you expect for shanglila brand. Hotel is new and spacious. So it's good holiday.

Helpful?
Thank triptostar2015
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Thanks for choosing stay at Shangri-La Hotel, Haikou. Our hotel located in the new CBD of Haikou and next to Haikou Muliciple Government Center and Hainan Exhibition center. Hotel provides convienient shuttle bus services to all in house guests. Time schedules are 10:00, 12:30, 15:30 and 18:00 and require 30 minutes in advance booking. Looking forward to seeing you next... More 

Irvington, New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 23, 2016

This is one of the best hotels I've stayed in China. What impresses most is the cleanliness of this hotel. The staff is attentive and helpful. We had dinner in one of the restaurants and the cuisine was very good. The breakfast buffet is beyond explanation. I highly recommend this hotel.

Helpful?
1 Thank J T
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear J T, Thank you for staying at Shangri-La Hotel, Haikou. We much appreciate your good comments. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your kind compliments regarding our service. We are so happy to hear that you had enjoyed... More 

Shanghai, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 16, 2016 via mobile

My family booked a triple ocean room and two double room on 16 March. I have two elderly and two young children with me for this holiday. Upon arrival, I was given 3 double rooms ( instead of one triple and 2 double) and the rooms were on different floors ( lvl 1, 2 and 5). I cannot accept rooms... More 

Helpful?
1 Thank Hts1967
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Hts1967, Thank you very much for your recent visit with us. We highly appreciate you taking the time to share your constructive feedback on Tripadvisor. I would like to express my sincere apologies for not being able to meet your expectations on this occasion. I have addressed your feedback with our Front Office team. We will work hard for... More 

Las Vegas, Nevada
Level Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed February 24, 2016 via mobile

If you are visiting Haikou Hainan island Di stay in this hotel. The location is not the best as it is around 20 minutes or more by taxi to city center but closer to the airport and high speed train to Sanya. The daily buffet during the evening is the best in town and their Chinese restaurant is consider better... More 

Helpful?
Thank Iceman808
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear Iceman808, Greetings from Shangri-la Hotel, Haikou! Thank you for choosing us, and taking the time to share your experience with us in the Trip Advisor community. We are more than glad to hear that you enjoyed our buffet in Cafe Kool, and we highly appreciate you kind comments about sharing our location and transportation at here, and let more... More 

Huntington Beach, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 25, 2016

I recently stayed at this property and was surprised at the level of service and the quality of the property. I found the staff to be very helpful and enthusiastic, and the room to be luxurious even by western standards. I had a chance to eat at Cafe Kool and Sirena, and enjoyed my experiences at both restaurants. I especially... More 

Helpful?
Thank SoCalSailor
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this review

Dear SoCalsailor, Greetings from Shangri-La Hotel, Haikou! Thank you for staying with us, and taking the time to share your experience on Trip Advisor. Your heartwarming and detailed review will continuously motivate us to work harder towards providing memorable experience to all of our guests. We are delighted to hear that you enjoyed our cafe Kool and Sirena, and appreciate... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites. ... more   less 

Additional Information about Shangri-La Hotel Haikou

Address: NO. 256 Binhai Avenue, Haikou 570311, China
Location: China > Hainan > Haikou
Price Range: $85 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Haikou 4.5*
Number of rooms: 337
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Also Known As:
Shangri-La Hotel Haikou Hainan, China
Hotel Style:
#2 Spa Hotel in Haikou
#2 On the Beach Hotel in Haikou
#3 Luxury Hotel in Haikou
#4 Best Value Hotel in Haikou
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