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No.256 Binhai Avenue, Xiuying District, Haikou 570311 China
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Traveler (2284)
Dining (336)
Room & Suite (21)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Haikou
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 809 hotels in Haikou
Location
Cleanliness
Service
Value
Travelers' Choice
Lying off the coast of the Qiongzhou Strait, the hotel is a paradise that features the ocean extending to the blue sky, the sea breeze, soft sands and sunshine. The ideal location also makes it the finest hotel for business travellers. The hotel is adjacent to the Hainan International Exhibition Centre and the Haikou Municipal Government office. An internationally renowned golf course and scenic coastal park are just steps away. It takes only 45 minutes to get to the Haikou Meilan International Airport and 10 minutes to get to the train station.The hotel has 337 spacious rooms and suites. Almost of the guestrooms feature an ocean and garden view. Guestrooms have a spacious cloakroom, a separate shower room with rain shower and a 40-inch LED television, and the balcony with rattan furniture makes the guestroom more relaxing and comfortable. Guests can take a rest on the balcony and have a cup of hot tea or coffee with the family while listening to the waves and enjoying the sea breeze, and the beautiful sunset offers an unforgettable Haikou experience.Guests staying on the Horizon Club floors – from the seventh to the ninth floors – enjoy a higher standard of accommodation with personalised service and a host of exclusive privileges and amenities. These include private check-in and check-out at the Horizon Club Lounge on the 10th floor, check-out as late as 6 p.m. (subject to room availability), buffet breakfast, evening cocktails and hors d’oeuvres in the Horizon Club Lounge during daytime hours, suit pressing upon arrival and a daily international newspaper.There are three dining places that are in service now--- Shang Palace, the one of the signature restaurants of the Shangri-La Group; cafe Kool, a place that can experience more than 180 kinds of delicious cuisines from all over the world; Lobby Lounge provides fine wines, cocktails, snacks, coffee and freshly squeezed fruit juice. The Health Club situated on basement floor one, offers a range of health solutions that includes a gymnasium, an aerobics room, Jacuzzi, a 25-metre indoor swimming pool, steam rooms and table tennis facilities. The fully equipped gymnasium provides the optimum space for bodybuilding and has a range of free weight equipment to complement each workout. Thanks to the dormant volcanic clusters located on the outskirts of Haikou, the hotel has three hot spring pools with hot spring water. After swimming in the 790-square-metre outdoor irregular arc-shaped swimming pool, guests can rest on the chaise longues under umbrellas, or take a dip in the hot spring pool.Soon-to-open facilities: Chi, The Spa at Shangri-La, outdoor tennis court, Italian restaurant Sirena, seaside wedding chapel and the Grand Villa with seven rooms and suites.
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Room & Suite (21)21
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Hotel links
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Popular mentions
Trail682771 wrote a review May 2021
Haikou, China1 contribution1 helpful vote
Shangrila hotel hainan Haikou..Beautiful lobby brings you're family have fan so nice and Wonderful place . the foods is very fresh and nearly by the sea Beautiful looking and views are so great please come
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Date of stay: May 2021Trip type: Traveled with friends
1 Helpful vote
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C9481OYfrancescac wrote a review May 2021
4 contributions7 helpful votes
This was our first holiday since the COVID lockdown and our staycation at the Shangrila Haikou hotel has been amazing. The rooms were clean and the pool and gardens reminded us of Phuket. Hotel service staff were warm and welcoming. Special thanks to Jerry the Executive Sous Chef and his team for taking care of us during all our meal times. The buffet dinner was good value for money, large variety of food and includes wine and beer. Shang Palace, the Chinese restaurant had fine Chinese cuisine that suited our tastes, and they kindly recommended we order half portions for minimum wastage. We travelled over the Qing Ming / Easter weekend and the team organised special Easter egg painting as well as kids activities for our daughter. The management staff speaks English but the rest of the team has very little English. Overall I would strongly recommend this hotel. It’s like a home away from home. We will definitely go there again.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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casanovagirl28 wrote a review May 2021
Shanghai, China16 contributions11 helpful votes
I’ve stayed in many Shangri-La hotels. This is the worst experience I have every had and I’m writing this while still staying here. The service is not 5 stars, the staff does nothing to ensure the comfort of the guests when other guest are disturbing others. In the gym they let guest come in wearing dresses and flip flops, children playing and mis-using equipment. It’s very awkward go work out while there are screaming kids, people making videos and people just sitting on equipment and not actually using it. Second is the service when pulling up in a car, no one there to greet us right when we arrived only once we were inside. Third is breakfast, the disorganization is amazing. Again no control or system in place when there isn’t enough tables. A lot of food is gone, staff struggles to keep up. Fourth, is the pool; the staff should remind guests to not spit like full on spit in the pool. I quickly got out. I don’t mind children playing but when I grown man is coughing up spit into the pool I feel disgusted and couldn’t get a work out in. Not to mention the towel the staff claimed was clean had so many stains on it. Lastly, I’m allergic to feather pillows and requested memory foam, at first they didn’t want to look and finally they brought 2 small foam pillows that are as hard as a rock, I’ve woke up in a lot of pain the last couple nights. The only positive point was the house keeper. She gave amazing service and was helpful. Overall, based on the location(far from anything) and service, there’s probably better hotel chains to stay at.
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Date of stay: May 2021Trip type: Traveled as a couple
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AMK wrote a review Aug 2020
Auckland Central, New Zealand146 contributions49 helpful votes
+1
Flew in from Beijing and from the moment we walked in it felt like the perfect getaway from winter to warmer summer weather😍 ✅Wonderful, fast & efficient service from reception & all of the hotel staff we encountered ✅Chinese food in their restaurant is delicious ✅Super comfortable beds ✅Well equipped gym ✅Great indoor pool ✅Nice hot pools Highly recommend, we wish we booked our stay for longer.
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Date of stay: December 2019
1 Helpful vote
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Porter Y wrote a review Dec 2019
3 contributions1 helpful vote
While we had an overall poor experience here, I will start with things that we liked: the staff here was LOVELY. Everyone was extremely friendly and helpful to the best of their abilities; our issue was with the management, not the front-facing service workers. The pool/garden area is beautiful--even more than the pictures show. Breakfast was also fabulous. HOWEVER: this hotel did not meet our expectations in many ways. When we arrived, we were taken to our "Sea View" room, which actually had a view of an exhibition center and a hideous parking lot. You had to physically stand with your back against the wall on the balcony to see the tiniest glimpse of the ocean. They upgraded us to a suite, but we still had to pay an upgrade price. They insisted the original room was "sea view," although it was not. There were also big stains on the couch. The next morning, we were woken up before 9:00 am by a man SCREAMING into a microphone directly outside the hotel in the garden/pool area. There was a huge teambuilding conference going on, and this man kept screaming into the microphone for three hours--completely ruining what we hoped would be a relaxing morning. It became clear to us that these conference/team-building guests were the only people who mattered to this hotel's management. For the duration of our stay, there was never anyone working at the pool bar. When we asked for someone to come, we had to wait 25 minutes for them to arrive. We were told they were not there because "the pool was not crowded." This is ridiculous. There were many bottles of liquor at the pool bar, but they would not serve any liquor drinks because 'it is not safe.' Beer was the only option. What is the point of having a pool bar? There were also no towels by the pool and no staff to ask for one. We had to use our phone to call the lobby and ask them to bring towels, which took 30 minutes. When we went down for afternoon tea, we were told "each tea set takes 30 minutes to make, and there are 11 tables in front of you." The tea area was completely not crowded, so it was clear to us that these "11 tables" were the same conference people taking away all of our other service. Upset by this, I sent a long email to Shangri-La Haikou *directly through their website.* Three more days went by in our stay, and I NEVER received any sort of reply from the hotel. In the message, I mentioned that it was my birthday and that this had ruined my birthday; a couple hours later, someone delivered a small birthday cake, which was a lovely touch, but this made it clear to me that the management had seen my email and had decided deliberately not to say anything to me. Absolutely despicable management. We had dinner one evening at the Ritz-Carlton about a 30-minute drive away, and the service THERE was absolutely excellent--attentive, caring, kind, present, made us feel special and that our money was well worth it. It was everything the Shangri-La was not. If you do not want to risk being completely ignored and staying somewhere that overwhelms itself with bookings it cannot handle, do yourself a favor and stay at the Ritz--NOT at Shangri-La. Not worth the money when you're being treated like a customer at a Days Inn.
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Date of stay: November 2019
Value
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PRICE RANGE
$70 - $108 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanHaikou
NUMBER OF ROOMS
337
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Frequently Asked Questions about Shangri-La Haikou
Which popular attractions are close to Shangri-La Haikou?
Nearby attractions include Jiari Beach (3.7 miles), Zhongtianxing Holiday Beach Recreational Vehicle Camp (3.0 miles), and Haikou Jiarihaitan Tourist Area (1.8 miles).
What are some of the property amenities at Shangri-La Haikou?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Shangri-La Haikou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Haikou?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Haikou?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Haikou?
Conveniently located restaurants include Xiang Gong (XiangGe LiLa Restaurant), Ku Coffee (HaiKou XiangGe LiLa Restaurant), and Sirena Restaurant (Shangri-La Haikou Hotel).
Are there opportunities to exercise at Shangri-La Haikou?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Shangri-La Haikou have an airport shuttle?
Yes, Shangri-La Haikou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Haikou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Haikou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Haikou?
Many travelers enjoy visiting Xiuyinggu Battery (7.5 miles) and Qiongyayida Site (9.3 miles).