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The Ritz-Carlton, Haikou

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No.39 Yangshan Boulevard, Longhua District, Haikou 571155 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (123)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 02/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Haikou
Updated 02/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 808 hotels in Haikou
Location
Cleanliness
Service
Value
Travelers' Choice
The tropical island of Hainan is already known for its beautiful white-sand beaches, historically significant sites and growing business district. Now, it is also home to the largest public golf complex in the world. As part of this groundbreaking destination, The Ritz-Carlton, Haikou offers a collection of amenities that appeal to weekend golfers, international business travelers, couples seeking romance and vacationing families. Among the features at our Haikou resort are: •10 golf courses •TIMESDF Haikou Mission Hills Duty Free Complex •Four restaurants and lounges highlighting local and international cuisine •37,674 square feet of meeting and event space •Luxury accommodations including 175 guestrooms and 16 villas.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Kids stay free
Parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Nightclub / DJ
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Russian, Chinese, Korean
Hotel links
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268Reviews4Q+A22Room tips
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Popular mentions
Ben B wrote a review Aug 2020
Nantou, Taiwan3 contributions1 helpful vote
I’m writing to again thank everyone at the Haikou Ritz for an amazing two stays there in July:one at the beginning of our trip to Hainan and one at the end. Skye and Chloe in the club lounge went beyond the regular call of duty to take care of us, particularly our three year old son, who still asks when we will see them again. Such wonderful attention to detail and for remembering what we really enjoy (bourbon and dinosaurs!) Sophie at breakfast, Sylvia at dinner, Luke who drove me, and Kevin, a training manager who also drove me, are all great ambassadors for the Ritz brand and their Haikou property. I also would like to thank Barbara for reaching out when we had a small problem with a room door, and to Lotus for whisking us in and making sure we were properly welcomed and taken care of throughout our stay. Mr. Edmond Hung, GM of the property, was very generous with his time and great to spend time talking to and getting to know. He and his team are doing great work, particularly at a time when the world and world travel are facing major a major upheaval with Covid-19. Thank you and the rest of the team for making our stay so memorable. We cannot wait to return.
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Date of stay: July 2020
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Cml7987szsj wrote a review Feb 2020
1 contribution
As a P-membership of Marriott,i am really disappointed for the one night stay of ritz haikou in Jan 19,2020. I arrived in the hotel around 22:30 with my family(my wife and 1 year old son) the check-in lady looks like just wake up and i am disturbing her,no any gereeting,no any smile,not mentioned any rights of P-member...even.not say good.night...well she just help me to check in...that's great! I have no idea how this nonsense is come from ritz,and how the good comments made base on kind of horrible experience,Not competing with the neighbor Renaissance at all,maybe she thought they are high category than Renaissance,maybe i am bad luck that day.never come back again!
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Date of stay: January 2020Trip type: Traveled with family
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Response from SarahSchuss, Director of Operations at The Ritz-Carlton, Haikou
Responded Feb 4, 2020
Dear Guest, Thank you for your feedback about your recent stay at The Ritz-Carlton, Haikou. As Marriott Bonvoy Platinum Elite Member, we value your loyalty, and I want to sincerely apologize for the experience you mentioned. This does not align with our brand values and service standards. Please allow me to connect with you to further follow up about your stay. My email is sarah.schuss@ritzcarlton.com. I look forward to restoring your confidence in The Ritz-Carlton, Haikou. Warm regards, Sarah Schuss Director of Operations The Ritz-Carlton, Haikou
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Nordique2016 wrote a review Jan 2020
Raleigh, North Carolina443 contributions55 helpful votes
+1
My wife and I had the pleasure to stay at this property during our trip to China in Mid December 2019 to celebrate my birthday. The staff was amazing in assisting us and upgrading us to a beautiful 1 bedroom suite overlooking the world class golf course with a huge balcony. I want to specifically thank the management team for making our stay a memorable one. I also want to thank the restaurant & lounge staff for making sure that what i was eating was safe due to my severe peanut allergy. The hotel was very clean & spacious. It has a pool that is shared with the other nearby Marriott property which is private for guests only. The hotel has a spa with also has a Jacuzzi in the mens & womens locker rooms The breakfast was a large buffet style with something for everyone. The location was right on the golf course with a nearby shopping mall just steps away that has multiple western stores & restaurants. The property is about a 20 minute taxi ride to the downtown area but is very inexpensive. I would recommend this property to anyone looking for a affordable luxury hotel in Haikou and would happily stay there again hopefully in the not so distant future. Thanks again and a special thanks to Sarah Schuss for making sure everything was top notch for us during our stay.
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Date of stay: December 2019
Location
Cleanliness
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Room Tip: Suite with golf course view
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2 Helpful votes
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CheowTeck wrote a review Dec 2019
Singapore, Singapore66 contributions55 helpful votes
The Ritz is located nearer the Meilan International Airport as compared with the other hotels in Haikou City. It is located right next to the Outlet Malls. Facility is well maintained and the service crew is well trained and very friendly. The rooms were lovely. Breakfast spread was very good and it is advisable to bundle your stay with a breakfast as there are not many good options available in the vicinity. Hotel also runs a shuttle connecting with the Mission Hills Resort Hotel, Golf Facilities & Movie Town. Hotel is also nearer attractions like Huo Shan Kou and Wen Bi Feng compared with the city Hotels.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
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Andy Hao wrote a review Nov 2019
Sanya, China20 contributions8 helpful votes
The Ritz-Carlton, Haikou hotel has a business center and meeting rooms. The staffs can speak Chinese, Russian, Korean and English. It also offers an airport shuttle for guests (highly recommended for business travelers). I tried the rooftop bar after work and enjoyed it.
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Date of stay: September 2019Trip type: Traveled on business
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PRICE RANGE
$132 - $194 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanHaikou
NUMBER OF ROOMS
191
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Frequently Asked Questions about The Ritz-Carlton, Haikou
Which popular attractions are close to The Ritz-Carlton, Haikou?
Nearby attractions include Huoshankou National Geopark (4.9 miles), Mission Hills Huayi Brothers Feng Xiaogang Movie Town (1.2 miles), and Times Duty Free Mission Hills (0.6 miles).
What are some of the property amenities at The Ritz-Carlton, Haikou?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Ritz-Carlton, Haikou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Haikou?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Haikou?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Haikou?
Conveniently located restaurants include Terra All-day Dining Restaurant (The Ritz-Carlton, Haikou), Flair (The Ritz-Carlton, Haikou), and Tin Lung Heen Chinese Restaurant (The Ritz-Carlton, Haikou).
Are there opportunities to exercise at The Ritz-Carlton, Haikou?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does The Ritz-Carlton, Haikou have an airport shuttle?
Yes, The Ritz-Carlton, Haikou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Haikou?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Haikou offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Haikou?
The staff speaks multiple languages, including English, Russian, Chinese, and Korean.