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Crowne Plaza Hotel Zhongshan Xiaolan

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117 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Melbourne, Australia
Level Contributor
137 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good value hotel. Rooms are big and clean. Bathroom was modern with a good shower and great water pressure. The bed was comfortable. Service was very efficient, polite and friendly. Breakfast was really good with a good selection of Chinese and western options. Would stay again if I was in the area.

Helpful?
Thank Melb22
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Melb22,Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan.We are pleased to know that you appreciated the rooms facilities,the breakfast and the service of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantlyimprove our quality even further as we hope to exceed over... More 

Austin, Texas
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Quite a nice hotel but the staff attitude and culture was not aligned with customer needs. The two restaurants in the hotel that we investigated at 830pm after a long business day were quick to warn us that they were closing soon. The first one suggested we go elsewhere probably because arriving at that time they knew they could not... More 

Helpful?
Thank John A
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear John A,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhongshan Xiaolan.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service has been documented and will certainly be looked into. We appreciate your feedback as this... More 

Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

Just checked in here now poor selection of miserable food for on offer 🤗 Room is nice but hotel needs an upgrade soon Let's see what breakfast holds for us I hope bigger n better selection hopefully Many thanks in anticipation and let's stay posit

Helpful?
Thank Aidan B
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, Thanking you for taking time to share your feedback regarding your recent stay with us at our hotel. We are very sorry that you experienced inconvenience. Please accept our sincere apology for any inconvenience caused. we have communicated with the concerned department and corrective actions have been taken. For a better following up, could you please send us... More 

Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 6, 2016

Once of the best hotel and glad I am back to IHG group. It is located in the middle of the city with shopping center, convenient location for business travel to move around. Even though it took for me to reach 3 hours form Shenzhen. Hotel offer all support to do ferry booking, Hong Kong transfer and free shuttle service... More 

Helpful?
Thank Shihab K
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest,Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan.We are pleased to know that you appreciated the location of our hotel and the ferry booking,Hong Kong transfer and free shuttle service to bus station and ferry terminal, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us... More 

Birmingham, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 25, 2016

I stayed here a couple of years ago and returned without hesitation during my recent trip. As with so many Chinese hotels, the place is huge and as a result cannot help being just a little impersonal. However the reception staff were welcoming and expecting me, check in was fast and efficient, the room enormous, clean and well equipped, and... More 

Helpful?
Thank Craig V
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our Crowne Plaza Zhongshan Xiaolan made your stay experience more memorable. We will continue to strive in delivering quality services and the enormous, clean and well equipped room and so on, allowing... More 

Mirfield, United Kingdom
Level Contributor
172 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed April 24, 2016

I've stayed here a few times now. This is a comfortable hotel with modern, spacious rooms. The air conditioning works which is always a bonus in hotels in China. The check-in staff are not the best and the check out procedure is always too long and very frustrating. However, overall this is a very good hotel and the breakfast on... More 

Helpful?
Thank James L
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear James L ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the location and good breakfast.About the problem of mentioned we will reflected in the relevant departments,We take our guest comments very seriously... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 27, 2016

The location is very good just next to the Metro Mall. There is a Starbucks connected to the hotel. Outside you have fast food joints like KFC and Pizza hut. Staff was friendly and pleasant.The rooms were very nice with huge and comfortable beds. The breakfast spread was also very good. There is an excellent Thai restaurant in the Hotel... More 

Helpful?
1 Thank Manju S
Mirfield, United Kingdom
Level Contributor
172 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed December 27, 2015

I've stayed here before and would definitely stay here again. This is a modern high class hotel with excellent reception areas, restaurants and lounges. The reception staff were welcoming and friendly and my room was large, clean and comfortable with good sized bath and a separate walk in shower. The breakfast was very good and the breakfast staff deserve a... More 

Helpful?
Thank James L
Sweden
Level Contributor
13 reviews
5 hotel reviews
4 of 5 stars Reviewed November 12, 2015 via mobile

Good standard and clean. Suitable also for western visitors. The staff at front desk and some in restaurant speak english. The restaurant was quite ok, but some dishes were not so good. The staff was not very observant. The bread at breakfast was dry. The location was very good, shopping center and restaurants around the hotel.

Helpful?
Thank C H
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhongshan Xiaolan.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service has been documented and will certainly be looked into. We appreciate your feedback as this is... More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2015

Best hotel in Zhongshan. Very big rooms and bathroom looks out into the bedroom. Great pool and gym. Right next to the shopping area of Zhongshan. Great business hotel. Would stay at this hotel again. Great breakfast buffet.

Helpful?
Thank Asteroid2015
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Asteroid, Thanking you for taking time to share your feedback regarding your recent stay with us at our hotel. We are glad to know that you enjoyed your stay with us and our staff and service helped in making your visit enjoyable. Thank you again for your feedback and support, we look forward to welcoming you back in future!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The first and only five-star standard international hotel of Xiaolan,the property offers an appealing load of experience in comfort of deluxe accommodation,successful meetings,platable delights as well as recreational enjoyment. ... more   less 

Additional Information about Crowne Plaza Hotel Zhongshan Xiaolan

Address: NO. 18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
Location: China > Guangdong > Zhongshan
Price Range: $85 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Zhongshan Xiaolan 4.5*
Number of rooms: 311
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Zhongshan
#4 Business Hotel in Zhongshan
#7 Best Value Hotel in Zhongshan
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