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Crowne Plaza Hotel Zhongshan Xiaolan

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Crowne Plaza Hotel Zhongshan Xiaolan
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124 Reviews from our TripAdvisor Community

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Showing 53: English reviews
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Reviewed February 11, 2017 via mobile

This is the second time Myself and my wife have stayed here and we have not been disappointed. Clean and spacious rooms. Excellent friendly and polite staff especially Julia from Ukraine, The customer service manager. Thanks ! John & Cherry from Hong Kong

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Helpful?
Thank Jinkin
CPZSXL, Manager at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Honored guests,Hello, we thank you very much for your highly evaluation, comfortable environment, excellent service, warm hospitality, is our commitment to the arrival of each guest.Julia is our customer service manager, very happy can be appreciated by you, we will continue to work hard, for the best offer you the best of everything! Hotel management

Reviewed January 4, 2017 via mobile

Many hotels in China I have stayed but I must say this has got to be one of the best in this area. Like any hotel when there's a crowd everything is forgiven. The bed was excellent,the breakfast was good

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Helpful?
Thank M A
CPZSXL, Owner at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest,Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan.We are pleased to know that you appreciated the room and the staffs at the reception of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantlyimprove our quality even further as we hope to exceed...

Leo, IN
Reviewed November 10, 2016

Very nice hotel, beautiful property. The room I stayed in (Deluxe) was very spacious and comfortable, and well appointed. The bed was extremely comfortable, the tub was great to relax in, and the room service staff were fast and very courteous. Front desk staff at both check in and check out were friendly, attentive and helpful. Overall, this was a...

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Thank JDeaux
Reviewed October 11, 2016 via mobile

We were 8 ladies booking 4 hotel rooms for 2 nights asking strictly 4 non smoking rooms but was checked in one totally unacceptable room with heavily smoking odours. 2 room keys out of 8 were not functioning. Wasting our time to revert. Can they check thoroughly prior guests arrival?

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Helpful?
Thank Helen L
CPZSXL, Reservation Department at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Madam, thank you for taking the time to share your comment regarding your recent stay with us. We would like to take this opportunity to apologize for the inconvenience might have caused you. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our one of best resource for improving our...

Melbourne, Australia
Reviewed August 19, 2016

This is a good value hotel. Rooms are big and clean. Bathroom was modern with a good shower and great water pressure. The bed was comfortable. Service was very efficient, polite and friendly. Breakfast was really good with a good selection of Chinese and western options. Would stay again if I was in the area.

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Helpful?
Thank Melb22
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Melb22,Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan.We are pleased to know that you appreciated the rooms facilities,the breakfast and the service of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantlyimprove our quality even further as we hope to exceed over...

Austin, Texas
Reviewed August 17, 2016 via mobile

Quite a nice hotel but the staff attitude and culture was not aligned with customer needs. The two restaurants in the hotel that we investigated at 830pm after a long business day were quick to warn us that they were closing soon. The first one suggested we go elsewhere probably because arriving at that time they knew they could not...

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Helpful?
Thank John A
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear John A,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhongshan Xiaolan.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service has been documented and will certainly be looked into. We appreciate your feedback as this...

Reviewed June 12, 2016 via mobile

Just checked in here now poor selection of miserable food for on offer 🤗 Room is nice but hotel needs an upgrade soon Let's see what breakfast holds for us I hope bigger n better selection hopefully Many thanks in anticipation and let's stay posit

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Thank Aidan B
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest, Thanking you for taking time to share your feedback regarding your recent stay with us at our hotel. We are very sorry that you experienced inconvenience. Please accept our sincere apology for any inconvenience caused. we have communicated with the concerned department and corrective actions have been taken. For a better following up, could you please send us...

Abu Dhabi, United Arab Emirates
Reviewed June 6, 2016

Once of the best hotel and glad I am back to IHG group. It is located in the middle of the city with shopping center, convenient location for business travel to move around. Even though it took for me to reach 3 hours form Shenzhen. Hotel offer all support to do ferry booking, Hong Kong transfer and free shuttle service...

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Helpful?
Thank Shihab K
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest,Thank you for your stay with us at Crowne Plaza Zhongshan Xiaolan.We are pleased to know that you appreciated the location of our hotel and the ferry booking,Hong Kong transfer and free shuttle service to bus station and ferry terminal, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us...

Birmingham, United Kingdom
Reviewed May 25, 2016

I stayed here a couple of years ago and returned without hesitation during my recent trip. As with so many Chinese hotels, the place is huge and as a result cannot help being just a little impersonal. However the reception staff were welcoming and expecting me, check in was fast and efficient, the room enormous, clean and well equipped, and...

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Helpful?
Thank Craig V
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear Guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our Crowne Plaza Zhongshan Xiaolan made your stay experience more memorable. We will continue to strive in delivering quality services and the enormous, clean and well equipped room and so on, allowing...

Mirfield, United Kingdom
Reviewed April 24, 2016

I've stayed here a few times now. This is a comfortable hotel with modern, spacious rooms. The air conditioning works which is always a bonus in hotels in China. The check-in staff are not the best and the check out procedure is always too long and very frustrating. However, overall this is a very good hotel and the breakfast on...

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Helpful?
Thank James L
CPZSXL, Director of Sales at Crowne Plaza Hotel Zhongshan Xiaolan, responded to this review

Dear James L ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the location and good breakfast.About the problem of mentioned we will reflected in the relevant departments,We take our guest comments very seriously...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The first and only five-star standard international hotel of Xiaolan,the property offers an appealing load of experience in comfort of deluxe accommodation,successful meetings,platable delights as well as recreational enjoyment. ... more   less 

Additional Information about Crowne Plaza Hotel Zhongshan Xiaolan

Address: No.18 Shengping Zhong Road, Xiaolan, Zhongshan 528415, China
Location: China > Guangdong > Zhongshan
Price Range: $79 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Zhongshan Xiaolan 4.5*
Number of rooms: 311
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Zhongshan
#4 Business Hotel in Zhongshan
#5 Best Value Hotel in Zhongshan
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Zhongshan Xiaolan staff and other travelers.
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Questions? Get answers from Crowne Plaza Hotel Zhongshan Xiaolan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was in 10th Floor and it was nice view”
 of 5 bubbles 3more, Jun 6, 2016 | Read review
“I've never had a bad room here.”
 of 5 bubbles 97jamesl, Apr 24, 2016 | Read review
“Opt for higher floors.”
 of 5 bubbles ManjuS836, Mar 27, 2016 | Read review
“Ask for high floor”
 of 5 bubbles Asteroid2015, Oct 23, 2015 | Read review
“One without rats!”
 of 5 bubbles tomfN3140UM, Aug 18, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question