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Hilton Shenzhen Futian

Traveler (452)
Room & Suite (41)
Dining (28)
Certificate of Excellence

About

#32 of 2,985 hotels in Shenzhen
Location
Cleanliness
Service
Value
Certificate of Excellence
Centrally located in the heart of the Shenzhen city in the Central Business District, the hotel is within walking distance of the Shenzhen Stock Exchange, Shenzhen Convention & Exhibition Centre and City Hall. Experience the exciting city vibe amongst spacious accommodations, tempting on-site dining options and state-of-the-art business and leisure facilities while staying connected to the city centre complex, which provides access to the shopping mall and more.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Hotel links
Visit hotel website
Special Offer:Hilton Asia Pacific Sale
Hotel deals

Location

Full view
Contact
Tower B, Great China International Finance Center, No.1003 Shennan Road, Futian District, Shenzhen 518048 China
Name/address in local language
Getting there
Hong Kong Intl Airport19 mi
Shenzhen Airport18 mi
Gangxia7 min
Civic Center12 min
See all nearby hotels
409Reviews
9Q+A
30Room tips
Traveler rating
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Time of year
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Popular mentions
Let’s start with what absolutely needs to be improved asap if you are to convince me to come back: 1.The service (especially at the check-in counter) is ridiculously poor and is in nowhere near the Hilton standards. My check-in took 18 minutes by an unapologetic, disorganized
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Response from Hilton_SZ_Futian, Director of Operations David Chen at Hilton Shenzhen Futian
Responded 1 week ago
Dear Valued Guest, Thank you very much for taking your valuable time to share with us your comments following your recent stay at the Hilton Shenzhen Futian. Pleased accept my sincerest apologies concerning the bad experience of your stay. Please rest assured that I will work with my team to take necessary actions and training immediately to avoid any future recurrence. Additionally, I would like to thank you for your positive comments about our concierge staff, Eric Wong. Your comments will be shared with him immediately. Thank you very much again for your valuable comments and this will certainly help us to improve our service. Please feel free to contact me directly via David.Chen@hilton.com for any future reservations or assistance. We are looking forward to welcoming you back to the Hilton Shenzhen Futian soon.
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Hotel's Favorite
I enjoyed my last stay. It was made into something very special by the handwritten welcome note and funny drawing prepared by or under the direction of Adam Warner. Adam makes all guests feel very welcome and is always ready to chat and give a helping hand.
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Response from Hilton_SZ_Futian, Director of Operations David Chen at Hilton Shenzhen Futian
Responded 4 weeks ago
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I would like to thank you for your positive comments about our service star, Adam Warner. Your comments will be shared with him immediately. Thank you very much again for sharing your comments with us. We are looking forward to welcoming you back soon.
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This is a place that you can think that you are close to your home ... the hotel is close to most of important places in Shenzhen and easy way to reach the China border to Hong Kong. I really recomend to you this place
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Review collected in partnership with Hilton Hotels & Resorts
Response from Hilton_SZ_Futian, Director of Operations David Chen at Hilton Shenzhen Futian
Responded 1 week ago
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We are delighted that you feel your stay here are close to home, I will definitely share your encouragement with my team. Thank you for your recommendation. We sincerely look forward to your visit again in the near future.
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Super service on all fronts - especially the Executive Lounge and it's manager, Adam Warner. Very welcoming and accommodating when my travel plans changed due to cancelled flight. Would happily recommend and stay again.
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Response from Hilton_SZ_Futian, Director of Operations David Chen at Hilton Shenzhen Futian
Responded 3 weeks ago
Thank you very much for taking your valuable time to share with us your comments following your recent stay at the Hilton Shenzhen Futian. It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and facilities to be of a satisfactory standard overall. I would like to thank you for your positive comments about our staff and service, especially our Executive Lounge Team. Your comments will be shared with them immediately. Please feel free to contact us directly for any future reservations or assistance. Thank you very much again for sharing your comments with us. We are looking forward to welcoming you back soon.
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Stayed at Hilton for 10 nights in April for business. Hotel location is very good, close to many attraction. Hotel and room are clean. The only complaint I had is the wifi speed in the room. The speed vary alot and during the peak hours I am not able to do my work receiving
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Response from Hilton_SZ_Futian, Director of Operations David Chen at Hilton Shenzhen Futian
Responded 5 weeks ago
Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and facilities to be of a satisfactory standard overall. With regards to the WiFi speed in the room, I apologize for the inconvenience caused. Please kindly be informed that your comments have been shared with our Information System Manager. The necessary actions will be taken immediately. Please feel free to contact us directly for any future reservations or assistance. Thank you very much again for sharing your comments with us. We are looking forward to welcoming you back soon.
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PRICE RANGE
$105 - $192 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongShenzhen
NUMBER OF ROOMS
320
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