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Sheraton Shenzhen Futian Hotel

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Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
$176
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Free cancellation until 02/23/22
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Trip.com
$156
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Free cancellation until 02/24/22
Hotels.com
$176
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Free cancellation until 02/23/22
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Travelocity$176
Booking.com$176
Priceline$176
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (985)
Dining (128)
Room & Suite (12)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Shenzhen Futian Hotel
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 3,266 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world.
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Property amenities
Free parking
Wifi
Adult pool
Fitness / spa locker rooms
Restaurant
Kids stay free
Airport transportation
Business Center with Internet Access
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Luxury
Languages Spoken
Chinese

Location

Full view
96Great for walkers
Grade: 96 out of 100
214Restaurantswithin 0.75 miles
16Attractionswithin 0.75 miles
2454Reviews1Q+A81Room tips
Traveler rating
  • 1,832
  • 491
  • 91
  • 21
  • 24
Time of year
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Popular mentions
Xin Yi Z wrote a review Jan 12
1 contribution
Going out to travel is like going to Sheraton Shenzhen Greater China Hotel, where there are a lot of delicious food with priority; Fitness is my favorite; I was very impressed by Leah and Frances's careful service. I hope I can get their five-star service next time, thank them.
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Date of stay: January 2022Trip type: Traveled solo
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 1 week ago
Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better. It will be a great pleasure to pass your complimentary service comments to our team members. We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon.
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Jenn G wrote a review Nov 2021
Istanbul, Turkey55 contributions43 helpful votes
This hotel is in a perfect location in Futian. I was upgraded to a suite upon arrival due to my Marriot status. I was disappointed to learn that the outdoor pool had closed on Nov. 1, but the hotel really wanted to cheer me up so they offered me lunch for free which was nice of them and the lunch was amazing. I would go back there just for the lunch. Additionally, the happy hour food and drinks were great, the room was comfortable, and the gym was the best gym I've seen in China. It's huge and has everything - even group fitness classes and yoga. A big thank you to the customer service team at this hotel. I will go back for sure!
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Date of stay: November 2021
Service
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded Nov 25, 2021
Dear JennG287: Warmest greeting from Sheraton Shenzhen Futian Hotel! Thank you for your staying with us again and and your support to Marriott Bonvoy. We are pleased to learn that staff's service 、Hotel Restaurant and gym have met your satisfaction which really motivates us to keep improving and doing better. It's our hornor to offer wonderful stay experience to valuable guests like you. We trust our hotel will be the choice of ​your next stay and looking forward to your coming back soon. Hotel Management
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Simon G wrote a review Nov 2021
1 contribution
A really grand hotel with good services. For bonvoy membership, they offered a complimentary tea time services in a great environment for the club lounge. The hospitality staff there provided a great service to us, especially I would like to commend Frances, Ina and Monica. They have anticipated our needs well and make the extra effort to make us feel welcome. Recommend to come here for business anytime.
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Date of stay: November 2021Trip type: Traveled on business
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded Nov 15, 2021
Dear SimonG4066, Warm greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that hotel's warm service have won your recognition. It's our hornor to help you make your trip in Shenzhen convenient and comfortable. We trust our hotel will be the choice of your next stay and looking forward to your coming back soon. Hotel Management Team
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Pittology C wrote a review Sep 2021
2 contributions
My mum stayed in Sheraton Futian the night before travelling to Hong Kong to visit her family. She is 66 years and not a tech savvy. After she has had completed and received the PCR test , looking for someone in the hospital to help uploading the test result in mobile but in vein. My mum then travelled back to the hotel and looked for help. The concierge team - Mr Young, after knowing the difficulties we faced, patiently offered assistance to do the info update and successfully obtained the "green QR" for the border clearance. My whole family members are blessed and would like to thanks him wholeheartedly. Without his help my mum could not make the way back home. He is really a helpful and caring person we have ever met ! As a long term member, I always suggest my firm and friends to stay in the Marriott hotel as the hospitality is go beyond the limits. Once again, thank you Sheraton Shenzhen Futian!
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Date of stay: September 2021
Location
Cleanliness
Service
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded Dec 15, 2021
Dear PittologyC, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with you stay. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Hotel Management Team
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RCheng wrote a review Aug 2021
2 contributions
If you expect good service and customer care from this hotel, forget it. Especially the front desk. They will not offer any help or alternative solution to problems. I have also stayed in other hotels under the Marriott group in Shenzhen which has mcuh better service and sense of hospitality. If others are rated 5, this hotel is a 1.
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Date of stay: August 2021
Value
Rooms
Service
Trip type: Traveled on business
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Response from Sheraton Shenzhen, General Manager at Sheraton Shenzhen Futian Hotel
Responded Sep 1, 2021
Dear BaronHusk,   Greeting from Sheraton Shenzhen Futian Hotel. Thank you for taking time to share with us your feedback. We regret to learn that our front desk service didn't meet your expectations during your stay. Please be assured that your comment has been shared for further investigation and improvement, and we will take steps to resolve the problems you’ve mentioned. We sincerely look forward to your stay again and hope we can let you see our improvement. Hotel Management Team
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PRICE RANGE
$113 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
福田喜来登酒店, 深圳喜来登大酒店, sheraton shenzhen, shenzhen sheraton
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
354
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Frequently Asked Questions about Sheraton Shenzhen Futian Hotel
Which popular attractions are close to Sheraton Shenzhen Futian Hotel?
Nearby attractions include COCO Park (0.5 miles), Shenzhen Museum (0.6 miles), and Shenzhen Convention and Exhibition Centre (0.4 miles).
What are some of the property amenities at Sheraton Shenzhen Futian Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and free parking.
Which room amenities are available at Sheraton Shenzhen Futian Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Shenzhen Futian Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Shenzhen Futian Hotel?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Shenzhen Futian Hotel?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Bus Grill Turkish Steakhouse.
Are there opportunities to exercise at Sheraton Shenzhen Futian Hotel?
Yes, guests have access to an indoor pool and locker rooms available in the fitness center during their stay.
Does Sheraton Shenzhen Futian Hotel have airport transportation?
Yes, Sheraton Shenzhen Futian Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sheraton Shenzhen Futian Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Shenzhen.
Are any cleaning services offered at Sheraton Shenzhen Futian Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Shenzhen Futian Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.