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Sheraton Shenzhen Futian Hotel

Booking.com$131*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Shenzhen Futian Hotel
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890 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Reviewed yesterday NEW

Stayed at Sheraton Shenzhen Futian for a 4-day business trip. Great location. The only downside is the hotel is tired but what made it up was they had great staff. I am an SPG Platinum, booked with Best Available Rate, was upgraded to Club Floor. The room was clean and quiet but has an old hotel smell. Staff there tried...

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Helpful?
Thank Jacky G
Reviewed 1 week ago NEWvia mobile

Everything was fantastic about the hotel. Breakfast was good with a variety of international food suitable for anyone from different countries who visits Shenzhen. Second time staying here for business. There will definitely be a third time.

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Helpful?
Thank Chan S
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Chan S, Hi! It was a great pleasure having you back with us at Sheraton Shenzhen Futian Hotel recently, and thank you very much for your complimentary words and recommendation. We sincerely look forward to your next visit with us.

Los Angeles, California
Reviewed 2 weeks ago via mobile

Stayed here while visiting Shenzhen. Great hotel, clean rooms, awesome breakfast but the best part is how helpful the concierges are. Blake in particular was awesome! Helped me ship packages back to the United States, helped me top up my mobike account, ordered a book I needed from Amazon China, gave great restaurant recommendations and was amazingly helpful. If you...

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Helpful?
Thank 96cooper
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear 96cooper, warm greetings from Sheraton Shenzhen Futian Hotel! We appreciate your kind comment on Tripadvisor, especially your compliments and special recognition of our concierge team, in particular Blake and we are pleased that he has taken initiative to ensure you have a feeling of “Home away from home”. As a hospitality industry, we would like you to know that...

Lisboa
Reviewed 2 weeks ago via mobile

Really good hotel. A true 5 star with all tou need for a excelent stay. Nice rooms, free wifi perfect with no site restriction. Excelent health club with lots of machines and group classes Les mills. Excelent swimming pool. Breakfast is amazing with lots of choice and ocidental food. Nice and modern location. Will recomend and will stay here again...

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Helpful?
Thank mgadanho
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear mgadanho, Hi! It has been our great honor to be at your service on your trip in Shenzhen and we are very delighted to hear that you find hotel facility, location and food & beverage satisfying. Thank you very much for your kind comments at TripAdvisor and we sincerely look forward to your next stay with us.

Hong Kong, China
Reviewed 3 weeks ago

This is the second time I stayed at this hotel with my family. I contacted the club lounge staff in advance to request a room upgrade and they quickly guaranteed the upgrade. When we checked in, we were assigned the best type room, and there was an especial pair of decoration elephants made of towels to welcome us, particularly our...

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Helpful?
Thank sun8483
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear TylerSun, Hi! It was such a honor to be at service for you and your family for the second time and thank you for sharing your staying experience at TripAdvisor. We are pleased to learn that club lounge service and fitness center facility have won your recognition. Your kind comment is well received, and we hope to continue the...

Ottawa, Canada
Reviewed 3 weeks ago

This is one of the few five-star hotels in Shenzhen. The rooms are great, the staff is professional and there are no surprises. Sheraton has made sure it hires and trains right, and it really shows. Very pleased.

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Helpful?
Thank Nigel H
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Nigel H, Hi! It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently and thank you for leting us know that room facility and staff service have met your expectation and you have felt pleased with this stay. We hope to continue the opportunity to be at your service on many more occassions. As...

Reviewed 4 weeks ago

Checked in 17 April, check out 24 April. During that time, I visited the Sheraton Club Lounge several times. The lounge had excellent food and the staff was awesome. Did I mention the staff was awesome? The hotel location in Futian Shenzhen is perfect. Lots of taxi, right on top of a sub way station and within 200 meters from...

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Helpful?
Thank Tony J
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tony J, Hi! It has been our pleasure to have you staying with us recently and thank you for your comments at TripAdvisor. We are much pleased to know that hotel club lounge food and staff service have met your expectation. We are sorry that hotel outdoor pool is still in maintenance and it has caused you inconvenience somehow,...

Shenzhen, China
Reviewed 4 weeks ago via mobile

Amazing place. This is my second time to visit SZ. Sheraton always keeping big surprises to me. Pepleo always give us big small and respecting. Very nice place to relaxing, having fun.Thank you so much.

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Helpful?
Thank 821,671,972
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Guest, Hi! It was our great pleasure to have you back at Sheraton Shenzhen Futian Hotel! We are much glad to know that you had a relaxing and fun stay with us, and thank you so much for your kind comments. We sincerely look forward to seeing you next time.

Hong Kong, China
Reviewed 5 weeks ago

I was lucky that I got the club benefit package for a studio size room only the price of a standard room. So the room was spacious, over 800 sq ft. I had everything I wanted. The club breakfast, cocktails were nice as always. The staff at the club remember me after my first visit which was so impressive. The...

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Helpful?
Thank Lorenciosm
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Lorenciosm, Hi! Thank you for coming back to Sheraton Shenzhen Futian Hotel recently and leaving your constructive comments at TripAdvisor. We are very pleased to learn that hotel club lounge has left you positive memories. Please kindly know that though the fitness center is managed by third party, hotel guests have access to it for free. We are sorry...

New Delhi, India
Reviewed April 13, 2017

Stayed for 3 nights on business trip. Just as good as any other hotel. Higher prices. Check-in was chaotic as they had cancelled my reservation through the travel agent. Took me an hour to resolve. Rooms are clean. Lifts in morning and evening time very difficult. Only 3 lifts and if you are on the middle floor, they are full...

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Helpful?
Thank PG_India
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear PG_India, Warm greetings from Sheraton Shenzhen Futian Hotel! Your constructive comment at TripAdvisor is much valuable and we appreciated it. About the reservation cancelation issue upon check-in you experienced, we are sorry for it and our guest service manager will surely investigate and follow up. Recently hotel’s occupancy is quite high, and it may appear a bit crowded during...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $147 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Priceline, Agoda, Travelocity, Hotels.com, Cheap Tickets, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travelers.
1 question
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Contact the hotel in advance in case of any additional request. The staff are warm to respond and help prepare.”
sun8483, 3 weeks ago | Read review
“xx33 rooms are near the service elevator. you will hear motors from service elevators”
tonyj946, 4 weeks ago | Read review
“Studio room if not too pricy at that moment. 2 times bigger than standard room, but quite cheaper than executive room”
Lorenciosm, 5 weeks ago | Read review
“Nearby Restaurants, Shopping Mall, Subway, Bars with 90 seconds of walking distance.”
  • One of the club rooms
  • Club room
juhos153, Apr 2, 2017 | Read review
“excellent room and breakfast”
HONORARYCONSULGE, Mar 24, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$131* /night
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Priceline$131
Hotwire.com$131
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Prices are for 1 room, 2 adults
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