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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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819 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Geneva, Switzerland
Level Contributor
3 reviews
Reviewed 5 days ago NEW

Great room, spacious with all amenities needed and more. Reception manager so kind to accompany me not speaking chinese to bank for changing money and waited a long time to complete transaction. Very friendly and helpful also in lounge reception.

Helpful?
Thank JPM1950
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear JPM1950, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments. We are glad to know that you have felt satisfied with hotel facility and it is our pleasure to be at your service at any time you need. Looking forward to yout next saty with us in the near future. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Stayed at this very good Sheraton for 4 nights and it was one of the best I have ever stayed in. Rooms were very comfortable with lovely beds, pillows and linen. Food was exceptional with huge choices at the breakfast and dinner buffets. What really made this a memorable trip was the seriously fantastic staff, particularly the reception and concierge... More 

Helpful?
Thank Andy D
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Andy, warm greetings from Sheraton Shenzhen Futian Hotel. Thank you very much for your kind comments. We are glad to know that hotel room facility and dining service have met your expectation. Your kind compliment about hotel fornt desk and concierge will be shared to related department, and they will happy to know that their service has won your... More 

Dublin, Ireland
Level Contributor
316 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 1 week ago via mobile

I stayed here back in November 2014 but had forgotten! This time, I had a wonderful room on the club floor - the lounge really is good. However, what struck me more than anything else was that in all my years of travel I struggle to remember bed linen and towels so soft. Not a hint of starch or 'crispness'... More 

Helpful?
Thank Pi31415
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Pi31415, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind feedbacks about hotel club lounge service and dining experience at The Exchange. Your complimentary words about Sheraton Signature Sleeping Experience is much appreciated. We sincerely look forward to your next saty with us in the near future. More 

Hong Kong, China
Level Contributor
63 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

I have stayed at sheraton many times before and recommended to many of my friends and colleagues if they are in Futian CBD for work. The check in at the executive lounge was smooth. The whole team in the lounge led by their manager Hiliary was cheerful and attentive. Cynn, litz, candy and other staffs greeted by my name right... More 

Helpful?
Thank Frank S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Frank S, warm greetings from Sheraton Shenzhen Futian Hotel! It is our honor to have you stayed with us recently. You kind comments is much appreciated and we are fattered to hear your complimentary words to our club lounge associates. We have addressed your constructive feedbacks to hotel management team and we will strive to enhance our products to... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

The hotel has a grand lobby. We were leaded and checked-in at Club Lounge (24th floor, West Wing). All the staffs in the club lounge were extremely friendly. The club lounge has many private dining section. The cocktail hour was one of the best ever. The food presentation was very attractive and many hot dish selections, competed with buffet dinner.... More 

Helpful?
Thank Angeline6655
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Angeline6655, it was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently. We are glad to know that we have been able to meet with your expectations. Also, it will be my pleasure to pass on your kind words of appreciation to our associates at club lounge, Hillary, Liz and the teams, they will be... More 

Milan
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

This is the classic Sheraton hotel where you can recover the energy after a long working day on the road. The room is comfortable and quite as per every travelers expectations. Good services and friendly people are making you happy to be in this pleasant hotel

Helpful?
Thank 556conte68
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear 556conte68, Hello! Thank you for staying at Sheraton Shenzhen Futian and taking time to write down the comments. It is valuable for us. We hope to continue the opportunity to be of good service to you and your guests on many more occasions. More 

Hong Kong, China
Level Contributor
328 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 3 weeks ago via mobile

This Sheraton is 9 years old, in some ways it is showing its age, but still a great place to stay. As a lifetime platinum guest, this hotel upgraded my room. The club floor lounge set up is one of my favourite I have been too! Love the different rooms and the set up. I have to say thanks to... More 

Helpful?
Thank Derrick1230
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Derrick1230, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments. We are much glad to know that you have felt satisfied with hotel service, especially at club lounge. It will be my pleasure to pass on you kind compliments to our assocaites Liz and Hillary, and they will be happy to know that... More 

Singapore, Singapore
Level Contributor
193 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 3 weeks ago via mobile

once you pass the gaudy chinese decorated lobby this turns out to be a nice hotel. large rooms, good choice of tv channels, i tried the italian restaurant with pleasure. very attentive staff, good level of english for china.

Helpful?
Thank G H
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear G H, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for taking time to share with us your staying experience. We are glad to know that hotel room facility and Italian restaurant service have met your expectation. Hope you have enjoyed your trip in Shenzhen and sincerely look forward to next stay with us! More 

Ko Samui, Thailand
Level Contributor
10 reviews
3 hotel reviews
Reviewed 3 weeks ago

Me and my best friend had a suit. We had such an amazing experience. It was rainy tho but we still enjoyed the swimming pool. Room service is just good. I like the location. Its close to famous coco park. Stayed in june 2014

Helpful?
Thank AyanaGaziz
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear AyanaGaziz, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments and we are glad to know that you and your friend have enjoyed your stay with us. We hope to continue the opportunity to be at your service and sincerely look forward to seeing you soon. More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Several highlight make this a nice place to stay: perfect location, splendid lobby, friendly bellman, various food choice in the buffet on the first floor, and a large swimming pool on roof top. Oh, you can use google and facebook in the hotel room(not in the lobby or the conference rooms on the 6th floor.)! I would say this is... More 

Helpful?
Thank Weijia S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Weijia, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your valuable feedbacks about your staying experience and we are glad to know that hotel location, food variety and internet service have met yout expectation. However, we must appologize for the unhappy experience you had at breakfast buffet time. We have shared it to related department for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $133 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#21 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travelers.
1 question
Ask a question
Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, Jul 27, 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, May 21, 2016 | Read review
“ask for an executive room”
 of 5 bubbles frank000999, Mar 17, 2016 | Read review
“west wing has the club lounge, nice long bathtubs Lobby stunning, everyone was very helpful and spoke english to assist”
 of 5 bubbles VMS405, Feb 6, 2016 | Read review
“Rooms ending in -25 and -38 are extra- large”
  • Building, always building in Shenzhen
  • There is a lot of construction going on in the area
  • Nice tile mosaic in the shower
  • Bathroom, Room 1638
  • Large closet, Room 1638
  • King bed, Room 1638
  • Generous work desk area, Room 1638
 of 5 bubbles MunichEricJ, Dec 29, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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