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Sheraton Shenzhen Futian Hotel

#26 of 2,184 Hotels in Shenzhen
Certificate of Excellence
Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Hotel amenities
1 room 1 adult
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Sheraton Shenzhen Futian Hotel
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759 Reviews from our TripAdvisor Community

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Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

excellent hotel and stay, one of the best club lounges i have ever been to world wide.Breakfast and happy hour were very substantial, lounge has many rooms with excellent views. Very attentive and professional staff. Nice long bathtub for me to stretch out in against a full window with a great view of the city. Very good value for the... More 

Helpful?
Thank VMS405
New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Perfect location, right next to the convention center. In the middle of Futian district. Easy access to everything. Rooms are nice and clean. Breakfast is amazing and the executive lounge is amazing with the best staff ever. Highly recommended. Best value for the money in China.

Helpful?
Thank SammyNyNy
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear SammyNyNy, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for choosing our hotel and taking time to write down the kind comments. We are more glad to know that our service has met your expecations and you have enjoyed your stay with us. We hope to continue the opportunity to be good service to you and your... More 

hong kong
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a SPG Gold member. Check in was quick. My first impression when I walked into this hotel is that it looks aged and it has the local chinese hotel atmosphere but this hotel is not old at all. The workmanship of the hotel is not well as compared to Shangri-la which is 10 min walk from it. I... More 

Helpful?
Thank cidernet
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear cidernet, greetings from Sheraton Shenzhen Futian Hotel! It was a great pleasure to have you staying with us recently. Thank you very much for taking time to share with us your staying experience. Your feebacks have been very valuable for us. We have shared it to hotel management team, please be assured that measures will be taken for future... More 

Shenzhen, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Have stayed for more than 4 years, thanks to warm reception and good business environment, it is always one of my favourite hotel here. Have to highlight that the happy hour in lounge improved a lot than several months ago, Appreciated.

Helpful?
Thank Roy R
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Roy R, warm greetings from Sheraton Shenzhen Futian Hotel! It has been our honour to be of service to you during the past years. Thank you very much for taking time to write down your staying feedbacks. We are very glad to know that hotel overall service has met your expectation, as well as happy hour service improvement has... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been in this hotels for last 8 years and I believe I may have stayed over 200 nights. I still feel good after 8 years. The service is always at your finger and they are always nice to me. The lounge service is excellent, they are very helpful. And snacks, happy hour provides different varieties. I love to... More 

Helpful?
Thank Eric Y
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Eric Y, Warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for giving us the opportunity of providing service to you for the last 8 years, we appreciate it a lot! What's more, we are very pleased to know that we are able to meet your expectations. It will be my pleasure to share your comment to... More 

Hong Kong
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have visited Sheraton SZ quite a few times in the past but last visit was a couple years back. This time with my wife for her birthday. Checkin was smooth and the hotel prepared a small birthday cake for my wife which we are grateful for it. We were fully satisfied with the stay until check out. The Pool was... More 

Helpful?
2 Thank Counsel4defence
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Counsel4defence, Greetings from Sheraton Shenzhen Futian Hotel! Thank you ery much for coming back to Sheraton Shenzhen Futian Hotel and taking time to write down this constructive comment on TripAdvisor. We are very pleased to know that you have felt satisfied during your stay. However, please accept our appologies for where we had not meet your expectations, the troublesome... More 

Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 4, 2016

Sheraton Shenzhen Futian Hotel is my first choice whenever I travel to Shenzhen. I like it's good location and nice service. The club louge service is one of the best among all the hotels I've stayed. Thank you, Cathay and Sean!

Helpful?
Thank jchen
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Jchen, Greetings from Sheraton Shenzhen Futian Hotel! It was a great pleasure having you staying with us recently. Whilst we are flattered by your compliments, we are more glad to know that our club lounge service has met your expectations. It will be my pleasure to pass on your kind words of appreciation to our associates, in particular Cathy... More 

Beijing, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2016

Excellent services in Club lounge during my stays in recent months, especially Cyan and Vivian, always smile :). While, facility of swimming pool and fitness centre is very old, some even broken, which needs improvement. Generally speaking, I'm happy to stay in this hotel and talk with Cyan & Vivian on club lounge.

Helpful?
Thank Eric_QM
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Eric_QM, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking time to share with us your staying experience. We are more glad to know that you have enjoyed your stay with us and thank you very much for your compliments to hotel Club Lounge service and it will be my pleasure to pass on your kind words of... More 

Munich
Level Contributor
368 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 stars Reviewed December 29, 2015

I was given Room 1635, a really generously- sized suite. The work desk had enough mains plugs nearby, and they were the type into which you can plug just about anything and it works – I wish that all hotels would have those. The bedroom, even without the extra expanse of the suite, was a good size. The bed was... More 

Helpful?
Thank MunichEricJ
Nicole W, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear MunichEricJ, thanks for staying at Sheraton Shenzhen Futian Hotel, and sharing your stay experience here in TripAdvisor. We're glad that you enjoyed your stay here, and we will deliver your compliment on breakfast to the culinary team and restaurant staffs. Hope to see you soon! More 

Perth, Western Australia
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 24, 2015

Great location and good sense of arrival into a very impressive lobby/atrium with an enormous Christmas Tree and gorgeous festive decorations. My standard room was comfortable, but it felt a bit "dated". In particular, the bathroom design was poor. It you were using the wash basin and are six feet tall, then you simply have no room to move because... More 

Helpful?
Thank industryvet
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear industryvet, Greetings from Sheraton Shenzhen Futian Hotel! It was a great pleasure to have you staying with us recently, and thank you for taking time to share with us your staying experience. While we are glad to know our staff service and F&B service have met your expectation, we are more concerned about the part that we could improve,... More 

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