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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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824 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Shenzhen, China
Reviewed yesterday NEW

Service and Rooms are very good, staff is very friendly and supportive. Rooms are spacious enough, condition is well maintained. Mattresses are soft enough, but firmer as in the western Sheratons, but this seems to be standard in China. The breakfast buffet is outstanding, definitely the highlight of my 5 weeks, I have spend there this summer. I got a...

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Helpful?
Thank Steffen A
San Francisco, California
Reviewed yesterday NEW

I used to stay at this property 3-4 times a year. Now, I would rather stay at the Four Points by Sheraton at Futian (Tax area). The reason is simple, some of this hotel's rooms could be quite "humid". I am not a superstitious person, but some of the rooms could make you feel a bit "uncomfortable", maybe it was...

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Helpful?
Thank P S
New York City, New York
Reviewed 2 days ago NEWvia mobile

Was modestly concerned about staying here as the property looked dated and a bit odd looking compared to my usual jw and ritz visits nearby. Check in line was a bit painful even as an spg elite. That said, once upstairs the room was spacious and well equipped. Bed was a bit too firm but grew on me over the...

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Helpful?
Thank alexgo2013
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear alexgo2013, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your constructive comments. We are gald to know that hotel location and room facility have met your expectation. Besides, your feedbacks concerning check-in effciency, elevators, as well as breakfast are well noted and have been shared to hotel management team for referemce. We will strive to enhance...

Las Vegas, Nevada
Reviewed 6 days ago NEW

I am a Platinum member. I requested a suite using one of 10 of my suite upgrade. I also stayed at the Grand Hyatt in Shenzhen. The upgraded suite here is not as big and nice as the Grand Hyatt. It is just OK. It is smaller. I also requested high floor but only given a room at the 13th...

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Helpful?
Thank Tom Y
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tom Y, It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently. Thank you very much for your detailed feedbacks, whilst we are flattered by your compliments, we are more glad to know that we have been able to meet with your expectations. We have adressed it to hotel management for reference and sincerely...

Geelong, Australia
Reviewed 6 days ago NEWvia mobile

Great hotel, well set up, spacious, clean and the concierge had great English. The best gymnasium ever seen at a hotel including a boxing ring. Centrally located only twenty minutes from HK border I will definitely be back if in the area

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Helpful?
Thank Murdy31073
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Murdy31073, greetings from Sheraton Shenzhen Futian Hotel! Thank you for your kind words and we hope to continue the opportunity to be of good service to you and your guests on many more occasions.

Geneva, Switzerland
Reviewed 1 week ago

Great room, spacious with all amenities needed and more. Reception manager so kind to accompany me not speaking chinese to bank for changing money and waited a long time to complete transaction. Very friendly and helpful also in lounge reception.

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Helpful?
Thank JPM1950
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear JPM1950, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments. We are glad to know that you have felt satisfied with hotel facility and it is our pleasure to be at your service at any time you need. Looking forward to yout next saty with us in the near future.

Reviewed 2 weeks ago via mobile

Stayed at this very good Sheraton for 4 nights and it was one of the best I have ever stayed in. Rooms were very comfortable with lovely beds, pillows and linen. Food was exceptional with huge choices at the breakfast and dinner buffets. What really made this a memorable trip was the seriously fantastic staff, particularly the reception and concierge...

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Helpful?
Thank Andy D
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Andy, warm greetings from Sheraton Shenzhen Futian Hotel. Thank you very much for your kind comments. We are glad to know that hotel room facility and dining service have met your expectation. Your kind compliment about hotel fornt desk and concierge will be shared to related department, and they will happy to know that their service has won your...

Dublin, Ireland
Reviewed 2 weeks ago via mobile

I stayed here back in November 2014 but had forgotten! This time, I had a wonderful room on the club floor - the lounge really is good. However, what struck me more than anything else was that in all my years of travel I struggle to remember bed linen and towels so soft. Not a hint of starch or 'crispness'...

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Helpful?
Thank Pi31415
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Pi31415, warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind feedbacks about hotel club lounge service and dining experience at The Exchange. Your complimentary words about Sheraton Signature Sleeping Experience is much appreciated. We sincerely look forward to your next saty with us in the near future.

Hong Kong, China
Reviewed 3 weeks ago

I have stayed at sheraton many times before and recommended to many of my friends and colleagues if they are in Futian CBD for work. The check in at the executive lounge was smooth. The whole team in the lounge led by their manager Hiliary was cheerful and attentive. Cynn, litz, candy and other staffs greeted by my name right...

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Helpful?
Thank Frank S
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Frank S, warm greetings from Sheraton Shenzhen Futian Hotel! It is our honor to have you stayed with us recently. You kind comments is much appreciated and we are fattered to hear your complimentary words to our club lounge associates. We have addressed your constructive feedbacks to hotel management team and we will strive to enhance our products to...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

The hotel has a grand lobby. We were leaded and checked-in at Club Lounge (24th floor, West Wing). All the staffs in the club lounge were extremely friendly. The club lounge has many private dining section. The cocktail hour was one of the best ever. The food presentation was very attractive and many hot dish selections, competed with buffet dinner....

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Helpful?
Thank Angeline6655
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Angeline6655, it was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently. We are glad to know that we have been able to meet with your expectations. Also, it will be my pleasure to pass on your kind words of appreciation to our associates at club lounge, Hillary, Liz and the teams, they will be...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $120 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#20 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travelers.
1 question
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 6 days ago | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, Jul 27, 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, May 21, 2016 | Read review
“ask for an executive room”
 of 5 bubbles frank000999, Mar 17, 2016 | Read review
“west wing has the club lounge, nice long bathtubs Lobby stunning, everyone was very helpful and spoke english to assist”
 of 5 bubbles VMS405, Feb 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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