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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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794 Reviews from our TripAdvisor Community

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Showing 237: English reviews
San Jose, California
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This Hotel is at the exit of Futian convention center stop on the "Red" line Subway making it very convenient. The convention center is also part of the hotel complex. Rooms are very nice and modern with good views. Get the breakfast option when you check in..worth it for the convenience. Nice pool, BUT, you must wear a swimming hair... More 

Helpful?
Thank victm58
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Centrally located, easily identifiable in Futian. The check in was smooth. The rooms are spacious. The pool was great. The bathrooms are very clean. The buffet breakfast is awesome. In room bar is great but very expensive. Rooms boast a perfect view. Staff is very very cooperative, at least they try to speak english at a place where English is... More 

Helpful?
Thank Varunn K
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Varunn K, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind words. We are glad to know that hotel service has met your expectation on this occasion, and also it will be my pleasure to pass on your kind words of appreciation to our associates, in particular Leonard who will be happy to know that... More 

Shenzhen, China
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Shenzhen is pretty heavy on buffet prices, often its several times more expensive then avarage hotel buffets in Macau, and finally they rarely match fully western cold cut selection. So, Shenratons buffet has similar disadvantages, however its very affordable and very worthy deal. I loved seafood selection with fat salmon, and deserts including Hagen Dacz ice-cream are top-notch!

Helpful?
Thank jimilee27
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear jimilee27, greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking your valuabel time to share with us your constructive feedbacks. Your suggestion of more western cold cut selection has already been shared to hotel F&B team for further improvement. Besides, we are much glad to know that seafood and derserts of buffet at The Exchange have met your... More 

Hong Kong, China
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Our associates use this hotel for at least one visit. We do not, and will not it, as the management style and the decoration for such a five star hotel does not match. We prefer the five star hotels in the area where we have copra rates.

Helpful?
Thank Scotty M
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Scotty M, Greetings from Sheraton Shenzhen Futian Hotel. We would like to thank you for taking the time to give us feedbacks, and we have already reflected your comments to related departments, and will certainly work on better management and improvement. We are sure there will be a big difference next time you visit. It is our hope that... More 

Mumbai (Bombay), India
2 reviews
4 of 5 stars Reviewed 5 weeks ago

Sheraton Futian is situated at the hub of official work city. Connected with metro station at a 5 minute walk. Huge property to discover with great lobby entrance / food and rooms. Though for shopping lovers its little away from the shpooing locations like Lohu shopping mall , takes about 30-40 minutes to travel. For official purpose or conventions, ideal... More 

Helpful?
Thank richapendke
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear richapendke, greetings from Sheraton Shenzhen Futian Hotel! We are glad to hear that you have felt satisfied about your stay with us. Thank you very much for kind comments, especially your recognition of hotel's convenient location in Shenzhen CBD. For shopping lovers, there are also shopping malls just nearby, Wongtee Plaze and Central city, and they could be good... More 

Mumbai
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

The Property is nice with spacious rooms and in a upscale area. Location is good with metro almost inside hotel. The rooms were large and spacious and meeting the standards. Since we were on a business trip could not utilise any amenities and hence cannot remark on them. However if i were to pick up any drawbacks , that would... More 

Helpful?
Thank VivekAttavar
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear VivekAttavar, greetings from Sheraton Shenzhen Futian Hotel! Your kind comments is much appreciated. We are glad that hotel room service has met your expecations, and the drawbacks you mentioned about staff english skills are much valuable and have been shared to hotel management team and related department. Actions will be taken to improve, and thank you again for your... More 

Mumbai (Bombay), India
Level Contributor
196 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 21, 2016

The hotel has free WIFI. The rooms are comfortably large. Found the pillows to be very soft - was difficult to sleep. There is a communication challenge with the staff as they don't follow English. The breakfast spread was decent but there are hardly any options for Vegetarians. Carefree mall is just across the road for those who want to... More 

Helpful?
Thank Chandramohanamritkar
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Chandramohanamritkar, greetings from Sheraton Shenzhen Futian Hotel! It is our honor to provide service to you, and thank you very much for your kind comments. Your feedbacks concerning hotel staff english skills and breakfast options are well noted and have already been shared to hotel management team. Hotel will take actions to strengthen english skills trainning and increase breakfast... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2016 via mobile

Property is nice with spacious rooms. Location is good with metro almost inside hotel. However, the staff is not English trained and language is a big barrier. While we were there as a group, that's not an excuse for not a good service in breakfast.

Helpful?
Thank Amit K
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Amit, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for sharing with us your feedbacks. Though we are glad that hotel location has won your recognition, we are more concerned that hotel staff english skills and service have not met your expectations. We have to appologize for any inconvience caused. Please know that we already shared your... More 

Auckland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

Currently staying at this hotel. The lobby is grand and my room on an SPG floor is clean, tidy and spacious. The location is good. The hotel seems more suited to local travellers... Fitness centre staff and a number of others don't speak English and there is a quirky rule that you have to wear a swimming cap in the... More 

Helpful?
Thank 5*Guy
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear 5*Guy, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking time to share with us your constructive feedbacks. While we are pleased to know that hotel room and location have won your recognization, we are much concerned to learn that some other aspects have not reached your expectation. We must appologize for any inconvenience that caused. Your feedbacks... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 8, 2016 via mobile

Likes- ~Location: it was raining the 2 days we were there but we didn't need an umbrella coz it was just 20 steps from subway exit ~Arts & Design: I love all the contemporary artwork throughout the entire hotel ~Club dinner reception: food was nice. Great value for those who love to drink ~Pool and gym: rare to have both... More 

Helpful?
1 Thank Doug S
Joanna1709, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Doug S, Thank you for staying with Sheraton Shenzhen Futian Hotel and sharing your experience. We are glad to know that our hotel has provided you comfort and convenience during your vacation. Your feedback is highly appreciated and it is very important for us to improve. We sincerely look forward to your next visit! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $132 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#23 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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