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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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799 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

A large complex with classic interior. Egen though i prefer more modern design, the rooms are great and personal service attention as expected. Too bad the executive lounge has short hours for cocktails and breakfast

Helpful?
Thank Lars E
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Went to Shenzhen for couple of days visit and my secretary booked me into this newly built hotel. Very close to the border Hong Kong and situated in the middle of the city. Very comfortable stay with large room. The view of the room wasn't very good. Very nice bathroom but with little amenity provided. Wish there were more items... More 

Helpful?
Thank Sutham N
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Sutham N, Greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments, especially your complimentary feedbacks about beef steak at Mezzo Italian Restaurant. Your valuable feedbacks about room amenity and wifi are well noted and have been shared to related department for reference and further improvement. Hope you had enjoyed your trip in Shenzhen and... More 

Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk and Concierge are both helpful and efficient and friendly. Room is big and spacious, with a very comfortable bed. Bathroom is spacious and well maintained. It could be better if there is a rain shower installed. We were also very pleased with the hotel's special arrangement for our special occasion of this trip.

Helpful?
Thank locsyk
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear locsyk, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for kind comments, and we are very glad to know that hotel service has met your expectation. Your constructive suggestion concerning rain shower is well noted and has been shared to hotel management team. We hope to continue to be at your service on you next trip in... More 

Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was in Shenzhen for business and elected to stay at this hotel and I must say that it was a wonderful experience. The hotel fully reflects western standards and any westerner will feel right at home. The breakfast buffet is immaculate and I highly recommend booking breakfast for your stay as well. There are breakfast items just like at... More 

Helpful?
Thank PZimmerman88
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear PZimmerman88, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind comments and we are much glad to know that hotel service has met your expectation, it means a lot for us. We hope you had a nice trip in Shenzhen and also do look forward to your next saty with us! More 

San Jose, California
Level Contributor
10 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This Hotel is at the exit of Futian convention center stop on the "Red" line Subway making it very convenient. The convention center is also part of the hotel complex. Rooms are very nice and modern with good views. Get the breakfast option when you check in..worth it for the convenience. Nice pool, BUT, you must wear a swimming hair... More 

Helpful?
Thank victm58
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear victm58, warm greetings from Sheraton Shenzhen Futian Hotel! Thank yo very much for your kind comments. We are glad to know that hotel convenient location and room facility have met your expectation. We are sorry to hear about the unsatisfying experience at the pool. Please know that hotel swimming pool is managed by third party Panatta Fitness Club, and... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Centrally located, easily identifiable in Futian. The check in was smooth. The rooms are spacious. The pool was great. The bathrooms are very clean. The buffet breakfast is awesome. In room bar is great but very expensive. Rooms boast a perfect view. Staff is very very cooperative, at least they try to speak english at a place where English is... More 

Helpful?
Thank Varunn K
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Varunn K, greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your kind words. We are glad to know that hotel service has met your expectation on this occasion, and also it will be my pleasure to pass on your kind words of appreciation to our associates, in particular Leonard who will be happy to know that... More 

Shenzhen, China
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 10, 2016 via mobile

Shenzhen is pretty heavy on buffet prices, often its several times more expensive then avarage hotel buffets in Macau, and finally they rarely match fully western cold cut selection. So, Shenratons buffet has similar disadvantages, however its very affordable and very worthy deal. I loved seafood selection with fat salmon, and deserts including Hagen Dacz ice-cream are top-notch!

Helpful?
Thank jimilee27
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear jimilee27, greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking your valuabel time to share with us your constructive feedbacks. Your suggestion of more western cold cut selection has already been shared to hotel F&B team for further improvement. Besides, we are much glad to know that seafood and derserts of buffet at The Exchange have met your... More 

Hong Kong, China
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 27, 2016

Our associates use this hotel for at least one visit. We do not, and will not it, as the management style and the decoration for such a five star hotel does not match. We prefer the five star hotels in the area where we have copra rates.

Helpful?
Thank Scotty M
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Scotty M, Greetings from Sheraton Shenzhen Futian Hotel. We would like to thank you for taking the time to give us feedbacks, and we have already reflected your comments to related departments, and will certainly work on better management and improvement. We are sure there will be a big difference next time you visit. It is our hope that... More 

Mumbai (Bombay), India
Level Contributor
3 reviews
4 of 5 stars Reviewed July 26, 2016

Sheraton Futian is situated at the hub of official work city. Connected with metro station at a 5 minute walk. Huge property to discover with great lobby entrance / food and rooms. Though for shopping lovers its little away from the shpooing locations like Lohu shopping mall , takes about 30-40 minutes to travel. For official purpose or conventions, ideal... More 

Helpful?
Thank richapendke
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear richapendke, greetings from Sheraton Shenzhen Futian Hotel! We are glad to hear that you have felt satisfied about your stay with us. Thank you very much for kind comments, especially your recognition of hotel's convenient location in Shenzhen CBD. For shopping lovers, there are also shopping malls just nearby, Wongtee Plaze and Central city, and they could be good... More 

Mumbai
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

The Property is nice with spacious rooms and in a upscale area. Location is good with metro almost inside hotel. The rooms were large and spacious and meeting the standards. Since we were on a business trip could not utilise any amenities and hence cannot remark on them. However if i were to pick up any drawbacks , that would... More 

Helpful?
Thank VivekAttavar
Joanna1709, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear VivekAttavar, greetings from Sheraton Shenzhen Futian Hotel! Your kind comments is much appreciated. We are glad that hotel room service has met your expecations, and the drawbacks you mentioned about staff english skills are much valuable and have been shared to hotel management team and related department. Actions will be taken to improve, and thank you again for your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $129 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#14 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#22 Luxury Hotel in Shenzhen
#43 Best Value Hotel in Shenzhen
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