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Grand Mercure Shenzhen Oriental Ginza

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Shennan Blvd, Futian District, Shenzhen 518040 China
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Traveler (372)
Room & Suite (177)
Dining (51)

About

#64 of 3,211 hotels in Shenzhen
Location
Cleanliness
Service
Value
Grand Mercure Shenzhen Oriental Ginza is located in the heart of the Futian Central Business District, right next to the Zhuzilin Metro Station. Our proximity to the Shenzhen Exhibition Center, Bao'an International Airport, Luohu/Hong Kong border crossing and amusement parks such as Window of the World make us perfectly situated for both the business as well as leisure traveler.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Bottled water
Iron
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, French, Chinese

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
50Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
959Reviews5Q+A56Room tips
Traveler rating
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Popular mentions
HYSZ2020 wrote a review Oct 2020
Guangzhou, China2 contributions
I have been staying in different Sofitel hotels in Mainland for more than 100 nights in 2019, the Accor brand and hotel location are always my crucial concerns. This is the first time for me to visit Shenzhen Accor because of meetings and functions in SZ those few days. I just need an executive lounge for me to stay and work a bit in between different meetings and functions, that's why I checked with Accor customer care beforehand and the reply was positive. Hence, I don't bother checking other hotel brands and go straight with this Accor Hotel. During checking-in at the reception, the lady's reply on my lounge benefits really shocked me. I can't go that executive lounge even though I am a diamond member, that is for someone else. If I have to go to the lounge, then I have to pay. On the other hand, the happy hours session will be provided at the 1/F café but not at the executive lounge, and I visited on the first day at around 6pm. I was so embarrassed because the staff at the 1/F café told me that I am ONLY allowed to eat certain types of food at 1/F café but not all during this complimentary happy hours session. I didn't expect any happiness during this happy hour so I just left. In short, the hotel property is pretty old but that's not my main concern. I just need a lounge for me to have a coffee or tea and relax a bit in between meetings, a very normal request for me in other Accor hotels indeed. I felt a bit disappointed for being a diamond member this time. Last but not least, I happened to see a lady pull down her mask when working around at breakfast time. I thought they were supposed to put on mask properly when serving guests.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from , General Manager at Grand Mercure Shenzhen Oriental Ginza
Responded Oct 18, 2020
Dear guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. The rooms and executive lounge at the 25th floor have been undergoing renovation since the end of 2019, the content of all-day long free drinks was removed from e/f benefit list. and the happy hour is temporarily placed at the 1/F café so that the diamond member can still enjoy his e/f benefit during this time. And the Daily happy hour is from 17.30 to 19.30 which includes cocktail food, house wine, selected beers and a daily cocktail of the day. And the dinner buffet every night at the 1/F café starts from 18:00-21:30, at the same time and same place. That may cause some inconvenience for diamond members, and we sincerely apologize for this. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Guest experience manager
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Jon wrote a review Jul 2020
Bangkok, Thailand133 contributions91 helpful votes
The Grand Mercure brand appears to be in need for a bit of a overhaul. Despite being only eight years old, it appears to be becoming more synonymous with dated hotels catering primarily to business travellers. That said, the first impressions of the room for this particular stay were good - spacious, with a great view of Shenzhen Bay. The bed was very comfortable, with good blackout curtains. Electrical appliances in the room were rather dated; the flat-screen TV had no HDMI input. A definite plus was that this hotel offers (at time of writing) a Hong Kong internet connection, which allows for a non-censored internet connection. Nice touch, especially for a hotel in mainland China. What needed improvement, however, was the in-room dining provision. An order of breakfast to be served in-room turned out to be a rather laborious tête-à-tête over the phone trying to figure what was available (baguettes instead of Danish pastries) and what wasn't (hash browns). Staff did, however, try hard to accommodate - and whipped up a reasonably good hollandaise upon order to go with what we assumed would have been the first order of eggs benedict for the day. The Japanese restaurant on the top floor was meant to be open for dine-ins, but when we popped up to have a look at the dinner menu at about 5 PM, there was nobody in sight - tables were not set, and it looked shut. This stay was reserved under Accor ALL gold membership, and a generous late check-out of 5 PM was offered when we checked in. However, no room upgrade was offered. Also, initially only one welcome drink was provided, but this was quickly topped up to two by the check-in receptionist (one each for the two of us staying) just as I was about to point out that this stipulation (of only offering one drink to the listed member themselves) only applied in certain Accor hotels in France - this can corroborated on the Accor ALL website.
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Date of stay: July 2020
Value
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1 Helpful vote
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Response from , General Manager at Grand Mercure Shenzhen Oriental Ginza
Responded Oct 18, 2020
Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. Our hotel has been in regular maintenance, and your suggestion towards in-room dining provision would be reported to Restaurant manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Guest experience manager
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Reisender wrote a review Jul 2020
Shanghai, China4 contributions
The staff welcomed me very friendly and was helpful. E.g. they recommended me a nice and cheap local restaurant,were supportive in organizing transportation and all service was conducted with a friendly style. Could recommend :-)
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from , General Manager at Grand Mercure Shenzhen Oriental Ginza
Responded Jul 13, 2020
Dear Guest, We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza
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JSiong wrote a review Jan 2020
Brisbane, Australia1 contribution
I live inn this hotel for the first time, usually stayed at Novotel and will come back. I note that I have stayed at your hotel for two nights (13/1 and 14/1) but I still have not received the points and the two nights registered
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza
Responded Jan 20, 2020
Dear Mr.JSiong, Thank you so much for your positive comment on TripAdvosir.com, we really appreciated. And about your points you mentioned in the comment, expect the Le-Club Points, you might still enjoy the Le-club membership benefit from our hotel, And We are already send the bill to the Accor customer service to credit points for you, thank you for your understanding. we are all looking forward to see you again. Sincerely, Eric Guest experience manager
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Passport01092225764 wrote a review Jan 2020
Hong Kong, China2 contributions
Only one welcome drink for a guest room of 2 adults is not satisfactory and no snacks was provided. The environment of the bar is not good. My previous stay in Guangzhou Sofitel hotel was provided with 2 drinks and snacks.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza
Responded Jan 20, 2020
Dear Passport01092225764, Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. The welcome drink is for the Accor member only, and we would present some fruits for the golden, platinum, diamond member of Accor instead of the snacks. Hope to serve you in the near future. Sincerely, Eric Guest experience manager
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PRICE RANGE
$67 - $119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
东方银座酒店, grand mercure oriental ginza shenzhen hotel shenzhen, grand accor oriental ginza shenzhen
LOCATION
ChinaGuangdongShenzhenZhuzilin
NUMBER OF ROOMS
481
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Frequently Asked Questions about Grand Mercure Shenzhen Oriental Ginza
Which popular attractions are close to Grand Mercure Shenzhen Oriental Ginza?
Nearby attractions include Shenzhen Mangrove Nature Reserve (0.7 miles), St.Anthony's Catholic Church of Shenzhen (0.7 miles), and Pacific place Shopping Mall (0.2 miles).
What are some of the property amenities at Grand Mercure Shenzhen Oriental Ginza?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Mercure Shenzhen Oriental Ginza?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Shenzhen Oriental Ginza?
Guests can enjoy an on-site restaurant and barbeque facilities during their stay.
Is parking available at Grand Mercure Shenzhen Oriental Ginza?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Shenzhen Oriental Ginza?
Conveniently located restaurants include Duke's, ZhongGuo YuanSu Restaurant, and Honey-moon Dessert (Yi Tian JiaRi).
Are there opportunities to exercise at Grand Mercure Shenzhen Oriental Ginza?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Mercure Shenzhen Oriental Ginza have an airport shuttle?
Yes, Grand Mercure Shenzhen Oriental Ginza offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Shenzhen Oriental Ginza?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Shenzhen Oriental Ginza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Shenzhen Oriental Ginza?
The staff speaks multiple languages, including English, French, and Chinese.