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Grand Mercure Shenzhen Oriental Ginza

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721 Reviews from our TripAdvisor Community

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Showing 381: English reviews
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shenzhen
Reviewed 6 days ago NEW

The location of the Grand Mercure is exceptionally convenient to the metro. The dining options on site are sufficient and the Executive floor afternoon tea and breakfast options make the Mercure tolerable for travelers on the corresponding floors. The area behind the hotel is interesting/gritty, and it is an easy walk to gardens, shopping or dining. During my first visit...

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Helpful?
Thank tinashenzhen
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Tripadvisor guest, Thank you very much for taking the time to post your review on your stay in our Grand Mercure Shenzhen Oriental Ginza! I am truly glad to read that you enjoyed your days, please rest assured that your kind comments will be shared with the Team. We look forward to welcome you back. Kind regards. Wesley Wang...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Booked this hotel because it is convenient to travel to HK from the hotel location .The metro train station is right in front of the hotel . Room are clean and decent to stay . Offered the basic room amenities. There is an indoor swimming pool and gym for guest to enjoy

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Helpful?
Thank GregoryTan_SG
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thanks for...

George Town, Malaysia
Reviewed February 13, 2017

Review collected in partnership with Accorhotels.com
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Thank bryan_paukt
GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Australia
Reviewed February 13, 2017

Book 2 rooms and didnt state 2 person in one of the room. Book again for 2 more nights and this time register 3 guest for the 2 rooms. All bookings included Breakfast. Explain to them i overlook placing 3 guest on the first booking and they charged me for additional breakfast for 1 person. we not be coming back...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank georgecM242CT
GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I would like to apology with your unpleasant experience regarding the breakfast. Is it possible to share more details so that we can have a further checking. If you have any question or other comment, please do...

Reviewed February 7, 2017 via mobile

Good location that I can take bus & metro to come/visit this city.However, I have a bad experience to credit my Accorhotels Membership points. I make my reservation and pay the room rate on Accor website. It is an eligible stay, but seems the hotel don't agree that. According to policy of this hotel, the points can't be credited because...

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Helpful?
Thank 昱澄吳
GrandMercureGM, Guest Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I would like to apology with your unhappy experience regarding the Le-club points which will forward to hotel management.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to...

Vancouver, Canada
Reviewed January 30, 2017

Good check-in and greeting. We booked an executive floor room for just a bit more money. There are only two banks of elevators with 2 elevators each; one bank only goes as high as the 22 floor while the other goes all the way to to the 25th, and they all run quite slow. So to get to the executive...

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Helpful?
Thank Linda S
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for posting your kind review on your stay in our hotel! Your comments was very important for us ,I will share this comments to our management team,also we will keep going to improve the service .I hope your next visit will more comfortable . We look forward to welcome you back! Best regards,...

Hong Kong, China
Reviewed January 23, 2017 via mobile

Well located and convenient, but can't look past the age of the place. Needs a bit of upkeep to sustain its otherwise good features. I found the club lounge to be equally as aged as the rooms. Renovate, spruce it up and maintain it better and it could be that much nicer.

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Helpful?
Thank AussieGwailow
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, I am sorry that your experience was not achieve your expectation, i will remove your comment in to our management team meeting to talk. Again, thanks for your trust ion and sharing. Hope to server you soon. Wesley Wang G.EM.

Singapore, Singapore
Reviewed January 22, 2017

Right outside is Zhuzhilin Station on Line 1 - whether to the airport or to Luowu, you are guaranteed a quick ride. However, it is disappointing if you want a taxi... not convenient to get one easily.

Review collected in partnership with Accorhotels.com
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Thank nancysX593FK
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor member, Thanks for choosing stay in Grand Mercure shenzhen hotel and shearing your experience with us, it is always pleasure to heard you. Glad to heard you to have nice experience with us, but your Taxi service, i do apologize for that, our concierge team could assist you to call taxi service and also you can booked...

Marysville, Washington
Reviewed January 17, 2017

Nice clean hotel. Wifi is good, my room was large, the TV and movie choices were good and all free. The breakfast buffet is large and very good food with a lot of choices including Chinese, Japanese, and Western food. The Sushi restaurant in the hotel is very good. All food and room prices were very reasonable given the USD-RMB...

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Helpful?
Thank Pete N
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your kind review on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is really making my day to read that you enjoyed your days with us, please be assured that your feedback will gladly be shared with the Team! We look forward to welcome you...

Manila, Philippines
Reviewed January 16, 2017

This was our third time staying in this hotel. Staff are really friendly and the hotel is convenient. The hotel has maintained its service standards. The breakfast is as good as before. Congratulations to the hotel! And hope you keep going.

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Helpful?
Thank nanbao_trip
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thanks for...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: Shennan Blvd, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Zhuzilin
Price Range: $71 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen
Hotel Style:
#2 On the Beach Hotel in Shenzhen
#15 Best Value Hotel in Shenzhen
#18 Spa Hotel in Shenzhen
#26 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Mercure Shenzhen Oriental Ginza staff and other travelers.
2 questions
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San Juan, Saint George, Trinidad and Tobago
11 months ago

See all questions (2)

Questions? Get answers from Grand Mercure Shenzhen Oriental Ginza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Water views from high floors are possible if noise is a non-issue for you. Terminal across the street blocks views from lower floors.”
 of 5 bubbles tinashenzhen, 6 days ago | Read review
“Try a bay view suite.”
 of 5 bubbles nanbao_trip, Jan 16, 2017 | Read review
“High raised floor will be better”
 of 5 bubbles Srinivasan15, Jan 3, 2017 | Read review
“Corner suites are very spacious and have cooking facilitates”
 of 5 bubbles MKC_PRC, Dec 4, 2016 | Read review
“Ask for a higher level as the main road is not far away.”
 of 5 bubbles BedrockB, Sep 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question