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Kempinski Hotel Shenzhen

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#15 of 2,352 Hotels in Shenzhen
Certificate of Excellence
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Kempinski Hotel Shenzhen
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679 Reviews from our TripAdvisor Community

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Showing 185: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

First time in China, l found the hotel staff friendly and accommodating. Meals were lovely, rooms were clean and well services, lovely pool area and the entrance to the building is incredible. Massage service was good but they insist on large tip on top of listed price - be careful. The porters were fantastic, helping with instructions for taxi's and... More 

Helpful?
Thank A TripAdvisor Member
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Naturally, we are sincerely pleased that you were content with our services and products. Yet we are concerned regarding the outsource massage service provider ask you for large tip for which we would like to take this opportunity to... More 

Singapore
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in Kempinski Shenzhen again for a short business trip. Everything is good as before. And I am particularly pleased with their concierge service. My wife ordered something online and got it shipped to the hotel concierge before I checked in. I brought a present to a friend in Shenzhen, but we couldn't meet due to schedule conflict. So I... More 

Helpful?
Thank FengYJ
Catherine L, Manager at Kempinski Hotel Shenzhen, responded to this review

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards. More 

Chennai (Madras), India
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spacious Rooms, Well stocked Bathrooms, Courteous staff, 24/7 room service, High speed internet, sumptuous break fast, you name it and it is available. Enjoyed my stay here. Stayed in other hotels in two other countries too, during the trip, but, nothing can beat the standards maintained by Kempinski.

Helpful?
Thank Natrajan2014
Catherine L, Manager at Kempinski Hotel Shenzhen, responded to this review

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. More 

Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Love this place. Truly spectacular. Super super nice. Loved the bed, the shower etc. Great area. Amazing staff. I felt very comfortable here, pricey but you get what you pay for. I want to come back soon with my entire family.

Helpful?
Thank Dave R
Catherine L, Manager at Kempinski Hotel Shenzhen, responded to this review

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed August 19, 2016 via mobile

Every thing is absolutely perfect about this hotel, from service quality to staff and even neighbors. Most of the top Shenzhen attractiveness are also near the Hotel. I would definitely recommend this one. We were on business trip and i stayed 4 night in Kempinski hotel. There is a live romantic performance at hotel lobby every night.

Helpful?
Thank Alireza G
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for your time to share with us your valued reviews which are truly appreciated. Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future. Many thanks for your valued patronage and we look forward to... More 

Burlington, Vermont
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 16, 2016 via mobile

I would definitely give the rooms five stars along with he lobbies etc.... The breakfast buffet was vey good. The location is a bit of a walk from the subway, but perhaps I just used the wrong subway exit. I did find that the website could have provided better public transit documentation.

Helpful?
Thank Mark L
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for staying with us during your recent visit to Shenzhen. Naturally, we are sincerely pleased that you were content with our services and products. And indeed the Metro Hou Hai Station, D2 Exit is adjacent to our hotel, less than one minute on foot. Thank you very much for your constructive suggestion. We will highlight... More 

Montpellier, France
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2016

Very nice hotel with great service. The entrance is large and well decorated, the rooms are comfortable and the concierge can provide you with any guidance you would need to discover the city. The food was also very good.

Helpful?
Thank ktyetmarc
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for your time to give us such a positive feedback. Your kind praise and encouragement, are of great importance to our team. We shall be working harder towards exceeding your expectations in the future. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best... More 

Guildford, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

Very good hotel. I had a large suite which was extremely comfortable. The hotel is close to shops, restaurants and bars. It is also located right next to the metro station so getting around the city is very easy. It's also only a short drive from the Hong Kong border zone.

Helpful?
Thank John D
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for your positive comments. We are sincerely pleased that you were content with our services and we shall endeavor to continuously maintain and improve in the future. Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With best regards, Lynn Xiao More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2016 via mobile

Last week, I stayed in Kempinski Shenzhen. From the moment I arrived until I checked out, all my encounters were with polite, friendly, helpful and professional staff. The room was very clean and the food was very great as well. The hotel's location is also a great bonus. I will definitely consider coming back with my family in my next... More 

Helpful?
Thank Ramin B
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, It was indeed our great pleasure to have you stay with us during your recent visit to Shenzhen. I wish to take this opportunity to thank you for your very positive comments which are truly appreciated. We thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city and we... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 22, 2016 via mobile

Good hotel. As always stay was satisfactory. Clean room, functional rather than posh. Overall facility ageing a bit but well maintained. Great food at the German buffet with nice selection of bread and fresh fish. What can be improved: Wish they had fresh fruits upon arrival in the room. Thank you

Helpful?
Thank Sandokarn
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with us during your recent visit to Shenzhen. We wish to take this opportunity to thank you for your kind praise and encouragement. It is certainly beneficial to receive your comment regarding the welcome fruit, for which we shall endeavor to improve our service standard in the future. Once again, many thanks for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 

Additional Information about Kempinski Hotel Shenzhen

Address: Houhaibin Road Haide Third Street, Shenzhen 518064, China
Location: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range: $131 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shenzhen Kempinski Hotel
Hotel Style:
#10 Spa Hotel in Shenzhen
#13 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#41 Best Value Hotel in Shenzhen
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