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St.Helen Shenzhen Bauhinia

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Traveler (193)
Room & Suite (82)
Dining (35)
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Overview
  • Excellent22%
  • Very good49%
  • Average20%
  • Poor6%
  • Terrible3%
Travelers talk about
“premier floor”(3 reviews)
“quiet area”(2 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (287)
There are newer reviews for St.Helen Shenzhen Bauhinia
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All reviewspremier floorquiet areahotel is locatedrooms are cleanminibardustgooglepros
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11 - 15 of 128 reviews
Reviewed June 26, 2016

It's only a mediocre example among medium-level hotels in China. Breakfast was advertised as being served until 10:00 AM. I showed up at 9:40 and was shocked to find all the hot foods stone cold. The heat-plates, I was told by the staff, had been...More

Thank Jimmy L
Response from ivy8088, Public Relations Manager at St.Helen Shenzhen BauhiniaResponded August 2, 2016

Dear Guest, Warm greeting from Novotel Bauhinia. Our buffet breakfast was opening from 6:00 a.m to 10:00 a.m (6:30 a.m to 10:30 a.m at weekend),although it does not supplement the food at 9:30, but it is worth a taste. Yes we offer two complimentary bottles...More

Reviewed May 12, 2016

Location vice next to a park which is very nice, nearby subway, hallway a bit dark, maybe the renovation cause the hotel surrounding to ba a bit hazy and noisy. i think the staff need to train a bit more, as they try to be...More

Thank donnyBoey
Response from ivy8088, General Manager at St.Helen Shenzhen BauhiniaResponded August 2, 2016

Dear Guest, Thank you for your such pertinet comments with us.An important tips for our foreigner friends,once you need the better helping,pls pick up the phone and press "8008",the guest relation officer will always at your service with thier fluent oral english. Another exciting news...More

Reviewed May 11, 2016

Very average hotel - especially seeing they are in the process of doing renovations/alterations and noisy building takes place even on Sunday afternoons. Some other reviewer commented that the pool was empty because of winter - well it is still empty in summer.More

Thank chill1954
Response from ivy8088, Public Relations Manager at St.Helen Shenzhen BauhiniaResponded August 2, 2016

Dear Guest, Exciting news for you that our renovation is completely done from now on ,all the guests could enjoy the new gym room and swimming pool,and the important things is there will be a big Confucius exhibition hall at first floor,it may show you...More

Reviewed April 22, 2016

Stayed here recently for 2 nights on business. Was late checking in so when I arrived they only had a suite available so got a free upgrade. Obviously that is EXCELLENT! The problem is they would only give me that for 1 night, so having...More

Thank BrianC6969
Response from ivy8088, Public Relations Manager at St.Helen Shenzhen BauhiniaResponded August 2, 2016

Dear Guest, If we did not pre-saling the suite next day,I think that we should leave you in the EXCELLENT room one more night,but that's pity we have to request you let us keep our promise to the poor guy who booking your suite next...More

Reviewed March 8, 2016

I am an Accor Platinum member having last stayed here 2 years ago for business. Since then .. the food and beverage areas have markedly declined. Expensive beer served in warm glasses with no napkins and shoved into an area usually for dining. Yes they...More

Thank markb8882016
Response from ivy8088, 公关经理 at St.Helen Shenzhen BauhiniaResponded March 17, 2016

Dear Guest, Greeting from Novotel Shenzhen Bauhinia. We are much appreciated for your thoughtful comments and do apologize for bringing you a dissatisfactory experience during your stay in our hotel. We will continuous improve our food products and serving skill, pushing staff’s English level and...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Details
Price range
$94 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Shenzhen
#65 Luxury Hotel in Shenzhen
#180 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$94 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in Shenzhen
#65 Luxury Hotel in Shenzhen
#180 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveler (193)
Room & Suite (82)
Dining (35)
Pool & Beach (9)
Business Center & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"If you need internet, please ask for a room with better connection."
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"Tips? Just stay somewhere else."
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"Because of ongoing building operations I would recommend a room that does not face the pool"
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"Try 4th or 5th floor"
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