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Four Points by Sheraton Shenzhen

No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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Four Points by Sheraton Shenzhen
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541 Reviews from our TripAdvisor Community

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Erlangen, Germany
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I fell in love with the reception the moment I walked in. The room was spacious and with all basic necessities available. What impressed me the most was the gymnasium, it was just huge. The restaurant was also offering a wide variety on the menu, be it for dinner or for breakfast. Was about 30min from the airport by taxi... More 

Helpful?
Thank Advait1406
Shanghai Region, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 2 nights, and the hotel is good. The Food is magnificent breakfast is on the 23 floor, the room was good, and we can see Hong Kong in our hotel room. 15 minutes walking from hotel to Futian check point. P.S This hotel has east building and west building. during weekends, breakfast is on... More 

Helpful?
Thank tim7482016
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Tim, Thank you for sharing your experience with us regarding your recent stay. We are glad to learn that you found our hotel to be well located and our facilities to be great. For your convenience, our hotel also provide shuttle bus from Hotel to Futian/Hong Kong border from 6:30am-6:30pm, every 30 minutes, except for 12:00. Once again, thank... More 

London
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 9, 2015

Well appointed rooms but easy to get lost without a Sherpa to show the way to the room. Change elevator on 5th floor then a maze of turns and directions to get to the room. Rooms are excellent size with powder room, 4 piece bathroom, dressing room, living room, kitchen and bedroom. Breakfast on 23rd floor! Obviously for the view,... More 

Helpful?
Thank martarchitex54
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear martarchitex54, Thank you for sharing your experience with us regarding your recent stay. Your compliments for the room and staff are greatly appreciated and it will certainly inspire our team spirit. Meanwhile we are sorry to hear your feedback on coffee quality and lack of the napkins. We sincerely apologize for your experience and will certainly work to improve... More 

Athens, Greece
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 26, 2015 via mobile

All the facilities (rooms, restaurants, fitness center, reception, etc.) are in a top level of quality. Cleanness, consumables replacement, taxi services, breakfast, are being rated high. The only negative point is the inability of personnel to communicate fluently in English, causing in some cases misunderstandings or delays in service. Stayed there for 7 nights, I got a good view of... More 

Helpful?
Thank Konstantinos V
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mr. Konstantinos V, Thank you for your valuable feedback and we are delighted to hear that you have enjoyed your recent stay with us. We truly appreciate your kind feedback and will certainly look into the language matter of our associates as you have mentioned. We will certainly put more effort on the improvement. Dear Sir, Thank you again... More 

Houston, Texas
Level Contributor
253 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed November 23, 2015

Great Hotel, Good sized rooms. Very comfortable bed, nice linens, Great views of river. Good American Buffet, super selection. The hotel's personal are very helpful. The only thin g that could make it a better place would be that the 2nd teir employees, like the waiters and room attendants speak a bit more english. Kudos to Catnip at the front... More 

Helpful?
Thank TXJeffro
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear TXJeffro, We are delighted to receive your feedback regarding your stay with us. Your positive comments will be passed onto our associates whom you mentioned. Thank you for your kind words and we look forward to welcoming you back in the near future. Warm Regards Laura Dady General Manager More 

Bethesda, Maryland
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 20, 2015

I was here for a conference. It is a new modern hotel across the street from a park. Rooms are nice, WiFI OK for China standards, breakfast spread good and a decent gym with good machines, enough equipment for a strength workout, nice clean locker room and sauna. They has three Jacuzzi tubs, but I should not figure out how... More 

Helpful?
Thank James S
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mr. James S, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our service quality. Our sincere thank in advance for your kind effort and we looking forward to see you soon in the near future. Warm regards, Laura Dady General Manager More 

Greenville, South Carolina
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 19, 2015 via mobile

This hotel is in a good spot close to the station and that is why I chose it. As an SPG member they kindly upgraded my room, but the result was a 5 minute treck to a different tower, 2 elevators and although it was a nice room, up and down in different elevators and a long walk in between... More 

Helpful?
Thank GRDorkings
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Mr. Dorkings, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us... More 

2 reviews
4 of 5 stars Reviewed October 31, 2015 via mobile

Been to this hotel at least 7 times, walking distance from Hong Kong lok ma chau underground station and border crossing. Nice room, gym and pool They closed the old lounge that was very nice, now a little dingy on the second floor, hopefully this is temporary as the old one was really nice.

Helpful?
Thank David B
York, United Kingdom
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 20, 2015 via mobile

Plush business hotel in a great location. Have to give it 5 stars as I can't find any fault. The breakfast is the biggest i ever saw, it deserves five stars all to itself. Only stayed here the one might and didn't eat here but the menu looked good. Service was excellent

Helpful?
Thank SophiHogg
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear SophiHogg, Thanks so much for choosing to stay at Four Points by Sheraton Shenzhen. We are happy to hear that you found our hotel to be well located and our facilities to be great. It’s great to learn that our breakfast was able to attract your interest. Four Points brand delights the self-sufficient traveler with honest, uncomplicated comfort complete... More 

Hong Kong
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed October 20, 2015

My last visit was like 5 years ago with my girlfriend, who is now my wife and we come back for the memories and to celebrate her birthday. I booked an executive room which allows us to attend the Happy Hour held in Macau Room. The choice of snack was limited and a bit disappointing ; however it was a... More 

Helpful?
2 Thank Counsel4defence
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Counsel4defence, Thank you for choosing to stay with us and leave the comments to us. I am thrilled to know that you and your family enjoy service at Four Points by Sheraton Shenzhen. I am very sorry to hear that these things did not meet your expectation, our team takes your comments very seriously, I will personally follow up... More 

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