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Four Points by Sheraton Shenzhen

#24 of 2,327 Hotels in Shenzhen
Certificate of Excellence
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Name/address in local language
No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
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Four Points by Sheraton Shenzhen
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574 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Hong Kong, China
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Enviable location with just 10 minutes' walk from the shenzhen/ Hong Kong border control. Easy access to taxi and underground. Room is well furnished with variety of amenities and spacious bathroom. In-room dining also good with great variety and reasonable price. The only catch up would be the restaurant services as wine selections are limited and staff's menu knowledge are... More 

Helpful?
Thank 852NeverSleeps
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience with us regarding your recent stay. We are glad to hear you are satisfied with our location and guest room. We truly appreciate your kind comment and certainly look forward to welcoming you back again in the near future. Kindly Regards Laura Dady General Manager More 

Taiwan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I alway chose Four points Sheraton for my biz trip in SZ. Not only nice services of accommodation but also nice singer and guitar player performing at night bar on 2F. Specially, i would like to thank manager Sangeet and his team"they were very helpful and so very professional.I will surely visit this hotel and meet them again and again.

Helpful?
3 Thank tonywu0802
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience with us and we are pleased to hear you enjoyed your stay. Your positive comments will be passed onto our associates and they will certainly inspire our team spirit. Thank you once again and hope to welcome you back to the hotel in the near future. Kindly Regards Laura Dady General Manager More 

Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Not outstanding, but perfectly fine. We wanted one night at somewhere reasonably priced, that was fairly decent inside. This was the right choice. We didn't see any of the facilities other than breakfast, which was fine. Not lavish, but perfectly decent - although with more of a Chinese weighting than I wound have hoped. But then we were in China!... More 

Helpful?
Thank Jonathan S
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, We are delighted to receive your feedback regarding your stay with us. We are glad to hear you find hotel facility comfortable. Your kind feedback will be passed on to our team to better improve our service. Thank you again for your time! We look forward to welcoming you back in short future. Kindly Regards Laura Dady General... More 

Singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is located 5-10mins walk away from the train terminus that has the Hong Kong Lok Ma Chau MTR station, custom immigration to/from Hong Kong and the Metro station that you could take around Shenzhen. The rooms are big and clean with many TV channels. It has an outdoor pool. It is within the Free Trade Zone which makes it... More 

Helpful?
Thank gnoh89
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for choosing to stay with us and leave the comments to us. We are pleased to hear you enjoyed your stay. Look forward to welcoming you back in the near future. Kindly Regards Laura Dady General Manager More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2016 via mobile

Good for a quick business trip. Nothing special or out of the ordinary. Meets the basic standard of a hotel. Bed was comfortable and everything was clean. Breakfast was pretty good. Staff seemed a bit serious, never smiling or greeting you.

Helpful?
Thank Amanda_Lulu
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience with us regarding your recent stay. Your kind feedback will help us further improve product and service and create a better experience for guests. We hope you will have a chance to visit us again in short future. Kindly Regards Laura Dady General Manager More 

Saint Paul, Minnesota
Level Contributor
222 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
3 of 5 stars Reviewed June 12, 2016

On the whole, this struck me as a pretty average hotel. Immediately upon entering my room, the first impression was a strong smell of somebody’s body odor. Though you get used to it after awhile in the room, every time I returned to the room the odor was strong. The room’s also pretty cramped... very little space between the bed... More 

Helpful?
Thank FlyGuy47
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience with us regarding your recent stay. We are glad to hear you liked our comfort bed and enjoyed the view. We truly appreciate your feedback on our shortfalls and will surely take the necessary actions to ensure improvements are in place. Once again, thank you for your comment and hope to see... More 

Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 6, 2016

Good hotel, was upgraded to suit, and it was nice rooms except even though I was on highest floor there was some noise due to construction going on near by. except from that had nice view from the hotel the Shenzhen river, pretty good size of the room. Breakfast was good. variety of choice. I had a late check out... More 

Helpful?
Thank Shihab K
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you very much for your kind review of your stay. It is heartening to learn that you had an enjoyable time at our hotel and we are glad you like the view from your room. Your kind feedback is truly appreciated and we look forward to welcoming you back again! Warm regards, Laura Dady General Manager More 

Rockford, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 30, 2016

Hotel was very busy. One tip: only 3 elevators that are small so allow plenty of time to wait for the elevator, especially around breakfast. The carpet in my room was very dirty and really needed a cleaning. The rest of the room was clean and bathroom was large except for counter space. Great breakfast buffet and everyone was very... More 

Helpful?
Thank MrSorcy
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience with us regarding your recent stay. We are glad to hear you found your stay satisfied for overall experience. Meanwhile, we have received your feedback on the shortfalls and we will certainly work for better improvement. Once again, thank you for your comments and we look forward to welcoming you and your... More 

1 review
3 of 5 stars Reviewed May 26, 2016

I'm writing this review while sitting in my room on the 11th floor. Overall: pretty spot, great view, but the internet situation is TERRIBLE. I've been here 4 days and have struggled to have a solid internet connection in my room the whole time. I called the front desk, due to the language barrier they just sent someone up who... More 

Helpful?
Thank Taylor M
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As always, Hotel takes serious approach when come to guest experience and satisfaction. Please be ensured that we will... More 

Krasnodar, Russia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2016 via mobile

We were really excited about this hotel , mostly because of its description and photos on its website. It's a nice hotel, with beautiful hall, very clean rooms but everything in the room is clearly not new. (I mean, it's very noticeable that all the things there are pretty used). We had a nice view, but not a nice window... More 

Helpful?
Thank KateLeet
FourPointsShenzhen1, General Manager at Four Points by Sheraton Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your feedback on the service and facilities. We are glad to know you enjoyed your stay even with some shortfalls. We will certainly look into the matters as you have mentioned and make necessary improvement for better experience. Thank you again for your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Location is Everything. Situated in the Futian Free Trade Zone, Four Points by Sheraton Shenzhen is just minutes away from the Huanggang and Futian border crossings with Hong Kong. In only 10 minutes you're in the city center, central business district, and the Shenzhen Convention & Exhibition Center. We're 20 minutes from attractions like Windows of the World and Splendid China, as well as the Louhu Railway Station. Plus, we're only 40 minutes from Shenzhen Bao'an International Airport (SZX) and 90 minutes from Hong Kong International Airport (HKG), easily accessible via taxi. Meeting Your Needs. With our Shenzhen Grand Ballroom and 14 function rooms, we have the space you need for a great event. Whatever the reason for your gathering, with complete catering services, natural lighting, excellent audiovisual equipment, and wireless High Speed Internet Access, your event is sure to be a success. Our five restaurants and bars offer a tasty selection of international and local dining. Our 24-meter outdoor swimming pool creates a spectacular visual impact, while a state-of-the-art health club has a 180-degree city view for an exciting exercise experience. Relax after a great workout in the separate plunge pools, steam rooms, and sauna rooms. Stay Your Way. Our 438 spacious guest rooms and suites are loaded with the features and extras we know you love. Keep hydrated with free bottled water daily, and wind down in front of the LCD flat screen television with a cup of hot coffee or tea. Get a great night's sleep on our plush Four Points signature bed. And if you need to take care of business, there's large workspace as well. ... more   less 

Additional Information about Four Points by Sheraton Shenzhen

Address: No.5 Guihua Road, Futian Free Trade District, Shenzhen 518038, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range: $92 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Shenzhen 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Four Points By Sheraton Shenzhen Hotel Shenzhen
4 Points By Sheraton Shenzhen
Sheraton Shenzhen
Four Points Shenzhen
Shenzhen Four Points
Shenzhen Sheraton
Hotel Style:
#15 Spa Hotel in Shenzhen
#24 Luxury Hotel in Shenzhen
#25 Business Hotel in Shenzhen
#25 Best Value Hotel in Shenzhen
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