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Shangri-la Hotel Shenzhen

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East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-la Hotel Shenzhen
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 3,182 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travelers' Choice
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Room & Suite (372)372
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Chinese
Hotel links
Special Offer:Book Direct and Save

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
42Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
6566Reviews16Q+A100Room tips
Traveler rating
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Popular mentions
Dmitry P wrote a review Mar 2021
Sanya, China24 contributions
During our business trip, we stayed in this wonderful hotel for long time. The room is very comfortable with nice view to HK side. Very big bad, bigger than King bed. Always very clean room, thanks to housekeeper Judy for good work. Breakfast is very important for successful work day, and in Shangri-la it's one of the best. Chief Bennie every morning cooks for us, especially, poached eggs with salmon on bread. Hotel situated in very nice place, near the railway station. Now it's quite area, because the HK border closed. So, it's very comfortable to stay here. Room is very big, clean and with nice view. Horizont Club provided fresh drinks and snacks. All included. Best place for work and relax. Thank a lot to Staff for their support.
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Rooms with HK side view is very nice.
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Response from SLFT Shangri-La, General Manager at Shangri-la Hotel Shenzhen
Responded 5 weeks ago
Dear guest, thank you for choosing to stay at Shangri-La Hotel,Shenzhen recently! And take the time to share your hotel experience. We are always committed to providing high quality service to our guests. At the same time, the hotel will offer seasonal special offers. You can always pay attention to our official website for timely information. Thank you again for your stay and feedback, which will help the hotel better fulfill its brand promise. Looking forward to seeing you again. Yours Sincerely, Rebecca Yan General Manager “
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Irishgirl I wrote a review Jan 2021
Paris, France99 contributions36 helpful votes
We stayed in the hotel for Christmas and it was absolutely amazing- beautiful decorations and a fantastic atmosphere The buffet dinner was amazing, with lots of different dishes. As a vegetarian I had plenty to choose from and the staff were very friendly and offered to make dishes without meat or fish. The manager Linges was wonderful, extremely helpful and he took time out of his evening to make sure we were ok and that we had everything we needed. Cant wait for our next trip to the hotel. Would reccomend the hotel to anyone in the area
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from SLZ Shangri-La, General Manager at Shangri-la Hotel Shenzhen
Responded Jan 13, 2021
Dear irishgirli, Thank you for choosing to stay with us, and taking your valuable time to share your experience. Looking forward to welcome you again soon. Your sincerely, Rebecca Yan
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Jon wrote a review Jul 2020
Bangkok, Thailand133 contributions91 helpful votes
Walking into a Shangri-La is a bit like walking into a Starbucks - you know what to expect even whether you're in Taiwan or Turkey. It's strong branding and high level of service meant that we felt welcome from the moment of our arrival. Check-in was a fast and smooth process, and we were assigned a pleasant room with views of the pool and neighbouring Hong Kong. The room itself was rather dated and looked in need of refurbishment, but this shortcoming is reflected in the great value-for-money room rate. The flat-screen TV did not have a HDMI input, and there didn't appear to be an in-room dining menu. The mini-bar was empty and not stocked. There was a shallow bath in the bathroom. The sizable pool was where we spent most of our time, and while there weren't many sun loungers available, staff were able to move more out to the poolside promptly upon request. The adjacent gym is well-equipped with modern equipment. The pool was generally quiet during the day (as it usually is in China in the summer months), although it did get busier towards the late afternoon. Breakfast was a relatively uncrowded affair - always a welcome in any hotel - although the variety was somewhat limited. That said, the quality of food was generally high, with some excellent fresh cream accompanying the waffles and very tasty Sichuan minced pork noodles on offer. We spotted a dimsum buffet promotion which looked great, and we will be checking it out in future. Also, a huge plus point: the hotel did provide a Hong Kong wi-fi internet connection, which means guests have an uncensored internet connection during their stay.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from SLZ Shangri-La, General Manager at Shangri-la Hotel Shenzhen
Responded Oct 9, 2020
Dear jonathanang, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, we are glad to learn that your good experience on our high level service and breakfast, as well as your comment on our room has been recorded and shared with the management team for further improvement. Look forward to welcoming you again soon. Your sincerely, Rebecca Yan General Manager
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JeffinHK wrote a review Jun 2020
Hong Kong, China3 contributions
Shangri-La location makes the hotel a first choice when travelling to Shenzhen. But i will like to make a special thanks to the team for despite the stressful period and all the needed added safety measure with Covid to still be super friendly and attentive to customer. Food offer remains extensive, smile of all the staff is here, efficient check in... even in this period. Well done. I will be back for sure in this time and after.
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Date of stay: May 2020Trip type: Traveled with friends
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Response from SLZ09, General Manager at Shangri-la Hotel Shenzhen
Responded Jun 21, 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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ktucks23 wrote a review May 2020
Guangzhou, China168 contributions30 helpful votes
+1
We had a wonderful stay here, celebrating our anniversary. The staff were very attentive & went out of their way to make our stay special - from rose petals in the room upon check-in to a bottle of wine in the evening! The manager, Andy, introduced himself to us and was incredibly friendly & welcoming. The Horizon Club benefits are excellent - an excellent breakfast in the morning, yummy treats during Afternoon Tea and a hearty Happy Hour (enough food for dinner). The beds are wonderful, the pool is refreshing and clean, and the sauna was great! It was our first stay at the Shangri-La and we look forward to coming back!
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Review collected in partnership with 单个酒店
Date of stay: May 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from SLZ09, General Manager at Shangri-la Hotel Shenzhen
Responded Jun 21, 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
Read more
Previous
PRICE RANGE
$72 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香格里拉大酒店罗湖区, shangri la hotel shenzhen
LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
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Frequently Asked Questions about Shangri-la Hotel Shenzhen
Which popular attractions are close to Shangri-la Hotel Shenzhen?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.3 miles) and The Mixc (0.3 miles).
What are some of the property amenities at Shangri-la Hotel Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-la Hotel Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-la Hotel Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-la Hotel Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-la Hotel Shenzhen?
Conveniently located restaurants include 1881 Chinese Restaurant - Grand Hyatt Shenzhen, The Show Kitchen - Grand Hyatt Shenzhen, and Belle-Vue Grill - Grand Hyatt Shenzhen.
Are there opportunities to exercise at Shangri-la Hotel Shenzhen?
Yes, guests have access to a pool and a fitness center during their stay.
Does Shangri-la Hotel Shenzhen have an airport shuttle?
Yes, Shangri-la Hotel Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-la Hotel Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-la Hotel Shenzhen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-la Hotel Shenzhen?
Many travelers enjoy visiting Tai Fu Tai Mansion (3.4 miles), Tang Chung Ling Ancestral Hall (3.7 miles), and Liu Man Shek Tong Ancestral Hall (1.9 miles).