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Shangri-la Hotel Shenzhen

#13 of 2,327 Hotels in Shenzhen
Certificate of Excellence
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No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
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2,010 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Indore, India
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed today NEW

Located very near to Lo Wu commercial plaza which is one of the largest shopping plaza in Shenzene. Good quality room, nice friendly staff. Rooms overlooking swimming pool offers very good view of mountains.

Helpful?
Thank Amber C
kl
1 review
2 of 5 stars Reviewed yesterday NEW

Lounge staff do not allow customer to wait and ask them stand in lobby while waiting car to pick up. There are no waiting area in the lobby. if there are queue on the check in, all your guest will need to stand or sit on the floor in a 5 star hotel

Review collected in partnership with shangri-la.com

Helpful?
Thank adamswee
Mumbai
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Located just opposite to shenzhen Railway station and very near by Lo Wu commercial plaza which is one of the biggest shopping mall. Very good service. Decent size room with good toiletries. Have not tried their restaurant service and hence unable to comment on the same

Helpful?
Thank Passi0nate_Traveller
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed here several times and the knowledge of the staff is amazing. A special thanks to Vincent Xin for the amazing service going above and beyond. He got one of his guys to show me the entrance to a train platform which gave me great peace of mind. Bravo Vincent!

Helpful?
Thank Lplegas
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my second visit to Shangri-la hotel in Shenzhen, this time I had chosen a slightly higher tiered suite with lounge area and two bathrooms, As usual service and reception was amazing, staff and concierge was the usual high quality I expected. The rooms however do now start to seem a little dated, most of the electrical sockets despite... More 

Helpful?
Thank David S
Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent rooms and service, our family had an enjoyable and comfortable stay. Dining in champs bar was well priced with large portions and relaxed atmosphere. The hotel staff were very helpful and knowledgable and location is handy to Metro and in walking distance to Lo Wu shops/restaurants.

Review collected in partnership with shangri-la.com

Helpful?
Thank CLov22
Mumbai (Bombay), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had recently visited this hotel for annual conference of our company. We would be a group of atleast 100 people, if not less. The check-in was managed by our tour manager so wouldn't be able to comment on that. The lobby of the hotel is very elegant, the lobby lounge has a very good seating with an attached cofee shop/bar.... More 

Helpful?
Thank Pratik M
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for two nights for our huge official group...good food...clean rooms Mall next door... station next door.. easily accessible by taxis ...what more you want Beds comfortable perfect for two

Helpful?
Thank Rajiv M
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Rajiv M, Thank you for choosing to stay at Shangri-la Hotel, Shenzhen and sharing your positive review with us on TripAdvisor. We are pleased to learn that you were impressed by our convenient location close to the Station and Mall. Your positive reviews in regards to our food, clean room and comfortable bed are highly appreciated. We look forward... More 

Sydney
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This has always been our to stay hotel in Luohu over many years. We always opt for the Horizon level with separate check in/out and wonderful add ons like afternoon tea, good breakfast, cocktail hour etc. This last time some of the magic had worn off. Check in staff, who are normally effervescence were very blunt and non friendly. OK... More 

Helpful?
Thank SydneyOztraveller
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear SydneyOztraveller, Thank you for your residence at Shangri-La Hotel Shenzhen and sharing your stay experience in our Horizon Club with us! We apologize for your less than perfect experience at our hotel, and your comments as well as what you mentioned will be seriously looked into. Please do not hesitate to contact us at slz@shangri-la.com for more details. Meanwhile,... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is walking distance to the border for the train between Hong Kong and China, but is quite a distance away from the border where private cars and vans cross. From the private vehicle border, it took about 30 minutes out of peak hour and 2 hours in peak hour to get there. The room was clean but small... More 

Helpful?
Thank Cabana123
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Cabana123, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and sharing your valuable feedback on our TripAdvisor Page. We are pleased to learn that you were impressed on our location closed to Hong Kong. It's also great to know that you were satisfied with our clean room, friendly colleagues and the view of the city... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $120 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
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Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#13 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#35 Best Value Hotel in Shenzhen
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