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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-la Hotel Shenzhen
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 3,084 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travelers' Choice
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Room & Suite (331)331
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Chinese
Location
Full view
83Good for walkers
Grade: 83 out of 100
43Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
Name/address in local language
Getting there
LuohuShenzen Metro10 min
GuomaoShenzen Metro10 min
Rental CarsSee all Shenzhen rental cars
5,659Reviews16Q+A100Room tips
Reviews
Traveler rating
- 4,164
- 1,123
- 268
- 74
- 46
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Popular mentions
Walking into a Shangri-La is a bit like walking into a Starbucks - you know what to expect even whether you're in Taiwan or Turkey. It's strong branding and high level of service meant that we felt welcome from the moment of our arrival. Check-in was a fast and smooth process, and we were assigned a pleasant room with views of the pool and neighbouring Hong Kong. The room itself was rather dated and looked in need of refurbishment, but this shortcoming is reflected in the great value-for-money room rate. The flat-screen TV did not have a HDMI input, and there didn't appear to be an in-room dining menu. The mini-bar was empty and not stocked. There was a shallow bath in the bathroom. The sizable pool was where we spent most of our time, and while there weren't many sun loungers available, staff were able to move more out to the poolside promptly upon request. The adjacent gym is well-equipped with modern equipment. The pool was generally quiet during the day (as it usually is in China in the summer months), although it did get busier towards the late afternoon. Breakfast was a relatively uncrowded affair - always a welcome in any hotel - although the variety was somewhat limited. That said, the quality of food was generally high, with some excellent fresh cream accompanying the waffles and very tasty Sichuan minced pork noodles on offer. We spotted a dimsum buffet promotion which looked great, and we will be checking it out in future. Also, a huge plus point: the hotel did provide a Hong Kong wi-fi internet connection, which means guests have an uncensored internet connection during their stay.…
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Helpful
Shangri-La location makes the hotel a first choice when travelling to Shenzhen. But i will like to make a special thanks to the team for despite the stressful period and all the needed added safety measure with Covid to still be super friendly and attentive to customer. Food offer remains extensive, smile of all the staff is here, efficient check in... even in this period. Well done. I will be back for sure in this time and after.
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Date of stay: May 2020Trip type: Traveled with friends
Helpful
Responded Jun 21, 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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+1
We had a wonderful stay here, celebrating our anniversary. The staff were very attentive & went out of their way to make our stay special - from rose petals in the room upon check-in to a bottle of wine in the evening! The manager, Andy, introduced himself to us and was incredibly friendly & welcoming. The Horizon Club benefits are excellent - an excellent breakfast in the morning, yummy treats during Afternoon Tea and a hearty Happy Hour (enough food for dinner). The beds are wonderful, the pool is refreshing and clean, and the sauna was great! It was our first stay at the Shangri-La and we look forward to coming back!
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Review collected in partnership with 单个酒店
Date of stay: May 2020Trip type: Traveled as a couple
Helpful
Responded Jun 21, 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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Tried their dimsum buffet and wow!! Were we pleasantly surprised!! So many selections and all good!! You check boxes and order...so food come out hot....they have english/chinese menus Very nice ambiance... A bit pricey but worth the quality of the food.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
Helpful
Responded Feb 16, 2020
Dear Guest Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and taking time to share your positive review. We are glad to learn that you had a pleasant stay at our hotel and Dimsun impressed you with our Shangri-La hospitality service. We will share your feedback with our colleagues and will keep on taking our service a notch higher. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
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First time staying in Shenzhen, where else to book but Shangri-La Hotel! Hotel is conveniently located next to Railway station, ideal for we were travelling from Guangzhou by train. Pulling a big luggage is quite straight forward from station to hotel. One plus! Hotel reception is warm and helpful. We were allowed to check in early and started our tour of the city early. The room is Shangri-La standard except for a BluRay player that is not functioning. A bit aged but we enjoyed the stay much. Travelling in Shenzhen from the hotel is easy as it is right above train and subway station. If not for the rioting in Hong Kong we would have travelled to Hong Kong as LuoHu station is also located there. We had an enjoyable stay in Shenzhen.
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip: Higher floor of course
See more room tips
Helpful
Responded Apr 12, 2020
Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan General Manager
Read more
PRICE RANGE
$72 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香格里拉大酒店罗湖区, shangri la hotel shenzhen
LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
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Claim Your Listing Frequently Asked Questions about Shangri-la Hotel Shenzhen
Which popular attractions are close to Shangri-la Hotel Shenzhen?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.3 miles) and The Mixc (0.3 miles).
What are some of the property amenities at Shangri-la Hotel Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-la Hotel Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-la Hotel Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-la Hotel Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-la Hotel Shenzhen?
Conveniently located restaurants include Belle-Vue Grill - Grand Hyatt Shenzhen, La Terrazza - Grand Hyatt Shenzhen, and 1881 Chinese Restaurant - Grand Hyatt Shenzhen.
Are there opportunities to exercise at Shangri-la Hotel Shenzhen?
Yes, guests have access to a pool and a fitness center during their stay.
Does Shangri-la Hotel Shenzhen have an airport shuttle?
Yes, Shangri-la Hotel Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-la Hotel Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-la Hotel Shenzhen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-la Hotel Shenzhen?
Many travelers enjoy visiting Tang Chung Ling Ancestral Hall (3.7 miles), Tai Fu Tai Mansion (3.4 miles), and Liu Man Shek Tong Ancestral Hall (1.9 miles).