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Shangri-la Hotel Shenzhen

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#16 of 2,727 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-la Hotel Shenzhen
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2,122 Reviews from our TripAdvisor Community

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Showing 787: English reviews
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Reviewed 5 days ago NEWvia mobile

Indeed, I had a great experience staying at this hotel for 3 nights. At the beginning I choose this hotel because the location is very close to office and Lou Hu station that make the trip between HK and Shenzhen is convenience. But after the experience I got, sure I will come back to stay at this hotel because the...

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Helpful?
Thank Eko H
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Eko H Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are delighted to learn that you had a great experience with our polite and helpful colleagues and our buffet breakfast left you with a great impression. We hope to welcome you again in the future. Yours Sincerely,...

Capelle aan den IJssel, The Netherlands
Reviewed 6 days ago NEW

the 360 bar team, Horizon concierge team and team in the Champsbar, these are the reason to come. TOP hotel, good quality restaurant and the staff is working hard to make you stay more than you can realise. Advise: take the Horizon add-on at your booking a lot more for less money. Michel D.

Review collected in partnership with shangri-la.com
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Helpful?
Thank MichelDrion
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MichelDrion, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review and tips on TripAdvisor. We are glad to learn that you had a good experience on our F&B team and Horizon concierge team. We look forward to welcoming you again in the future. Yours Sincerely, George Baird General Manager

Bancroft, Canada
Reviewed 1 week ago

I had a nice stay for 2 nights in February 2017. This is a 5-star property with generously sized rooms and excellent amenities. The decor tends to "classical" rather than "modern," and a few of the public spaces are due to new carpeting and other light renovations. A highlight was the gym & spa area. Huge indoor pool with lap...

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Helpful?
Thank gbn
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear gbn, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate you sharing the positive review on our Health Club, service and room facilities. Also other areas you commented on have been recorded and shared with the team. We look forward to welcoming you again soon. Yours Sincerely, George Baird General Manager

Dakar, Senegal
Reviewed 3 weeks ago

The exterior and entry of the hotel is very beautiful. Teh location is actually well-situated for getting around to just about all the local sights and shopping. Close to the train station, bus terminal and shopping. It may have been our rooms but they appeared smaller than other chain Shangri-La hotels, but the bed was comfortable. The restaurant was very...

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Helpful?
Thank AlvidaRose
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stacie AlvidaRose, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are glad to learn that our convenient location close to the train station and shopping mall, food, rooms and friendly colleagues impressed you. We hope to welcome you again soon. Yours Sincerely, George Baird General Manager

Reviewed 3 weeks ago via mobile

Good standards but probably not at the same level as other Shangri La's. It is straight opposite the Lo Wu station if you are coming from Hong Kong so super convenient. We got a great deal to get in the horizon club which included a really good breakfast with loads of variety and also nibbles and drinks in the evening....

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Helpful?
Thank Roseanne H
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Roseanne H, Thank you for residing with us at Shangri-La Hotel, Shenzhen and finding our hotel location convenient being next to Luohu border and the shopping malls. We are happy to learn you had a great stay with us, and you enjoyed our service and breakfast at Horizon Club. Your other comments have been recorded and shared with the...

Blandford Forum, United Kingdom
Reviewed 3 weeks ago

This Hotel is well located close to the train station and bus terminals and shopping centre. The lobby feels a bit out dated and soul less. Rooms are small and feel as if they need a bit of a revamp. Although are clean and the bed is comfortable. Went for two nights. After checking in went to check out pool...

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Helpful?
Thank Stuart M
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Stuart M, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your review on TripAdvisor. We are pleased to learn that you were impressed with our selection of our location and Champs bar. Sorry to learn of your experience of our pool, your comments have been noted and recorded for future improvement. We look...

Moscow, Russia
Reviewed 4 weeks ago via mobile

The rooms are not so great as may you expect for a Shangri La , however it is a clean room . The carpe had some spots , the futniture was a little outdated. But i have to tell you that i ve been impressed by the breakfast & buffet dinner at this hotel. Don't skip the buffet dinner ,...

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Helpful?
Thank Ioana-Lara
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Ioana-Lara, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on our convenient location, buffet breakfast and lobster buffet dinner. We look forward to welcoming you back in the future. Yours Sincerely, George Baird General Manager

Mangalore, India
Reviewed 4 weeks ago

This place we preferred to dine since they serve very good Chinese food and also continental. A bit of the higher side but quality and ambiance compensates the price.You will get nice french / European wine to ago along. It is very near to a shopping mall,train station etc. Getting a taxi in peak time is difficult and don't ever...

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Helpful?
Thank cshas3
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear cshas3, Thank you for choosing to stay with us at Shangari-La Hotel, Shenzhen, and sharing the positive review on our convenient location close to the train station and shopping mall. We are excited to learn that you had a good dining experience in Shang Palace, our Chinese Restaurant. We hope to welcome you again soon. Yours Sincerely, George Baird...

London, England, United Kingdom
Reviewed January 21, 2017

Stayed in the hotel for 4 days and found it very comfortable. The bed was perfect, all amenities spot on, as expected by a 5* hotel, and the only shame was that the rooftop pool was closed for refurbishment. Had a lovely massage. Amazing views from the 360 bar on the top floor, especially at night. Fun entertainment and pool...

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Helpful?
Thank Anna P
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Anna P, Thank you for choosing to reside at Shangri-La Hotel, Shenzhen. We appreciate you sharing the review with us on our bed, amenities and the night view of 360° Bar, Restaurant and Lounge, also we are excite to know that you were impressed by our entertainment at Champs Bar, and the buffet breakfast at Coffee Garden. We look...

Floridia, Italy
Reviewed January 20, 2017

I was there for business trip and stay for about 1 week. the hotel in both the public areas and rooms looks very elegant with a classical 90 years style. all the service are at top level specially the one reserved to horizon club. also the dinner at garden is good in both quality of food and availability of different...

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Helpful?
Thank MarcoRenna
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear MarcoRenna, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are glad to learn that you had a great stay with us, and you enjoyed our service at Horlizon Club, buffet dinner at Coffee Garden. Also your comment on Champs has been recorded and shared with the team....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $127 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Agoda, Ctrip TA, Booking.com, Priceline and Jetsetter so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#32 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travelers.
6 questions
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Better views with higher floors.”
 of 5 bubbles gbn, 1 week ago | Read review
“Great all round rooms.”
 of 5 bubbles JakeyP123, Dec 21, 2016 | Read review
“choose another room”
 of 5 bubbles df339, Nov 17, 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
 of 5 bubbles mmyatt6, Nov 2, 2016 | Read review
“bathtubs only for standard rooms, not separate shower”
 of 5 bubbles andersonh502, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question