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Shangri-la Hotel Shenzhen

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#14 of 2,352 Hotels in Shenzhen
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Shangri-la Hotel Shenzhen
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2,040 Reviews from our TripAdvisor Community

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Showing 737: English reviews
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I stayed in a horizon room, which comes with the perk of the horizon club and a late checkout (4pm). The room was a bit dated and the lights were a bit too dark to my taste. With the upgrade to the horizon style room, was expecting the room to be significantly bigger but it was not. However the location... More 

Helpful?
Thank Ouu T
milano
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

For many reasons this is my favourite hotel in Shenzhen, but it's my intention to make a right feedback for the future voyager interested to this hotel. Good points 1) very nice position because so close to Luo-Wu Custom and also to train station and Subway. 2) cleaned and accurate in all areas, private rooms and restaurants. 3) really so... More 

Helpful?
Thank mluigi71
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear mluigi71, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen and sharing your feedback on our page. We are pleased to know that our convenient location to Luo-wu Border, and a clean and accurate hotel environment, delighted you. It's also thrilling to learn that you were very much satisfied with our breakfast, Health Club facilities and... More 

Detroit, Michigan
Level Contributor
11 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel has everything you'd expect from a five star international hotel. Its restaurants and facilities are top notch and provide a quiet get away from the chaos that Shenzhen provides. The pool is particularly serene and secluded from the hustle and bustle.

Helpful?
Thank jlockledge
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear jlockledge, Thank you for choosing to stay at Shangri-la Hotel, Shenzhen and sharing your positive review with us. We are glad to know that you were impressed by our restaurants and facilities, and we also appreciate your compliments on the hotel environment and swimming pool. We look forward to seeing you again in the future. Yours Sincerely, George Baird... More 

Guangzhou, China
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On my way back to GZ from Huizhou at a late hour I decided to stop over at Shangrila Shenzhen where we spent the night. We arrived just in time for dinner and where to go except to the steak house located at the top floor. Excellent steak and grilled salmon plus a lamb rack all accompanied by one bottle... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Slim N
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Slim N, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen and sharing your positive reviews on our page. We are glad to know that you had an enjoyable dining experience at our 360° Bar, Restaurant and Lounge, and your kind compliments on the food and our colleagues are highly appreciated. We look forward to welcoming... More 

Wuxi, China
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Check-in 26 Aug 2016. Bad reception that did not recognize me as a Jade member and gave me an ordinary room card ( normally all class of members are issued with a golden circle logo. Ask to chambermaid where my room was but she was not helpful. totally ignored us (at 21 floor). When entered my room the usual welcome... More 

Helpful?
Thank sawlee
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear sawlee, Thank you for choosing to stay at Shangri-la Hotel, Shenzhen and sharing your feedback with us. We do apologize for what you experienced as a Golden Circle Jade Member. Please contact us at slz@shangri-la.com so that we may gather more details. We will ensure these points are raised with our team members for future improvement. We look forward... More 

Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

When I checked-in, the receptionist, door boy and concierge staffs was very helpful and they can speak english quite well. They even help us to book the taxi and inform the taxi driver our destination whenever we are using taxi, cause most of the people in Shenzhen can't speak and understand english. The room was very neat, nice but it's... More 

Helpful?
Thank Agatha28
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Agatha28, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen and sharing your positive reviews on our TripAdvisor Page. It's thrilling to know that you were impressed by our helpful colleagues, variety and taste of food. Your kind suggestions are also well noted. We look forward to welcoming you back again on your next visit to... More 

Derby, United Kingdom
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Located within a walking distance to the Hong Kong border this hotel offers what you really expect. The rooms are fairly good size and clean. Food is also good for both breakfast and lunch. I would recommend the hotel for a short stay but may try other hotels in the city next time just for experienncing other places too.

Helpful?
Thank Aryansooren
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Aryansooren, Thank you for your residence at Shangri-la Hotel, Shenzhen and sharing your valuable feedback with us. We are pleased to learn that our location close to Hong Kong delighted you. Your kind compliments on our breakfast and lunch as well as recommendation for our hotel are much appreciated. We look forward to seeing you again in the future!... More 

Ohio
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice hotel, but in a busy area with the trains and shopping. A lot of restaurants within walking distance. Quick access to the train. Other areas of town are a little more upscale, but still not too bad here.

Helpful?
Thank JK_trips
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear JK_trips, Thank you for choosing to stay with us at Shangri-la Hotel, Shenzhen. We are pleased to know that you were impressed by our hotel and convenient location. We look forward to seeing you again next time! Yours Sincerely, George Baird General Manager More 

Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 18, 2016 via mobile

Stayed 2 nights during a business and used a horizon room on 25th floor with a nice city view - and a great view of the hills of hong kong. Big room, friendly staff, great pool and gym. And a decent breakfast. Can definately recommend this to whoever visits Shenzhen.

Helpful?
Thank Bjarne D
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Bjarne D, Thank you for your residence at Shangri-la Hotel, Shenzhen and sharing you positive reviews with us on our TripAdvisor Page. We are glad to know that you were delighted by our great views of the hills from Hong Kong and our room size. Your kind compliments on our friendly colleagues, Health Club and breakfast are also highly... More 

Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 18, 2016 via mobile

Was looking forward to this stay at a reputable international hotel but when we entered the lift, into the rooms , it was a disappointment.. It's very old, toilet looks old. Fixtures in the room seems like it was like that since it opened.. This hotel deserves an upgrading totally..

Helpful?
Thank hjttt
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear hjttt, Thank you for choosing to stay at Shangri-la Hotel, Shenzhen and sharing your precious feedback with us. Your kind suggestions are well noted. We look forward to welcoming you back again and serving you with a more enjoyable stay experience. Yours Sincerely, George Baird General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: NO. 1002 Jianshe Road, Shenzhen 518010, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $100 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
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Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#33 Best Value Hotel in Shenzhen
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