During our business trip, we stayed in this wonderful hotel for long time. The room is very comfortable with nice view to HK side. Very big bad, bigger than King bed. Always very clean room, thanks to housekeeper Judy for good work. Breakfast is very important for successful work day, and in Shangri-la it's one of the best. Chief Bennie every morning cooks for us, especially, poached eggs with salmon on bread. Hotel situated in very nice place, near the railway station. Now it's quite area, because the HK border closed. So, it's very comfortable to stay here. Room is very big, clean and with nice view. Horizont Club provided fresh drinks and snacks. All included. Best place for work and relax. Thank a lot to Staff for their support.
We stayed in the hotel for Christmas and it was absolutely amazing- beautiful decorations and a fantastic atmosphere The buffet dinner was amazing, with lots of different dishes. As a vegetarian I had plenty to choose from and the staff were very friendly and offered to make dishes without meat or fish. The manager Linges was wonderful, extremely helpful and he took time out of his evening to make sure we were ok and that we had everything we needed. Cant wait for our next trip to the hotel. Would reccomend the hotel to anyone in the area
Walking into a Shangri-La is a bit like walking into a Starbucks - you know what to expect even whether you're in Taiwan or Turkey. It's strong branding and high level of service meant that we felt welcome from the moment of our arrival. Check-in was a fast and smooth process, and we were assigned a pleasant room with views of the pool and neighbouring Hong Kong. The room itself was rather dated and looked in need of refurbishment, but this shortcoming is reflected in the great value-for-money room rate. The flat-screen TV did not have a HDMI input, and there didn't appear to be an in-room dining menu. The mini-bar was empty and not stocked. There was a shallow bath in the bathroom. The sizable pool was where we spent most of our time, and while there weren't many sun loungers available, staff were able to move more out to the poolside promptly upon request. The adjacent gym is well-equipped with modern equipment. The pool was generally quiet during the day (as it usually is in China in the summer months), although it did get busier towards the late afternoon. Breakfast was a relatively uncrowded affair - always a welcome in any hotel - although the variety was somewhat limited. That said, the quality of food was generally high, with some excellent fresh cream accompanying the waffles and very tasty Sichuan minced pork noodles on offer. We spotted a dimsum buffet promotion which looked great, and we will be checking it out in future. Also, a huge plus point: the hotel did provide a Hong Kong wi-fi internet connection, which means guests have an uncensored internet connection during their stay.…
Shangri-La location makes the hotel a first choice when travelling to Shenzhen. But i will like to make a special thanks to the team for despite the stressful period and all the needed added safety measure with Covid to still be super friendly and attentive to customer. Food offer remains extensive, smile of all the staff is here, efficient check in... even in this period. Well done. I will be back for sure in this time and after.
We had a wonderful stay here, celebrating our anniversary. The staff were very attentive & went out of their way to make our stay special - from rose petals in the room upon check-in to a bottle of wine in the evening! The manager, Andy, introduced himself to us and was incredibly friendly & welcoming. The Horizon Club benefits are excellent - an excellent breakfast in the morning, yummy treats during Afternoon Tea and a hearty Happy Hour (enough food for dinner). The beds are wonderful, the pool is refreshing and clean, and the sauna was great! It was our first stay at the Shangri-La and we look forward to coming back!