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Shangri-la Hotel Shenzhen

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#16 of 2,712 Hotels in Shenzhen
Certificate of Excellence
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Shangri-la Hotel Shenzhen
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2,109 Reviews from our TripAdvisor Community

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Showing 777: English reviews
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Great service at the Shangri-La Shenzhen. This is in the old part of the town next door to the railway station. The hotel is older than many Shangri-Las I have visited. Still up to the standard set. Excellent service and clean rooms. Very convenient for my business dealings. We had tried to sty at the Futian Shangri-La but it was...

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Helpful?
Thank Bill M
Hong Kong, China
Reviewed 2 days ago NEWvia mobile

Great location if you are in Shenzhen to shop. Close to the trains and border of Hong Kong. Friendly staff. Rooms are clean and spacious, very nice. Note: queen size beds are really twin beds, US dimensions.

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Helpful?
Thank Stacie M
Shanghai
Reviewed 1 week ago

Obviously a very tired hotel in dire need of a makeover but it also seems to be a cash cow so why close it. I won't be staying here again. I did expect a better breakfast than was offered and the rooms aren't even that cheap.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Safemach
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Safemach, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen, and sharing your review on TripAdvisor. Your comments have been noted, and shared with the team for future improvements. We hope look forward to welcoming you back. Yours Sincerely, George Baird General Manager

Reviewed 1 week ago via mobile

The Shangri-La provides 24/7 complementary concierge services for diamond membership holders. I request a luggage deposit service, but the hotel part are extremely reluctant to provide any service. I present my Shangri-La app which showed diamond status, it was still of no-use. The duty manager came with no willingness to solve and still questioning around, though I had expressed my...

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Helpful?
Thank 玉白 任
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear 玉白 任, We are sorry you had a less that great experience with us. I have addressed this issue with our Concierge personally. We do hope you allow us another opportunity to regain your trust and allow you to experience a true Shangri-La hospitality experience. Please contact me directly at slz@shangri-la.com and we will prove to you that we...

Brisbane, Australia
Reviewed 1 week ago

We had a suite which was an excellent size with large bathroom. Great service and location near shopping and markets. Housekeeping kept room very clean. Great tea and coffee making facilities. We also had club facilities which is convenient although we felt the standard of the breakfast wasnt as good as previous stays.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Barny21
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Barny21, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate you sharing the positive review on our suite, facilities, service and location, and your comment has been recorded and shared with the team. We look forward to welcoming you back soon. Yours Sincerely, George Baird General Manager

A TripAdvisor Member
1 review
Reviewed 2 weeks ago

The hotel is a bit old and not much view from the room. The staff are nice and friendly. We have a good time in the hotel. The dinner buffet is great! All you can eat with asian lobster dishes. Yum!!! My family loves it so much!!

Review collected in partnership with shangri-la.com
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Thank A TripAdvisor Member
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing the positive review with us. We are glad to learn that you had a good time and were impressed on our friendly colleagues, Lobster theme Dinner Buffet at Coffee Garden. We look forward to welcoming you back soon. Yours Sincerely, George Baird General Manager

Guangzhou
Reviewed 2 weeks ago

Another visit to this hotel and once again there is nothing not to love. The food is great, service perfect and rooms comfortable. For the money paid, and especially considering the location, there is no way to expect more.

Review collected in partnership with shangri-la.com
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Helpful?
Thank M_Revis
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear M_Revis, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen. We appreciate you sharing the positive review on our food, service, room and location. We look forward to welcoming you back in the future. Yours Sincerely, George Baird General Manager

Reviewed 2 weeks ago via mobile

You know by walking in to this hotel lobby and sitting at there lounge/ Reaturant that a ton of bussiness deals go down! Several bussiness meeting going on and by far the best hotel in Shenzhen probably because it is so close to the train station people can get in and out of there with no inconvenience. Overall clean and...

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Helpful?
Thank Diana R
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Diana R, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen, and sharing the positive review on TripAdvisor. We are happy to learn that our convenient location impressed you. We look forward to welcoming you back in the future. Yours Sincerely, George Baird General Manager

Atlanta, Georgia
Reviewed 3 weeks ago

Had a great stay 4 times at this hotel this year and would recommend it to anyone. The amenities are excellent and the location is central, I felt like I was at a home away from home. During my brief stay, so many of the staff made me feel welcome and were very helpful. front office service associates were superb...

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Helpful?
Thank Sreegopi
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Hugary1, Welcome home again and thank you for sharing your positive review on Tripadvisor with us. We are happy to learn that our location, amenities, helpful colleagues left you impressed. I personally appreciate your kind comments. Looking forward to welcoming you back soon. Regards George

Reviewed 3 weeks ago via mobile

For a hotel with such a high class reputation, we were surprised by the lack of hospitality in the hotel staff as well as simple things like the lobby. Because of the hotel's strategic location near Lo Wu station, at the end of the line from Hong Kong, the hotel would serve as a convenient place for meetings and holidays....

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Helpful?
Thank Joyce J
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review

Dear Joyce J, Thank you for residing with us at Shangri-La Hotel, Shenzhen and found our hotel location convenient being next to Louhu border. We sorry to learn that about your experience at our lounge, we will share with our team in providing a welcoming experience at our lounge area. We look forward to welcoming you again soon. Yours Sincerely,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 

Additional Information about Shangri-la Hotel Shenzhen

Address: No.1002 Jianshe Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $111 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Shangri-La Hotels and Resorts, Priceline, Ctrip TA, Agoda and Jetsetter so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen
Hotel Style:
#3 Romantic Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#36 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-la Hotel Shenzhen staff and other travelers.
4 questions
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Questions? Get answers from Shangri-la Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great all round rooms.”
 of 5 bubbles JakeyP123, 4 weeks ago | Read review
“choose another room”
 of 5 bubbles df339, Nov 17, 2016 | Read review
“Rooms floor 7 and above are much nicer and are less noisy.”
 of 5 bubbles mmyatt6, Nov 2, 2016 | Read review
“bathtubs only for standard rooms, not separate shower”
 of 5 bubbles andersonh502, Oct 18, 2016 | Read review
“I would go for a club room”
 of 5 bubbles kiwinui, Oct 5, 2016 | Read review
5 of 5
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