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East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Shenzhen
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 3,266 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travelers' Choice
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Chinese

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
42Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
8532Reviews16Q+A100Room tips
Traveler rating
  • 7,003
  • 1,142
  • 270
  • 75
  • 47
Time of year
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Popular mentions
stanyyl wrote a review Yesterday
3 contributions
Coming back to the Shangri-la Shenzhen yet again amid another outbreak of COVID in the city, I immediately feel at home the moment I step onto the hotel lobby. As always Collin Cheng 程振勇 of the Front Office has got my room readily and well prepared the way it should be awaiting my arrival. When I visited the Horizon Lounge later in the evening I was as always happily greeted by friendly and hospitable staff that I know from before. Lin CaiYing 林彩英 Lounge Chef was a saint, constantly checking in and making sure that we at all times would savor sumptuous culinary delights. Zoey Wei XiaoLing 韦晓玲 Lounge Attendant even went out of her way to fetch French rolls specially for me from Coffee Garden. Besides excellent services, the staff is truly amazing and makes me feel at home always. My heartfelt congratulations to General Manager Rebecca Yan and her team ... always a step ahead.
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Date of stay: January 2022Trip type: Traveled on business
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Samuel wrote a review Oct 2021
1 contribution
Dear Shangri-La’s Manager: I would like to express my thanks and appreciation for the service and care I received at your Hotel from 25/10 to 28/10 . I’m pre-celebrating my first 30s birthday , and I wanted it to be perfect. Your staff did not disappoint me.  Your GRO, Ciel , was able to get a lovely pillow at the first night which makes me feel a lot of love and care . She was also arranged a one-day tour of the Window of the World, which I thoroughly enjoyed. Staying in Shangri-La actually enhanced my vacation experience. Every staff member with whom I came in contact was attentive and kind including Nina in front desk , I have already decided to return to Shangri-La for my next vacation, which will be next week . I had a wonderful two days vacation, and I have recommended Shangri-La to all of my colleagues, friends and family. Thank you again for such outstanding service.  Sincerely,  Samuel Mak 亲爱的Shangri-La的经理:我想向我在酒店收到的服务和护理,从25/10到28/10表示感谢和赞赏。 我正在预先庆祝我的前30秒生日,我希望它是完美的。 你的员工不会让我失望。 你的GRA,CIEL,在第一晚能够获得一个可爱的枕头,让我感受到了很多爱和关怀。 她还安排了一天的世界之旅,我非常享受。 留在香格里拉实际上增强了我的假期体验。 与我联系的每个工作人员都在关注和善良,包括NINA在前台,我已经决定返回Shangri-La,为下一个假期,这将是下周。 我度过了一个美好的两天假期,我已经推荐了Shangri-la给所有的同事,朋友和家人。 再次感谢您进行如此优秀的服务。 真诚的,塞缪尔·克
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Date of stay: October 2021Trip type: Traveled solo
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded Nov 1, 2021
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
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SHIWEI wrote a review Oct 2021
2 contributions
The hotel is rated five-stars hotel but it is not worth with that price.Firstly,i hope the attitude of the staff can be improved.They don't look like friendly.Secondly,effect of soundproofing is really bad.I can even hear phone talking from other room.Thirdly,facilities are supposed to be updated.Especially for air conditioner,i couldn't control temperature and feel really cold on midnight.
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Date of stay: June 2021
Rooms
Location
Service
Trip type: Traveled on business
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded Nov 7, 2021
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
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cody h wrote a review Jul 2021
5 contributions
+1
shangrila hotel is indeed nice for customers.we really enjoy it.The bathroom is large and clean.Meanwhile,the staff helps us clean the house on time and the bed is soft.In short,its very nice for almost all types of customers to live in.
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Date of stay: July 2021Trip type: Traveled with friends
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Response from Olivia Chen, Marketing at Shangri-La Shenzhen
Responded Nov 7, 2021
尊敬的客人,感谢您选择深圳香格里拉并在百忙之中与我们分享您的好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,致力为每一位宾客带来宾至如归的服务!期待再次相遇,祝您生活愉快!
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rock l wrote a review May 2021
1 contribution
arrived at 5:30pm, great service. quiet and neat environment, foods are good. some Hong kong style dishes taste the same as in Hong Kong. lobster and seafoods are fresh. dessert is fantastic . parking is easy. recommended
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled as a couple
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Response from SLZ Shangri-La, General Manager at Shangri-La Shenzhen
Responded May 30, 2021
尊敬的宾客, 欢迎下榻深圳香格里拉,并在百忙之中给予我们好评。香格里拉集团始终秉承着“热情好客,亲如家人”的理念,得到您的好评我们感到荣幸至极。您对我们工作人员的肯定,我们已将您的好评转达至他本人,这将激励着我们团队的不断进步,我们期待您的下次光临!祝您一切顺利! 总经理 严伟佳
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PRICE RANGE
$72 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香格里拉大酒店罗湖区, shangri la hotel shenzhen
LOCATION
ChinaGuangdongShenzhenLuohu Port
NUMBER OF ROOMS
552
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Frequently Asked Questions about Shangri-La Shenzhen
Which popular attractions are close to Shangri-La Shenzhen?
Nearby attractions include Luohu Commerical City (Lo Wu Shopping Plaza) (0.3 miles) and The Mixc (0.3 miles).
What are some of the property amenities at Shangri-La Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Shenzhen?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shangri-La Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Shenzhen?
Conveniently located restaurants include La Terrazza - Grand Hyatt Shenzhen, 1881 Chinese Restaurant - Grand Hyatt Shenzhen, and The Show Kitchen - Grand Hyatt Shenzhen.
Are there opportunities to exercise at Shangri-La Shenzhen?
Yes, guests have access to a pool and a fitness center during their stay.
Does Shangri-La Shenzhen have an airport shuttle?
Yes, Shangri-La Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Shenzhen have airport transportation?
Yes, Shangri-La Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Shenzhen offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.