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The St. Regis Shenzhen

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#21 of 2,352 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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227 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Level Contributor
18 reviews
10 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

it is in the best building in Shenzhen, great view from 10th floor. they offer afternoon lounge service, cakes was great. room was great, close to metro station.great experience with Regis. recommend for sure.

Helpful?
Thank Kakatina
Paris, France
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I heard mixed reviews of the place before staying myself. Mine was an unexpected one as my flight to a nearby city was cancelled and I had to swing by Shenzhen instead. Admittedly, I arrived late into the night around 4am given my delayed flight, but I was surprised to find the receptionist yawning and stretching as I walked toward... More 

Helpful?
Thank Schwarzerstein
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant and relax ambience during your stay. Our Rooms team have been notified and we will continuously ensure that proper training is provided to our associates and we hope to welcome you back to The St. Regis Shenzhen at the soonest, and... More 

Antwerp, Belgium
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First i must let you know that i am a spg PT member . so upon check in , as my room was not ready , they offered me a room to rest until my room will be ready . Then later as i checked , i was given a beautifull duplex suite . it was not my first visit... More 

Helpful?
Thank amielavi
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future. More 

Canada
Level Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed August 16, 2016 via mobile

I have stayed at this hotel a number of times and, overall I love the hotel...well "loved" the hotel; that is until I enthusiastically signed on for afternoon tea with invited friends. What a mistake. No, it wasn't so much the food, which was good but not great; rather, it was the gormless waitress who couldn't get anything right: from... More 

Helpful?
Thank worldlyCanada
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay. We apologize for the inconvenience of our associate’s communication and serving skills and the unpleasant situation during your stay. Both our Executive and F&B team have been notified, and checks have been done to the related department. It will be great if you can leave us your email... More 

Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 20, 2016

The St Regis is simply the best hotel experience you can have in Shenzhen. The iconic building can be seen from anywhere in the sprawling city, guaranteeing that you will never lose your way. The gym facilities are fantastic - imagine running on a treadmill in the clouds. And the butlers go out of their way to make your stay... More 

Helpful?
Thank JustAFamily
Belfast,Northern Ireland
Level Contributor
139 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

Arrived late at this hotel, but even then you cannot fail to be impressed by the location and the service. The lift takes from you from ground to 96th floor to reception we're you are greeted and relax with a drink while the check in formalities are done. Then down to the room. On the 77th floor where I was... More 

Helpful?
Thank TheBish
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. The St. Regis Shenzhen More 

Beijing, China
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 21, 2016

I'm reviewing this after about the 7th time I've stayed since it opened. This is one of my favorite hotels in the world. The rooms are at least 75 stories up from the ground, the breakfast spread is large and tasty, and the full size pool on the 75th floor is perfect for morning and evening swims. You can work... More 

Helpful?
Thank Brian S
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for choosing The St. Regis Shenzhen and sharing with us your experience on your recent stay. Thank you very much for your continuous support since we opened. We are more than proud to have made your stays pleasant and memorable. Also, thank you for recommending us in the TripAdvisor community. At The St. Regis... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 21, 2016

I spent three days at this hotel on a business trip. From top to bottom - this hotel exceeds expectations. Rooms are gigantic and well furnished. Staff are incredibly responsive. The restaurants have delicious food and views. Highly recommend this place.

Helpful?
Thank Karim L
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to hear that you have enjoyed your stay. Also, thank you very much for your compliment and recommendation. At The St. Regis Shenzhen, we strive to offer you bespoke and uncompromising services. We look forward to welcoming back in... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 16, 2016 via mobile

Upon check in, i was please my spg gold status had been recognized and I had been placed in a high floor room. My check in also was early at noon at the room was ready within 15 mins. During the wait i was offered complimentary tea/coffee. The room had welcome fruit and 6 bottles of mineral water. Also all... More 

Helpful?
Thank Pikotw888
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay a pleasant and memorable one. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward... More 

Palm Beach Gardens, Florida
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 2, 2016

I stayed at this hotel for multiple nights last August (2015) for business and was not impressed. I felt the hotel was cold and impersonal with a lot of personnel running around but lacking the true personal, attentive and sincere service that you'd expect from a St Regis. Since the company I work for has a corporate rate for this... More 

Helpful?
Thank styletraveler1967
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for staying with us at The St. Regis Shenzhen. We highly appreciate your constructive feedback. We apologise for not being able to meet your expectations on this occasion. Your feedback is address with the team. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in providing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range: $275 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#21 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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