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The St. Regis Shenzhen

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#20 of 2,331 Hotels in Shenzhen
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The St. Regis Shenzhen
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221 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Canada
Level Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel a number of times and, overall I love the hotel...well "loved" the hotel; that is until I enthusiastically signed on for afternoon tea with invited friends. What a mistake. No, it wasn't so much the food, which was good but not great; rather, it was the gormless waitress who couldn't get anything right: from... More 

Helpful?
Thank worldlyCanada
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay. We apologize for the inconvenience of our associate’s communication and serving skills and the unpleasant situation during your stay. Both our Executive and F&B team have been notified, and checks have been done to the related department. It will be great if you can leave us your email... More 

Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 20, 2016

The St Regis is simply the best hotel experience you can have in Shenzhen. The iconic building can be seen from anywhere in the sprawling city, guaranteeing that you will never lose your way. The gym facilities are fantastic - imagine running on a treadmill in the clouds. And the butlers go out of their way to make your stay... More 

Helpful?
Thank JustAFamily
Belfast,Northern Ireland
Level Contributor
139 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

Arrived late at this hotel, but even then you cannot fail to be impressed by the location and the service. The lift takes from you from ground to 96th floor to reception we're you are greeted and relax with a drink while the check in formalities are done. Then down to the room. On the 77th floor where I was... More 

Helpful?
Thank TheBish
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. The St. Regis Shenzhen More 

Beijing, China
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 21, 2016

I'm reviewing this after about the 7th time I've stayed since it opened. This is one of my favorite hotels in the world. The rooms are at least 75 stories up from the ground, the breakfast spread is large and tasty, and the full size pool on the 75th floor is perfect for morning and evening swims. You can work... More 

Helpful?
Thank Brian S
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for choosing The St. Regis Shenzhen and sharing with us your experience on your recent stay. Thank you very much for your continuous support since we opened. We are more than proud to have made your stays pleasant and memorable. Also, thank you for recommending us in the TripAdvisor community. At The St. Regis... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 21, 2016

I spent three days at this hotel on a business trip. From top to bottom - this hotel exceeds expectations. Rooms are gigantic and well furnished. Staff are incredibly responsive. The restaurants have delicious food and views. Highly recommend this place.

Helpful?
Thank Karim L
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to hear that you have enjoyed your stay. Also, thank you very much for your compliment and recommendation. At The St. Regis Shenzhen, we strive to offer you bespoke and uncompromising services. We look forward to welcoming back in... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 16, 2016 via mobile

Upon check in, i was please my spg gold status had been recognized and I had been placed in a high floor room. My check in also was early at noon at the room was ready within 15 mins. During the wait i was offered complimentary tea/coffee. The room had welcome fruit and 6 bottles of mineral water. Also all... More 

Helpful?
Thank Pikotw888
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay a pleasant and memorable one. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward... More 

Palm Beach Gardens, Florida
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 2, 2016

I stayed at this hotel for multiple nights last August (2015) for business and was not impressed. I felt the hotel was cold and impersonal with a lot of personnel running around but lacking the true personal, attentive and sincere service that you'd expect from a St Regis. Since the company I work for has a corporate rate for this... More 

Helpful?
Thank styletraveler1967
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for staying with us at The St. Regis Shenzhen. We highly appreciate your constructive feedback. We apologise for not being able to meet your expectations on this occasion. Your feedback is address with the team. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in providing... More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 29, 2016

Located in the tallest building in Shenzhen, this hotel offers amazing views of the city and surrounding areas as it is located over 100 floors up. It is also centrally located and is probably the one of the best hotels in the city. Floor to ceiling glass in the bathrooms ensured you felt like you were on the top of... More 

Helpful?
Thank RayEl2014
TheStRegisShenzhen, Exwcutive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay pleasant and memorable. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming... More 

Seoul, South Korea
Level Contributor
72 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 25, 2016

The hotel was amazing and centrally located. All the 76th floor was two story suites and as a SPG platinum member, hotel kindly upgraded me to this fantastic two story suites. Check in should be at 96th floor and the staff was really kind. All the concierge and staff at elevators were very kind too. Happy hour for club room... More 

Helpful?
Thank jaykorean
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay a pleasant one. Also, thank you for your compliment regarding our signature butler service. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look... More 

UK
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 24, 2016

I stayed here over night and had dinner in the restraunt followed by drinks in the bar. I can not fault a single part of the experience except maybe the prices of the drinks in the bar. The room with views all the way over to Hong Kong was fantastic, split level with a living room on the entry level... More 

Helpful?
1 Thank Jarrad13
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay a pleasant and memorable one. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 73rd to the 100th floor of Shenzhen’s tallest building and commands only the most impressive views from each of it’s elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, opposite the Shenzhen Stock Exchange, this exclusive urban hotel is the tallest St Regis in the world. With 297 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 7 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 73-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen
Price Range: $261 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#12 Spa Hotel in Shenzhen
#20 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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