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The Westin Shenzhen Nanshan

Traveler (444)
Room & Suite (190)
Dining (70)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent63%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible1%
Certificate of Excellence
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access.
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Property amenities
Pool
Restaurant
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Wheelchair access
Free High Speed Internet (WiFi)
Show more
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
Location
Full view
Contact
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053 China
Name/address in local language
Getting there
Shenzhen Airport13 mi
Hong Kong Intl Airport16 mi
Window of the World2 min
Baishizhou12 min
See all nearby hotels
Reviews(376)
Traveler rating
  • 439
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  • 8
Traveler type
Time of year
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  • English
yuanwai
Chicago, Illinois
17646
Reviewed Nov 4, 2018
This Westin is one of the oldest luxury in China. The room is clean and the service is good. However the whole place is a little subpar. The room was quiet and the breakfast was great, as other good restaurants in China. The gym is good. Overall a pleasant stay.
Thank yuanwai
Response from TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan
Responded 4 weeks ago
Dear yuanwai, Warm Greetings from the Westin Shenzhen Nanshan and thank you for your feedback on TripAdvisor. I am glad to hear that you enjoyed the stay with us. We appreciate your comments regarding the hotel condition need further improvement, as we are nearly 9 years old. I would like to take this opportunity and invite you to share some of your preferences and requests which you would like for me to make note of so that we are able to make the arrangements for you in the future. Please do let me know if you plan on returning to the Westin Shenzhen Nanshan so I can personally look after you. My email address is david.cuddon@westin.com In the meantime should you require any further assistance or have any further questions please do not hesitate to contact me directly. Travel well @ Westin, David Cuddon General Manager The Westin Shenzhen Nanshan
Theo Frot
San Francisco, California
78
Reviewed Oct 29, 2018via mobile
You should avoid the Westin Shenzhen for business trips.

Here are three main issues:

The A/C in the rooms is out of control: I had old air blowing and was freezing at night even though the room was set at 25C with the fan turned off. And as soon as it was past 7am the room would get really hot.

The hotel is also incredibly noisy : we can hear everything happening on the street. It is hard to focus and work in the room.

Finally the breakfast is subpar: the bread is stale and the coffee tastes like it was burned on a stove.

I ended up checking out after 3 days whereas I was supposed to stay for 10, and going to a much better competitor.

Thank Theo Frot
Response from TheWestinShenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan
Responded Oct 30, 2018
Dear Theo F, Renewal greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay at the Westin Shenzhen Nanshan and taking your precious time to share feedback with us. We have already reviewed your constructive comments with my team, however, I am very concerned that you mentioned your disappointment with your recent stay here with us. For the issue of Air-condition and breakfast, the related department would take action to improve the situation. For the issue of noisy, We will update this issue on your personal profile, and arrange the quite room in advance before your stay. We will try to do our best for high service quality, and make sure it will not happen again. If you like, please share any further preferences or requests which you would like for the team to make note so we are able to make the arrangements for you as well in the future. Please do let me know when you plan on returning to the Westin Shenzhen, so I can make the arrangements for your personally. Sincerely, Mike Wen Guest Service Manager gsm.03346@westin.com
TEdThomp1250
New Zealand
21
Reviewed Oct 27, 2018
Location is good /surroundings seems quiet at floor level.staff English level can be further improved \food is great for breakfast /staff service is good and approachable / hotel environemgn is clean along with the rooms \
1 Thank TEdThomp1250
Response from TheWestinShenzhen, General Manager at The Westin Shenzhen Nanshan
Responded Oct 28, 2018
Dear TEdThomp1250, Warm Greetings from the Westin Shenzhen Nanshan and thank you for your feedback on TripAdvisor. I am glad to hear that you enjoyed the hotel breakfast and our associates made a difference to your stay. We appreciate your comments regarding the staff English level need further improvement, I will certainly review and personally check by myself to ensure it meet your satisfaction per your next visit. I would like to take this opportunity and invite you to share some of your preferences and requests which you would like for me to make note of so that we are able to make the arrangements for you in the future. Please do let me know if you plan on returning to the Westin Shenzhen Nanshan so I can personally look after you. My email address is david.cuddon@westin.com In the meantime should you require any further assistance or have any further questions please do not hesitate to contact me directly. Travel well @ Westin, David Cuddon General Manager The Westin Shenzhen Nanshan
vanlel
114
Reviewed Oct 1, 2018via mobile
We have spent a holiday in SZ and stay at Westin.
It is our first visit of Westin Brand hotel.
Thanks to being offered for upgrading to big suite upon Platinum Premier Elite status.
Th room is really big and nice. It was surprised that the room have massage chair with full function and Bose sound system equipped.
Also, we can see firework clearly outside the windows at night from the theme park.
Great service, location and food has no doubt.
Thank vanlel
Response from TheWestinShenzhen, Front Office Manager at The Westin Shenzhen Nanshan
Responded Oct 2, 2018
Dear Vanlel, Renewal greetings from the Westin Shenzhen Nanshan! Thank you very much for your feedback in our Guest Satisfaction Survey.We're always honored to have your stay with us during the past time. We will definitely try our best to accommodate it for you whenever it is available. I would like to take this opportunity and invite you to share some of your preferences and requests which you would like for me to make note of so that we are able to make the arrangements for you in the future. Please let me know if you plan on returning to the Westin Shenzhen Nanshan. In the mean time should you require any further assistance or have any further questions please do not hesitate to contact me directly. Sincerely, Jet Wang Assistant Front Office Manager jet.wang1@westin.com
Cherelle L
92
Reviewed Sep 30, 2018via mobile
Decor and service feels too casual for 5 Star... don’t get me wrong! No one helped me with my luggage for one. Love the Chinese restaurant situated in the hotel called Sen5es tho! Look average from the outside but it’s one of the best Chinese meal I had in a long while
Thank Cherelle L
Response from TheWestinShenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan
Responded Sep 30, 2018
Dear CherelleL3, Renewal greetings from The Westin Shenzhen Nanshan! Thank you very much for your recent stay at the Westin Shenzhen Nanshan and taking your precious time to share feedback with us. We have already reviewed your constructive comments with my team, however, I am very concerned that you mentioned your disappointment with your recent stay . For the issue of the concierge service, We would reflect to the management and expect this problem to be solved. If you like, please share any further preferences or requests which you would like for the team to make note so we are able to make the arrangements for you as well in the future. Please do let me know when you plan on returning to the Westin Shenzhen, so I can make the arrangements for your personally. Sincerely, KITTY YANG gsm.03346@westin.com
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Questions & Answers
Ask a question
MinTeo
January 29, 2018|
AnswerShow all 4 answers
Response from TheWestinShenzhen | Property representative |
Yes, extra beds are available. Please contact the hotel prior to your arrival for more details so we can prepare accordingly.
0
Votes
NinjaLZG
September 13, 2017|
AnswerShow all 5 answers
Response from TheWestinShenzhen | Property representative |
Hello Nivardo, Yes are in house guests can enjoy the steam and sauna facilities at our Westin Workout Fitness Studio on a complimentary basis. Do enjoy your stay with us. David Cuddon General Manager
0
Votes
Room Tips
"great city view"
NaL308
Sep 9, 2018
Read review
"Room Facing the Window of the World is much better"
JohnnyN1063
May 29, 2018
Read review
"High floor rooms for less noise."
TveViking
May 5, 2018
Read review
"Comfortable room and bed"
kerbaumalas
Oct 18, 2017
Read review
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PRICE RANGE
$168 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳威斯汀酒店益田威斯汀the westin shenzhen nanshan hotel shenzhen
LOCATION
ChinaGuangdongShenzhenShenzhen High-tec Industrial Park
NUMBER OF ROOMS
350
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