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Grand Hyatt Shenzhen

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#5 of 2,724 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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661 Reviews from our TripAdvisor Community

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Showing 342: English reviews
san francisco, United States
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sohails747
Melbourne, Australia
Reviewed 2 weeks ago

This is one of the best hotel I've ever stay. The furniture is very good, toilet is very modern. Very nice designed and detailed room. The staff is way too good, however, the check in and out progress should be speed up. The Barth should be washed before next guest gets in. The house keeping team looks after you.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank 856yunl
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear 856yunl, Thank you for choosing to stay at Grand Hyatt Shenzhen. We are delighted to know that you had an excellent stay experience and that you appreciated the design of our guestrooms. We value all feedback and we thank you for the suggestions about areas where we can improve. We look forward to extending another warm welcome during your...

Hong kong
Reviewed 2 weeks ago

When we booked the room and made the payment grantee with the booking center, we were reassured each room could be provided an additional bed free of charge on a first cone first served basis. But it was to the contrary when we checked in on the spot. It took almost two hours for the booking centre to sort out...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Suk Wan A
Hong Kong
Reviewed 2 weeks ago

Excellent hotel especially for the business traveler. Its always pleasure to stay in Hyatt hotel I and my colleagues got good service and nothing to complain. Everything is working great and the service is superb! I will definitely come back to stay in this hotel for my business trip and also recommend to my friends.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank angusbingmow
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear angusbingmow, Thank you for choosing Grand Hyatt Shenzhen and for sharing your comments about your stay. We are always glad to welcome a Hyatt fan and we are pleased that you and your colleagues had an enjoyable stay with us. You recognition and recommendation are much appreciated. We look forward to welcoming you back on your next visit, whether...

Sunnyvale, United States
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank K3487ZDdavidk
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Paderborn
Reviewed 3 weeks ago

So, here are the good parts: The room (Club room Deluxe) is ok and clean. Club Sandwich tastes very nice by the way. Furthermore, they having a nice pool to swim and a very well equipped gym. Fast room cleaning, when leaving the room. So, here are the bad parts: If you cannot speak Chinese, stay away from this hotel!...

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Helpful?
Thank thomass2000
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear thomass2000, Thank you for taking the time to post your feedback on TripAdvisor. I am sincerely concerned to learn about the details of the shortfalls in service as shared in your comments. I would appreciate if you allow me to contact you personally to extend my sincere apology and further address the areas of improvement to ensure that valued...

shenzhen
Reviewed 3 weeks ago

Grand Hyatt is a nice hotel in a nice location in Shenzhen. It is a nice hotel for business and pleasure . The morden shopping mall MixC is right next to it and Luohu commercial city is only 5 minutes away by taxi.

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Helpful?
Thank guide-shenzhen
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear guide-shenzhen, Thank you for staying at Grand Hyatt Shenzhen and for giving us such a positive review. We are glad that you enjoyed the convenience of the hotel’s location and its surroundings. We look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

Brooklyn, New York
Reviewed 3 weeks ago via mobile

My first time at this hotel, I stayed three nights on business. Pros: Great room Great bathroom Outdoor restaurants and sitting area Next to great mall Fantastic staff Very good buffet lunch Good location in Lou Hu Cons: Unusual elevator system

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Helpful?
Thank ELIAS B
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear ELIAS B, Thank you for the full-score review and for sharing your stay experience at Grand Hyatt Shenzhen. We are delighted to know that you enjoyed the hotel’s facilities and the hospitality provided by our associates. We look forward to welcome you back soon. Thank you and best regards, Alex Chiang Director of Operations

Reviewed 4 weeks ago

I stayed here for one night on a business trip and found the hotel to be very nice. Great views of the city from the lobby bar. Room service was quick and good. Check in process is simple and convenient. The hotel is right near the border with Hong Kong and in the middle of a vibrant business and shopping...

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Helpful?
Thank Alpohe
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Todd F, Thank you for choosing to stay at Grand Hyatt Shenzhen. Your feedback regarding the carpet stains is highly valuable to us. Our housekeeping team has been informed and are looking into it to ensure future improvement. We do appreciate your recognition as “the best option in Shenzhen”. We look forward to welcoming you back and giving us...

Reviewed 4 weeks ago via mobile

No long review required for this one, meets all the expectations, great rooms, great food, great service. Also for folks who like to train they have an amazing gym with much more equipment than many other hotels-even have dumbells up to 40kg. Do note if you go in winter the ambient temperature inside is a few degrees below the norm....

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Helpful?
Thank paulkK6140DI
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear paulkK6140DI, Thank you for staying at Grand Hyatt Shenzhen and for recommending us to other travelers. We are delighted to know that we were able to exceed your expectations with our rooms, food, service and fitness center. We also appreciate your comment about hotel temperature and will look into this matter with our Engineering team. We sincerely look forward...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $149 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Hyatt Hotels Corporation, Ctrip TA and Agoda so you can book your Grand Hyatt Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#43 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hyatt Shenzhen staff and other travelers.
4 questions
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See all questions (4)

Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go into another hotel”
 of 5 bubbles thomass2000, 3 weeks ago | Read review
“The executive floor has a host of luxurious suites affording great city views.”
 of 5 bubbles 414henryr, Jan 5, 2017 | Read review
“High rooms are awesome and so are the suite”
 of 5 bubbles 637prashants, Dec 21, 2016 | Read review
“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, Oct 31, 2016 | Read review
“Avoid being dumped in even number rooms with a lesser view.”
 of 5 bubbles exectraveler888, Oct 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question