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Grand Hyatt Shenzhen

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#5 of 2,331 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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570 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

Grand Hyatt Hotel Shenzhen is the amongst the best hotels in Asia. Great location. Excellent customer service! Hotel staff are both helpful and friendly. The hotel is well maintained with good facilities. Highly recommended!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank tanwy818
Stamford, Connecticut
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location and services. Stay here a few times a year on business. Close to the HK border crossing which makes trips over very easy. Lounge is nice-- wish they had some better options in the evening food wise in the lounge. Service is great. Same day dry cleaning is a piece of cake. 24 hour gym is great for... More 

Helpful?
Thank jp12687
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel with amazing views. Rooms were large and modern. Amazing choice for buffet breakfast and ground floor rest. Serves the most amazing peking duck. Would highly recommend. Not much to do close to the hotel - but i was there on business so didnt impact me.

Helpful?
Thank Billy T
Shanghai Region, China
Level Contributor
120 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for one night only. It is a great location with the lobby on the top floors. The rooms are very nice too. Very modern. The staff is very helpful even if their proficiency in English could be better. Nearby there are a lot of good restaurants. The hotel is situated in a luxury shopping mall.

Helpful?
Thank Paoloc0211
Taoyuan, Taiwan
1 review
2 of 5 stars Reviewed 4 weeks ago

I spent RMB1300 per night (before tax) but got a small room. Comparing to other Hyatt in China, I got a bad experience at Shenzhen Grand Hyatt. There is no real curtain but only lace curtain in the room so I got up early because of the sunshine.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank hsiaohuic2016
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear hsiaohuic2016, Thank you for taking the time to share your feedback about your recent stay at Grand Hyatt Shenzhen. We were disappointed to read that your stay experience did not meet your expectations. To better guarantee the quality of your sleep in the future, please be advised that in addition to sheer drapery, all our guestrooms are equipped with... More 

Singapore
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a business hotel, modern design. Rooms are spacious, well-equipped for business people, central location, connected to luxury shopping mall. Service is good, the only minus is that concierges are not fluent in English. And coffee machine would be a better option for business people, instead of plunger. Room views vary

Helpful?
Thank AnnaKalra
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Anna T, Thank you for the full-score review of your stay with us at Grand Hyatt Shenzhen. We are delighted that you enjoyed our friendly service and the convenience of our location. We appreciate your feedback regarding our associates’ command of English. We will be sure to place more emphasis on our language training. We look forward to welcoming... More 

Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 25, 2016

It was my second time stay at Hyatt group, i had great stay and dinning experiences but i still give some suggestions for this hotel. Arrival: hotel lobby at 33 floor, there is a concierge desk on ground floor and few dinning area on ground floor as well. There was no one welcome you at ground floor, i was confused... More 

Helpful?
1 Thank TT0419
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear TT0419, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review of your experience. We are proud that the design of our sky Lobby made such a memorable impression. It was a great pleasure to read that you enjoyed the hotel’s facilities, your spacious guestroom, our outdoor swimming pool and... More 

Shenzhen, China
1 review
5 of 5 stars Reviewed July 23, 2016

Grand Hyatt Shenzhen is one of the best hotel among all Hyatt hotels in the world, it is 10 minutes to Hong Kong, excellent food, family style services, all staff in the hotels are very friendly, speaks excellent English.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Gang F
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Gang F, Thank you for staying at Grand Hyatt Shenzhen, giving us a full-score review and highlighting our friendly associates. We look forward to welcoming you back for another excellent experience at Grand Hyatt Shenzhen in the near future. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: NO. 1881 Bao'an South Road, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $141 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#51 Best Value Hotel in Shenzhen
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