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Grand Hyatt Shenzhen

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#5 of 2,352 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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589 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

i checked in pretty late and front desk staff was offering me a choice to either check in at lobby or club floor, which makes me feel they care. I was on 30th floor where this time found out they have installed automatic toilet seat, that surprised me. This Hyatt has upgrade their toiletries to Acca Kappa, which personally I... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Steve C
Shenzhen, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Quiet in room. Combined with shopping mall. High-grade but low-key decor is exactly what I like. Along with impressed guest service. Strongly recommended to business travelers. Restaurant 1881 is a must try.

Helpful?
Thank Paul D
San Jose, California
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Good location, ambience, quality of gym, pool and service attitude. food needs to be better... especially for vegetarians. English speaking skills of operators needs improvement. Could provide happy hour treatment to guests!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank srinivasarp
Diamond Bar, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Warm welcome by the staff . Excellent selection and preparation of food by chef Marcelo from Bellevue. Staff from Bellevue, , Alex and Ophilia, did an excellent work. Staff from Grand Club, Ted, Susan and Elieen, is very supporting and provided the best service.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 368yuant
Level Contributor
18 reviews
10 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed for a night more than 1 year ago, and experience was good, but prefer the one in shanghai which was better. the room view was ok, a little far from metro station though. many big shopping malls around.

Helpful?
Thank Kakatina
Shanghai, China
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for one night and I would say it is the best grand Hyatt I had ever lived. The service quality the same as Oark Hyatt and most of the dpfacility same...the only complaint is room view is not very good

Helpful?
Thank Guangyu C
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Guangyu C, Thank you for staying at Grand Hyatt Shenzhen. We are proud that you consider us as the best Grand Hyatt hotel and we are pleased that you enjoyed a pleasant stay. Thank you for your full-score review. We look forward to welcoming you back on your next trip. Thank you and best regards, Richard van Westing Executive... More 

Hong Kong
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

After a series of unfortunate snafus by the hotel and our subsequent complaining about them, they were extremely nice and upgraded us to a suite without us even asking. Wow... I should stop at that adjective. But needles to say the rest of the long weekend stay was amazing. It's a little oasis in the cement jungle called Shenzhen. The... More 

Helpful?
Thank mutatism
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear mutatism, Thank you for taking the time to provide a detailed review of your stay at Grand Hyatt Shenzhen. We are delighted to know that we were able to exceed your expectations and regain your confidence in our services, even despite some minor issues during the beginning of your stay. It makes us proud to receive such nice comments... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We made the plan to spend a night in Shenzhen to go shopping at Luohu, rather than a day trip to and from HK. We arrived at Lowu station and attempted to walk to the Grand Hyatt. We should've just jumped in a taxi (40rmb from Lowu station). Once we arrived the staff were very helpful, polite and willing to... More 

Helpful?
Thank MattyHale22
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear MattyHale22, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review. It is a great pleasure to know our associates were able to assist you. We will be sure to share your compliments with our colleagues, including Amanda. We are pleased that you enjoyed the hotel’s multiple dining options, including... More 

Hong Kong
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was my home away from home since they first opened. Initially, they went through a few growing pains which seem to have corrected itself over the years. Currently staying at the Grand Hyatt after a long absence and found a warm familiarity which was inviting. Check-in was at 2pm but unfortunately my room was not ready. Was told... More 

Helpful?
1 Thank DocsLo
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Docslo, Thank you for visiting Grand Hyatt Shenzhen again and for making Grand Hyatt your home away from home. It was a great pleasure to read that you enjoyed the hotel’s design and facilities. We will be sure to place more emphasis on language training. Your recognition and recommendation are much appreciated, we look forward to welcoming you back... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: NO. 1881 Bao'an South Road, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $132 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
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