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Grand Hyatt Shenzhen

#4 of 2,327 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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561 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Singapore
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is a business hotel, modern design. Rooms are spacious, well-equipped for business people, central location, connected to luxury shopping mall. Service is good, the only minus is that concierges are not fluent in English. And coffee machine would be a better option for business people, instead of plunger. Room views vary

Helpful?
Thank Anna T
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It was my second time stay at Hyatt group, i had great stay and dinning experiences but i still give some suggestions for this hotel. Arrival: hotel lobby at 33 floor, there is a concierge desk on ground floor and few dinning area on ground floor as well. There was no one welcome you at ground floor, i was confused... More 

Helpful?
1 Thank TT0419
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear TT0419, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review of your experience. We are proud that the design of our sky Lobby made such a memorable impression. It was a great pleasure to read that you enjoyed the hotel’s facilities, your spacious guestroom, our outdoor swimming pool and... More 

Shenzhen, China
5 of 5 stars Reviewed 1 week ago

Grand Hyatt Shenzhen is one of the best hotel among all Hyatt hotels in the world, it is 10 minutes to Hong Kong, excellent food, family style services, all staff in the hotels are very friendly, speaks excellent English.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Gang F
SHENZHEN, China
1 review
5 of 5 stars Reviewed 1 week ago

Hyatt is always my prefer hotel to stay. Compared with St.Rigis, room is bigger and has better food selection. However St.Rigis has better view since it is the highest build in ShenZhen, but I prefer stay at Grand Hyatt. Staff is very friendly and close to Mix'c Mall as well.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Zhijia X
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Zhijia X, Thank you for choosing Grand Hyatt Shenzhen as your preferred hotel. We are honored that you enjoyed our friendly hospitality, your spacious guestroom and our variety of dining outlets. We look forward to welcoming you back soon. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed at this hotel for 34 days in the past year, so I truly learned the ins and outs of this property. I invest in a few companies based in Shenzhen, so I need a place that is conveniently located. The price of the hotel has gone up over the past year, for some reason. For the most part,... More 

Helpful?
1 Thank A TripAdvisor Member
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Valued Guest Greetings from Grand Hyatt Shenzhen. Thank you for your recognition and for detailed review of your recent stay. We are glad to hear that you had an enjoyable stay, breakfast spread at The Show Kitchen and also the hospitality provided by our housekeeping team and many other associates. I would also like to extend my sincere apologies... More 

San Jose, CA
Level Contributor
73 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here multiple times and its probably the nicest hotel I have stayed at. The staff is very friendly and professional. The room is beautiful, modern, and extremely spacious. The gym is big, clean, and full of modern equipment. The outdoor pool is huge. The breakfast buffet has an amazing selection of food and its all very good.... More 

Helpful?
Thank Almaden
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Almaden, Thank you for staying at Grand Hyatt Shenzhen again. It was a great pleasure to know that you had a great stay and we especially appreciate your recommendations regarding our hospitality, guestrooms, restaurant and facilities. It is our promise to provide our valued guests with the most authentic services and it is definitely a great encouragement to have... More 

London, United Kingdom
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved our stay here. It's super modern and luxurious, top-notch service, and a peaceful oasis in the crazy of Shenzen. It's convenient to the metro, and only a 5 minute taxi ride from the train station. Especially enjoyed cocktails in the penthouse bar with a spectacular view. High quality amenities in the rooms, including a rain shower and bathtub. Would... More 

Helpful?
Thank Antsy280
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Antsy280, Thank you for the full-score review of your stay with us at Grand Hyatt Shenzhen. We are delighted to know that you had a lovely experience here and appreciated the convenience of our location and room facilities. It was a great pleasure to read that you enjoyed our cocktails and the views from The Penthouse. Your recognition and... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice rooms, service is ok, not so many surprises when you get here, we tried to get an upgrade with a VIP card but front desk ignored this card Bar at the penthouse is really nice Housekeeping has great service, showers are opened in clear glass so if you plan to travel with a business partner or colleague you may... More 

Helpful?
Thank Mike M
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Mike M, Thank you for choosing Grand Hyatt Shenzhen and for taking the time to comment on your stay experience. We are happy to know that you had the opportunity to enjoy drinks with great views at The Penthouse and also that you were well looked after by our housekeeping associates. We look forward to welcoming you back in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: NO. 1881 Bao'an South Road, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $195 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#3 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#52 Best Value Hotel in Shenzhen
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