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Grand Hyatt Shenzhen

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#4 of 2,670 Hotels in Shenzhen
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Grand Hyatt Shenzhen
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625 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Paramus, New Jersey
Reviewed 2 days ago NEW

If there is a rating of 'Six star', I will undoubtedly rate this hotel six star. Hotel condition are clean and comfortable, foods, beverages are excellent, staffs are courteous and educated. They reacted quickly with any of my request, patiently answered to my questions.

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Helpful?
Thank 881washingtont
Las Vegas, Nevada
Reviewed 3 weeks ago

The location may be great if you are here for business and you have transportation provided. We are here for only one night to go shopping at the East Gate area and for food. It is quite a walk to the MRT station for the first time. The Hotel website should have given this information. We took the MRT from...

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Helpful?
1Thank Tom Y
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Tom Y, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share such a detailed review. We are happy to know that that you enjoyed our hospitality and facilities at the Grand Club. Regarding taxis, we recommend that you reach out our colleagues at the Bell desk for assistance as they will be more...

SHENZHEN, China
Reviewed 3 weeks ago

I have stayed at Hyatt hotel couple times and this is my favorite hotel in Shenzhen. Very convenience location with shopping and restaurant around. And easy access to subway and hongkong board. Highly recommended.

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Helpful?
Thank Zhijia X
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Zhijia X, Thank you for choosing Grand Hyatt Shenzhen once again. We are delighted to know that we are your favorite hotel in Shenzhen. Your recommendation is definitely a great encouragement to us. We look forward to welcoming you back in the near future. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage

Cupertino, United States
Reviewed 4 weeks ago

Grand Hyatt is my place to go when I visit Shenzhen due to it's great location and nice environment. In my last trip, I have my parents come visit me over the weekend. So I asked to add an additional bed, the staff was so nice to help out. I am very impressed and 100% satisfied with the service.

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Helpful?
Thank Hong Qin Z
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Hong Qin Z, Thank you for staying at Grand Hyatt Shenzhen again. It is a great pleasure to know that you had a delightful stay experience during your last trip. We appreciate the support and encouragement from loyal guests such as you. We sincerely look forward to welcoming you back soon. Thank you and best regards, Richard van Westing...

San Francisco
Reviewed 4 weeks ago

I was upgraded to the apartment (diamond status). I was overwhelmed by the size, and the service in the lounge was immaculate. When I arrived in the morning, my room was not ready, but I was taken care of in the lounge and treated very nicely.

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Helpful?
Thank 563af325
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear 563af325, Thank you for choosing to stay at Grand Hyatt Shenzhen. Your full-score review is a great encouragement to us. We were pleased to learn that you enjoyed our hospitality, and we look forward to welcoming you back again soon. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage

San Francisco, California
Reviewed 4 weeks ago

I think my review might be a bit biased. As this hotel's hardware is more up to park with a Park Hyatt, maybe that's why I don't feel the service level is up there. This is definitely a great hotel with wonderful hardware, everything is quite new, and I REALLY love the bathroom here. It is well designed and the...

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Helpful?
Thank P S
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear P S, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share your stay experience. We are pleased to know that you enjoyed the hotel’s decor and facilities, and we will be sure to focus more attention on our hotel services. We look forward to welcoming you back to Grand Hyatt Shenzhen on your...

Santa Clara, California
Reviewed November 3, 2016

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Helpful?
Thank VibhavL
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Penang, Malaysia
Reviewed October 31, 2016

Center of location with availability with a lot of stuff. MRT is walking distance. Huge Book store within a walking distance. Food variety is plenty for ease. Swimming pool is a bit small. There is WALMART with walking distance also.

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Helpful?
Thank suiwah08
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear suiwah08, Thank you for staying with us at Grand Hyatt Shenzhen. We were glad to read that you enjoyed the convenience of our location offering easy access to the subway, variety of shopping options and restaurants. We look forward to welcoming you again soon. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage

Maccabim-Re'ut, null, Israel
Reviewed October 29, 2016 via mobile

If you happen to be in Shenzhen and want to spend time in an excellent hotel - the Grand Hyatt is for you. I had a fantastic room on the 16th floor with a spectacular view of the city. The food and gym are first class. Actually, everything about this hotel is first class :)

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Helpful?
Thank Guy B
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Guy B, Thank you for choosing Grand Hyatt Shenzhen as your preferred hotel. We are honored that you enjoyed our guest room and its spectacular views. Also, your compliments on our food and fitness facilities are much appreciated. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage

Reviewed October 28, 2016 via mobile

i stay 1 night there. the room are clean and well designed. i got nice price at last minute booking i will come back here next time for sure good location in the city. easy to reach by taxi to visit or business trip

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Helpful?
Thank Switzerstar
Grand-Hyatt-Shenzhen, Executive Assistant Manager – Food & Beverage at Grand Hyatt Shenzhen, responded to this review

Dear Switzerstar, Thank you for staying at Grand Hyatt Shenzhen and your kind compliments on the convenience of our hotel location and the design of our guest rooms. We look forward to welcoming you again soon, for either business or leisure. Thank you and best regards, Richard van Westing Executive Assistant Manager – Food & Beverage

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Location: China > Guangdong > Shenzhen > Luohu Port
Price Range: $139 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Spa Hotel in Shenzhen
#3 Business Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#41 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hyatt Shenzhen staff and other travelers.
4 questions
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See all questions (4)

Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, Oct 31, 2016 | Read review
“Avoid being dumped in even number rooms with a lesser view.”
 of 5 bubbles exectraveler888, Oct 20, 2016 | Read review
“Corner rooms have floor to ceiling windows on 2 sides of the room. Despite being in the middle of the city, it was so quiet at night.”
 of 5 bubbles mreaves, Oct 19, 2016 | Read review
“One of the best in Shenzhen”
 of 5 bubbles guangyuc2015, Sep 18, 2016 | Read review
“Room facing to swimming pool is nice”
 of 5 bubbles TT0419, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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