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The Ritz-Carlton, Shenzhen

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116 Fuhua San Road, Futian District, Shenzhen 518048 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1949)
360
Panoramas (32)
Room & Suite (448)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Shenzhen
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 3,194 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travelers' Choice
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District.
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Room & Suite (448)448
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
Chinese
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
96Great for walkers
Grade: 96 out of 100
93Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
2961Reviews10Q+A100Room tips
Traveler rating
  • 2,686
  • 229
  • 31
  • 9
  • 10
Time of year
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Popular mentions
Annoymous wrote a review May 2021
3 contributions
I stayed at the Ritz several times for work and the experience is consistently pleasant. Serina from the Sales team really takes care of you for both reservation and making sure your stay in comfortable. Whatever you need, just send her a quick message and she does her best to help you out. Generally speaking, everyone at the hotel always looks out for you and makes an effort to make the stay as comfortable as possible I don't spend a lot of time in the hotel, so haven't used a lot of the facilities, but the gym and pool are both very nice. The outdoor pool is large and generally empty. The gym is fully equipped with modern equipments and also offers large enough space, so it doesn't feel cramped even during the peak hours. I stayed at the nearby Four Seasons once. Even though the rate was close, and facility is newer, the overall experience doesn't compare, so I happily returned to Ritz.
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Date of stay: May 2021
Value
Cleanliness
Service
Trip type: Traveled on business
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services and our pool. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen especially Serina. I will certainly pass on to her along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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Philip T wrote a review May 2021
1 contribution
Excellent service top class Very friendly and well trained, also caring and tailored to your needs Therapist Anna very professional service 5 star service Able to talk with customers and good conversations
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled on business
Helpful
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded May 9, 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the Spa. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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farfar wrote a review Apr 2021
Beijing, China75 contributions9 helpful votes
+1
I was in Shenzhen for a business meeting and was very fortunate to stay in the RC Shenzhen. The entire team are incredible at making you feel like you're at home, in a luxury hotel. The environment is the typical excellent Ritz Carlton, but what really made this stay special was the team. I'd like to highlight a few people that stood out even more than the already excellent team: Ray Yiu, Cici Zhang, and Eric Lu. I'd also like to thank Giro Maggie for the beautiful card she wrote on recommendations on where to go in Shenzhen to enjoy the city. Not only were her recommendations great, the drawing is super cute too (see the photos). Thank you RC Shenzhen for a wonderful stay, I'll be back soon.
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Date of stay: April 2021
Value
Location
Service
Trip type: Traveled on business
Room Tip: Ask for a club room, the executive lounge is great.
See more room tips
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded Apr 27, 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed a delightful stay here. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to the related Ladies and Gentlemen along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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eatsleeprepeatblog wrote a review Apr 2021
Shenzhen, China687 contributions131 helpful votes
My husband and I had a brief stay here due to a press conference he was attending. We received a warm welcome and given an upgraded room with complimentary cakes and fruit. The room was lovely and spacious with a fantastic bathroom. As usual the bed was very comfortable and we slept soundly! The buffet breakfast the next morning was good quality and there was a huge variety. We didn’t get chance to use the pool but I had previously been as a day guest (full review on my blog) and it’s a nice place to relax. Thanks for a brief but great stay and special thanks to Jack Lian who, despite being busy, took time to chat with us and make us feel very welcome! We look forward to a return visit soon.
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Date of stay: April 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded Apr 27, 2021
Dear Valued Guest, Thank you for taking the time to leave your review. I’m very pleased to know you enjoyed the services and room. I will certainly pass on to the related Ladies and Gentlemen along with my own appreciation for a job well done. We look forward to welcoming you back soon with us. Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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Mrs Zhu wrote a review Apr 2021
1 contribution
Excellent environment, excellent experience in Riz Spa, thanks for your professional massage, Elaine, Cici, and May who is the receptionist. We think we’d like to come back to enjoy the Spa this month.
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Review collected in partnership with 单个酒店
Date of stay: April 2021Trip type: Traveled as a couple
Helpful
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded Apr 11, 2021
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful experience in our Spa. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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PRICE RANGE
$194 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳丽思卡尔顿酒店, the ritz-carlton, shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
280
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Frequently Asked Questions about The Ritz-Carlton, Shenzhen
Which popular attractions are close to The Ritz-Carlton, Shenzhen?
Nearby attractions include Shenzhen Convention and Exhibition Centre (0.2 miles), Lavo (0.3 miles), and Yijing Town Center (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Shenzhen?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Haidilao Hotpot.
Are there opportunities to exercise at The Ritz-Carlton, Shenzhen?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does The Ritz-Carlton, Shenzhen have an airport shuttle?
Yes, The Ritz-Carlton, Shenzhen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Shenzhen located near the city center?
Yes, it is 0.7 miles away from the center of Shenzhen.
Are any cleaning services offered at The Ritz-Carlton, Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Shenzhen offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.