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The Ritz-Carlton, Shenzhen

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#2 of 2,352 Hotels in Shenzhen
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The Ritz-Carlton, Shenzhen
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637 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

It's at Very good location and close to subway line one and four, as well as Hightech fair center. The lounge at 26st floor serves lot of drinks including alcohol drinks, food and cakes. 酒店位置非常好,地铁一号线和四号线可以直达,离地铁口不到60米左右。酒店对面就是会展中心, 对参展的人特别方便。26楼的行政酒廊环境也很好,服务更好。有许多饮料供应,包括酒精饮料。也提供食物,水果等。

Helpful?
Thank Jim W
Hong Kong, China
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I must first mention it as this hotel is just perfectly located. 1) MTR station is jut right at the corner - super convenient! 2) Next to a shopping mall which has a beautiful 'sky garden' on its roof top - won't have a feeling of very crowded or packed in city centre at all 3) Underground mall is linked... More 

Helpful?
Thank Gloson
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Gloson, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed the convenience location, spacious room which facing the shopping mall and overlooking the swimming pool, and especially our talented Ladies and Gentlemen who are willing to go the extra mile in... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed here with my husband in early Sep. The hotel location is great. Rooms are very comfortable and clean. Bathroom is my favorite part of the room. Big bathtub with a wonderful view of the exhibition center. Staff is extremely well trained and eager to serve. They are so friendly and smile all the time.

Helpful?
Thank JJTanJJ
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear JJTANJJ, Warmest greetings from Your Ritz-Carlton, Shenzhen. Thank you for your review on TripAdvisor. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. Thank you for your kind words about the warm and friendly service provided by our Ladies and Gentlemen during your stay. I will personally share your comments... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

Hi, I am a "road warrior", and travel to China once a month or more. My stays at Ritz have been a pleasant experience, mainly as a result of the hard work and dedication by the staff. All the hardware (building, location, room amenities, etc.) are above average, but it is the friendly and courteous staff that makes the experience... More 

Helpful?
Thank emcesd2000
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear emcesd2000, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your wonderful review on TripAdvisor. I am very happy to learn about your fantastic experience at our hotel during your business trip to Shenzhen. It is fantastic to know that our Ladies and Gentlemen went the extra mile to assist with your needs, and to... More 

Jerusalem, Israel
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Its not only the best services you can expect, it always exceeds your service and excellence expectations. Always surprise you of how better things can be. There are so many examples and so many lovely members of their staff which I've encountered, that I would not list names and specific examples, in order to not offend anyone or anything who... More 

Helpful?
Thank Hadar S
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Hadar S, Thank you for your warm comments and for choosing The Ritz-Carlton on your recent visit to Shenzhen. I will be more than happy to welcome you back to stay with us at your Ritz-Carlton, Shenzhen, and I am delighted to learn about your fantastic experiences which exceeded your expectations on service and excellence. In agreement with your... More 

Penang, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for a week in Ritz Carlton Shenzhen in early Sept. Feeling great with the service level provided by the team. The people are very friendly, smiley & follow through especially with Jodie Yip. Breakfast is also very nice & delicious in good & relax environment. Guest room is always keep clean and very comfort to stay in. Will be... More 

Helpful?
Thank ykng2016
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear ykng2016, Warmest greetings from The Ritz-Carlton, Shenzhen. Thank you for your review on TripAdvisor. I am very pleased to learn about your fantastic experience at our hotel during your visit to Shenzhen. I am so proud to learn that our Ladies and Gentlemen went the extra mile to assist with your needs, and to create unmatched memories. I will... More 

harrisburg, pa
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

There are many excellent 5 star hotels in Shenzen, but it is unlikely that any match the Ritz Carlton in personal service. My wife and I stayed at the Ritz for 5 nights in early/mid September. We stayed in a club room. The club rooms are on the hotels highest floors in the back end of the hotel. The room... More 

Helpful?
Thank jerry k
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Jerry K, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your leisure trip. I am very happy to know that you and your wife enjoyed your stay with us. Thank you for mentioning our spacious guest room, convenient location, and especially our talented Ladies and Gentlemen who are willing to go the extra mile in anticipating guests’... More 

Corning, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The service and staff at the Ritz Carlton are first in class. As others have stated, they Re very friendly, pay close attention to detail, and take the time to get to know their guest. The staff made this one of the best trips I have taken to Shenzhen. Shenzhen has a lot of nice hotels. However, their service does... More 

Helpful?
Thank mccarterb
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear mccarterb, Thank you for taking the time to share your comments on TripAdvisor. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, with the finest personal service provided by our Ladies and Gentlemen. As the General Manager, I am extremely proud of each and every Lady and Gentleman for being consistently responsive... More 

Burlington, Vermont
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is really a beacon for all of my many business trips to China. The staff is fantastic; the food is very good; and the pool area is truly great for relaxing. To rooms are very nice as well and its exceptionally clean. The only minor negative I can really think of is the gym is a tad small... More 

Helpful?
Thank JCan411
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear JCan411, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your wonderful review on TripAdvisor, and your loyalty to the Ritz-Carlton brand. It is my great pleasure to learn that you liked the food, exceptionally clean room, the pool area in our roof garden and especially the friendly service provided by our Ladies and Gentlemen.... More 

Raleigh
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel 4-5 times in the past year. I travel more than 50% of the year and have stayed at many hotels but I really look forward to staying here. It is a nice hotel, so it has all the features of a nice hotel (nice restaurant, rooms, pool etc). But the real reason this is... More 

Helpful?
Thank Pradeep42
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Pradeep42, Warmest greetings from Your Ritz-Carlton, Shenzhen and thank you very much for your incredible review on TripAdvisor and your loyalty to the brand. I am so very happy to read your very detailed message and the warm story, highlighting your wonderful experiences with the concierge team. The Ladies and Gentlemen are focused to create fantastic memories for our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: NO. 116 Fuhua Third Road, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $210 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#51 Best Value Hotel in Shenzhen
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