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The Ritz-Carlton, Shenzhen

#1 of 2,327 Hotels in Shenzhen
Certificate of Excellence
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Name/address in local language
No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
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The Ritz-Carlton, Shenzhen
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595 Reviews from our TripAdvisor Community

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Showing 327: English reviews
Berlin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nothing to complain and many positive experiences. Best of all: service very attentive and always friendly. - My first stay at this place but greeted as frequent customer. - Rooms are spacious and well equipped. Beds are huge and very comfy. - Staff diligently supported our conference with attention to even small details. Would love to return with more time... More 

Helpful?
Thank Sadcamel
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed in every Ritz-Carlton in great China area. This ritz is privileged with the best staff and management team, which is to say: Even you are a very picky guest, you can hardly beat the odds to have an even moderate experience. Perfect as always, my last stay in the hotel was another interesting and refreshing journey. The... More 

Helpful?
1 Thank timrenyubai
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear timrenyubai, Warmest greetings from Your Ritz-Carlton, Shenzhen! Thank you very much for taking the time to write this wonderful review of your recent stay with us. It is a great pleasure to read your fantastic comments regarding your satisfaction with the overall experience, including the restaurant, the Club Lounge, the Concierge, the pool and especially the wonderful service provided... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel in terms of software and hardware, even i do not really like the design style in this hotel but i believe the service is good enough to cover all small defects. -Many choices for breakfast, and service is extremely good, very proactive. Food is super delicious!! -Service in Club floor is very attentive, like other Ritz-Carlton they... More 

Helpful?
1 Thank TT0419
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear TT0419, Thank you for taking the time to share your comments on TripAdvisor! I am delighted to hear that you had a fantastic journey at our hotel, with the outstanding service provided by the Ladies and Gentlemen, especially at the Club Lounge, and our all-day dining restaurant, Flavorz. It is definitely a unique place you simply cannot miss whenever... More 

Almelo, The Netherlands
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The service in this hotel is absolutely super! As in all Ritz locations this is my number one place to go for ultimate relaxation. Especially the service in the club lounge up stairs was great. Jack was very helpful and kind. Also, food and snacks were great! The bedroom on the 25th floor had great view, a very nice bathroom... More 

Helpful?
Thank Almelo-C
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Almelo-C, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your vacation! I am very happy to know that you enjoyed your stay, especially the service provided by our talented Ladies and Gentlemen at the Club Lounge. It will be my great pleasure to personally thank our Club Supervisor Jack for his great job and commitment to excellence,... More 

Harvard, Massachusetts
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I had business in Shenzhen area and stayed at the Ritz-Carlton, and was very pleasantly surprised at the outstanding quality of the hotel. The service was exceptional in every way. The room was immaculately clean and spacious. The bed was very comfortable and a welcome respite after a long China-bound journey, and hot days in the surrounding factories. The bathroom... More 

Helpful?
Thank LUBY3298
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear LUBY3298, Warmest greetings from The Ritz-Carlton, Shenzhen! It is a wonderful pleasure to know that you had a fantastic experience with us. Thank you very much for mentioning the spacious guestroom, comfortable bed and roomy bathroom. I appreciate all your great comments you made on the buffet breakfast at Flavorz on the 2nd floor. Our culinary artists continue to... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I’ve stayed at this Ritz property many times and like the one in Shanghai I find that the level of service is what sets it apart from the Ritz Carlton’s I’ve enjoyed in the US. No need to go into the facilities because every room I’ve had there has been immaculate, however it is worth mentioning that they probably have... More 

Helpful?
Thank Bernard S
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Bernard S, Thank you very much for your great review and recognition on TripAdvisor. I am most delighted to know that you had a beautiful and remarkable experience at your Ritz-Carlton, Shenzhen. Thank you for especially highlighting our incredible and very spacious gym, which I agree, is the best of any hotels in the market! I am very happy... More 

Shenzhen, China
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Dorothy clicked her ruby slippers and wished for home - travel would be simply fantastic if we had that magic..... Simple fact is that sometimes we forget the magic that is right in front of us. I return from the Emerald City to The People of the Ritz. Yes .. The people ; the brand caretakers that work with such... More 

Helpful?
1 Thank james h
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mr. Hornsby, Thank you very much for your incredible review, for the second time, and for your loyalty to your Ritz-Carlton, Shenzhen! I am so very happy to read your very detailed message, highlighting your wonderful experiences throughout the hotel. I am very proud to learn that you especially enjoyed the dining journeys in Paletto, Italian restaurant, and the... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to travel to Shenzhen for work again and went to my favorite hotel. The Ritz over the years continually exceeds my expectations each time I am there. They always go above and beyond the service experience and then some. They make you feel like an old friend vs. a customer. I can not say enough about this hotel,... More 

Helpful?
Thank Tony M
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Tony M, Warmest greetings from your second home – Your Ritz-Carlton, Shenzhen. Thank you for your third review on TripAdvisor, and your loyalty to the Ritz-Carlton brand. I am very pleased to learn about your fantastic experience at your hotel during your business trip to Shenzhen. I am so proud to learn that our Ladies and Gentlemen went the... More 

New York City, New York
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best in it's class hotel with great staffs and services for all the amenities your family needs including best Chinese buffet breakfast, afternoon tea, dinner buffet, great Italy restaurant, and most comfortable outdoor swimming pool. I enjoyed every stay in the past years and strongly recommend to you.

Helpful?
Thank JY1688
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear JY1688, Thank you very much for taking the time to write a second review on TripAdvisor. I appreciate your loyalty to The Ritz-Carlton brand. It is my pleasure to know that you liked the Food and Beverage options, good facilities and especially great service provided by our Ladies and Gentlemen. We are welcoming the summer with an exclusive seasonal... More 

Taipei, Taiwan
1 review
5 of 5 stars Reviewed 2 weeks ago

I like everything in this hotel, the most touching is that everytime i come back from the meeting and customer visiting, there is a very warm smile from each staff I met in the lobby saying "welcome back". With the whole day business works and meeting, this word and the smile worth it all. I love this word "welcome back",... More 

Helpful?
Thank davidhsieh2016
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear davidhsieh2016, First and foremost, we are very pleased to hear that your stay with us exceeded your expectations. Thank you for posting such a wonderful review regarding your recent business trip with us. We would like to thank you for your kind words about the warm and friendly service provided by our Ladies and Gentlemen during your stay. I... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $210 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#1 Luxury Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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