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The Ritz-Carlton, Shenzhen

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#1 of 2,331 Hotels in Shenzhen
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The Ritz-Carlton, Shenzhen
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611 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Level Contributor
243 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 781 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Spacious rooms. Spacious and thoughtfully designed bathroom. Great view. A lot of natural light comes in. Uninterrupted power supply sockets at several place. Great house keeping and room service. The gym is very modern. Worth staying here when visiting Shenzhen.

Helpful?
Thank Rshukla51
Hyderabad, India
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Where do I start- super luxurious and spacious room with all possible amenities. The hotel enjoys a strategic location which presents good view from the room. The staff is very cooperative. Be it at the concierge, the security or in the restaurant. The restaurant in particular, even for a complementary breakfast, I was pleasantly surprised to be greeted by the... More 

Helpful?
Thank TrippSavy
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear TrippSavy, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed the super luxurious and spacious room, convenient location, nice view from the room which overlooking the highest building in Shenzhen and our tropical style outdoor swimming pool as well as the... More 

Seattle, Washington
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

great hotel chain, but the staff and team really are outstanding. A genuine warm welcome, and the rooms are - as anticipated- top notch. Amenities abound. If you need something, it is there in moments. Quiet, crisp, and on par with any of the world top resorts. Well done.

Helpful?
Thank MovinMovin
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear MovinMovin, Warmest greetings from Your Ritz-Carlton, Shenzhen and thank you very much for your incredible review on TripAdvisor. I am so very happy to read your very detailed message, highlighting your wonderful experiences throughout the hotel. The Ladies and Gentlemen are focused to create incredible memories for our guests, and I am thrilled to know that they consistently go... More 

San Jose, California
1 review
5 of 5 stars Reviewed 1 week ago

I stay at the Ritz often on business. The staff is very friendly and helpful. Ana at the Concierge is especially helpful to organize vehicles, phone cards etc. The food is great. Hotel is located perfectly for business.

Helpful?
Thank 817deekay
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear 817deekay, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your business trip and for your loyalty to the brand. I am very happy to know that you enjoyed your stay, especially the service provided by our talented Ladies and Gentlemen at the Club Lounge. It will be my great pleasure to personally thank our Concierge Agent Ana... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

As I write this, I have logged in somewhere between 80 and 90 stays now at the Ritz Carlton Shenzhen since 2009 (and maybe another 80 or so stays at Ritz Carltons in Shanghai, Hong Kong, Kyoto, Dubai, Singapore, …). I don’t know where to start about my experience at the Ritz Carlton Shenzhen. Absolutely no hotel comes close to... More 

Helpful?
Thank Elvis K
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Even my family booked only one night at the Ritz-Carlton, from the moment we had just arrived at the front desk, we were amazed by the friendliness of JASON JIAO, Front Office Manager. He took us to our room in person and explained everything both with great pleasure and good manners. That's only the least. When we went to the... More 

Helpful?
1 Thank happybog
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear happybog, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed your stay, and especially the friendly service provided by our Ladies and Gentlemen. It will also be my great pleasure to share your fantastic comments with our Front Office Manager Jason,... More 

New Rochelle, New York
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel and service. Everyone was gracious and welcoming. We stayed for 4 days and traveled the area. Our son is living and teaching in Shenzhen and we visited him. He is also a musician - and by absolute chance he was invited to perform Saxophone for the Valentine's dinner - so it was a double treat for us. I... More 

Helpful?
Thank Stuart L
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Stuart L, Thank you for your five-star review. I am thrilled to know that you and your family had a great experience with us during the Chinese Valentine’s Day. And it has been a pleasure to have Mr. Justin as a performer to create a romantic atmosphere for our guests on such a special occasion. Thank you for letting... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stopped in Shenzhen during a month long trip around China. It was easily one of the best stops I had while in China due to the wonderful accomodations (wonderful gym, pool, and lounge!) and amazing staff. In particular the concierge was extremely helpful! The Concierge staff member Xiaohong at the concierge desk helped me set up train tickets and... More 

Helpful?
1 Thank wilesmargi
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear wilesmargi, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you liked the fabulous room, gym, pool and lounge, and especially the friendly service provided by our Ladies and Gentlemen. It will be my great pleasure to share your fantastic comments with our... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Location of the hotel was close to shops, exceptional and friendly staff who go way beyond the call of duty. Lovely bath and luxurious bath products. A great massage place next door, train 2 min walk. I would defiantly recommend this hotel for a business trip, also a good escape from the busy streets. The pool is a real oasis,... More 

Helpful?
Thank Bania T
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Bania, Warmest greetings from Your Ritz-Carlton, Shenzhen. I am very pleased to learn about your fantastic experience at our hotel during your business trip to Shenzhen. I am glad to know that you liked the bath products, convenient location and especially the great service provided by our Ladies and Gentlemen. We are welcoming the summer with an exclusive seasonal... More 

Shenzhen, China
1 review
5 of 5 stars Reviewed 2 weeks ago

My friend stayed in Ritz Shenzhen during her visit in July 2016 to China. The staff gave us a very friendly welcome as we were walking into the lobby. Ritz Carlton Shenzhen, in my opinion, has way better services than some of the other luxury five star hotels in Shenzhen (like St. Regis) because they really want the clients to... More 

Helpful?
Thank steveinshenzhen
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear steveinshenzhen, Warmest greetings from Your Ritz-Carlton, Shenzhen. Thank you so much for choosing The Ritz-Carlton, Shenzhen and your loyalty to the brand. I am very happy to read your feedback about the personalized service provided by our Ladies and Gentlemen. Like what I mentioned in your frined's Trip Advisor respond, I am extremely proud of each and every Lady... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: NO. 116 Fuhua Third Road, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Civic Center
Price Range: $211 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Luxury Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
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