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JW Marriott Hotel Shenzhen

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#18 of 2,744 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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701 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Atlanta, Georgia
Reviewed May 23, 2012

Most JW Marriott proerties in China are relatively new, top tier properties, and this JW property in Shenzhen does not disappoint. It is stylish, well appointed, and has excellent staff. The rooms are great, and the concierge lounge is wonderful. The location is not center of the city, but taxis are abundant and cheap in China. The neighboorhood is a...

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Helpful?
Thank AtlantaRes
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear AtlantaRes, Thanks so much for your feedback. We really appreciate your wonderful comments and are so pleased you have made us your hotel of choice in Shenzhen. Our hotel opened in 2009 and has since maintained a very fresh and modern feel, while still providing the quality service you would expect from a JW Marriott hotel. Our location in...

Seattle, Washington
Reviewed May 16, 2012

The front desk, staff at the top floor lounge, and concierge make this hotel. They were able to point me away from the standard tourist destinations and helped me find the slightly more local and authentic version from a day-spa not in the guide books to the right ferry to take to Hong Kong. The room was great and the...

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Thank Calsee
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey Calsee! Thanks for your great review of our hotel! Our staff make it a personal responsibility to know the area surrounding our hotel so they can provide you with the help you need. Be it a spa, a shopping destination or a great place to eat, the hotel's locale is something all of our staff are familiar with. This...

Hudson, Massachusetts
Reviewed May 12, 2012

JW Marriott in Shenzen is that rare find in Southern China... a 5 star property with service and amenities on par with similar Hong Kong hotels. The hotel is located in the Cyber Park area of Shenzen which is about 15 minutes by taxi from the main rail station. The hotel seems relatively new - very clean and modern design....

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Thank JDERV
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear JDERV, Thanks so much for your wonderful review! We're really honoured you would say such great things about our hotel! Our bathrooms are a big hit with most of our guests, they love the modern feel and the waterfall shower head! The 24 hour gym access is also a favourite for guests who find themselves up at all hours...

Singapore, Singapore
Reviewed May 7, 2012

Great hotel stay w 5* experience! Room was very beautiful, spacious, clean and brightly lit. There is an additional TV at the toilet area. The bathtub in the room is a luxuary! The hotel has a good breakfast spread. The only downside is that it is too far from a train station (20 min walk).

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Thank eleda16
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey Eleda16, Thanks for your review! We are so glad you liked your room! We couldn't agree with you more! We think our rooms are very well designed and are a big fan of the bathrooms! We are looking forward to seeing you again in the future! The hotel is located between Chegongmiao and Xiangmihu metro stations, Chegongmiao being the...

Shanghai, China
Reviewed April 20, 2012

Recently stayed at this hotel for two nights - in two different rooms - one suite, one standard room. As a Marriott Rewards Gold member, I also accessed the Executive Lounge. There are many unpleasant surprises during the stays. - When I arrived to the hotel, the front desk said she could not give me a room with King-sized bed....

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Thank GGLI
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hello GGLI, Sorry to hear about your experience in our hotel. We're sorry that you encountered so many problems and would like to apologise. I can assure you that the issues you described in your review are not common occurrences here at the JW Marriott Shenzhen and that in the future we will endeavour to do all that we can...

NJ
Reviewed April 19, 2012

As newer internationally branded luxury hotels (many are a part of or adjacent to big retail complexes) continue to come on-line in Shenzhen, the JW is one of the hotels that I would drop from my rotation of accommodations. This <400 guest room hotel has been well-kept since its opening in 2009, I have stayed here 5 times this past...

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Thank Rm_1272
Virginia
Reviewed April 17, 2012

For Americans traveling to Shenzhen, this is the place to stay. Check-in is quick and, for two separate stays, they had rooms ready early. All staff speak at least acceptable and, in some cases, excellent English. From the front desk to the concierge, everyone was incredibly pleasant and helpful. I received an upgrade to a suite and the room was...

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Thank MisstheDogs
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey MisstheDogs, Thanks so much for your wonderful review of our hotel! We are flattered that you would speak so highly of us! Thank you so much for staying in our hotel. Guests who are not bilingual should never feel nervous in our hotel, a large portion of our staff are english proficient, or in the event they are not,...

Singapore
Reviewed April 15, 2012

This is my second visit for 1 night. Arrival and check in - We arrived in a taxi and felt very welcomed with the reception opening doors for us and ushering us to the check in desk. Lobby design was modern and classy. Check in was fast. We asked for a room on the high floor and was given one....

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Thank eatshopeatshop
Dublin, Ireland
Reviewed April 2, 2012

I stayed here in October/November 2011. I was there on a mixture of business and pleasure. Had stayed there a year previous on business also. What an impressive hotel! I was more than happy there. LOCATION: Great location. Close to most things you may need. All business centres, markets, transport to Hong Kong and also, if you walk out the...

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Thank Ash_Halpin
Orang County, CA
Reviewed March 29, 2012

Stay there for two nights before I went back to states. This is a nice hotel but build for the "Chinese", the color and decoration can reflect "new money", but not comfortable to the eyes. Lots of Chinese in this hotel, the elevator has strong body odors - come those chinese with money, take some showers. Service is very good...

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Thank hog4oc
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $135 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms with two beds are bigger than with one.”
 of 5 bubbles wmwzhou, 2 days ago | Read review
“Higher floors have less noise from street”
 of 5 bubbles majer2017, 3 days ago | Read review
“concierge level”
 of 5 bubbles halpinct, 4 weeks ago | Read review
“Any room. There is no special view to be had from the top.”
 of 5 bubbles HappyTravel888, Jan 21, 2017 | Read review
“Higher is better!”
 of 5 bubbles J4594RJsergiol, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question