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JW Marriott Hotel Shenzhen

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#17 of 2,331 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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635 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We arrived in a storm but at check-in, staff wasn't too sympathetic about the situation, instead just focused on getting things done. No complaints nonetheless since the staff probably thought the best option was to quickly check us into the room. Unfortunately, due to the weather, the pool was not available but spa facilities and gym were too-notch. Same goes... More 

Helpful?
Thank 25JJY
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear 25JJY, We sincerely appreciate you taking the time to send your feedback and bringing to our attention the service problem you have encountered during your visit in our hotel recently. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our guests. It is glad to... More 

wilmington,nc
Level Contributor
174 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Large rooms with rainfall showers definitely recommend the upgrade to executive level includes breakfast and light snacks in the evening with beverages. The staff were very friendly we checked in at concierge level s nice they had large group downstairs. Excellent views of t h city and secret rooftop bar if you make your way up stairs.

Helpful?
Thank kenasa
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear kenasa, Thank you very much for choosing to stay with us at the JW Marriott Hotel Shenzhen. We are very pleased to know that you appreciated the friendliness and excellent service of our associates in the front dest and your kinds words have passed on to the team. This will certainly motivate us to keep up the good work.... More 

Singapore, Singapore
Level Contributor
117 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

It was my only comfort during my 2nights stay in Shenzhen for a business travel in the midst of all the chaos. Coming back to my hotel room to chill and soak in the bathtub, washed away all the issues that i have faced during the day. Spacious room with filled up mini bar, adequate storage in the wardrobe equipped... More 

Helpful?
Thank tazo1201
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear tazo1201, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you found our rooms comfortable and functional, and your review about how you enjoyed yourself at our hotel after a long haul. Thank you again for your... More 

Manchester, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wowed on arrival by opulence of lobby and great reception from staff. Stunning bedroom - incredibly large and everything you could desire. Note window in bathroom is not one way glass!! Switch for blind near door. Lovely buffet available in Exec lounge on top floor. Would happily stay here again.

Helpful?
Thank courteneyd
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear courteneyd, Thank you for your comments. It is our pleasure that JW Marriott Shenzhen provides you satisfied service. Comfortable rooms, brilliant facilities, delicious food and thoughtful service, all these features had left deep impressions in your mind. Your kind words are extremely valuable to us and will be shared with the whole team. I believe this certainly will motivate... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

spacious room, especially the bathroom, turn down services with chocolate bar:) front desk staff was amazing! Would like to try the restaurant in the next visit, 5 minutes walk to the metro station...

Helpful?
Thank Nuno R
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Nuno R, Thank you for taking the time to write a comment to us following your recent stay at JW Marriott Hotel Shenzhen. We are so pleased to know that you enjoyed the stay with us, especially appreciated the service from the front desk. Your kind words will be definately shared with the Front Desk team. It is certainly... More 

Province of Milan, Italy
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I travel to Shenzhen at least twice a year and since some years this is the only hotel where I want to stay. It has big and clean rooms, a very good restaurant with Chinese and western food. A special appreciation to the employees; always kind. You feel really at home. It's an oasis in the chaos of the city!

Helpful?
Thank Sergio_Sesto
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Sergio_Sesto, Please accept our sincerest appreciation for always choosing us as the accommodation in Shenzhen and for sending us a truly wonderful comment to us. It is so glad to read that our team of associates provided attentive services which made your stay special and your kind words will be definitely passed to all associates.. This certainly will motivate... More 

Sandton, South Africa
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A two day factory tour trip to Shenzhen, in this brilliant but rather hot, humid, bustling city was rounded off to perfection by our groups stay in this insanely luxurious hotel. I rarely eat in hotel restaurants (usually sub-par) but the restaurant at this hotel was great - fabulous tasting meals and absolutely gorgeous too boot). The rooms are beautiful,... More 

Helpful?
Thank QOD_SA
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear QOD_SA, Thank you for choosing JW Marriott Hotel Shenzhen as your accommodation choice during your recent factory tour trip in Shenzhen. We are very glad to read that you appreciated our friendliness of our staff and enjoyed your visit in our hotel. Your kind words are extremely valuable to us and will be shared with the whole team. I... More 

Sugar Land, Texas
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there for 4 nights in July for business. The check-in was friendly and efficient. The room was clean and nicely decorated. The bed was firm and comfortable. The bathroom was big and clean with all the required amenities. The AC and WIF worked fine. The breakfast was excellent with a wide selection of Chinese and European food. As... More 

Helpful?
Thank Hoiman L
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Hoiman L, We would like to thank you for taking the time to share with us your fabulous stay in JW Marriott Hotel Shenzhen. It is glad to read that our team made your stay a pleasant experience with a smooth and friendly arrival and you enjoyed the hotel's facilities and culinary offerings from our breakfast and the Club... More 

Hong Kong, China
Level Contributor
254 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 441 helpful votes
5 of 5 stars Reviewed July 1, 2016 via mobile

As a gold member, we got an upgrade to the executive premier room from our award night - very spacious and quite nice. The service at the lounge is excellent. The evening cocktail is good with some hot items but there could be more variety. The breakfast is good in variety and quality. The staff at the lounge are always... More 

Helpful?
Thank JKWD
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear JKWD, Thank you very much for your loyalty to the Marriott Rewards and for choosing to stay with us at the JW Marriott Hotel Shenzhen. We are very pleased to know that you appreciated the friendliness and excellent service of our associates in the lounge and your kinds words have passed on to the team. This will certainly motivate... More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 1, 2016

From the building and the parking lot, you can tell it is a old hotel. I went up to check in from parking lot, but it was a bit confused to find the front desk area. No one at the lobby to escort guests, i think they might lack of staff..Check in service was complete but the girl was not... More 

Helpful?
Thank TT0419
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear TT0419, We sincerely appreciate you taking the time to send your feedback and bringing to our attention the service problem you have encountered during your visit in our hotel recently. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our guests. We sincerely hope this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518004, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $133 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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