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JW Marriott Hotel Shenzhen

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#18 of 2,724 Hotels in Shenzhen
Certificate of Excellence
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JW Marriott Hotel Shenzhen
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684 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Ho Chi Minh City, Vietnam
Reviewed 5 days ago NEW

I m been here for a week end , i was really surprised about dessert aera , Clement ,a French pastry chef who is in charge , ...i try sme dessert was good but nothing to compare to his Cannelé , was awsome ,a bit surprise to find this Bordeaux speciality in shenzhen , with a quality like that ,...

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Helpful?
Thank bijam
Chugiak, Alaska
Reviewed 6 days ago NEW

Superb breakfast! Lots of choices, from Asian the Western food available... Delightful dim sum, excellent ham and eggs, cooked-to-order omelets--it's all wonderful. Chef Clement Charlier visits diners and offers delightful pastries... A great dining experience!

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Helpful?
Thank bobgold76
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your detailed experience regarding your stay. We are delighted to read that you found our delicious food items & restaurant servise and I will share your good words with our staff, especially our French chef Clement. Your satisfaction is...

Reviewed 1 week ago NEW

The highlight of the stay is the restaurant. It has an excellent variety of deliciously prepared food items, both Western and Chinese. There are chefs staffed to prepare and serve throughout the area. Then there is the friendly French Maitre Di who circulates around the customers and serves fresh fare right out of the kitchen. I speak the language so...

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Helpful?
Thank Robert T
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback. We are very pleased to read that your acknowledgement to our food items & restaurant servise and I will share with our staff, especially our French chef let them knows that their service was recognized. Your satisfaction...

Beijing
Reviewed 2 weeks ago via mobile

I stay this hotel darling Chinese New year. Front desk people was very helpful and check In happening fast. Room was clean, ordinary that leveä hotel room. Breakfast was just ordinary except Coffee what is really good. I going to stay this hotel also my next stay In Shenzhen.

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Helpful?
Thank FlyfishermanBeijing
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the Tripadvisor. As a valued member,we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to...

Los Angeles, California
Reviewed 2 weeks ago

Stayed there for trip.The reception service and room service is great, and I think the service here is better than the nanshan one.The staffs here are patience and smile all the time. This makes me feel warm.

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Helpful?
Thank lisayanssss
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the online survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them...

Reviewed 3 weeks ago via mobile

This is my third stay at the JW Marriott Shenzhen. I've always had a horrible experience while staying at the hotel primarily due to some of the smallest room you will find in any marriott hotels in China and one of the worst trained front desk anywhere. I've chosen to stay here more out of a loyalty to Marriott and...

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Helpful?
Thank marcow474
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, Please accept our sincerest apology for an unpleasant stay at our hotel during your recent visit in Shenzhen. Your feedback has certainly raised some areas of concern that need to be addressed and thank you very much for taking your time to share with us. We are terribly sorry to read that there were uncleaned carpets on the...

shenzhen
Reviewed 3 weeks ago

I stayed in this hotel for business. The reception service is great . The view from the executive floor is fantastic . Hotel room is very nice . JW is a place make you feel " a home away from home " The WiFi is excellent .

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Helpful?
Thank guide-shenzhen
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest, Warm greetings from JW Marriott Shenzhen! Thank you very much for having taken the time to post your comment. We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. It is always so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts....

Reviewed 4 weeks ago

This is my send time staying at this hotel. I traveled with my family and stayed here for 3 nights. The room is spacious and the mattress is one of the best mattresses I've ever tried. I especially love the bathtub. It is huge and comfortable. Although my room faced to the main promenade, I did not hear the noise...

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Helpful?
Thank Charleen L
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thanks so much for taking the time to give us your feedback! We work very hard to provide our guests with world class facilities and service, we are so pleased you felt well looked after while staying in our hotel. We are looking forward to serving you again on your next visit to Shenzhen!

Sao Paulo, SP
Reviewed 4 weeks ago

The hotel itself is a bit dated. One could also call the lobby `communist chic` due to its metal features. Overall, the JW is a bit more dated than similar JWs around the world. However, the Club Lounge is really good with a broad dinner / cocktail choice. Breakfast is also good, but as expected. Overall, I would prefer a...

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Helpful?
Thank HappyTravel888
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the online survey. With a mission to provide superior customer service, we take great pride in serving your needs ,your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the...

Reviewed 4 weeks ago via mobile

It's a good hotel in the heart of Shenzhen downtown. Next to chegongmiao metro station makes this a convenient location. Walk to the nearest metro exit isn't far but walk inside the station all the way to the platform is a bit of walk. To avoid peak hour traffic or going to Lohu metro is probably a better choice. Overall...

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Helpful?
Thank Sadat H
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for taking the time to complete the online Survey in regards to your recent stay at the JW Marriott Hotel Shenzhen. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for it.We have shared your...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $130 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#48 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travelers.
4 questions
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any room. There is no special view to be had from the top.”
 of 5 bubbles HappyTravel888, 4 weeks ago | Read review
“Higher is better!”
 of 5 bubbles J4594RJsergiol, Jan 3, 2017 | Read review
“Shennan facing rooms are bettter”
 of 5 bubbles georgeaM327SZ, Dec 19, 2016 | Read review
“Go for a higher level to escape the noise.”
 of 5 bubbles dmiall, Dec 6, 2016 | Read review
“The higher floors have great views.”
 of 5 bubbles philr144, Nov 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question