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JW Marriott Hotel Shenzhen

#20 of 2,327 Hotels in Shenzhen
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No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
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628 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Hong Kong, China
Level Contributor
245 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

As a gold member, we got an upgrade to the executive premier room from our award night - very spacious and quite nice. The service at the lounge is excellent. The evening cocktail is good with some hot items but there could be more variety. The breakfast is good in variety and quality. The staff at the lounge are always... More 

Helpful?
Thank JKWD
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear JKWD, Thank you very much for your loyalty to the Marriott Rewards and for choosing to stay with us at the JW Marriott Hotel Shenzhen. We are very pleased to know that you appreciated the friendliness and excellent service of our associates in the lounge and your kinds words have passed on to the team. This will certainly motivate... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

From the building and the parking lot, you can tell it is a old hotel. I went up to check in from parking lot, but it was a bit confused to find the front desk area. No one at the lobby to escort guests, i think they might lack of staff..Check in service was complete but the girl was not... More 

Helpful?
Thank TT0419
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear TT0419, We sincerely appreciate you taking the time to send your feedback and bringing to our attention the service problem you have encountered during your visit in our hotel recently. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our guests. We sincerely hope this... More 

Ciudad Juarez, Mexico
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service Annie and Winnie from lounge, thanks for great service Good food and drinks Great environment Excellent hotel location Comfortable rooms Near subway station Taxis at front door Acceptable price Next to good restaurants and ATM inside I have being traveling to Shenzhen for almost 10 years, I'll never change this hotel for another

Helpful?
Thank Ulises18436572
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Ulises18436572, Thank you for your loyalty to JW Marriott Hotel Shenzhen throughout these 10 years. I am pleased to read that you found the guest room comfortable for your stay. And your recognition to the team as professionally and excellent services is much appreciated and I will not hesitate to pass your compiment to Annie and Winnie from The... More 

Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 17, 2016 via mobile

The JW Marriott Shenzhen is an outstanding hotel located between Futian and Nanshan. The hotel has beautiful rooms and the service is outstanding. When I checked in, I asked for an upgrade for being a gold member and I am amazed at the room Ms. Li gave me. The room is huge and is beyond my expectation. Last time I... More 

Helpful?
Thank CDubChina
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear CDubChina, We would like to thank you for choosing to stay with JW Marriott Hotel Shenzhen during your recent visit to Shenzhen and for sharing your appreciation with us. We are so pleased to learn that you had an excellent stay with us and that you enjoyed the buffet breakfast at our Cafe Chinois as well as the food... More 

Singapore, Singapore
Level Contributor
2,545 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 1,329 helpful votes
5 of 5 stars Reviewed June 14, 2016 via mobile

Came here for a quick visit over the weekend and was very impressed with the hotel. Friendly service, decent lounge and good facilities. The room was very quiet and the bed comfortable. The location was a bit away from the main centre and about 800m walk to the subway, but all quite manageable.

Helpful?
Thank KGB777
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear KGB777, Thank you for sharing on Tripadvisor.com regarding your recent great experience at the JW Marriott Hotel Shenzhen. We love to hear that you enjoyed the services provided by our associates and had a great time at the lounge. I will pass your kind words to all our assoicates and it definitely will motivate us to deliever exceptional services.... More 

Kanpur, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 12, 2016

it was very sad to stay here . the hotel doesn't offer anything vegetarian .they have a language issue as they behave as if they don't understand english language , be it housekeeping spa services and in room dining anywhere you go they don't understand english . they have a food crisis as they don't serve veggie food . the... More 

Helpful?
Thank Vg83
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We deeply regret that our service did not reflect the quality we strive for. We sincerely apologize for your unpleasant experiences. Please allow me to re-confirm that JW Marriott Hotel Shenzhen offers a good range of vegeterian food options for the... More 

Sydney, Australia
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 6, 2016

It was a really hot day in Shenzhen last week when I checked in and really appreciated entering the cool lobby, but once again the welcome at the check in was out standing. The room upgrade which I have grown very used to as a Gold Elite Member was fantastic. The room was great as was the bathroom and the... More 

Helpful?
Thank Aussiebagman
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Aussiebagman, Thank you for your wonderful comment regarding your recent stay with us at the JW Marriott Shenzhen. We are so glad to read that you did enjoy your stay that our hotel facilities and experience were what you expected and fully deserved. Providing service excellence to our guests is always one of our core values of JW Marriott.... More 

Alaska
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 22, 2016

The hotel is clean and the staff are very attentive. The location is about a 5 minute walk to the #1 Metro line which means the entire city is very accessible. The breakfast buffet is quite good and offers complete western and asian options. Overall, a very nice place to stay when in Shenzhen.

Helpful?
Thank UPSPilot
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through the Tripadvisor. As a valued member,we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2016

We stayed during a less than 24 hour stopover between two uncomfortable flights. We needed to sleep for 7 or 8 hours mostly during the day to refresh and re-charge. The hotel service was excellent, allowing us to stay across what would technically have been two days and the room was quiet, clean and comfortable.

Helpful?
Thank margaretja2015
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through tripadvsor. As a valued member, we appreciate your feedback and are delighted to hear that you had a great stay.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Munich, Germany
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 12, 2016 via mobile

Stayed during my business visit it was a great hotel. Welcome was good. The staff was very polite and helping in providing directions and other questions. Room service was also good with very quick service. Room comfort was also great.

Helpful?
Thank kunalkalra90
JWMarriott_Shenzhen, Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Guest Thank you for sharing your experience at the JW Marriott Hotel Shenzhen through tripadvsor. As a valued member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $139 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#20 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
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