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Futian Shangri-La Shenzhen

#10 of 2,327 Hotels in Shenzhen
Certificate of Excellence
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Name/address in local language
No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Special Rate
CN¥1,010 (RMB)
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755 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Geneva, Switzerland
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I spent a couple of nights at this hotel and I am hoping to come back! The room was a very decent size, on the 21st floor, with a super comfortable bed. It has also a walk-in closet (where you will find the safe and an iron and ironing board). The bathroom was quite big, with a shower and a... More 

Helpful?
Thank CeciliaGVA
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear CeciliaGVA, Thank you for staying with us at Futian Shangri-La, Shenzhen. We fully agree that English is very important and the key to ensure a nice experience for foreign guests, therefore we apologize that we let you down in this regard and please rest assured that related training is taking place already and will be further enhanced. Thank you... More 

Tel Aviv, Israel
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed once. Hotel us centrally located in Futian. Near to Coco Karl which is s big shopping mall . Rooms are nicely decorated. Lobby as well. Breakfast is too crowded snd sometimes you need to wait for too long, I missed breakfast twice since o could not wait. Spa is nice, service is good. Not everyone speaks English .... More 

Helpful?
Thank Ronygr
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Ronygr, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We appreciate your compliments towards our location, room, Spa and service. Regarding the breakfast, please accept my sincere apology for any inconvenience caused and we have shared your comments with the team in order to continuously improve. We sincerely look forward to welcoming you back again in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

new hotel but the isolation between rooms not good so you can hear noise from next room staff not so professional in the restaurants location is good neat to MTR station and view also nice located also near to city link This hotel for businesses is okay

Helpful?
1 Thank A Q
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear A Q, We are truly sorry to read about your experience and please accept our sincere apologies for letting you down. Rest assured that we have reviewed your observations with the service team to ensure that we and our colleagues are living up to our service promise. In the meantime however, should you wish to discuss any aspect of... More 

California
Level Contributor
133 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is beautiful as expected. Reception was welcoming and friendly so was the bell hop. The room is quite large and elegant. If you're looking for space, no need to worry, there is a huge walk in closet equipped with iron and safe. The bathroom shower has dual rain shower heads and the separate soaker tub is fab! You... More 

Helpful?
Thank Haycoconut
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Haycoconut, Thank you for choosing to stay at Futian Shangri-La and taking the time to share the details of your stay. Your compliments about the room and our hotel facilities are much appreciated. We were delighted to read that you enjoyed the Spa and Health Club during your stay and appreciate your compliments. Thank you again for providing such... More 

Shenzhen, China
1 review
5 of 5 stars Reviewed June 16, 2016

I have stayed at the Shangdi-La Hotels for 20 years for business. Beginning in Hong Kong, then on to Mainland China in Zhongshan, Luohu, Futian, and Shanghai. Service is excellent and consistent from location to location. My colleagues have stayed in Shangri-La Hotels in resort locations such as in Boracay Philippines and report similar results. Currently my business has me... More 

Helpful?
Thank gerrygagnon
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear gerrygagnon, Thank you so much for your tremendous support to Shangri-La hotels and taking the time to share your experience at Futian Shangri-La, Shenzhen. we are certainly very delighted that our colleagues made your stay memorable and I have shared your post with the team accordingly, in order to further motivate them to go that so important extra step... More 

Level Contributor
148 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

The hotel is very nice. All the personal is polite and kind. The rooms are large and have all the comfort that you need. There is a good good gym full of exercise and a swimming pool where you can train and relax. Good sauna too! The restaurant, same place of breakfast, is well done. All the deliciousness that you... More 

Helpful?
Thank Filippo P
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Filippo P Thank you for your stay at Futian Shangri-La, Shenzhen. We are glad to learn that you had an enjoyable time with us and appreciate your compliments towards our services, facilities and breakfast. We look forward to welcoming you back very soon. Yours sincerely, Rudolf Gimmi Hotel Manager More 

Shenzhen, China
Level Contributor
3 reviews
5 of 5 stars Reviewed June 10, 2016

I've been here for two years on a monthly basis and have been delighted by my experiences. Being away from home so long has been soothed by the attentiveness of their personnel. In particular Mr Rudolph Gimmi and Tiffany Zhong have been supportive of our needs. It's the people who make this special.

Helpful?
Thank Chris K
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Chris K, Thank you as always for your loyal patronage and for taking the time to share the experience of your last stay. We are delighted to learn that you truly felt in your "home away from home" and well looked after by all our colleagues. Your encouragement motivates us to continuously provide the best services to all our... More 

Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 4, 2016

Poor service quality, failure on details, upgrading my room for free and trying to charge me when I am checking out the hotel even I did not accepted free upgrade, hilarious right:) Rooms were old, manner of front desk and overall staff was below expectations. Top management heard my complaints but did nothing!

Helpful?
1 Thank Baris G
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Baris G, I am truly sorry to hear that you experienced these inconveniences during your stay. Please assure that hotel management have taken your comments very seriously and that we’ve reviewed them in detail with our service team. We are very sorry indeed that you should have departed with a poor impression of our service. We have discussed your... More 

Hong Kong, China
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 3, 2016

We had conference in the hotel. When checked in at 10pm, they kept saying I had no reservation. After all the struggle, got to the room and it was full of smell of smoke. Next day, I left my key in room and went to get a replacement key and was told I had already checked out. Got the key,... More 

Helpful?
1 Thank Mandyfifi
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Mandyfifi, Once again I would like to apologise for the frustrations you encountered during your recent stay with us. I was very sorry to read about the poor service experience you had with our Front Desk and the smoking smell in your room. I wanted you to know that I have since discussed your comments with our Front Desk... More 

Ipswich, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 29, 2016

I stayed at this hotel for 4 nights during May 2016. The room met my expectations for a Shangri-La and included in-room wifi. Service at the bar was a little hit and miss when we ordered 3 beers, out first selection was not in stock, our second selection was not in stock and we ordered a third choice and something... More 

Helpful?
Thank Baz2008KM
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Baz2008KM, Thank you for taking the time to share your experience on Trip Advisor. We very much appreciate your recognition of our staff and our hotel! We are all very much looking forward to welcoming you back to Futian Shangri-La in the near future. Best regards, Rudolf Gimmi Hotel Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range: $161 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotwire, Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Cheap Tickets, Agoda, Ctrip TA and Odigeo so you can book your Futian Shangri-La Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#8 Spa Hotel in Shenzhen
#10 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
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