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Futian Shangri-La Shenzhen

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#11 of 2,331 Hotels in Shenzhen
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772 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Shangri la, exactly what it says, stayed on the 30th floor, views amazing. Room was first class, really comfortable bed and shower and separate bath. Breakfast was good and the staff kept that coffee coming and were very nice. Reception area/bar was a nice place to sit in the evening and the pianist gave it a lovely vibe. Central for... More 

Helpful?
Thank Stephen L
Ohio
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location near upscale restaurants and shopping. Many corporate offices are in this area within walking distance. Top notch breakfast buffet. Beautiful lobby, friendly staff. Starbucks next door.

Helpful?
Thank JK_trips
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear JK_trips, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Your compliments regarding the location, breakfast buffet, lobby and staff are highly appreciated. Other than many shopping malls and office buildings in walking distance, the hotel is also steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest... More 

Los Angeles, California
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Really enjoyable hotel. The only issue is that the staff speaks very little English. If you can make it through your stay without having to speak to anyone, you will be fine. You really get the feeling you are in a foreign land which can be fun. The rooms are good. Room service is not easy, all menus in Chinese.... More 

Helpful?
Thank RIB818
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear RIB818, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. Please accept our sincere apologies for not delivering up to our service promise as an international luxury hotel. Please rest assured that language training is an ongoing focus for all departments with guest contact in order to avoid experiences like the one you had. We have shared your... More 

Bengaluru (Bangalore), India
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A luxury hotel which makes you feel royal. Very spacious room and very good service. The close proximity to the subway makes it all the more convenient. The buffet breakfast has a lot of variety. Even the in-room dining choices are good. Definitely a must recommend hotel.

Helpful?
Thank Sanjukta_Khanna
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Sanjukta_Khanna, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I am thrilled to read that you were feeling like Royalty and appreciated our room, service location, breakfast and In Room Dining. Please let us know when you’ll be visiting Shenzhen again, we’re very much looking forward to welcoming you back soon. Yours sincerely, Rudolf Gimmi Hotel Manager More 

United States
1 review
5 of 5 stars Reviewed 3 weeks ago

the hotel was excellent,service was attentive. you have no worries for angthing when you stay in the hotel ,staff was willing to help. thank you for Ashley who always help me to check the room rate even on her day off and also help to confirmed. will come back again

Helpful?
Thank yongyitan3
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear yongyitan3, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I have shared your compliments with the whole team as well as Ashley who is very delighted that her service was appreciated. Thank you once again for your lovely post and we are all looking forward to welcoming you back in the near future! Yours sincerely, Rudolf Gimmi... More 

Roswell, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a luxury hotel worthy of being called a luxury hotel and it is good choice regardless of business, leisure, nationality or preferred language. I've stayed there many times over the past several months and never been disappointed. Wonderful amenities and services, relaxing overall atmosphere, attractive and spacious rooms, great showers, unbelievably comfortable beds, great city views, vibrant location... More 

Helpful?
Thank scroby01
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear scroby01, Thank you for taking time to share the feedback about your stay at Futian Shangri-La, Shenzhen. We were really delighted to read that you keep enjoying the amenities, rooms and facilities of Futian Shangri-La, and especially appreciate your recognition of the team, your compliments will motivate all of us to ensure a perfect stay for each of our... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Very centrally located in Shenzhen. Convenient to restaurants and shopping. Futian Shangrila-la is my #1 choice when my travels bring me to Shenzhen. The hotel accommodations are 5 star and the staff is highly attentive to their guests needs. I especially like the Horizon Lounge in this Shangri-la property. It's very large, with good views, and staffed appropriately so guests... More 

Helpful?
Thank Dan F
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Dan F, Thank you for your tremendous support of Futian Shangri-La, Shenzhen and it was great meeting you during your last stay. We very much appreciate your recognition of our Horizon Lounge, the all day dining buffet restaurant Café Zen and our colleagues. I have shared your generous compliments with our team accordingly and I am sure this will... More 

Geneva, Switzerland
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 16, 2016 via mobile

I spent a couple of nights at this hotel and I am hoping to come back! The room was a very decent size, on the 21st floor, with a super comfortable bed. It has also a walk-in closet (where you will find the safe and an iron and ironing board). The bathroom was quite big, with a shower and a... More 

Helpful?
Thank CeciliaGVA
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear CeciliaGVA, Thank you for staying with us at Futian Shangri-La, Shenzhen. We fully agree that English is very important and the key to ensure a nice experience for foreign guests, therefore we apologize that we let you down in this regard and please rest assured that related training is taking place already and will be further enhanced. Thank you... More 

Tel Aviv, Israel
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 8, 2016 via mobile

I stayed once. Hotel us centrally located in Futian. Near to Coco Karl which is s big shopping mall . Rooms are nicely decorated. Lobby as well. Breakfast is too crowded snd sometimes you need to wait for too long, I missed breakfast twice since o could not wait. Spa is nice, service is good. Not everyone speaks English .... More 

Helpful?
Thank Ronygr
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Ronygr, Thank you for choosing to stay at Futian Shangri-La, Shenzhen. We appreciate your compliments towards our location, room, Spa and service. Regarding the breakfast, please accept my sincere apology for any inconvenience caused and we have shared your comments with the team in order to continuously improve. We sincerely look forward to welcoming you back again in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2016 via mobile

new hotel but the isolation between rooms not good so you can hear noise from next room staff not so professional in the restaurants location is good neat to MTR station and view also nice located also near to city link This hotel for businesses is okay

Helpful?
1 Thank A Q
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear A Q, We are truly sorry to read about your experience and please accept our sincere apologies for letting you down. Rest assured that we have reviewed your observations with the service team to ensure that we and our colleagues are living up to our service promise. In the meantime however, should you wish to discuss any aspect of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: NO. 4088 Yitian Road, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Price Range: $147 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#8 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
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