The hotel is very comfortable, the room is big and the scenery is good! The room was cleaned very well. Gino service was very good and helped to solve many problems. The hotel is located in the center of Futian, Shenzhen, very close to Futian Station, so it is very convenient to travel!
Excellent location in Futian, Shenzhen. Nice service, especially the pleasant moment at Horizon Club. It was an unforgettable stay with Yuki and her team, and thanks for taking good care of our family. Next time when we come to visit, this must be the first choice for our family.
This hotel is very well presented, in a great central location and maintains the standards that you would expect of such a highly regard d global brand. Immaculately clean with excellent amenities available, we will have no hesitation in staying here again
Perfect service from horizontal club and all the employees treat you truly friendly so that you feel like home while your stay. Strongly recommend to stay and enjoy another level of services compared with other hotels in Shenzhen area.
She is so nice and friendly. Massage skill is good and the strength applied is just what I need. Also, she offer a very silent surrounding during my stay and was very responsive. I definitely will choose she again next time when I visit again
Here comes Shangri-La Hotel Shenzhen, where the food is great! Miss Ava has given us a very good service experience. She is very professional, responsive, enthusiastic and pleasant in communication. Thank you very much for the considerate service of the staff of Shangri-La and your hotel!
I recently stayed to Shangrila Hotel Futian, Shenzhen and during my stay I had few problems with my phone and need some help for arranging my stay. I want to thank you heartfully Mr Harry Lin and Mr Hugo Zhao, who have helped me in solving my phone problem and gave me support during my stay. They are wonderful and caring staff. Best service received in many years of China business trip!!! If you stay here make sure to meet these two precious guys! They will let your stay be wonderful! A great hurry to Concierge team! Elisa
The stay was amazing and pleasant as always. I came to celebrate my birthday, and Rita at front desk gave me a room upgrade with breakfast, it was really nice of her. The whole staff and service is great and it is always a relaxing time to stay at the hotel. The view is beautiful, room is comfortable and great size, staff is welcoming and cleaning is on point. The pool are is one of my favorites as well, with the sauna and jacuzzi. The only issue is that the indoor pool is mostly used for swimming practice, not really to enjoy and relax by the pool. So if the lanes are busy you "can't" use the pool, since there will be people swimming back and forth in the lanes. Besides that, all good.
The staffs at Shangri-La futien are always so helpful. This is my third time returning in the last 6 months. The rooms are always perfect while The crew are always at their top notch service. Was impressed when I struggled to get a restaurant booking during Chinese New Year and they managed to resolve this within 10 mins.
Executive suite is spacious, luxurious, and well designed. It was perfect for business trip, or a family vacation during Chinese New Year holidays. The rooms are clean, quiet, and comfortable. The staff is friendly, courteous, supportive, and professional. The hotel was wonderful facilities. Full gym with full functioning sauna and spa. From the rooms and Executive Lounge (Horizon Lounge) offers the best view of the city. The hotel is luxurious and perfected located in the heart of Futian, Shenzhen. 这次入住了行政套房。房间的设计有非常大的空间感，非常好的风景，以及非常好的设施。对于这次过年一家人度假，或者出差旅行，都是非常好的选择。