Fiona is efficient and fast in the service process and smiles the whole time.And she can do it on demand.Fiona’s service is also very careful, which I feel good about this hotel.She also pays great attention to the details of service, which makes me feel warm.
I always stayed at Shangri-la Hotel (Futien), when I was at work in Shen Zhen. Other than the basic set up, facilities, decor, quality of restaurants, I am really impressed by their professionalism and management excellence. Every details are attended to. From very front line concierge, reception to housekeeping or laundry collection, all staff are very polite, sincere and knowledgeable. This reflects management philosophy and HR training perfection. I must say my experience in Shangri-la (Futien ) is very good; it may be hurting to say but they out performed their colleagues in Hong Kong.
Great location with bars, restaurants and a great shopping centre all within 10 minute walking. We booked for one night in May for our two years wedding anniversary (which we informed them of prior to arriving). When we checked in, we were upgraded to a suite and given a fantastic happy hour on one of their top floors which included free drinks before dinner. We were also given a lovely bottle of wine and rose petals on our bed when opening the room. A great thanks to their Sales guy Jacob, he could not have done more for us. Fantastic service! thanks again JACOB!
The hotel provided Gillette branded razors, but it didn't feel like Gillette quality. I've used many Gillette razors before, however after using this one i got bloodied face after shaving. Bring you own razor if you're to stay at this hotel.
Concierge and Reception at arrival and during my entire stay was as always top notch. The PR and follow-up work of your Guest Relations Staff, in particular that of Fiona's, should be commended. Likewise the meticulous and attentive service of Alan, Duty Manager of your Front Office during my last several visits, was especially appreciated. I look forward to returning to the hotel again soon and like to give a big "Thank you" to GM Sinan and his Excellent Team.