I came here 12 years ago, 12 years after... very poor maintenance, poor service, beach horrible, have to wait half an hour to get hot water, the hotel needs a total reconstruction! And the worst it was expensive although we booked 24 rooms !!!
I was expecting a resort with beach and hot spring. But when I arrived I was told that the beach is under construction and not available. Then why not inform guests before booking? Besides beach, all outdoor pools are not available, probably because there were few guests. Fine, I could make use of the indoor swimming pool. Then I was rejected by the staff, no even a life guard, because I did not wear a swimming hat. Seriously? Do you think your guest are coming over for training and get prepared for a professional competition? I see the use of swimming hat is to protect the filter system from hair. But do you think reasonable to reject guests from the indoor pool with all outdoor pools are closed? Besides, the maintenance cost should be covered by room fee instead of asking guests to put on swimming hats. I am so disappointed by the service and management. I will not come here again neither will I recommend this to any of my friends.…
The hotel was very expensive, but it was far from the standard of a 5 star hotel. The food is terrible. Outdoor buffet doesn’t even have a fan, that we need to have the dinner under 30+ degrees; and the food taste terrible. Everywhere doesn’t have enough air conditioning, and have the moulded smell.. especially the kids playing area. But they charge Everything at a expensive price. It is the worst Sheraton I have ever stayed, and doesn’t worth the value for money. The location is very far off, need to drive more than one hour from city centre. 酒店很舊 有一股發霉的味道 冷氣嚴重不足，戶外自助歺連一把風扇也沒有。 和五星飯店差大遠了 食物水準很差ll. 以後不會再去了
The Sheraton was nice and I would give it 4 stars if the price wasn’t the price for a 5 star place. The staff were nice and the facilities should be top notch but everything was broken. The pools and beach close from 12-3 in the afternoon??? What??? The ocean water is polluted and the view looks over a beautiful power plant... I wish I would have liked this place. It’s just that it’s not worth the price. Please do yourself a favor and stay somewhere else.
The staff was really nice... but the hotel is not even close to be a 5 Star hotel. The room was dirty when I checked in and the furniture was old, dirty and half broken... All the swimming pools were closed and the food in the restaurant was pretty bad. I think this is not a real Sheraton Hotel. Around the hotel there is nothing. I would recommend not to come to this place!!!